Dispute Resolution Coordinator Job Description [Updated for 2024]

dispute resolution coordinator job description

In an era of increasing disagreements and conflicts, the need for Dispute Resolution Coordinators is more pressing than ever.

As negotiations become more complex, the demand for skilled professionals who can facilitate resolution, manage conflicts and uphold the integrity of the dispute resolution process intensifies.

But let’s delve deeper: What’s truly expected from a Dispute Resolution Coordinator?

Whether you are:

  • A job seeker aiming to understand the core responsibilities of this role,
  • A hiring manager drafting the perfect candidate profile,
  • Or simply intrigued by the intricacies of dispute resolution,

You’re in the right place.

Today, we present a customizable Dispute Resolution Coordinator job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

Dispute Resolution Coordinator Duties and Responsibilities

Dispute Resolution Coordinators oversee and manage conflicts that arise within an organization or between organizations and their customers.

They use their negotiation skills and knowledge of conflict resolution strategies to mediate disagreements and reach mutually beneficial resolutions.

Here are some typical duties and responsibilities of a Dispute Resolution Coordinator:

  • Assess and analyze the nature and extent of disputes
  • Coordinate and facilitate meetings between disputing parties to discuss and resolve issues
  • Implement dispute resolution procedures and policies
  • Provide advice and guidance on dispute resolution strategies
  • Prepare and maintain detailed reports on dispute cases, outcomes, and follow-ups
  • Communicate with internal and external stakeholders regarding dispute status and resolution progress
  • Train staff on dispute resolution procedures and techniques
  • Monitor ongoing disputes to ensure timely and effective resolution
  • Maintain up-to-date knowledge of relevant laws and regulations related to dispute resolution
  • Ensure compliance with legal and organizational standards in all dispute resolution processes


Dispute Resolution Coordinator Job Description Template

Job Brief

We are looking for an experienced and detail-oriented Dispute Resolution Coordinator to join our team.

In this role, you will be responsible for managing and resolving disputes in a fair and effective manner.

Dispute Resolution Coordinator responsibilities include analyzing dispute cases, liaising with involved parties, proposing solutions, and implementing agreed upon resolutions.

Our ideal candidate is well-versed in negotiation, possesses strong communication skills, and has a background in law or conflict resolution.

Ultimately, the role of a Dispute Resolution Coordinator is to ensure that all parties feel heard and that disputes are resolved to the satisfaction of all involved, in a manner that aligns with company policy and legal requirements.



  • Analyzing dispute cases and establishing contact with involved parties
  • Conducting investigations to gather all necessary information
  • Facilitating communication between disputing parties to reach a resolution
  • Proposing and implementing fair and effective solutions
  • Documenting dispute information and resolution outcomes
  • Maintaining confidentiality and adhering to company policies and legal guidelines
  • Developing dispute resolution strategies and processes
  • Providing regular updates and reports to management
  • Collaborating with legal teams as necessary
  • Continually improving knowledge of negotiation tactics and dispute resolution procedures



  • Proven experience as a Dispute Resolution Coordinator, Mediator, or similar role
  • Strong knowledge of dispute resolution processes and techniques
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to maintain professionalism and objectivity in difficult situations
  • Experience with legal research or background in law is a plus
  • Strong organizational skills and detail-oriented
  • Ability to handle sensitive information confidentially
  • Bachelor’s degree in Law, Conflict Resolution, Business Administration, or related field



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Dispute Resolution Coordinator
  • Work Environment: Office setting with occasional travel required for mediation meetings.
  • Reporting Structure: Reports to the Dispute Resolution Manager or Legal Counsel.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $50,000 minimum to $80,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does a Dispute Resolution Coordinator Do?

A Dispute Resolution Coordinator typically works in businesses across various industries, particularly in areas with a high rate of customer interactions and transactions.

They are responsible for managing conflicts and resolving disputes between parties within an organization or with external clients.

This role requires them to act as a mediator, communicating with all parties involved to understand their perspectives and facilitate a resolution.

Their primary task is to investigate and understand the root causes of disputes.

They review relevant documents, gather information from involved parties, and often work closely with legal and compliance departments.

A Dispute Resolution Coordinator also handles escalated issues, evaluates the merits of each case, and proposes solutions or compromises that are fair and acceptable to all parties.

In addition, they are responsible for developing and implementing dispute resolution policies and procedures.

They also train other employees in these procedures to ensure consistency in handling disputes.

Continuously improving the dispute resolution process is a crucial part of their job.

They track and analyze data related to disputes to identify trends and areas for improvement.

Their goal is to minimize disputes, promote harmony and cooperation, and maintain positive relationships both internally and externally.

They play a significant role in enhancing the reputation of their organization and customer satisfaction.


Dispute Resolution Coordinator Qualifications and Skills

A proficient Dispute Resolution Coordinator should possess the skills and qualifications that align with your job description, such as:

  • Strong communication skills to facilitate dialogue between disputing parties and to convey clear, concise information.
  • Conflict resolution skills to mediate disputes and find a resolution that satisfies all parties involved.
  • Interpersonal skills to build trust and rapport with the disputing parties, fostering a cooperative environment.
  • Problem-solving abilities to analyze the dispute and propose effective solutions that are fair and equitable.
  • Knowledge of legal guidelines and industry regulations pertaining to the dispute, to ensure all solutions are legally sound and just.
  • Negotiation skills to help disputing parties reach an agreement that meets their individual needs and is acceptable to all.
  • Patience and perseverance to deal with complex, often emotionally charged situations, and to persevere until a resolution is found.
  • Organization skills to manage multiple disputes simultaneously, maintaining thorough records of proceedings and decisions.


Dispute Resolution Coordinator Experience Requirements

Dispute Resolution Coordinators often hold a degree in law, business, or a related field, which provides them with a strong foundational understanding of conflict resolution and negotiation principles.

Prior to obtaining a role as a Dispute Resolution Coordinator, many professionals acquire 1 to 2 years of experience in paralegal, customer service, or negotiation roles.

Internships or part-time roles in legal or mediation environments can provide valuable experience in the art of negotiation, dispute resolution, and understanding of legal protocols.

Professionals may also gain substantial experience through roles such as Legal Assistant, Claims Adjuster, or Mediator.

Candidates with 3 to 5 years of experience in these roles often develop their skills in communication, problem-solving, and legal compliance and are likely to have handled complex dispute cases.

Those with over 5 years of experience usually have a deep understanding of dispute resolution strategies, and may have leadership experience, qualifying them for senior or managerial roles in dispute resolution.

They may also have specialized experience in specific industries or types of disputes, such as labor disputes or consumer disputes.


Dispute Resolution Coordinator Education and Training Requirements

Dispute Resolution Coordinators typically hold a bachelor’s degree in law, business administration, human resources, or related fields.

They must have a strong understanding of legal terminology and laws related to dispute resolution.

Additionally, strong communication, negotiation, and problem-solving skills are essential for this role.

Some positions, particularly those dealing with more complex disputes or in larger organizations, may require a master’s degree in dispute resolution or legal studies.

Knowledge of conflict management strategies and an understanding of the principles of negotiation are beneficial for this role.

Many Dispute Resolution Coordinators also have training in mediation or arbitration.

Certification as a mediator or arbitrator from a recognized institution or organization can give candidates a competitive edge.

In addition, some positions may require the candidate to be licensed as a lawyer or have specific industry-related certifications.

Continuous learning is crucial in this role as dispute resolution coordinators are expected to stay updated with changes in laws and regulations pertaining to dispute resolution.

They often attend workshops, seminars, and training programs to enhance their skills and knowledge.


Dispute Resolution Coordinator Salary Expectations

A Dispute Resolution Coordinator earns an average salary of $50,562 (USD) per year.

The actual earnings may fluctuate depending on factors such as experience, qualifications, the complexity of the role, and the region in which they are based.


Dispute Resolution Coordinator Job Description FAQs

What skills does a Dispute Resolution Coordinator need?

Dispute Resolution Coordinators need to have strong communication and negotiation skills.

They must be able to understand complex situations and provide clear explanations to all parties involved.

They also need to have exceptional problem-solving abilities and a strong understanding of the legal and regulatory framework related to their industry.


Do Dispute Resolution Coordinators need a degree?

While some employers may accept substantial work experience in place of formal education, most require Dispute Resolution Coordinators to have at least a bachelor’s degree in business, law, or a related field.

Some organizations prefer candidates with a master’s degree or specialized certifications in dispute resolution or mediation.


What should you look for in a Dispute Resolution Coordinator resume?

A strong Dispute Resolution Coordinator resume should demonstrate a solid background in negotiation, mediation, or arbitration.

Look for evidence of experience managing disputes and resolving conflicts, familiarity with relevant laws and regulations, and excellent interpersonal and communication skills.

Certifications in dispute resolution, mediation, or similar fields are also a plus.


What qualities make a good Dispute Resolution Coordinator?

A good Dispute Resolution Coordinator should be an excellent communicator, capable of facilitating dialogues between conflicting parties.

They must also be patient, empathetic, and impartial, capable of understanding all sides of a dispute.

They should be highly analytical, with the ability to understand the root causes of disputes and propose fair, reasonable solutions.


Is it challenging to hire a Dispute Resolution Coordinator?

Hiring a Dispute Resolution Coordinator can be challenging due to the specific skill set required for the role.

Not only must candidates have relevant educational qualifications and experience, but they must also demonstrate strong interpersonal skills, patience, and the ability to remain neutral and unbiased in tense situations.



And there you have it.

Today, we’ve unveiled the true essence of being a Dispute Resolution Coordinator.


It’s not just about managing conflicts.

It’s about weaving threads of harmony, one resolution at a time.

With our detailed Dispute Resolution Coordinator job description template and practical examples, you’re fully equipped to make your next move.

But don’t rest on your laurels just yet.

Take a deeper plunge with our job description generator. It’s your next step to creating perfect job listings or polishing your resume to the nines.


Every resolution is a step towards a more peaceful workspace.

Let’s create that harmony. Together.

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