E-commerce Project Manager Job Description [Updated for 2025]

In the era of online shopping, the role of E-commerce Project Managers is more crucial than ever.

As global e-commerce continues to surge, the demand for skilled professionals who can steer, optimize, and safeguard our online marketplaces is growing at an unprecedented rate.

But let’s delve deeper: What is truly expected from an E-commerce Project Manager?

Whether you are:

• An aspiring professional trying to understand the nuances of this role,
• A hiring manager curating the perfect candidate profile,
• Or simply curious about the dynamics of e-commerce project management,

You’ve landed on the right page.

Today, we introduce a fully customizable E-commerce Project Manager job description template, designed for seamless integration on job boards or career sites.

Let’s dive straight into it.

E-commerce Project Manager Duties and Responsibilities

E-commerce Project Managers are responsible for overseeing and coordinating various aspects of e-commerce projects.

They are involved in all stages of the project, from planning to execution and monitoring.

Their main objective is to ensure that e-commerce projects are delivered on time, within budget, and meet customer satisfaction.

They have the following duties and responsibilities:

• Develop and manage comprehensive e-commerce project plans and timelines
• Coordinate cross-functional teams to ensure project tasks are completed on time and within budget
• Analyze project requirements and determine resources needed
• Monitor project progress, identify potential risks and implement contingency plans
• Liaise with stakeholders, including clients and project team members
• Ensure the website’s functionality and performance meet client and consumer needs
• Oversee the implementation of e-commerce strategies and campaigns
• Track and analyze website metrics and KPIs, and create reports on project performance
• Ensure the user experience of the website is optimal, with a focus on usability and conversion rates
• Stay updated with latest e-commerce trends and emerging technologies

 

E-commerce Project Manager Job Description Template

Job Brief

We are looking for a seasoned E-commerce Project Manager to join our team.

The ideal candidate will be responsible for planning, implementing and managing our e-commerce projects.

As an E-commerce Project Manager, you will collaborate with a team of designers and developers to ensure all elements of our e-commerce system are consistent.

This requires in-depth knowledge of project management principles and e-commerce technologies.

Ultimately, you should be able to manage and deliver our projects’ digital lifecycle within quality, time and budget requirements.

 

Responsibilities

• Manage and deliver e-commerce projects within the set deadlines and budget
• Establish project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters
• Coordinate with cross-disciplinary team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Identify potential risks or issues and develop mitigation plans or problem solutions
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
• Ensure the performance, quality, and responsiveness of e-commerce applications
• Handle client communication and ensure customer satisfaction

 

Qualifications

• Proven work experience as a project manager in the e-commerce sector
• Solid understanding of e-commerce technologies and platforms
• Experience with project management tools like Asana, Jira, Trello etc.
• Strong problem-solving skills with an ability to juggle multiple projects at once
• Excellent communication and team management skills
• BSc degree in Computer Science, Information Technology or relevant field
• PMP / PRINCE2 certification is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: E-commerce Project Manager
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the Director of E-commerce.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $150,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an E-commerce Project Manager Do?

E-commerce Project Managers typically work for companies that sell products or services online.

Their role is crucial in ensuring the success of online sales and customer satisfaction.

They work closely with other departments such as IT, marketing, sales, and customer service to manage and oversee the implementation of e-commerce projects.

This may include website design, mobile app development, online marketing campaigns, and the integration of online payment gateways.

Their job is to establish project requirements, set goals, and manage the project timeline.

They are responsible for ensuring that the project is completed on time and within budget, while meeting the client’s or company’s objectives.

E-commerce Project Managers are also responsible for troubleshooting any issues that may arise during the project’s implementation.

They need to find solutions and make adjustments to the project plan as necessary.

Furthermore, they may also analyze sales data, customer feedback, and website traffic to improve the e-commerce platform and increase sales.

They play a key role in improving the online shopping experience for customers.

At times, they may also negotiate with vendors or third-party service providers to ensure the best price and quality of service for the company’s e-commerce needs.

They are the main contact point for all e-commerce related inquiries within the company, and they provide regular updates to senior management on the progress of the projects they manage.

 

E-commerce Project Manager Qualifications and Skills

An e-commerce project manager should have the skills and qualifications that align with your job description, such as:

• Strong understanding of e-commerce platforms, digital marketing, and web technologies to lead and manage online retail projects effectively.
• Excellent project management skills to plan and manage the scope, budget, and timeline of e-commerce projects.
• Superb communication skills to effectively coordinate with stakeholders, team members, and third-party vendors, and to clearly articulate project objectives and progress.
• Sound knowledge of SEO, SEM, and social media strategies to increase online visibility, user engagement, and conversion rates.
• Proficiency in data analysis and interpretation to measure the success of e-commerce initiatives and make data-driven decisions.
• Strong problem-solving skills to identify, address, and prevent potential issues that could impact the delivery of the project.
• Leadership skills to manage, motivate and develop a high performing e-commerce project team.
• Experience with risk management and change management in an e-commerce context.

 

E-commerce Project Manager Experience Requirements

Entry-level E-commerce Project Managers usually have a minimum of 2 to 3 years of experience, often gained through internships or part-time roles in the e-commerce or digital marketing field.

This initial experience typically involves tasks such as content management, SEO optimization, customer service handling, and data analysis.

Candidates with about 3 to 5 years of experience often have more comprehensive skills and knowledge, having worked on e-commerce platforms like Shopify, Magento or WooCommerce.

In addition, they may have experience in managing small to medium scale e-commerce projects, ensuring the timely delivery of project tasks, and coordinating with different teams such as sales, marketing, and IT.

Those with more than 5 years of experience are typically highly experienced professionals who have a strong understanding of e-commerce strategies and have managed large-scale e-commerce projects.

They are often proficient in project management methodologies such as Agile or Scrum and may have leadership experience, making them suitable for senior project management roles or team lead positions.

Furthermore, some roles may require specific certifications like Project Management Professional (PMP) or Certified Scrum Master (CSM), which validate the candidate’s expertise in project management.

 

E-commerce Project Manager Education and Training Requirements

E-commerce Project Managers typically hold a bachelor’s degree in business, marketing, information systems, or a related field.

Due to the nature of their work, strong knowledge of e-commerce platforms, digital marketing, and analytics is crucial.

Many roles also require experience with project management methodologies, such as Agile or Scrum, therefore a certification in these, like a Certified Scrum Master (CSM) or Project Management Professional (PMP), is highly beneficial.

As the industry evolves rapidly, staying updated with the latest e-commerce trends, technology, and practices is vital.

Therefore, many E-commerce Project Managers also pursue continuous learning through advanced courses or certifications in digital marketing, data analysis, and e-commerce strategies.

Some roles, especially those with complex responsibilities or in larger organizations, may require E-commerce Project Managers to hold a master’s degree in business administration (MBA) or marketing.

The role requires a blend of technical understanding and business acumen, so any additional training in areas such as SEO, user experience (UX), or customer relationship management (CRM) systems could be advantageous.

 

E-commerce Project Manager Salary Expectations

An E-commerce Project Manager can expect to earn an average salary of $86,523 (USD) per year.

This amount can differ based on factors such as years of experience in the field, the complexity of the projects managed, and the location of the job.

 

E-commerce Project Manager Job Description FAQs

What skills does an E-commerce Project Manager need?

An E-commerce Project Manager should have strong communication and leadership skills as they are expected to lead a team and coordinate with various stakeholders.

They should possess a keen understanding of e-commerce trends and technologies and be able to use project management tools effectively.

Analytical skills, strategic planning abilities, and a customer-focused approach are also essential.

 

Do E-commerce Project Managers need a specific degree?

Most employers prefer an E-commerce Project Manager to have a bachelor’s degree in Business, Marketing, Information Systems, or a related field.

Some prefer candidates with a master’s degree in Business Administration.

However, significant experience in e-commerce or project management can also be considered in lieu of specific educational qualifications.

 

What should you look for in an E-commerce Project Manager’s resume?

Look for evidence of experience in managing e-commerce projects, including the implementation of e-commerce platforms, website development, and integration of various online marketing strategies.

Certifications in project management, such as PMP (Project Management Professional) or PRINCE2, can be an added advantage.

It’s also beneficial if they have worked in your industry before.

 

What qualities make a good E-commerce Project Manager?

A good E-commerce Project Manager is proactive, detail-oriented, and able to handle multiple tasks at once.

They should have excellent problem-solving skills, the ability to make informed decisions under pressure, and a customer-oriented mindset.

Furthermore, they must be able to adapt to changes in e-commerce trends and technologies and lead their team through these changes effectively.

 

Is it difficult to hire an E-commerce Project Manager?

Hiring an E-commerce Project Manager can be challenging due to the specific and diverse skill set required for the role.

They need to understand both the technical and business aspects of e-commerce.

They also need to have strong leadership and project management skills.

Therefore, finding a candidate with this combination of skills can be difficult.

However, with a clear job description and a strategic hiring process, it is possible to find the right fit.

 

Conclusion

And there you have it.

Today, we’ve given you an in-depth look at what it truly means to be an E-commerce Project Manager.

Surprise, surprise?

It’s not just about driving online sales.

It’s about crafting the digital commerce landscape, one project at a time.

With our comprehensive E-commerce Project Manager job description template and real-world examples, you’re now ready to take the leap.

But don’t stop just yet.

Dig deeper with our job description generator. It’s your perfect tool for creating meticulously detailed job listings or polishing your resume to brilliance.

Remember:

Every project contributes to the grand scheme of the digital marketplace.

Let’s shape that future. Together.

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