Dealership Service Coordinator Job Description [Updated for 2025]

In the automotive industry, the significance of dealership service coordinators has never been more paramount.

The industry continues to evolve, and with each innovation, the demand for skilled professionals who can efficiently manage, optimize, and ensure seamless dealership operations intensifies.

But let’s dig a little deeper: What’s truly expected from a dealership service coordinator?

Whether you are:

• A job seeker trying to comprehend the specifics of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricate workings of dealership coordination,

You’re in the right place.

Today, we present a customizable dealership service coordinator job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Dealership Service Coordinator Duties and Responsibilities

Dealership Service Coordinators play a vital role in the automotive industry.

Their primary responsibility is to ensure smooth operation of the service department, coordinate customer appointments, and communicate customer needs to the service team.

They also play a significant role in customer satisfaction and retention.

Their daily duties and responsibilities may include:

• Scheduling and confirming service appointments for customers
• Receiving customer calls and inquiries about services and vehicle problems
• Ensuring detailed recording of customer’s issues and concerns
• Coordinating with technicians to ensure timely completion of services
• Informing customers about the status of their vehicles and any additional services needed
• Processing payment for services rendered
• Ensuring customer satisfaction by addressing and resolving any complaints or issues
• Maintaining records of services, repairs, and customer communication
• Assisting in the ordering and inventory management of service department supplies
• Contributing to marketing and promotion efforts for dealership services

 

Dealership Service Coordinator Job Description Template

Job Brief

We are seeking a dedicated Dealership Service Coordinator to streamline our dealership operations.

This role involves scheduling service appointments, advising on repairs and maintenance services, and providing excellent customer service.

The ideal candidate will have a strong understanding of automotive services, excellent organizational skills, and a customer-centric approach.

The goal is to enhance customer satisfaction, maximize customer retention and increase profitability.

 

Responsibilities

• Scheduling service appointments and advising customers on the nature of services performed and associated costs.
• Acting as a liaison between the customers and service technicians
• Assisting customers with queries related to service options, warranties, and service scheduling
• Coordinating with the service department to ensure timely and efficient service delivery
• Resolving any service issues and customer complaints professionally
• Monitoring the service process to ensure customer satisfaction
• Maintaining a high level of product and service knowledge
• Ensuring the service center appearance standards are maintained

 

Qualifications

• Proven work experience as a service coordinator or similar role in an automotive setting
• Strong knowledge of automotive industry and technical aspects of vehicles and kits
• Excellent customer service and communication skills
• Ability to effectively resolve customer complaints and issues
• Proficiency with dealership management software
• High school diploma or equivalent; Bachelor’s degree in business administration or related field preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Dealership Service Coordinator
• Work Environment: This role involves working in a fast-paced automotive dealership environment
• Reporting Structure: Reports to the Service Manager
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $70,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Dealership Service Coordinator Do?

Dealership Service Coordinators are primarily employed by automotive dealerships and play a vital role in maintaining customer satisfaction.

Their main responsibility is to act as a liaison between the customers and the service technicians working on the customers’ vehicles.

They take customer calls, schedule appointments, and advise customers on necessary services and costs associated with their vehicles’ maintenance and repair.

Dealership Service Coordinators also communicate with the service technicians to understand the status of the vehicle and to ensure the services are performed correctly and in a timely manner.

They are responsible for updating customers on their vehicle’s status, explaining the work performed, and addressing any concerns the customer might have.

They are also responsible for handling any administrative tasks related to the service department such as maintaining service records, processing invoices, and ensuring the accuracy of billing.

Furthermore, Dealership Service Coordinators may also deal with any customer complaints, resolving issues in a professional and timely manner to maintain a high level of customer satisfaction.

Their goal is to provide excellent customer service and to promote repeat business and referrals.

 

Dealership Service Coordinator Qualifications and Skills

A competent Dealership Service Coordinator should have skills and qualifications that align with this specific role, including:

• Excellent customer service skills to handle customers’ inquiries, complaints, and provide information regarding dealership services and products.
• Strong organizational and multi-tasking skills to manage and prioritize multiple appointments, tasks, and customer requests effectively.
• Technical knowledge of automotive industry, vehicles and their maintenance needs to coordinate with the service team and provide accurate information to customers.
• Good interpersonal and communication skills to interact with customers, service team members, and dealership management, and to maintain a high level of customer satisfaction.
• Detail-oriented to ensure that all appointments, repairs, and services are accurately recorded and completed on time.
• Problem-solving skills to address and resolve any issues or conflicts that may arise during the service process.
• Proficiency in using dealership management software and other computer applications to schedule appointments, update customer records, and generate service reports.
• Ability to work under pressure in a fast-paced environment, while maintaining a positive and professional attitude.

 

Dealership Service Coordinator Experience Requirements

For an entry-level Dealership Service Coordinator role, employers usually require at least 1 to 2 years of experience in a customer service or administrative role.

This experience could be obtained through internships, part-time roles, or full-time positions in similar industries.

Candidates may also benefit from having on-the-job experience in roles such as Receptionist, Customer Service Representative, or Administrative Assistant, particularly within automotive or dealership settings.

This exposure can provide valuable insights into customer relations, dealership operations, and automotive service coordination.

For more advanced Dealership Service Coordinator roles, employers may require a minimum of 3 to 5 years of experience in a dealership or automotive service environment.

Candidates with this level of experience will likely have developed strong customer service skills, in-depth knowledge of dealership operations, and a robust understanding of automotive service processes.

Those with more than 5 years of experience may have held leadership roles within a dealership or automotive service context and could be considered for supervisory or management positions within the dealership service coordination team.

These candidates would ideally have experience managing teams, coordinating schedules, and overseeing the customer service process within a dealership.

 

Dealership Service Coordinator Education and Training Requirements

The educational requirements for a Dealership Service Coordinator typically include a high school diploma or equivalent.

Many employers, however, prefer candidates with an associate’s degree or bachelor’s degree in business administration, customer service management, or a similar field.

Dealership Service Coordinators should have a solid understanding of automobile systems and parts.

Therefore, vocational training in automotive service technology can also be beneficial.

Moreover, they need to have strong customer service skills, so coursework or training in communication, customer relations, and conflict resolution can be advantageous.

Some employers may require certification from recognized bodies like the National Institute for Automotive Service Excellence (ASE).

This certification ensures that the individual has a thorough understanding of automotive service and repair procedures.

Work experience in an automotive dealership, especially in a customer service role, is often highly desirable.

While not necessary, additional training in dealership management software or customer relationship management software can give candidates an edge.

Ongoing training and professional development are encouraged to stay up-to-date with evolving industry trends and technologies.

 

Dealership Service Coordinator Salary Expectations

A Dealership Service Coordinator can expect to earn an average salary of $41,565 (USD) per year.

The actual salary can vary greatly depending on the size of the dealership, geographical location, and the individual’s level of experience and skills.

 

Dealership Service Coordinator Job Description FAQs

What skills does a Dealership Service Coordinator need?

Dealership Service Coordinators need excellent organizational and customer service skills since they manage appointments and interact with clients regularly.

They should have strong communication skills to liaise between clients and service department personnel.

Basic technical knowledge about vehicles and their maintenance would be beneficial.

 

Do Dealership Service Coordinators need any specific qualifications?

While a degree is not mandatory, a high school diploma or equivalent is typically required.

Some employers prefer candidates with an associate degree or certification in automotive service management or a related field.

Practical experience in a service department or automotive dealership may also be preferred.

 

What should you look for in a Dealership Service Coordinator’s resume?

A Dealership Service Coordinator’s resume should highlight their experience in customer service and any experience in a dealership or automotive setting.

Look for strong organizational skills, proficiency in scheduling software, and the ability to handle multiple tasks simultaneously.

Knowledge about vehicles and their maintenance requirements would be a plus.

 

What qualities make a good Dealership Service Coordinator?

A good Dealership Service Coordinator is highly organized and detail-oriented, ensuring that all appointments and operations in the service department run smoothly.

They have strong interpersonal skills, allowing them to build strong relationships with customers and team members.

They also need to be able to handle stressful situations with grace, as dealing with vehicle repair issues can often be high-pressure.

 

Is it challenging to hire Dealership Service Coordinators?

The challenge in hiring a Dealership Service Coordinator lies in finding someone with the right balance of customer service skills and understanding of automotive services.

As this role is crucial for maintaining client relationships and the smooth operation of the service department, finding a candidate with the right skill set and experience is essential.

To attract the best candidates, offering competitive compensation and opportunities for growth can be beneficial.

 

Conclusion

So there you have it.

Today, we’ve unveiled the true nature of being a Dealership Service Coordinator.

And guess what?

It’s not just about scheduling services.

It’s about orchestrating seamless dealership operations, one appointment at a time.

With our comprehensive Dealership Service Coordinator job description template and real-world examples, you’re fully equipped to take the next step.

But why stop there?

Delve further with our job description generator. It’s your next step to precision-crafted listings or fine-tuning your resume to perfection.

Remember:

Every appointment scheduled is a part of the bigger picture.

Let’s drive that future. Together.

How to Become a Dealership Service Coordinator (Complete Guide)

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