Desk Attendant at Student Facilities Job Description [Updated for 2025]

In the bustling environment of educational institutions, the role of the Desk Attendant at Student Facilities has never been more essential.

As institutions evolve and student needs grow, the demand for proficient individuals who can manage, enhance, and secure our student facilities escalates.

But let’s delve deeper: What’s truly expected from a Desk Attendant at Student Facilities?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the daily tasks of a desk attendant,

You’ve landed on the right page.

Today, we present a flexible Desk Attendant at Student Facilities job description template, crafted for effortless posting on job boards or career sites.

Let’s dive straight into it.

Desk Attendant at Student Facilities Duties and Responsibilities

Desk Attendants at Student Facilities act as the first point of contact for students, staff, and visitors, offering assistance and information, as well as ensuring the smooth operation of the facility.

They also handle administrative tasks and ensure the facility’s security.

Their duties and responsibilities include:

• Greeting and assisting students, staff, and visitors entering the facility
• Answering, screening, and forwarding incoming phone calls and emails
• Providing information about the facility, services, and events
• Maintaining a clean and orderly reception area
• Monitoring visitor access and maintaining security awareness
• Assisting with booking and scheduling of facility resources
• Accepting, sorting, and distributing incoming mail or packages
• Maintaining records of visitors, staff, and students using the facility
• Reporting any security issues or concerns to the appropriate authority

 

Desk Attendant at Student Facilities Job Description Template

Job Brief

We are seeking a reliable and friendly Desk Attendant to oversee daily operations at our student facilities.

This role involves assisting students and faculty with their needs, maintaining records, and ensuring that the facilities remain clean, safe, and accessible.

The ideal candidate is a detail-oriented team player with strong communication skills and the ability to juggle multiple tasks simultaneously.

Experience in a similar role, such as customer service or hospitality, is a plus.

 

Responsibilities

• Greet and assist students, faculty, and visitors upon their arrival
• Answer inquiries in person, over the phone, and via email
• Maintain a clean and organized work area
• Check student IDs and ensure only authorized individuals enter the facilities
• Assist with room reservations and event setup
• Handle emergencies in a timely and effective manner
• Maintain records of visitors, incidents, and daily activities
• Provide information about campus resources and services
• Perform other duties as assigned

 

Qualifications

• High School diploma or equivalent
• Previous experience in a customer service role is preferred
• Excellent verbal and written communication skills
• Ability to remain calm in stressful situations
• Strong problem-solving abilities
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Able to work a flexible schedule including nights and weekends

 

Benefits

• Tuition assistance
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

 

Additional Information

• Job Title: Desk Attendant
• Work Environment: This position is based in our student facilities, which can be busy and fast-paced. You may be required to sit or stand for extended periods of time.
• Reporting Structure: Reports to the Student Facilities Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our college. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Desk Attendant at Student Facilities Do?

A Desk Attendant at Student Facilities primarily assists students, faculty, and visitors at an educational institution.

They work at the front desk of campus facilities such as dormitories, libraries, and recreation centers.

Their primary responsibilities include greeting and directing guests, answering queries, and providing information about the institution and its services.

They often manage check-ins and check-outs for students and visitors using the facilities, keeping track of usage, and ensuring the facilities’ rules and regulations are adhered to.

Desk Attendants at Student Facilities may also be responsible for handling mail and parcel distribution, as well as maintaining a clean and organized front desk area.

In case of emergencies, they act as a first point of contact, providing necessary guidance and calling for help if required.

Their role also involves some administrative tasks, such as record-keeping, managing reservations, and sometimes overseeing the usage and maintenance of equipment within the facility.

Their overall role is to ensure a safe, efficient, and welcoming environment for all those using the student facilities.

 

Desk Attendant at Student Facilities Qualifications and Skills

A proficient Desk Attendant at Student Facilities should have the skills and qualifications that align with the job description, such as:

• Excellent customer service skills to interact with students, staff, and visitors in a courteous and professional manner.
• Strong communication skills to provide clear and accurate information about the facilities, services, or events.
• Ability to handle multiple tasks and prioritize them effectively, demonstrating good organizational skills.
• Problem-solving skills to address and resolve any issues or complaints in a timely manner.
• Basic technical skills to manage facility management software, maintain records, process transactions, and assist in troubleshooting basic IT issues.
• Attention to detail to ensure compliance with facility policies and procedures, and to maintain a safe and clean environment.
• Interpersonal skills to build relationships with students and staff, promoting a friendly and inclusive atmosphere.
• Willingness to work flexible hours, including nights and weekends, as student facilities often operate outside standard business hours.

 

Desk Attendant at Student Facilities Experience Requirements

Entry-level candidates for a Desk Attendant at Student Facilities role may have some experience in customer service, preferably in an educational or recreational setting.

This can often be gained through part-time roles or internships in related fields such as reception, information desk assistance, or event coordination.

Candidates with around 1 to 2 years of experience in a relevant field may have developed a solid understanding of the role’s responsibilities such as handling queries, providing information about the facility, maintaining cleanliness, and managing the facility’s resources.

Those with more than 3 years of experience may have assumed additional responsibilities such as training new desk attendants, creating work schedules, or handling more complex customer service issues.

They may also be familiar with using specific software programs for managing bookings, maintaining records, and generating reports.

Candidates with more than 5 years of experience may have held leadership roles, supervising a team of desk attendants, and handling administrative tasks related to the running of the facility.

These candidates may be ready for a managerial position or a role that involves the overall administration of student facilities.

In all cases, previous experience in a student facilities setting and a strong understanding of the needs and expectations of students are highly beneficial.

 

Desk Attendant at Student Facilities Education and Training Requirements

Desk Attendants at Student Facilities generally require a high school diploma or its equivalent.

While higher education is not a strict requirement, a background in hospitality, communications, or a related field can prove advantageous.

They must possess strong interpersonal skills as the role involves dealing with people on a regular basis, and they often receive on-the-job training to familiarize them with the specific policies and procedures of the facility.

Knowledge of basic computer applications is also essential, as desk attendants often need to check residents or guests in and out, create reports, or handle reservations and cancellations.

Some institutions may also require desk attendants to have a basic first aid or CPR certification, due to their front-line role in responding to emergencies or accidents within the facility.

Work experience, especially in customer service roles, can also prove beneficial for those seeking a role as a Desk Attendant at Student Facilities.

In addition, continuous professional development through short courses or workshops in customer service or related areas can enhance job prospects and performance.

 

Desk Attendant at Student Facilities Salary Expectations

The average wage for a Desk Attendant at Student Facilities is approximately $12.15 (USD) per hour.

However, the actual salary may vary depending on factors such as experience, location, and the specific educational institution.

 

Desk Attendant at Student Facilities Job Description FAQs

What skills does a Desk Attendant at Student Facilities need?

A Desk Attendant at Student Facilities should possess strong organizational and communication skills to manage inquiries and tasks effectively.

They should be adept at multitasking and able to handle a busy environment.

Additionally, proficiency in basic computer applications, such as word processors and spreadsheets, is required.

 

Do Desk Attendants at Student Facilities need a degree?

While a degree is not strictly necessary, having one in a relevant field such as Education or Hospitality could be beneficial.

A high school diploma or equivalent is usually required.

In some cases, experience in customer service or administration may substitute for educational requirements.

 

What should you look for in a Desk Attendant at Student Facilities resume?

Look for previous experience in a customer service or administrative role, especially in a student or educational facility.

Additionally, skills in problem-solving, time management, and conflict resolution are valuable.

Familiarity with the operation of standard office equipment and software is also beneficial.

 

What qualities make a good Desk Attendant at Student Facilities?

A good Desk Attendant at Student Facilities is patient, approachable, and friendly.

They must be able to handle multiple tasks at once, and prioritize them according to urgency.

They should be skilled in problem-solving, and able to handle conflict or complaints professionally.

Good communication skills are also important, as they often act as the first point of contact for students and staff.

 

Is it difficult to hire a Desk Attendant at Student Facilities?

The difficulty in hiring a Desk Attendant at Student Facilities can vary depending on the specific requirements of the role and the pool of applicants.

Generally, it can be a challenging task due to the need for a candidate who can manage a range of tasks efficiently, and has strong interpersonal skills.

Offering competitive salaries and a supportive work environment can help attract quality candidates.

 

Conclusion

There you have it.

We’ve just given you an exclusive look into the life of a Desk Attendant at Student Facilities.

And guess what?

It’s not just about checking people in and out.

It’s about shaping the overall student experience, one interaction at a time.

With our reliable Desk Attendant at Student Facilities job description template and real-world examples, you’re ready to make your move.

But why stop there?

Dig deeper with our job description generator. It’s your next step to precision-crafted job listings or fine-tuning your resume to perfection.

Remember:

Each interaction is part of the bigger student experience.

Let’s shape that experience. Together.

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