CRM Developer Job Description [Updated for 2025]

In today’s technology-driven world, the role of a CRM developer is more important than ever before.

As technology continues to evolve, the demand for skilled individuals who can develop, enhance, and secure our Customer Relationship Management (CRM) systems is growing exponentially.

But what exactly does a CRM developer do?

Whether you are:

• A job seeker curious about the responsibilities and expectations of a CRM developer,
• A hiring manager seeking to define the perfect candidate,
• Or simply fascinated by the intricacies of CRM development,

You’ve come to the right place.

Today, we present a customizable CRM Developer Job Description template, designed for easy posting on job boards or career sites.

Let’s delve into it.

CRM Developer Duties and Responsibilities

CRM Developers work on creating and implementing customer relationship management systems to help businesses improve their relationship and interactions with their customers.

They specialize in customizing CRM platforms according to the specific requirements of the business.

They have the following duties and responsibilities:

• Understand and capture business needs and translate them into CRM requirements
• Design, code, test, and implement the CRM system, ensuring that it meets the business needs
• Customize CRM platform to meet user needs, including creating and modifying fields, workflows, views, dashboards, reports, and more
• Integrate CRM with other systems and applications to enhance its functionality
• Resolve bugs and issues in the CRM system, troubleshooting and providing technical support when necessary
• Monitor the performance of the CRM system and optimize for maximum speed and scalability
• Ensure that the CRM system adheres to the data security and privacy regulations of the organization
• Provide training and support to end users to help them use the CRM effectively
• Stay updated with latest CRM technologies, platforms, and best practices

 

CRM Developer Job Description Template

Job Brief

We are in search of a dynamic CRM Developer to join our team.

The CRM Developer will be responsible for designing, developing, and implementing high-quality CRM software solutions.

The ideal candidate has a solid understanding of Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

They should be comfortable in developing CRM workflows and monitoring/troubleshooting related issues.

In this role, the CRM Developer should use their understanding of software development and programming languages to ensure the CRM system works seamlessly to meet the company’s needs and goals.

 

Responsibilities

• Develop, customize, and integrate Microsoft Dynamics CRM
• Design, code, test and implement configurations within Microsoft Dynamics CRM to meet business requirements
• Deploy and configure CRM Dynamics systems and services
• Participate in the design, implementation, and management of CRM systems
• Use .NET, JavaScript, Xamarin or other programming languages to enhance business processes
• Collaborate with other software developers, business analysts, software architects, and IT professionals to implement Microsoft Dynamics CRM solutions
• Diagnose and resolve CRM system problems
• Develop CRM workflows and monitor/troubleshoot related issues
• Understand the needs of the users and creating new ways to meet these needs

 

Qualifications

• Proven experience as a CRM Developer or similar role
• Solid experience with Microsoft Dynamics CRM
• Knowledge of SQL Server, .NET, JavaScript, and Xamarin
• Excellent understanding of 2-tier and 3-tier architectures, 4GL languages, RDBMS
• Familiarity with the practical application of NoSQL\NewSQL databases
• Degree in Computer Science or relevant field
• Strong problem-solving and communication skills
• Understanding of the CRM market, trends and competitors

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: CRM Developer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the CRM Development Manager or IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $90,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a CRM Developer Do?

CRM Developers, also known as Customer Relationship Management Developers, typically work for businesses across various sectors, from tech firms to large corporations, but they can also operate as freelancers or consultants.

Their primary role is to design, code, and implement CRM projects for the organization.

This involves customizing the CRM system according to the specific needs of the business, including developing new applications or enhancing existing ones.

CRM Developers work closely with other IT professionals and business users to understand their requirements and translate them into functional solutions.

They use programming languages, such as C#, .NET, JavaScript, or SQL, to write code and develop CRM applications.

Their job also entails testing the solutions to ensure they work as expected and meet the business objectives.

This involves debugging, troubleshooting, and resolving any technical issues that may arise during development or after deployment.

CRM Developers are also responsible for maintaining and updating the CRM system to keep up with changing business needs or technology advancements.

They may also provide training and support to end-users to help them utilize the CRM system effectively.

Finally, CRM Developers play a crucial role in integrating the CRM system with other business applications, such as marketing automation tools or customer support software, to facilitate seamless data flow and improve overall business efficiency.

 

CRM Developer Qualifications and Skills

A successful CRM Developer should possess skills and qualifications that align with the job role, which include:

• Proficiency in programming languages such as .NET, C#, or JavaScript, as well as HTML and CSS to develop, implement, and maintain customer relationship management software.
• Experience with CRM platforms such as Microsoft Dynamics, Salesforce, or similar, to customize and adapt the software according to the organization’s needs.
• Strong understanding of business processes and ability to translate business requirements into CRM solutions.
• Excellent problem-solving skills to identify, troubleshoot and resolve technical issues within the CRM system.
• Strong communication skills to liaise with team members, stakeholders, and users, clearly explaining technical concepts and software functionality to non-technical users.
• Ability to work collaboratively in a team environment, coordinating with project managers, software engineers, and data analysts.
• Exceptional organizational skills, with the ability to manage multiple tasks and projects concurrently while meeting deadlines.
• Experience in database design and data migration, ensuring the integrity and security of data within the CRM system.
• Understanding of data privacy regulations and best practices in CRM implementation.

 

CRM Developer Experience Requirements

Entry-level CRM developers are usually expected to have about 1 to 2 years of experience, often garnered through an internship, part-time role, or in a related IT role.

This experience provides them with a foundation in CRM platforms, scripting languages, and an understanding of customer relationship management strategies.

Candidates with more than 2 years of experience often develop their technical skills and knowledge in entry-level CRM Developer roles or similar IT positions.

They are expected to be proficient in using CRM software, creating custom modules, integrating third-party services, and understanding business requirements.

CRM developers with more than 5 years of experience are typically ready to take on more senior roles.

This advanced experience level should include proficiency in multiple CRM platforms, experience in project management, and a strong understanding of business processes and data analysis.

They may also be expected to have some leadership experience in their background and may be ready for a managerial or team-lead position.

It’s also important for CRM developers to regularly update their skills and knowledge to keep up with the latest CRM trends, technologies, and best practices.

Continuing education and certification in CRM software can help demonstrate this commitment to staying current.

 

CRM Developer Education and Training Requirements

CRM Developers typically have a bachelor’s degree in computer science, information technology, software engineering or a related field.

They are expected to have a solid understanding of CRM platforms such as Salesforce, Microsoft Dynamics, or Zoho.

They should also be proficient in programming languages such as JavaScript, SQL, or .NET.

In addition to the bachelor’s degree, many employers prefer candidates with a master’s degree in a specialized field, such as database management, customer relationship management or business intelligence.

Certifications in CRM software, such as Salesforce Certified Developer or Microsoft Certified: Dynamics 365 Developer Associate, are highly desirable and can give candidates an edge.

Continuing education and staying updated with the latest CRM trends and technologies is essential for this role.

Therefore, a proven commitment to ongoing learning and professional development is highly beneficial.

 

CRM Developer Salary Expectations

A CRM Developer can expect to earn an average salary of $92,062 (USD) per year.

However, this can vary based on their level of experience, the complexity of the projects they work on, the industry they are in, and their location.

 

CRM Developer Job Description FAQs

What skills does a CRM Developer need?

CRM Developers should possess strong technical skills including proficiency in programming languages such as C#, .NET, and JavaScript.

Understanding of SQL and database systems is also crucial.

They should have a good knowledge of CRM platforms, particularly Microsoft Dynamics.

They also require strong problem-solving and analytical skills to troubleshoot issues and devise solutions.

Interpersonal and communication skills are important as they need to work collaboratively with various teams and explain technical concepts to non-technical team members.

 

Do CRM Developers need a degree?

Most CRM Developers have a degree in Computer Science, Information Systems, or a related field.

However, some companies may consider candidates with significant relevant experience in lieu of a degree.

Often, CRM Developers will also have certifications specific to CRM platforms, such as Microsoft Dynamics or Salesforce.

 

What should you look for in a CRM Developer’s resume?

A CRM Developer’s resume should showcase their technical skills, especially their proficiency in key programming languages and CRM platforms.

Look for demonstrated experience developing and implementing CRM solutions.

Also consider their problem-solving abilities, project management skills, and experience working with cross-functional teams.

Certifications related to CRM platforms are a big plus.

 

What qualities make a good CRM Developer?

A good CRM Developer is highly analytical and detail-oriented, with a strong ability to troubleshoot and solve problems.

They should be able to work well in a team, as they often need to collaborate with other departments to understand business needs and provide appropriate CRM solutions.

Adaptability is also important as they need to keep up with changing technology and business requirements.

 

What is the role of a CRM Developer in a company?

The role of a CRM Developer in a company is to develop and implement customer relationship management systems that meet the company’s needs.

They are responsible for customizing the CRM platform, integrating it with other systems, and ensuring its functionality and efficiency.

They also troubleshoot and resolve any issues that arise with the system.

Additionally, they may provide training to other staff members on how to use the CRM system effectively.

 

Conclusion

And there we have it.

Today, we’ve unraveled the complex world of being a CRM developer.

Surprised?

It’s not just about managing databases.

It’s about architecting the future of customer relationships, one algorithm at a time.

With our handy CRM developer job description template and real-world examples, you’re ready to take your next step.

But don’t halt your journey here.

Venture further with our job description generator. It’s your go-to tool for shaping razor-sharp job listings or polishing your resume to perfection.

Remember:

Every algorithm crafted is a part of a larger framework.

Let’s construct that future. Together.

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