Cybersecurity Support Technician Job Description [Updated for 2025]

In the digital era, the spotlight on cybersecurity support technicians is increasingly intense.

As technology evolves, the demand for skilled professionals who can protect, manage, and sustain our digital infrastructure escalates.

But let’s delve deeper: What’s truly expected from a cybersecurity support technician?

Whether you are:

• A job seeker attempting to understand the core of this role,
• A hiring manager outlining the ideal candidate,
• Or simply fascinated by the intricacies of cybersecurity,

You’re in the right place.

Today, we introduce a customizable cybersecurity support technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Cybersecurity Support Technician Duties and Responsibilities

Cybersecurity Support Technicians are responsible for managing, maintaining, and updating computer systems and networks to ensure they are secure from cyber threats.

They work to ensure the integrity and confidentiality of sensitive information, safeguarding it from unauthorized access and data breaches.

Their primary duties and responsibilities include:

• Monitoring computer systems and networks for security issues and breaches
• Investigating and documenting security breaches and other cyber security incidents
• Installing security measures and operate software to protect systems and information infrastructure
• Testing company software, firmware, and firewalls to ensure they are up-to-date and secure
• Assisting in the development of security standards and best practices for the organization
• Training staff on network and data security procedures and best practices
• Responding to all system and/or network security breaches
• Running diagnostic tests to identify vulnerabilities and patching or updating the system as needed
• Preparing reports that document security audit findings and remediation strategies
• Recommending modifications in legal, technical, and regulatory areas that affect IT security

 

Cybersecurity Support Technician Job Description Template

Job Brief

We are seeking a dedicated Cybersecurity Support Technician to maintain the security of our computer systems.

Your duties will include monitoring our networks for security issues, installing security software, and documenting any security issues or breaches that you find.

Our ideal candidate is well-versed in the latest cybersecurity threats and prevention methods and possesses a strong understanding of computer networks and systems.

Ultimately, you will play a vital role in our organization by preventing cyber attacks and ensuring that our data is safe and secure.

 

Responsibilities

• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
• Monitor computer networks for security issues and investigate security breaches when they occur.
• Document security breaches and assess the damage they cause.
• Work with the security team to perform tests and identify network vulnerabilities.
• Stay up-to-date on the latest intelligence, including hackers’ methodologies, to anticipate security breaches.
• Develop best practices and security standards for the organization.
• Train colleagues on network and information security procedures.
• Report vulnerabilities and potential impacts.

 

Qualifications

• Proven work experience as a Cybersecurity Support Technician or similar role.
• Strong knowledge of cybersecurity risk management and information security practices.
• Experience with computer network penetration testing and techniques.
• Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
• Ability to identify and mitigate network vulnerabilities and explain how to avoid them.
• Understanding of patch management with the ability to deploy patches in a timely manner.
• Professional certification in cybersecurity (such as CompTIA Security+, CISSP) is a plus.
• BSc degree in Computer Science, Information Technology or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Cybersecurity Support Technician
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the Cybersecurity Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Cybersecurity Support Technician Do?

Cybersecurity Support Technicians play a crucial role in the Information Technology (IT) sector, working in a variety of organizations across industries or as members of IT consulting firms.

They can also operate as independent contractors.

Their primary role is to assist in the implementation and maintenance of an organization’s cybersecurity systems.

This includes the installation and configuration of software and hardware that protect sensitive data.

They are responsible for monitoring systems for any irregularities, responding to security breaches and reporting on incidents.

Cybersecurity Support Technicians often collaborate with other IT professionals to assess the organization’s security needs and implement the necessary measures to mitigate risks.

They may conduct security audits, perform vulnerability testing, and recommend improvements to strengthen cybersecurity defenses.

In addition, they provide technical support to users within the organization, guiding them on safe digital practices and troubleshooting any security-related issues.

They may also be responsible for creating cybersecurity policies and conducting staff training sessions on such policies.

Their job also includes staying updated with the latest cybersecurity trends, technologies, and threats.

They play an important role in ensuring that an organization’s digital infrastructure remains secure against cyber attacks and that the organization complies with data protection regulations.

 

Cybersecurity Support Technician Qualifications and Skills

Cybersecurity Support Technicians require a unique blend of technical expertise, analytical thinking, and problem-solving abilities.

Here are some skills and qualifications that are generally required:

• Understanding of network architecture, system maintenance, and the various types of cybersecurity threats.
• Ability to identify, analyze and mitigate potential security risks.
• Proficiency with cybersecurity tools and software to detect and prevent security breaches.
• Excellent problem-solving skills to troubleshoot and resolve security issues promptly and efficiently.
• Strong communication skills to liaise with different departments, explain technical concepts in an understandable manner, and prepare clear reports on security incidents and preventive measures.
• Awareness of the latest cybersecurity trends, threat tactics, and the ability to keep abreast of new technologies in the field.
• Detail-oriented with the ability to analyze complex systems and identify potential vulnerabilities.
• Good teamwork skills to collaborate with other IT professionals in maintaining and improving the security infrastructure.
• Professional certifications like Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) are often required or preferred.

 

Cybersecurity Support Technician Experience Requirements

Entry-level cybersecurity support technicians generally require 1 to 2 years of experience, typically acquired through internships or part-time roles related to IT support or cybersecurity.

This initial experience provides the necessary foundation in key areas such as network security, data protection, and threat analysis.

Candidates can also gain practical experience through college programs, coding boot camps, or cybersecurity certification programs.

Participating in competitions or projects related to cybersecurity can also provide valuable hands-on experience.

For those with more than 3 years of experience, they are expected to have deeper knowledge in areas like cyber threat intelligence, incident response, and security architecture.

They may also have some experience with various cybersecurity tools and software.

Professionals with more than 5 years of experience are likely to have gained leadership experience, managing cybersecurity teams or projects.

They may also have specialized experience in certain areas of cybersecurity, such as intrusion detection, encryption technologies, or ethical hacking.

In addition, they are expected to have a demonstrated ability to stay up-to-date with the latest cybersecurity threats and trends, and to apply this knowledge to secure their organization’s systems and data.

These individuals may be ready for more advanced roles such as Cybersecurity Analyst or Cybersecurity Manager.

 

Cybersecurity Support Technician Education and Training Requirements

Cybersecurity Support Technicians usually hold a bachelor’s degree in computer science, information technology, or a related field.

In addition, they often have a solid background in system security and network infrastructures.

Knowledge in programming languages such as Python, Java, or C++ may also be beneficial.

Many positions require Cybersecurity Support Technicians to hold certifications such as the Certified Information Systems Security Professional (CISSP) or the CompTIA Security+.

These certifications demonstrate a technician’s ability to design, implement, and manage a best-in-class cybersecurity program.

Some roles, particularly those with advanced responsibilities or in specific industries, may require a master’s degree in cybersecurity or a related discipline.

Further, they may need to have a good understanding of current industry-specific security standards and regulations.

Continual learning and staying updated with the latest cybersecurity threats and security systems is crucial in this field, given its rapidly evolving nature.

Experience in the field is often valued alongside formal education, as real-world problem-solving forms a significant part of a Cybersecurity Support Technician’s job.

Hence, internships or prior work experience can be a great asset.

 

Cybersecurity Support Technician Salary Expectations

A Cybersecurity Support Technician can expect to earn an average salary of $55,000 (USD) per year.

However, the salary can vary significantly depending on factors such as years of experience, certifications, the complexity of the role, and the location of the job.

More experienced technicians or those working in areas with a high cost of living may earn substantially more.

 

Cybersecurity Support Technician Job Description FAQs

What skills does a Cybersecurity Support Technician need?

Cybersecurity Support Technicians need to have a strong understanding of computer systems, networks, and software applications.

They should be proficient in identifying vulnerabilities and risks in these areas.

They also need to possess problem-solving skills and be able to develop and implement effective security measures.

Furthermore, they should have good communication skills to explain technical information to non-technical personnel.

 

Do Cybersecurity Support Technicians need a degree?

Typically, Cybersecurity Support Technicians need a bachelor’s degree in computer science, information technology, cybersecurity, or a related field.

Some employers might accept equivalent work experience in place of a degree.

Certain roles may also require industry certifications like CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM).

 

What should you look for in a Cybersecurity Support Technician resume?

In a Cybersecurity Support Technician’s resume, look for a strong educational background in relevant areas and any related certifications.

Experience with various security technologies and tools, understanding of threat detection methods, and familiarity with network protocols and firewalls are also essential.

Any experience in risk assessment, vulnerability testing, and developing security policies can be a bonus.

 

What qualities make a good Cybersecurity Support Technician?

A good Cybersecurity Support Technician is vigilant, detail-oriented, and has a strong analytical mind.

They should be able to stay up-to-date with the latest threats and security trends.

Strong problem-solving skills are vital for this role.

Good communication skills are also important as they often need to work in a team and explain technical issues to non-technical colleagues or clients.

 

Is it challenging to hire Cybersecurity Support Technicians?

As the demand for cybersecurity professionals is high, recruiting skilled Cybersecurity Support Technicians can be a challenging task.

It requires finding candidates with a unique blend of technical skills and knowledge, along with a constant desire to learn about the latest security threats and solutions.

Offering competitive salaries, training opportunities, and a secure career path can help attract potential candidates.

 

Conclusion

And there you have it.

Today, we’ve uncovered the truth about what it really means to be a cybersecurity support technician.

Guess what?

It’s not just about managing firewalls.

It’s about safeguarding digital landscapes, one security protocol at a time.

Armed with our comprehensive cybersecurity support technician job description template and practical examples, you’re poised to take the next step.

But why draw the line there?

Explore further with our job description generator. It’s your key to creating precise job listings or honing your resume to perfection.

Remember:

Every security measure is a crucial piece of the cybersecurity puzzle.

Let’s secure that future. Together.

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