Customs Brokerage Supervisor Job Description [Updated for 2025]

In the era of global commerce, the role of a Customs Brokerage Supervisor is more crucial than ever.

Trade continues to evolve, and with each shift, the demand for proficient leaders who can streamline, manage, and uphold our customs brokerage operations escalates.

But let’s delve deeper: What’s truly expected from a Customs Brokerage Supervisor?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner workings of customs brokerage,

You’re in the right place.

Today, we present a customizable Customs Brokerage Supervisor job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Customs Brokerage Supervisor Duties and Responsibilities

A Customs Brokerage Supervisor oversees the customs declaration and clearance process, ensuring compliance with all laws and regulations.

They manage a team of customs agents and handle administrative tasks related to customs processing.

Customs Brokerage Supervisors’ duties and responsibilities include:

• Leading and supervising a team of customs brokers
• Overseeing the processing of import and export documentation
• Ensuring compliance with all applicable customs regulations and laws
• Communicating with clients and customs officials as necessary
• Resolving any issues or delays in the customs process
• Maintaining updated knowledge of changes in customs regulations
• Training and mentoring junior staff in customs procedures and regulations
• Reviewing and approving customs entries prepared by team members
• Managing the submission of necessary documentation such as bills of lading, packing lists and commercial invoices
• Implementing strategies to improve efficiency and accuracy in the customs clearance process

 

Customs Brokerage Supervisor Job Description Template

Job Brief

We are looking for a detail-oriented Customs Brokerage Supervisor to oversee the daily operations of our customs brokerage team.

Responsibilities include ensuring compliance with customs regulations, coordinating with clients and customs officials, and supervising the preparation and submission of necessary documentation.

The ideal candidate has in-depth knowledge of customs procedures and regulations and experience in a supervisory role.

The ability to work in a fast-paced, high-volume environment is crucial.

 

Responsibilities

• Oversee daily operations of the customs brokerage team
• Ensure compliance with all customs regulations and procedures
• Coordinate with clients and customs officials as necessary
• Supervise the preparation and submission of necessary documentation
• Train and mentor junior staff members
• Assist with the resolution of customs-related issues
• Maintain up-to-date knowledge of customs regulations and procedures
• Monitor and manage performance metrics

 

Qualifications

• Proven experience as a Customs Brokerage Supervisor or similar role
• Knowledge of customs procedures and regulations
• Experience in a supervisory role
• Excellent organizational and leadership skills
• Ability to work in a fast-paced, high-volume environment
• Strong communication and customer service skills
• Bachelor’s degree in Logistics, Business Administration, or related field
• Customs Broker License is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Customs Brokerage Supervisor
• Work Environment: Office setting with occasional travel required.
• Reporting Structure: Reports to the Director of Customs Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Customs Brokerage Supervisor Do?

Customs Brokerage Supervisors work within the logistics sector, specifically dealing with the import and export of goods across borders.

They are responsible for ensuring that the company complies with all international customs regulations and laws.

They oversee the process of preparing and submitting necessary paperwork for import or export, including invoices, shipping details, and customs declarations.

Customs Brokerage Supervisors work closely with other logistics professionals, government officials, and clients to facilitate smooth trade operations.

Their job involves the calculation and payment of taxes, duties and tariffs, assessing and mitigating risks, and problem-solving for any issues that arise during the customs clearance process.

They also supervise and train customs brokerage staff, ensuring they are up-to-date with the changing laws and regulations.

A significant part of their role is to consult with clients and provide expert guidance regarding the customs process, necessary documentation, costs, and timelines.

Additionally, they may be involved in negotiating contracts and service level agreements with clients and service providers.

 

Customs Brokerage Supervisor Qualifications and Skills

A Customs Brokerage Supervisor needs to have a variety of technical, organizational and interpersonal skills to ensure smooth operations, including:

• Comprehensive understanding of customs regulations and procedures to ensure the organization is in compliance with all applicable laws and regulations.
• Excellent communication skills to effectively liaise with clients, custom officials, and team members, providing clear instructions and updates as necessary.
• Strong leadership and supervisory skills to manage a team of customs brokers, ensuring that they efficiently process import and export documentation.
• Problem-solving skills to efficiently identify and resolve issues that may arise during the customs clearance process.
• Detail-oriented with the ability to manage multiple tasks simultaneously, ensuring that all necessary paperwork is accurately completed and processed in a timely manner.
• Good negotiation skills to deal with customs authorities on behalf of the clients to resolve any potential issues or disputes regarding taxes, duties or classification of goods.
• Knowledge of supply chain management and logistics to effectively coordinate with various parties involved in the import and export process.

 

Customs Brokerage Supervisor Experience Requirements

Entry-level candidates for a Customs Brokerage Supervisor role may have 1 to 3 years of experience, often gained through an internship or full-time role in a customs brokerage or a related field such as logistics, shipping, or freight forwarding.

In this time, they should have had the opportunity to familiarize themselves with customs regulations, duties, and tariffs, and have experience in handling and processing shipping documents and customs declarations.

Candidates with more than 3 years of experience should have a more in-depth understanding of customs laws and regulations, and should be adept at dealing with customs authorities.

They may also have some experience in overseeing the work of others, and in managing and resolving any issues that may arise in the customs process.

Those with over 5 years of experience are likely to be well-versed in all aspects of customs brokerage, from documentation and clearance to regulatory compliance and auditing.

At this level, they may have significant managerial experience, and should be capable of overseeing and directing a team of customs brokers.

Candidates at all levels are usually expected to hold a Customs Broker License, which requires passing a comprehensive examination.

Additionally, fluency in more than one language can be beneficial given the international nature of the role.

 

Customs Brokerage Supervisor Education and Training Requirements

A Customs Brokerage Supervisor typically requires a bachelor’s degree in international business, business administration, logistics, or a related field.

They need to have comprehensive knowledge of customs regulations and procedures.

This includes import/export laws, tariff systems, and document handling.

This knowledge is typically gained through experience in the field and formal training.

Many roles require the candidate to hold a Customs Broker License, issued by the U.S. Customs and Border Protection.

To obtain this license, candidates must pass a rigorous examination and meet certain prerequisites such as being a U.S. citizen, being 18 years or older, and having good moral character.

In addition to these requirements, a Customs Brokerage Supervisor should ideally have several years of experience in customs brokerage or a related field, with a track record of successfully managing teams and handling complex customs issues.

While not mandatory, pursuing advanced courses or certifications in customs regulations, international trade, logistics, or supply chain management could be beneficial.

These can deepen a supervisor’s understanding of the field and potentially open up opportunities for career progression.

Continual education and staying updated on changes in customs laws and regulations is also crucial in this role.

 

Customs Brokerage Supervisor Salary Expectations

The average salary for a Customs Brokerage Supervisor is $56,765 (USD) per year.

However, this salary can fluctuate based on factors such as experience, the specific location of the job, and the company for which the individual works.

 

Customs Brokerage Supervisor Job Description FAQs

What skills does a Customs Brokerage Supervisor need?

A Customs Brokerage Supervisor needs to have excellent organizational and communication skills to effectively manage a team.

They should also have a strong understanding of customs regulations and procedures, as well as the ability to handle documentation accurately and efficiently.

A strong attention to detail and the ability to work under pressure are also crucial skills in this role.

 

Do Customs Brokerage Supervisors need a degree?

While a degree is not strictly necessary, having a bachelor’s degree in business, logistics or a related field can be beneficial.

However, a significant amount of experience in customs brokerage or freight forwarding is often more important.

Some countries may also require a license or certification to work in customs brokerage.

 

What should you look for in a Customs Brokerage Supervisor resume?

Look for substantial experience in customs brokerage and freight forwarding.

Familiarity with relevant software and systems is also a key factor.

Also, check for previous leadership or supervisory roles, as the person will be expected to manage a team.

Evidence of problem-solving skills and the ability to work under pressure are also important.

 

What qualities make a good Customs Brokerage Supervisor?

A good Customs Brokerage Supervisor should be detail-oriented, as this role involves handling complex documentation.

They should be a strong leader who can effectively manage a team and facilitate communication between different parties.

They should be able to work under pressure and make important decisions quickly.

Good problem-solving skills and a solid understanding of customs regulations and procedures are also vital in this role.

 

Is it difficult to hire Customs Brokerage Supervisors?

Hiring a Customs Brokerage Supervisor can be challenging due to the specific knowledge and skills required for the role.

It may take time to find a candidate with the right balance of experience in customs brokerage, leadership skills, and knowledge of the industry.

Offering a competitive salary and opportunities for professional development can help attract the right candidates.

 

Conclusion

Well, there you have it.

Today, we’ve lifted the veil on what it truly means to be a customs brokerage supervisor.

Surprised?

It’s not just about managing import and export procedures.

It’s about orchestrating international trade, one shipment at a time.

Armed with our ultimate customs brokerage supervisor job description template and real-world examples, you’re ready to take the leap.

But why just stop there?

Delve further with our job description generator. It’s your passport to creating razor-sharp job listings or fine-tuning your resume to absolute perfection.

Remember:

Every shipment is a cog in the wheel of global commerce.

Let’s facilitate that trade. Together.

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