Concessions Manager Job Description [Updated for 2025]

In the fast-paced world of hospitality and event management, the role of the concessions manager is more crucial than ever.

As customer expectations evolve and the demand for high-quality service grows, the need for competent individuals who can oversee and enhance our concession operations heightens.

But what exactly does a concessions manager do?

Whether you are:

• A job seeker aiming to comprehend the core of this role,
• A hiring manager crafting the profile of the perfect candidate,
• Or simply intrigued by the dynamics of concession management,

You’re in the right place.

Today, we present a versatile concessions manager job description template, primed for easy posting on job boards or career sites.

Let’s dive right into it.

Concessions Manager Duties and Responsibilities

Concessions Managers oversee the operations of food and beverage outlets at entertainment venues, sports stadiums, and similar establishments.

They are responsible for a wide range of tasks, including staffing, inventory management, and customer service.

Concessions Managers perform a range of tasks, with daily duties and responsibilities including:

• Plan, organize, and manage the operations of various concession stands
• Recruit, train, and supervise concessions staff
• Monitor inventory of food, beverages, and supplies to ensure adequate stock levels and minimize waste
• Set prices and ensure food and beverages are of high quality
• Ensure compliance with food safety and sanitation regulations
• Coordinate with vendors and suppliers to place orders and manage deliveries
• Manage financial operations, including handling cash, processing payments, and keeping financial records
• Resolve customer complaints and inquiries promptly and professionally
• Monitor and analyze sales records and customer feedback to make improvements
• Develop and implement marketing strategies to increase customer patronage

 

Concessions Manager Job Description Template

Job Brief

We are seeking a proactive and customer-focused Concessions Manager to oversee our food and beverage operations.

The successful candidate will be responsible for managing inventory, maintaining high sanitation and quality standards, ensuring customer satisfaction, and supervising staff.

Our ideal candidate has experience in the food service industry, a strong understanding of concession operations, excellent leadership skills, and is committed to providing outstanding customer service.

 

Responsibilities

• Manage and oversee all concession operations during events
• Ensure compliance with health and safety regulations
• Maintain inventory, place orders, and manage food and beverage costs
• Recruit, train, and supervise concessions staff
• Develop and implement strategies to improve service and profitability
• Ensure high standards of customer service are maintained at all times
• Resolve customer complaints promptly and professionally
• Coordinate with other departments for smooth operation of events
• Prepare and analyze sales reports

 

Qualifications

• Proven work experience as a Concessions Manager or similar role in the food service industry
• Knowledge of food preparation and service regulations
• Excellent leadership and customer service skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced, high-stress environment
• Good communication and interpersonal skills
• Basic accounting skills
• High school diploma; degree in Hospitality or relevant field is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunity to work in a dynamic and exciting environment

 

Additional Information

• Job Title: Concessions Manager
• Work Environment: This role requires work during evenings, weekends, and holidays to manage events. It is a fast-paced environment that involves managing multiple tasks simultaneously.
• Reporting Structure: Reports to the General Manager or Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Concessions Manager Do?

A Concessions Manager typically works in environments such as movie theaters, sports arenas, or any large venues where food and drinks are sold.

They are responsible for overseeing the operation of all concession stands within the facility.

This involves managing staff, ensuring adequate food supplies, and maintaining cleanliness standards.

Their role also includes inventory management, where they ensure there is sufficient stock of food and beverage items for sale.

They also order new stock as required and check the quality of received goods.

Budget management is also a key duty.

They need to set the prices for products, track sales, and manage the concessions budget to ensure profitability.

Furthermore, they are expected to uphold customer service standards, handle customer complaints, and ensure that the concession stands run smoothly during events.

They also need to adhere to health and safety regulations, ensuring that all food preparation and storage areas meet the required standards.

Training the concessions staff in these rules and regulations is also part of their role.

Lastly, they work closely with vendors and suppliers, maintaining good relationships to ensure the steady supply of goods.

 

Concessions Manager Qualifications and Skills

The role of a Concessions Manager requires a unique blend of skills and qualifications, including:

• Exceptional leadership skills to effectively manage and coordinate concession stand staff.
• Excellent organization skills to manage inventory, maintain equipment, and oversee the day-to-day operations of the concessions department.
• Proven customer service skills to ensure the satisfaction of patrons and handle any complaints or issues that may arise.
• Strong communication skills to interface with employees, vendors, and customers, and to effectively relay company policies and procedures.
• Financial acumen to manage budgets, monitor sales, ensure proper cash handling, and report on revenue and expenses.
• Knowledge of food safety and sanitation regulations to ensure the concession stands are in compliance with all local, state, and federal health and safety regulations.
• Problem-solving skills to quickly and effectively handle any operational or staffing issues that arise.
• Physical stamina, as the role may require standing for extended periods and lifting heavy supplies or equipment.

 

Concessions Manager Experience Requirements

Concessions Managers typically start their career in entry-level roles within the food and beverage or hospitality industry.

This could include roles such as a Concession Stand Worker or Cashier, where they can gain a basic understanding of food service operations, customer service, and cash handling practices.

After acquiring a couple of years of experience in these roles, they may progress to supervisory roles, such as a Concession Stand Supervisor or Assistant Manager.

In these roles, they gain exposure to managing teams, coordinating operations, and overseeing inventory and sales.

Candidates applying for a Concessions Manager role generally need at least 3-5 years of relevant experience.

This should ideally include experience in managing a team, maintaining inventory, and ensuring compliance with health and safety standards.

In addition, some organizations may require their Concessions Managers to have a degree in Hospitality Management or a related field, or relevant certification, such as a Food Handler’s Permit.

Those with more than 5 years of experience may have some experience in managing multiple concession stands or locations, and may be ready for a senior management or director position.

 

Concessions Manager Education and Training Requirements

Concessions Managers typically have a high school diploma or equivalent education.

They are often required to have previous experience in retail or food service operations, including a supervisory role.

Experience in cash handling and customer service is also important.

Some employers prefer Concessions Managers to have an associate’s or bachelor’s degree in business, hospitality management, or a related field.

A valid food handler’s certificate or ServSafe certification is often required.

This involves training on food safety practices to prevent foodborne illnesses.

Many Concessions Managers also undergo on-the-job training to learn specific procedures, equipment, and policies related to their role.

Although not mandatory, some professionals in this role may pursue additional courses or certifications in customer service, leadership, or operations management to enhance their skills and knowledge.

Knowledge of local health and safety regulations and basic accounting practices can also be beneficial in this role.

 

Concessions Manager Salary Expectations

A Concessions Manager earns an average salary of $52,000 (USD) per year.

The actual compensation can vary significantly depending on the size and location of the venue, level of experience, and the scale of responsibilities associated with the position.

 

Concessions Manager Job Description FAQs

What skills does a Concessions Manager need?

A Concessions Manager should possess strong leadership and organizational skills, as they oversee the operations of food and beverage outlets at events or venues.

They should also have excellent customer service skills, a keen eye for detail to ensure safety and sanitation standards, and the ability to manage stock levels and financial management.

 

Do Concessions Managers need a degree?

While a degree is not strictly necessary for the role, a bachelor’s degree in hospitality, business management, or a related field may be beneficial.

In-depth industry experience and a solid understanding of food service operations are often more essential.

Some roles may require food safety certification.

 

What should you look for in a Concessions Manager resume?

A Concessions Manager’s resume should reflect their ability to manage and oversee food and beverage operations in a busy environment.

This could include previous roles in food service management, experience handling inventory and finances, and ensuring high standards of customer service.

Any certification in food safety or related training should also be highlighted.

 

What qualities make a good Concessions Manager?

A good Concessions Manager is efficient, organized, and has a strong understanding of the food service industry.

They have excellent customer service skills and the ability to multi-task in a fast-paced environment.

Strong leadership skills are also key, as they will need to manage a team effectively.

 

Is it challenging to hire Concessions Managers?

Hiring a Concessions Manager can be challenging as it requires finding a candidate with a unique blend of food service knowledge, management skills, and customer service expertise.

Offering competitive salaries and emphasizing opportunities for growth within the organization can attract potential candidates.

 

Conclusion

So there you have it.

Today, we’ve given you an insider’s look into the rewarding role of a concessions manager.

And guess what?

It’s not just about selling snacks.

It’s about enhancing the event experience, one customer interaction at a time.

With our detailed concessions manager job description template and real-world examples, you’re now primed to make your next career move.

But why limit yourself?

Dig deeper with our job description generator. It’s your ultimate tool for crafting precise job listings or refining your resume to perfection.

Remember:

Every customer interaction contributes to the overall event experience.

Let’s elevate that experience. Together.

How to Become a Concessions Manager (Complete Guide)

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