E-commerce Operations Manager Job Description [Updated for 2025]

In the era of online retail, the role of the E-commerce Operations Manager has become paramount.

As digital commerce continues to evolve, the demand for skilled professionals who can manage, optimize, and secure our online marketplaces grows stronger.

But what does it really entail to be an E-commerce Operations Manager?

Whether you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the nuances of E-commerce operations,

You’re in the right place.

Today, we present a customizable E-commerce Operations Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve into it.

E-commerce Operations Manager Duties and Responsibilities

An E-commerce Operations Manager oversees the business and sales operations of an e-commerce platform.

This role includes duties like managing inventory, ensuring user satisfaction, and creating business strategies.

The duties and responsibilities of an E-commerce Operations Manager include:

• Designing and implementing e-commerce strategies to ensure online revenue targets are met
• Managing and supervising the day-to-day operations of the e-commerce platform
• Optimizing the user experience on the platform to ensure customer satisfaction and loyalty
• Monitoring and managing inventory, ensuring the availability of products and timely delivery
• Working with the marketing team to drive traffic to the e-commerce platform and convert traffic into sales
• Developing and managing budgets for e-commerce operations
• Implementing changes and updates to the e-commerce platform based on user feedback and data analysis
• Ensuring the e-commerce platform is secure, user-friendly, and up-to-date
• Staying current with the latest e-commerce trends and potential impacts on company strategy
• Coordinating with customer service to address customer concerns and feedback

 

E-commerce Operations Manager Job Description Template

Job Brief

We are seeking a highly-skilled and experienced E-commerce Operations Manager to join our team.

In this role, you will oversee and manage all aspects of our online e-commerce operations, including inventory management, order fulfilment, and customer service.

The successful candidate should have a deep understanding of e-commerce operations, digital marketing, and sales strategies.

Ultimately, the E-commerce Operations Manager should be able to ensure smooth and profitable e-commerce operations.

 

Responsibilities

• Develop and implement e-commerce strategy to improve website performance
• Work with the web development team to ensure the website aligns with brand strategy and meets the company’s standards
• Create and maintain an online business plan
• Monitor and analyze performance metrics and suggest improvements
• Prepare detailed sales forecasts
• Manage all online activity in relation to traffic acquisition, sales, conversion and reporting
• Develop and implement ecommerce policies and procedures
• Manage conflict and resolve problems
• Identify new areas of e-commerce opportunity

 

Qualifications

• Proven work experience as an E-commerce manager
• Experience with e-commerce marketing and SEO
• Proficiency in project management and team management
• Strong knowledge of web analytics and Google Adwords
• Experience with CRM software and digital marketing tools and techniques
• Strong team management and communication skills
• BSc degree in IT, Marketing, Business, or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: E-commerce Operations Manager
• Work Environment: This role is office-based with options for remote work. Occasional travel may be required for industry events and meetings.
• Reporting Structure: Reports to the Director of E-commerce.
• Salary: Salary is commensurate with experience and qualifications, and in line with market rates.
• Pay Range: $85,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an E-commerce Operations Manager Do?

An E-commerce Operations Manager typically works for retail companies that sell their products or services online.

They can also work as consultants for firms looking to improve their e-commerce operations.

Their role involves overseeing the daily operations of the e-commerce business which includes managing product listings, handling inventory, and ensuring seamless order fulfillment.

They work closely with several departments like marketing, customer service, and supply chain to optimize the online sales strategy and enhance customer experience.

They are responsible for analyzing sales data and website metrics to identify opportunities for improvement and growth.

This includes observing trends, monitoring competition, and implementing changes to the e-commerce platform to increase conversions and boost sales.

E-commerce Operations Managers may also be involved in the selection and management of third-party vendors for tasks such as website hosting, payment gateways, and shipping logistics.

In addition, they need to ensure that the e-commerce site is always functioning smoothly and troubleshoot any technical issues that arise.

They also ensure that the company adheres to online selling regulations and maintains high standards of customer service.

Their ultimate goal is to ensure that the online shopping experience is easy, efficient, and enjoyable for the customers, leading to increased sales and customer loyalty.

 

E-commerce Operations Manager Qualifications and Skills

An E-commerce Operations Manager should possess a range of technical and soft skills to effectively handle the responsibilities of the role, which include:

• Strong understanding of E-commerce platforms and technologies in order to oversee and manage online sales operations.
• Excellent organizational and project management skills to coordinate multiple tasks simultaneously, ensuring all tasks are completed within the set timeframe.
• Exceptional analytical skills for forecasting sales trends, interpreting data, and implementing necessary changes to increase efficiency and revenue.
• Superior communication skills to effectively interact with team members, customers, and external partners, as well as to resolve any issues promptly and professionally.
• Customer service skills to understand customer needs and preferences and to ensure customer satisfaction.
• Problem-solving abilities to identify and resolve issues related to E-commerce operations promptly and efficiently.
• Knowledge of digital marketing strategies to promote products, increase brand visibility, and boost sales.
• Leadership skills to manage and guide the E-commerce team and foster a productive work environment.
• Understanding of inventory management, order fulfillment, and logistics to ensure smooth operations.

 

E-commerce Operations Manager Experience Requirements

Candidates for the role of E-commerce Operations Manager typically need at least 3 to 5 years of experience in e-commerce or a related field.

This experience often comes from roles like E-commerce Specialist, E-commerce Coordinator, or Digital Marketing Specialist.

Entry-level candidates may start their career journey by getting involved in e-commerce operations, digital marketing, or sales roles.

Their focus would typically be on understanding consumer behavior, managing e-commerce platforms, and learning about digital marketing strategies.

Candidates with more than 3 years of experience would have honed their skills in various aspects of e-commerce such as product listing, order fulfillment, inventory management, customer service, and the management of e-commerce platforms and tools.

They might have also had some experience in developing and implementing e-commerce strategies to drive sales and improve customer experience.

Those with more than 5 years of experience are likely to have leadership experience, having managed a team or led major e-commerce projects.

They would be well-versed in planning, coordinating, and managing all e-commerce operations to achieve business goals.

They might have also gathered substantial knowledge in data analytics, user experience optimization, and online sales strategies.

Furthermore, those aspiring to become E-commerce Operations Managers should ideally have a degree in Business, Marketing, or a related field, with some employers preferring candidates with an MBA or a similar advanced degree.

Relevant professional certifications in e-commerce, digital marketing, or project management can also add value to their profile.

 

E-commerce Operations Manager Education and Training Requirements

An E-commerce Operations Manager typically requires a bachelor’s degree in business, marketing, supply chain management, or a related field.

Strong knowledge and experience in online retail, digital marketing, and e-commerce platforms are critical.

Familiarity with Customer Relationship Management (CRM) tools, content management systems, and analytics tools are also beneficial.

Some positions might demand a master’s degree or an MBA with a focus on e-commerce, digital marketing, or business administration.

Additional certifications in project management (such as PMP), digital marketing (such as Google’s digital marketing certification), or data analysis (such as Tableau or Excel certification) can enhance one’s skills and credibility.

Having a master’s degree or certifications often indicates a candidate’s dedication to continuous learning, leadership potential, and commitment to stay updated with the dynamic e-commerce landscape.

In addition to formal education, practical experience in managing online sales channels and developing e-commerce strategies is essential.

Proficiency in areas such as product listing, SEO optimization, customer service, order fulfillment, and inventory management is also crucial.

 

E-commerce Operations Manager Salary Expectations

An E-commerce Operations Manager can expect to earn an average salary of $79,207 (USD) per year.

However, this figure may vary depending on factors such as the individual’s level of experience, the size of the company, and the geographical location.

 

E-commerce Operations Manager Job Description FAQs

What skills does an E-commerce Operations Manager need?

E-commerce Operations Managers should have strong organizational and leadership skills, as they will be responsible for coordinating various teams and departments.

They should also have excellent knowledge of e-commerce technology and platforms, as well as experience in implementing digital marketing strategies.

A strong understanding of data analytics and customer relationship management is essential, as they will need to analyze market trends and customer behavior to drive sales.

 

Do E-commerce Operations Managers need a degree?

While not always required, most E-commerce Operations Managers have at least a bachelor’s degree in business, marketing, or a related field.

Some companies may prefer candidates with a master’s degree.

Practical experience in e-commerce, digital marketing, or retail is often more important than formal education.

 

What should you look for in an E-commerce Operations Manager’s resume?

A strong candidate should have experience in managing an e-commerce business, with a proven track record of increasing online sales.

Look for experience with digital marketing, SEO, and social media campaigns.

Experience with e-commerce platforms, analytics tools, and customer relationship management software is also desirable.

Leadership experience and excellent communication skills are key qualities to look for.

 

What qualities make a good E-commerce Operations Manager?

A good E-commerce Operations Manager is analytical and customer-focused.

They should be able to monitor and interpret e-commerce metrics to understand customer behavior and market trends.

They should also have excellent problem-solving skills to address any operational issues that may arise.

Additionally, a good E-commerce Operations Manager is a strong leader who can motivate their team and manage various tasks simultaneously.

 

What are the daily duties of an E-commerce Operations Manager?

An E-commerce Operations Manager oversees daily operations of the online business.

This includes managing inventory, coordinating with the marketing team to launch promotions, monitoring sales, and analyzing customer behavior.

They also work closely with the IT department to ensure the e-commerce platform is running smoothly.

Other duties can include creating sales reports, developing strategies to increase online sales, and implementing customer service policies.

 

Conclusion

And there you have it.

Today, we’ve pulled back the covers on the true essence of being an e-commerce operations manager.

Guess what?

It’s not just about managing online transactions.

It’s about orchestrating the digital marketplace and shaping the future of online retail, one transaction at a time.

With our ready-to-use e-commerce operations manager job description template and real-world examples, you’re all geared up to take the leap.

But why halt your journey here?

Delve deeper with our job description generator. It’s your pathway to finely-detailed listings or honing your resume to shine amongst the rest.

Just remember:

Every transaction is a part of the bigger e-commerce landscape.

Let’s shape that future. Together.

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