Crisis Support Worker Job Description [Updated for 2024]

crisis support worker job description

In times of crisis, the role of Crisis Support Workers becomes paramount.

As society grapples with various hardships and uncertainties, the demand for compassionate, resilient, and dedicated individuals who can provide immediate assistance and comfort grows stronger.

But what does it truly entail to be a Crisis Support Worker?

Whether you are:

  • A job seeker exploring the intricacies of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply captivated by the vital role of crisis support,

You’ve come to the right place.

Today, we present a fully adaptable Crisis Support Worker job description template, designed for hassle-free posting on job boards or career websites.

Let’s delve right into it.

Crisis Support Worker Duties and Responsibilities

Crisis Support Workers provide emotional and practical support to individuals experiencing various forms of crisis, such as mental health emergencies, domestic violence, or homelessness.

They are primarily responsible for directly assisting clients in a state of distress, with daily duties and responsibilities including:

  • Assessing the immediate safety of the client and their environment
  • Providing emotional support to clients in distress
  • Identifying clients’ needs and developing action plans to address them
  • Referring clients to relevant services such as counseling, housing or healthcare
  • Working with other professionals, like social workers and mental health professionals, to coordinate services for clients
  • Delivering crisis intervention services to clients, including risk assessment and safety planning
  • Maintaining accurate and up-to-date client records
  • Providing follow-up services to ensure the client’s continued safety and wellbeing
  • Advocating for clients’ rights and needs within the community and with service providers
  • Participating in ongoing professional training and development to enhance crisis intervention skills


Crisis Support Worker Job Description Template

Job Brief

We are seeking a dedicated and empathetic Crisis Support Worker to provide immediate support for individuals in crisis situations.

Your responsibilities will include understanding the nature and dynamics of the crisis, providing emotional support, and implementing a crisis intervention plan.

The ideal candidate should possess excellent interpersonal skills, the ability to remain calm under pressure, and a deep understanding of mental health issues and crisis intervention strategies.



  • Responding immediately to crisis situations and assessing the risk and severity of each case
  • Providing emotional support and de-escalating crisis situations when necessary
  • Developing and implementing crisis intervention plans
  • Documenting all crisis calls and interventions thoroughly
  • Providing appropriate resources and referrals for ongoing support
  • Maintaining client confidentiality and following all ethical standards
  • Participating in supervision, training, and team meetings
  • Coordinating with other healthcare professionals and agencies as needed
  • Maintaining current knowledge of available community resources and services



  • Proven experience as a crisis support worker or similar role
  • Strong understanding of crisis intervention strategies
  • Knowledge of mental health issues and psychiatric disorders
  • Excellent communication and interpersonal skills
  • Ability to remain calm and composed in crisis situations
  • Strong problem-solving abilities
  • Valid driver’s license and reliable transportation
  • Bachelor’s degree in social work, psychology, counseling or a related field



  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Crisis Support Worker
  • Work Environment: Varied environments, including homes, hospitals, and community locations. Some travel may be required.
  • Reporting Structure: Reports to the Crisis Services Manager or Crisis Support Supervisor.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $30,000 minimum to $50,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does a Crisis Support Worker Do?

A Crisis Support Worker primarily provides assistance to individuals dealing with critical situations or emergencies such as domestic violence, homelessness, substance abuse, or mental health issues.

They work in various settings, including mental health clinics, shelters, community centers, or hospitals.

Some also provide online or phone-based support to individuals in distress.

Crisis Support Workers often act as first responders, providing immediate care and resources to those in need.

They assess the severity of the situation, talk to the individuals to understand their issues and help stabilize their emotional state.

They may provide practical support like arranging immediate shelter, food, or medical assistance.

They also offer emotional support, helping individuals cope with their feelings and providing guidance on the next steps to take.

In addition to immediate crisis response, Crisis Support Workers also follow up with individuals to ensure ongoing recovery and stability.

They may refer them to long-term support services, create safety plans, or help them navigate social and health services.

Crisis Support Workers also work closely with other professionals like social workers, psychologists, and law enforcement officials to ensure the overall safety and well-being of the individuals in crisis.

They are often required to maintain detailed records of interventions, conduct ongoing risk assessments, and adhere to confidentiality and ethical guidelines in their practice.


Crisis Support Worker Qualifications and Skills

A competent Crisis Support Worker should possess the skills and qualifications that align with the responsibilities of the role, such as:

  • Strong interpersonal skills to establish trust and rapport with individuals who may be in severe distress or crisis situations
  • Effective communication and active listening skills to understand the person’s problems and needs, as well as explain available options for support
  • Problem-solving skills to assess situations quickly and implement the best course of action in crisis situations
  • Resilience and emotional stability to deal with challenging and potentially upsetting circumstances, while maintaining a calm and supportive demeanor
  • Understanding of confidentiality and ethical guidelines related to dealing with sensitive personal information
  • Knowledge of mental health issues and intervention techniques, to provide immediate assistance or refer individuals to suitable professional help
  • Empathy and compassion to understand and respond to the emotional needs of individuals in crisis
  • Teamwork skills to collaborate with a variety of other professionals, such as healthcare workers, social workers, police and other emergency services
  • Crisis management training or certification may also be required depending on the specific role and employer expectations


Crisis Support Worker Experience Requirements

Crisis Support Workers are often required to have at least one to two years of experience in a supportive role, ideally in mental health, social work, or a related field.

This experience can be gained through internships, part-time roles, or volunteer work in crisis centers or hotlines.

Candidates for Crisis Support Worker positions should ideally have previous experience working directly with individuals in crisis situations.

This includes, but is not limited to, assisting those dealing with trauma, substance abuse, homelessness, or domestic violence.

Those with three to five years of experience are often expected to have developed their crisis intervention and counseling skills.

These professionals may also have specialized experience in areas such as suicide prevention, child welfare, or veterans support.

Crisis Support Workers with more than five years of experience often have significant practical experience in crisis intervention and management.

They may be ready for senior or leadership roles within an organization, such as Crisis Team Lead or Crisis Services Coordinator.

They may also have supervisory experience, demonstrating their ability to guide and mentor less-experienced staff members.

Moreover, continuous professional development in the form of training, workshops, and certifications related to crisis support and mental health is highly valued for this role.


Crisis Support Worker Education and Training Requirements

Crisis Support Workers typically require a bachelor’s degree in social work, psychology, counseling or a related field.

They also need a deep understanding of mental health issues, crisis intervention techniques, and excellent communication skills to interact effectively with individuals facing crises.

In certain cases, a master’s degree in social work or counseling may be preferred.

Master’s programs offer specialized training in areas such as crisis intervention, trauma recovery, and substance abuse.

Additionally, some roles may require Crisis Support Workers to be certified.

This could involve becoming a Licensed Clinical Social Worker (LCSW) or obtaining certification in Crisis Prevention and Intervention.

Work experience, either through internships or previous job roles in mental health or crisis intervention services, can be extremely beneficial for those pursuing a career as a Crisis Support Worker.

Continuing education and professional development are also important in this field to stay updated with the latest crisis intervention strategies and techniques.


Crisis Support Worker Salary Expectations

The average salary for a Crisis Support Worker is approximately $31,153 (USD) per year.

However, the actual income can differ greatly based on factors such as the level of experience, qualifications, geographical location, and the organization of employment.


Crisis Support Worker Job Description FAQs

What skills does a crisis support worker need?

Crisis Support Workers should possess strong communication and interpersonal skills to empathetically interact with their clients.

They must be able to handle stressful situations and make critical decisions.

Crisis workers need to be emotionally resilient to work with clients in crisis, having a strong understanding of mental health issues, addiction, and abuse.

They should also have excellent problem-solving skills to assist in assessing situations and determining the best course of action.


Do crisis support workers need a degree?

A degree is usually required for a crisis support worker role.

Most employers prefer a bachelor’s degree in social work, psychology, or a related field.

Some positions may require a master’s degree in social work (MSW) or a similar field.

Additionally, crisis support workers often need to be certified in first aid and CPR, and may also need to undergo specific crisis intervention training.


What should you look for in a crisis support worker’s resume?

When reviewing a crisis support worker’s resume, look for education in relevant fields like social work, psychology, or counseling.

Relevant work experience in crisis intervention, case management, or social services is also crucial.

Certifications in first aid, CPR, and crisis intervention can be added advantages.

Also, consider soft skills like empathy, patience, stress management, and strong communication.


What qualities make a good crisis support worker?

A good crisis support worker is empathetic, understanding, and patient.

They should be able to remain calm and composed under pressure, and possess good decision-making skills to handle crisis situations effectively.

They should be sensitive to the needs of diverse populations and respect the confidentiality and privacy of their clients.

Good crisis support workers are also committed to continued learning to stay updated on the latest research and methods in crisis intervention.


Is it difficult to hire crisis support workers?

Hiring crisis support workers can be challenging due to the demanding nature of the role.

It requires individuals with a unique combination of education, experience, and temperament.

Attracting the right candidates may require offering competitive salaries, comprehensive training programs, supportive work environments, and opportunities for career advancement.



And there you have it.

Today, we’ve shone a light on what it truly means to be a crisis support worker.

And would you believe it?

It’s not just about offering help during crises.

It’s about molding resilient futures, one support session at a time.

With our handy crisis support worker job description template and real-world examples, you’re all equipped to take the next step.

But why stop there?

Delve deeper with our job description generator. It’s your next step to precision-crafted job listings or polishing your resume to perfection.


Every support session contributes to a stronger future.

Let’s shape that future. Together.

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