Credit Controller Job Description [Updated for 2024]

credit controller job description

In the financial world, the role of credit controllers has never been more essential.

As the economy fluctuates, the demand for skilled professionals who can manage, improve, and protect our financial health continues to grow.

But let’s delve deeper: What’s truly expected from a credit controller?

Whether you are:

  • A job seeker trying to decipher the nuances of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply intrigued by the intricate realm of credit control,

You’ve found the right place.

Today, we present a fully customizable credit controller job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Credit Controller Duties and Responsibilities

Credit Controllers manage and oversee the finances of a business by determining credit ratings, ensuring timely payment of debts, and managing recovery actions where necessary.

They play a critical role in maintaining the financial health of a company.

A Credit Controller’s daily duties and responsibilities include:

  • Evaluating the creditworthiness of potential customers
  • Setting up the terms of credit for a client
  • Managing accounts to ensure timely debt payment
  • Handling and resolving payment disputes
  • Maintaining contact with clients to ensure invoices are clear for payment
  • Tracking and managing overdue accounts, escalating as necessary
  • Implementing recovery procedures for debts
  • Generating financial statements and reports detailing accounts receivable status
  • Processing payments and refunds
  • Contributing to team efforts by accomplishing related results as needed


Credit Controller Job Description Template

Job Brief

We are seeking a dedicated and experienced Credit Controller to manage the debts of our business.

As a Credit Controller, you will be responsible for collecting debts, negotiating payment plans, and ensuring the overall financial stability of our company.

Your duties will include processing invoices, reconciling financial discrepancies, and communicating with clients about billing adjustments.

To succeed in this role, you should have a solid understanding of basic accounting principles and proficiency in MS Office and accounting software.



  • Checking customer’s credit ratings with banks
  • Deciding whether or not to offer the credit
  • Dealing with internal queries about payments
  • Ensuring customers pay on time
  • Negotiating re-payment plans
  • Stop the supply of goods and services to customers following action for non-payment
  • Reconciling complex accounts and negotiating extended payment terms
  • Ensuring credit and collection policies and procedures are followed within your team



  • Proven work experience as a Credit Controller or similar role
  • Solid understanding of basic accounting principles, fair credit practices and collection regulations
  • Data entry skills along with a knack for numbers
  • Proficiency in MS Office and accounting software
  • High degree of accuracy and attention to detail
  • BS degree in Finance, Accounting or Business Administration



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Credit Controller
  • Work Environment: Office setting. Occasional travel may be required for client meetings.
  • Reporting Structure: Reports to the Financial Controller or Finance Director.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $45,000 minimum to $75,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does a Credit Controller Do?

Credit Controllers typically work for businesses or financial institutions, managing the debts of creditors.

They are primarily responsible for overseeing the collection of customer debts in order to ensure business cash flow remains optimal.

Their duties often include ensuring credit and collection policies and procedures are followed within the team.

They review and monitor client credit files, reconcile complex accounts, and resolve any payment disputes that may arise.

They are also tasked with ensuring timely payments of debts, negotiating repayment plans, and handling debt recovery, if necessary.

In some cases, they may also need to initiate legal procedures.

Credit Controllers are expected to maintain accurate records and report on collection activity and customer accounts.

They regularly communicate with customers, as well as internal and external stakeholders, in order to provide updates on the status of credit and debt situations.

Their role is crucial in managing the risk of losses for a company, by making decisions on the creditworthiness of a client and setting up terms and conditions for lending.

Moreover, they also play a key role in improving and implementing debt recovery procedures when payments are not made on time.


Credit Controller Qualifications and Skills

A proficient Credit Controller should have the qualifications and skills that align with your job description, such as:

  • Strong numeracy skills for calculating balances, interest rates and payment schedules
  • Excellent attention to detail to ensure accuracy in credit reports, records and statements
  • Strong negotiation and persuasion skills when dealing with customers who have outstanding debt
  • Exceptional communication skills to effectively interact with debtors, clients, and company staff
  • Ability to analyze and interpret financial data to make informed credit decisions
  • Time management skills to handle multiple accounts, keep track of payments and follow up on overdue accounts
  • Proficiency in financial software and databases for tracking and managing credit information
  • Problem-solving skills to identify and rectify discrepancies in financial data
  • Customer service skills to maintain positive relationships with clients, even in challenging situations


Credit Controller Experience Requirements

Credit Controllers often start their careers with at least 1 to 2 years of experience in a financial or accounting role, where they gain a foundation in dealing with financial data and customer accounts.

Entry-level Credit Controllers may have gained experience through a trainee role or internship in the finance or accounting department of a company.

Tasks carried out in such roles could include invoice processing, dealing with customer queries, and learning the basics of credit control procedures.

Candidates with over 3 years of experience might have worked specifically in a Credit Control or Accounts Receivable role.

Here, they would have developed their skills in managing customer accounts, conducting credit checks, negotiating repayment terms, and managing debt recovery.

Those with more than 5 years of experience are likely to have a strong understanding of financial legislation and may have gained some experience in managing a team or leading on projects.

They are often ready for a more senior Credit Controller role or a position as a Credit Manager.

In certain industries, such as finance or insurance, there may also be a requirement for specific credit control or financial qualifications, which can be obtained through further study or professional development.


Credit Controller Education and Training Requirements

Credit Controllers often have a bachelor’s degree in finance, business administration, accounting, or a related field.

They need a strong understanding of financial regulations and accounting practices.

Familiarity with financial software such as QuickBooks or Excel can also be beneficial.

Some positions may require Credit Controllers to have a master’s degree in a business or finance discipline, especially for senior or managerial roles.

Many Credit Controllers acquire professional certifications, such as Certified Credit Professional (CCP) or Certified Credit Executive (CCE), which are provided by the Credit Institute of Canada or National Association of Credit Management in the United States.

These certifications demonstrate a strong grasp of credit management principles and commitment to professional development.

Work experience in credit control, collections, or a related field can be beneficial.

Employers also value soft skills such as negotiation, communication, and attention to detail in this role.

Credit Controllers must also stay updated on changes in financial regulations and industry practices.

Therefore, continuous learning and professional development are crucial in this role.


Credit Controller Salary Expectations

A Credit Controller earns an average of $45,520 (USD) per year.

The salary can vary depending on factors such as work experience, educational background, and the geographical location of the job.


Credit Controller Job Description FAQs

What skills does a Credit Controller need?

A Credit Controller should have strong interpersonal and communication skills to effectively deal with clients.

They should also have excellent negotiation and persuasion skills to manage late payments and set up debt repayment plans.

Good numeracy and financial management skills are important for assessing creditworthiness and managing accounts.

Proficiency in relevant software, such as Microsoft Excel or specific financial databases, is also beneficial.


Do Credit Controllers need a degree?

While some Credit Controllers may have a degree in finance, accounting, or a related field, it is not always a requirement.

Practical experience in credit control, finance, or customer service can be equally important.

Some companies may prefer a candidate with a professional qualification, such as a diploma or certificate in credit management.


What should you look for in a Credit Controller resume?

Look for evidence of strong financial management and customer service skills.

Relevant experience in credit control or finance is key, so check for roles that involve credit assessment, debt collection, or account management.

Proficiency in financial software or databases is also a good sign.

Some candidates may list relevant qualifications or certifications, which can be a bonus.


What qualities make a good Credit Controller?

A good Credit Controller is firm but fair, with excellent negotiation skills.

They should be able to handle difficult situations with tact and diplomacy, and maintain strong relationships with customers.

Attention to detail is crucial for managing accounts accurately, as is a high degree of integrity.

They should also be proactive, with the ability to spot potential issues before they become problems.


How challenging is it to hire a Credit Controller?

Finding the right Credit Controller can be challenging.

The role requires a unique combination of skills, including financial expertise, customer service skills, and strong negotiation abilities.

Therefore, it’s important to have a well-defined job description and a thorough interview process to assess these skills.

You may also consider working with a recruitment agency that specializes in finance roles to find the right fit.



And there we have it.

Today, we’ve unraveled the intricacies of what it truly means to be a credit controller.


It’s not merely about chasing debts.

It’s about shaping the financial health of a company, one account at a time.

With our trusted credit controller job description template and real-world examples, you’re perfectly equipped to make your move.

But why stop at just being equipped?

Dive deeper with our job description generator. It’s your stepping-stone to precision-crafted job listings or honing your resume to perfection.


Every account handled is a part of a company’s financial stability.

Let’s shape that financial future. Together.

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