Customer Support Avionics Engineer Job Description [Updated for 2025]

In the modern aviation industry, the demand for Customer Support Avionics Engineers is sky high.

As aviation technology soars to new heights, so does the need for skilled professionals who can manage, enhance, and protect our avionic systems.

But let’s delve deeper: What’s really expected from a Customer Support Avionics Engineer?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the nuances of avionics engineering,

You’ve landed in the right place.

Today, we introduce a customizable Customer Support Avionics Engineer job description template, designed for easy posting on job boards or career sites.

Let’s take off with it.

Customer Support Avionics Engineer Duties and Responsibilities

Customer Support Avionics Engineers play a crucial role in ensuring the efficiency and reliability of aircraft electronics systems.

They are required to troubleshoot technical problems, provide customer service, and work closely with other engineering teams to improve the overall functionality of avionics systems.

The duties and responsibilities of a Customer Support Avionics Engineer include:

• Analyzing and resolving technical issues related to avionics systems
• Providing technical support to customers for avionic equipment, either remotely or on-site
• Working closely with design and production engineers to improve the functionality and efficiency of avionics systems
• Updating and maintaining system documentation and service reports
• Conducting regular inspections and maintenance checks on avionics systems
• Assisting customers with avionics system installations and upgrades
• Training customers and staff on the operation and maintenance of avionics systems
• Ensuring compliance with relevant aviation regulations and safety standards
• Communicating with customers to understand their needs and provide appropriate solutions
• Coordinating with vendors and suppliers for procuring necessary parts and equipment

 

Customer Support Avionics Engineer Job Description Template

Job Brief

We are seeking a dedicated Customer Support Avionics Engineer to handle technical inquiries related to our avionics products and services.

Your responsibilities will include assessing system functionality, identifying user requirements, and providing technical support to our customer base.

Our ideal candidates are familiar with avionics systems and components, possess strong troubleshooting skills and are able to communicate complex technical issues in a simple and straightforward manner.

Ultimately, the role of the Customer Support Avionics Engineer is to provide comprehensive support to our customers, enhancing their overall experience, and maintaining the high quality and reliability of our avionics products and services.

 

Responsibilities

• Handle technical inquiries from customers related to avionics systems
• Identify system issues and devise solutions
• Provide comprehensive support to enhance customer experience
• Collaborate with engineering teams to tackle complex issues
• Document and maintain records of customer interactions and technical issues
• Develop and implement customer support protocols
• Conduct trainings for customers on avionics system operations
• Perform system diagnostic tests and software updates
• Assist in the development of customer service policies

 

Qualifications

• Proven experience as an Avionics Engineer or similar role
• Strong knowledge of avionics systems and components
• Excellent troubleshooting skills
• Strong communication and customer service skills
• Ability to explain complex technical issues in a simple manner
• Experience with diagnostic testing and software updates
• Ability to document and keep records of customer interactions and issues
• BSc degree in Aerospace Engineering, Electrical Engineering or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Customer Support Avionics Engineer
• Work Environment: Office setting with some travel required for customer visits or technical conferences.
• Reporting Structure: Reports to the Customer Support Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Customer Support Avionics Engineer Do?

Customer Support Avionics Engineers are essential in the aviation industry, where they provide technical support for aircraft systems.

Their main clientele includes airlines, aircraft manufacturers, and military operations.

Their responsibilities include troubleshooting and resolving issues related to avionic systems, which are the electronic systems used on aircraft, satellites, and spacecraft.

These systems include communications systems, navigation systems, display systems, flight control systems, and others.

When an issue arises, the Customer Support Avionics Engineer must diagnose the problem, develop a solution, and implement this solution to ensure smooth operation of the aircraft.

These engineers also deal with the installation, maintenance, and repair of avionic systems.

They need to ensure that these systems meet regulatory standards and are safe for use.

Additionally, they often provide training and technical documentation to other engineers, mechanics, and pilots.

They need to have strong communication skills, as they must be able to explain complex technical information in a way that is understandable to people with various levels of technical knowledge.

In some cases, Customer Support Avionics Engineers may assist in the design and development of new avionic systems, working closely with design engineers and other specialists to create systems that meet the needs of their clients.

They also work in close collaboration with customer service and sales teams to provide technical expertise and support in product demonstrations, sales pitches, and customer queries.

Their goal is to ensure that their clients’ avionic systems operate safely, efficiently, and effectively.

 

Customer Support Avionics Engineer Qualifications and Skills

A proficient Customer Support Avionics Engineer should possess the skills and qualifications that align with the job requirements, such as:

• Technical expertise in avionics systems to address client issues promptly and efficiently
• Communication skills to interpret and respond to customer queries, as well as explain complex avionics concepts in a simple and understandable manner
• Problem-solving skills to identify, diagnose and resolve any issues with aircraft electronic systems
• Attention to detail to ensure that all aspects of avionics systems are functioning correctly and safely
• Teamwork skills to collaborate with other engineers, pilots, and aircraft maintenance crews to provide comprehensive customer support
• Customer service skills to understand the clients’ needs, anticipate potential problems and provide solutions that ensure customer satisfaction
• Ability to stay updated with the latest advancements in avionics technology and regulations
• Capacity to handle stressful situations, such as troubleshooting problems during flights, with calm and composure

 

Customer Support Avionics Engineer Experience Requirements

Candidates for the role of Customer Support Avionics Engineer typically need a degree in aerospace or electrical engineering, or a related field, from an accredited institution.

They often also require a minimum of 2 to 3 years of experience, usually gained through internships or entry-level positions in avionics or aerospace engineering.

These professionals gain practical experience in roles such as Avionics Technician, Aerospace Engineer, or Electrical Engineer.

They develop technical skills, knowledge of aircraft systems, and troubleshooting abilities during these early stages of their careers.

Candidates with more than 5 years of experience often have a deep understanding of avionics systems, customer service experience, and potentially some leadership experience.

They might have worked directly with customers, solving their technical issues and providing recommendations for system improvements.

Those with more than 7 years of experience may have in-depth industry knowledge, strong customer service skills, and significant leadership experience.

They are often ready for higher-level roles, such as team lead or managerial positions, where they would oversee teams of technicians and engineers, coordinate projects, and handle high-level customer issues.

 

Customer Support Avionics Engineer Education and Training Requirements

Customer Support Avionics Engineers typically hold a bachelor’s degree in avionics, aerospace engineering, or a related field.

This role requires an in-depth understanding of avionic systems, aircraft electrical systems, and the ability to diagnose and troubleshoot problems.

Therefore, coursework in these areas is advantageous during degree programs.

In many cases, employers prefer candidates with a master’s degree in a related field, particularly for more advanced roles.

These programs often provide a deeper understanding of avionics systems, aviation safety, and project management.

Practical experience is equally important and is often gained through internships, cooperative programs, or entry-level positions within the industry.

Certain roles may require Avionics Engineers to obtain a license from the Federal Aviation Administration (FAA).

This involves passing a written, oral, and practical exam.

Additionally, continuing education and professional development are encouraged in this field to stay up-to-date with technological advancements.

This can be achieved through professional certification programs or further training courses.

Finally, having strong problem-solving skills, technical prowess, and the ability to communicate effectively with clients and team members are essential attributes for success in this role.

 

Customer Support Avionics Engineer Salary Expectations

A Customer Support Avionics Engineer typically earns an average salary of $85,000 (USD) per year.

However, this can vary widely based on factors such as the level of experience, specific skills, education, and the location of the job.

The salary can also be influenced by the specific sector within the aviation industry and the size and prestige of the employing company.

 

Customer Support Avionics Engineer Job Description FAQs

What skills does a Customer Support Avionics Engineer need?

A Customer Support Avionics Engineer needs a solid foundation in avionic systems, including both hardware and software aspects.

Strong communication skills are vital, as they need to explain complex technical information to customers clearly and concisely.

Problem-solving skills are equally important, as they may need to troubleshoot and fix issues that arise.

 

Do Customer Support Avionics Engineers need a degree?

Most Customer Support Avionics Engineers have a bachelor’s degree in engineering, preferably in fields such as aerospace or electrical engineering.

A strong understanding of avionics systems, gained through education and experience, is essential.

Some roles may also require specific certifications depending on the nature of the job.

 

What should you look for in a Customer Support Avionics Engineer resume?

Besides a relevant degree, look for experience in aviation or avionics support roles.

This can include internships or co-op positions in addition to full-time employment.

Familiarity with avionics systems, understanding of aircraft operations, and customer service experience are all valuable.

Any certifications related to avionics or customer support should also be highlighted.

 

What qualities make a good Customer Support Avionics Engineer?

A good Customer Support Avionics Engineer should have a customer-centric approach, problem-solving skills, and a strong technical aptitude.

They must be able to communicate effectively with different stakeholders, including pilots, aircraft maintenance crews, and other engineers.

Patience and attention to detail are crucial, as they often have to troubleshoot complex technical issues.

A passion for aviation and a commitment to safety are also important qualities.

 

What are the daily duties of a Customer Support Avionics Engineer?

On a daily basis, a Customer Support Avionics Engineer might handle customer inquiries about avionics systems, provide technical support, and troubleshoot systems issues.

They might also create and update technical documentation, liaise with engineering teams to resolve complex issues, and provide training to customers.

In some cases, they may also be involved in on-site support or inspections.

 

Conclusion

So, there you have it.

Today, we’ve unveiled the dynamic and complex world of a Customer Support Avionics Engineer.

And you know what?

It’s not just about fixing aircraft issues.

It’s about shaping the future of aviation, one technical solution at a time.

With our comprehensive Customer Support Avionics Engineer job description template and real-world examples, you’re ready to soar to new heights.

But don’t stop there.

Delve deeper with our job description generator. It’s your next step to creating precision-crafted job listings or optimizing your resume to perfection.

Remember:

Every technical solution is a part of the bigger flight plan.

Let’s navigate the skies of the future. Together.

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