Crisis Intervention Coordinator Job Description [Updated for 2025]

In an increasingly complex world, the importance of Crisis Intervention Coordinators has never been more critical.

As society grapples with escalating crises, the demand for skilled professionals who can effectively manage, mitigate, and navigate these challenging situations continues to grow.

But let’s delve deeper: What is truly expected from a Crisis Intervention Coordinator?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the intricate dynamics of crisis intervention,

You’re in the right place.

Today, we are introducing a customizable Crisis Intervention Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Crisis Intervention Coordinator Duties and Responsibilities

Crisis Intervention Coordinators play a crucial role in responding to emergencies and crisis situations.

They work with individuals and communities to provide immediate assistance, support, and counseling.

Their duties and responsibilities include:

• Evaluating the severity of each crisis situation
• Developing and implementing crisis intervention plans and strategies
• Providing immediate counseling and support to individuals in crisis
• Coordinating with other professionals and agencies to provide comprehensive support
• Conducting risk assessments to identify individuals or groups at risk
• Facilitating referrals to appropriate services, such as mental health, social services, or medical assistance
• Conducting follow-ups to ensure that the crisis has been resolved and the individual or group is coping well
• Training and preparing staff for crisis situations
• Maintaining detailed records and reports of crisis situations and interventions
• Continually researching and staying up-to-date with best practices in crisis management and intervention techniques
• Participating in community outreach programs to promote crisis awareness and prevention

 

Crisis Intervention Coordinator Job Description Template

Job Brief

We are seeking a dedicated and empathetic Crisis Intervention Coordinator to provide immediate support and assistance to individuals in crisis situations.

The responsibilities include assessing the situation, defusing the crisis, ensuring the safety of the person in crisis and those around them, and providing follow-up care and resources.

Our ideal candidate has a strong understanding of crisis intervention techniques, excellent interpersonal and communication skills, and the ability to remain calm in high-stress situations.

Ultimately, the role of the Crisis Intervention Coordinator is to provide immediate aid and support to individuals in crisis, ensuring their safety and connecting them with appropriate resources.

 

Responsibilities

• Respond to crisis situations and assess the severity of each case
• Use crisis intervention techniques to defuse tense or dangerous situations
• Ensure the safety of the person in crisis and those around them
• Provide immediate emotional support and counseling
• Connect individuals in crisis with appropriate resources and services
• Follow up with individuals in crisis to ensure their well-being
• Track and document all crisis intervention activities
• Train staff and volunteers in crisis intervention techniques
• Work with community organizations to provide ongoing support
• Stay updated on the latest research and techniques in crisis intervention

 

Qualifications

• Proven work experience in crisis intervention or related field
• Experience working with diverse populations
• Strong understanding of crisis intervention techniques
• Excellent interpersonal and communication skills
• Ability to remain calm and composed in high-stress situations
• Knowledge of community resources and services
• Ability to maintain confidentiality
• Bachelor’s degree in social work, counseling, psychology, or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Crisis Intervention Coordinator
• Work Environment: This position may require on-site and field work, with potential exposure to high-stress and emergency situations. Some travel may be required for training or meetings.
• Reporting Structure: Reports to the Director of Crisis Services.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Crisis Intervention Coordinator Do?

Crisis Intervention Coordinators typically work for organizations such as hospitals, social service agencies, mental health organizations, or community outreach programs.

They play a pivotal role in providing immediate support and assistance during emergencies or crisis situations.

They work closely with other healthcare professionals, social workers, and law enforcement officials to handle situations involving mental health issues, substance abuse, domestic violence, or any other type of crisis.

Their job involves assessing the individual’s immediate safety and mental state, then developing and implementing a crisis intervention plan tailored to the individual’s needs.

This could involve counseling, referring the individual to a psychologist or psychiatrist, connecting them with relevant community resources, or arranging for them to be admitted to a healthcare facility.

Crisis Intervention Coordinators also follow up to ensure that the individual is receiving appropriate care and support post-crisis.

They provide training to other staff members about crisis management and intervention techniques, and may also be responsible for raising awareness about mental health issues within the community.

In extreme situations, they might have to coordinate with law enforcement and legal entities, advocating for the individual’s rights and best interests.

Crisis Intervention Coordinators need to be skilled in crisis management, have a strong understanding of mental health issues and social services, and possess excellent communication and problem-solving abilities.

 

Crisis Intervention Coordinator Qualifications and Skills

A Crisis Intervention Coordinator should have the skills and qualifications that align with the demands of this challenging job role, such as:

• Excellent interpersonal skills to communicate effectively with individuals in crisis, their families, and the team of professionals involved in their care.
• Strong understanding of crisis intervention strategies and techniques to deescalate crisis situations and provide immediate support.
• Critical thinking and decision-making skills to assess the severity of a crisis and determine the most appropriate course of action.
• Empathy and emotional resilience to manage stressful situations and interact with individuals who may be in severe emotional distress.
• Knowledge of mental health and substance abuse issues to effectively understand and address the needs of individuals in crisis.
• Problem-solving skills to identify potential solutions and resources for individuals in crisis, including referral to appropriate services.
• Exceptional organizational skills to manage multiple cases at once, maintain detailed records, and ensure all necessary follow-up actions are taken.
• Training or experience in counseling, psychology, social work, or a related field, often required for this role.

 

Crisis Intervention Coordinator Experience Requirements

A Crisis Intervention Coordinator typically must have a minimum of 2-3 years of experience in crisis intervention, social work, or a related field.

This experience can be gained through a variety of avenues, including internships, part-time jobs, or full-time roles in community service organizations, mental health clinics, or hospitals.

In addition to this base experience, many organizations will require Crisis Intervention Coordinators to have a certain level of counseling or therapeutic experience.

This can be obtained through further direct work with individuals in crisis, or through roles such as Therapist, Counselor, Social Worker, or related mental health roles.

Candidates with more than 5 years of experience in these areas are often considered highly qualified and may be able to take on additional responsibilities, such as training new staff, overseeing crisis intervention programs, or managing a team of crisis intervention workers.

Those with significant experience in crisis intervention may also find opportunities to move into supervisory or managerial roles, where they would oversee the work of a team of crisis intervention coordinators, develop policies and procedures for crisis intervention, and provide leadership and guidance in complex crisis situations.

 

Crisis Intervention Coordinator Education and Training Requirements

Crisis Intervention Coordinators typically have a bachelor’s degree in psychology, social work, counseling, or a related field.

They need to have a comprehensive understanding of crisis intervention techniques, mental health issues, and community resources.

The role often requires knowledge in areas like suicide prevention, substance abuse, domestic violence, and homelessness.

Most positions require at least two years of experience working in crisis intervention, mental health, or social work settings.

Some employers might prefer candidates with a master’s degree in counseling, social work, or a closely related field.

Many professionals in this field choose to become certified through the American Association of Suicidology or similar organizations.

This certification showcases their expertise in crisis intervention and can enhance their career opportunities.

In addition, it’s crucial for a Crisis Intervention Coordinator to have strong communication skills, be able to work under pressure, and possess the ability to quickly assess and respond to emergency situations.

Continuous education and training on new intervention techniques and strategies are also essential.

 

Crisis Intervention Coordinator Salary Expectations

A Crisis Intervention Coordinator earns an average salary of $47,483 (USD) per year.

The actual earnings may vary greatly based on the individual’s experience, qualifications, the complexity of the job, and the location.

The employing company or organization can also significantly impact the salary.

 

Crisis Intervention Coordinator Job Description FAQs

What skills does a Crisis Intervention Coordinator need?

Crisis Intervention Coordinators should possess strong decision-making and problem-solving skills, as they will often need to make quick judgements in high-stress situations.

They should also have excellent communication and interpersonal skills to effectively interact with individuals in crisis and their families.

Additionally, empathy, patience, and the ability to remain calm under pressure are crucial qualities for this role.

 

What kind of education does a Crisis Intervention Coordinator need?

Crisis Intervention Coordinators typically need a bachelor’s degree in social work, psychology, counseling, or a related field.

Some positions may require a master’s degree and licensure as a social worker or counselor.

Additional training in crisis intervention strategies and techniques is also beneficial.

 

What should you look for in a Crisis Intervention Coordinator resume?

On a Crisis Intervention Coordinator’s resume, look for relevant education and licensure, as well as experience working in crisis intervention or similar roles.

Experience working with the specific population that your organization serves (e.g., children, the homeless, individuals with mental health disorders) is also valuable.

The resume should also demonstrate the candidate’s ability to handle high-stress situations and make quick decisions.

 

What qualities make a good Crisis Intervention Coordinator?

A good Crisis Intervention Coordinator should be empathetic and patient, with a genuine desire to help those in crisis.

They should also be resilient and able to handle high-stress situations without becoming overwhelmed.

Excellent communication skills are also important, as they will often need to interact with individuals in crisis, their families, and other service providers.

 

Is it difficult to hire Crisis Intervention Coordinators?

Hiring Crisis Intervention Coordinators can be challenging, as the role requires a unique set of skills and the ability to handle high-stress, emotionally taxing situations.

However, many individuals are drawn to this profession because of the opportunity to make a significant impact in the lives of those in crisis.

Offering competitive pay, benefits, and opportunities for professional development can help attract qualified candidates.

 

Conclusion

And there you have it.

Today, we’ve given you an insider look at what it means to be a Crisis Intervention Coordinator.

Surprised?

It’s not just about being empathetic and attentive.

It’s about molding the future of mental health support, one crisis at a time.

With our definitive Crisis Intervention Coordinator job description template and real-world examples, you’re poised to take that next step.

But why stop there?

Immerse yourself further with our job description generator. It’s your tool for crafting precise listings or honing your resume to perfection.

Remember:

Every crisis averted is a step towards better mental health support.

Let’s forge that future. Together.

How to Become a Crisis Intervention Coordinator (Complete Guide)

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