E-Commerce Sales Coordinator Job Description [Updated for 2025]

In the era of digital shopping, the role of an E-Commerce Sales Coordinator has become increasingly significant.

As online business continues to boom, the demand for savvy professionals who can optimize, manage, and enhance our digital sales operations grows louder.

But let’s delve deeper: What’s really expected from an E-Commerce Sales Coordinator?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager defining the perfect candidate,
• Or simply fascinated by the mechanics of e-commerce sales coordination,

You’re in the right place.

Today, we present a flexible E-Commerce Sales Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

E-Commerce Sales Coordinator Duties and Responsibilities

E-Commerce Sales Coordinators are crucial in managing online sales strategies to drive web-traffic and improve online sales performance.

They work with different team members to develop marketing strategies, track product availability, and monitor consumer behavior.

Their duties and responsibilities include:

• Managing and updating online product listings and descriptions
• Developing and implementing e-commerce and marketing strategies to drive web traffic
• Monitoring website performance and developing plans for improvement
• Tracking inventory and coordinating with supply chain to ensure product availability
• Handling customer inquiries, complaints, and providing appropriate solutions
• Collaborating with marketing teams to create effective online promotional activities
• Analyzing sales data and user behavior to identify trends and insights
• Coordinating with web developers to enhance functionality and user experience on the website
• Processing online orders and ensuring efficient delivery
• Maintaining up-to-date knowledge of the e-commerce industry and competitors’ strategies

 

E-Commerce Sales Coordinator Job Description Template

Job Brief

We are searching for a detail-oriented E-Commerce Sales Coordinator to manage our online sales and team.

The E-Commerce Sales Coordinator will be responsible for maintaining our online inventory, ensuring that all products are properly listed and priced, coordinating with marketing to promote products, and responding to customer inquiries.

The successful candidate should be familiar with e-commerce platforms, able to analyze sales data, have excellent customer service skills, and be able to work in a fast-paced environment.

Ultimately, you will ensure our online sales thrive and contribute to our company’s growth.

 

Responsibilities

• Manage online sales activities, including product listings, pricing, and inventory.
• Collaborate with marketing team to promote products on various online channels.
• Respond to customer inquiries promptly and professionally.
• Analyze sales data and trends to identify areas for improvement and growth.
• Coordinate with shipping and warehouse teams to ensure timely delivery of products.
• Handle customer complaints and returns efficiently and effectively.
• Maintain knowledge of e-commerce trends and competitive landscape.
• Ensure compliance with company policies and e-commerce laws and regulations.

 

Qualifications

• Proven experience in e-commerce sales or similar role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).
• Proficiency in Microsoft Office Suite, especially Excel for data analysis.
• Excellent customer service skills and ability to handle complaints.
• Strong communication and coordination skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• High attention to detail and strong organizational skills.
• Bachelor’s degree in Business, Marketing, or related field is preferred.

 

Benefits

• 401(k) retirement plan
• Health, Dental and Vision insurance
• Paid time off
• Company sponsored professional development opportunities
• Employee discount

 

Additional Information

• Job Title: E-Commerce Sales Coordinator
• Work Environment: Office setting with potential for remote work.
• Reporting Structure: Reports to the E-Commerce Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an E-Commerce Sales Coordinator Do?

An E-Commerce Sales Coordinator plays a vital role in the online retail sector of companies across a variety of industries.

Their primary responsibility is to coordinate sales activities and strategies for online products.

This includes developing and implementing effective sales plans, coordinating with the marketing team to optimize product visibility, and maintaining an up-to-date understanding of consumer behaviour and market trends.

They are also tasked with tracking and analyzing sales data to identify areas of improvement and potential growth.

They often work closely with the customer service team to resolve issues related to online purchases and ensure customer satisfaction.

In some cases, E-Commerce Sales Coordinators may also be involved in inventory management, ensuring that product availability aligns with online demand.

They also maintain the company’s online store, updating product listings and ensuring the accuracy of pricing and product details.

Additionally, they collaborate with the IT department to address any technical issues that may affect the online shopping experience.

This role requires a combination of strong sales skills, a deep understanding of e-commerce platforms, and the ability to use data to drive sales strategies.

 

E-Commerce Sales Coordinator Qualifications and Skills

An E-Commerce Sales Coordinator must possess an array of skills and qualifications which align with the nature of their job role, some of which include:

• Proficiency in understanding and using e-commerce platforms such as Shopify, Magento, WooCommerce etc., to manage product listings, monitor sales and handle customer inquiries.
• Excellent analytical skills to track, interpret and report sales data and trends using tools like Google Analytics, making recommendations to improve sales performance.
• Exceptional communication and interpersonal skills to liaise with internal teams such as marketing, inventory and customer service, as well as communicating effectively with customers.
• Ability to multitask, prioritize and manage time effectively to ensure all tasks are completed in a timely and organized manner, including coordinating with delivery services to ensure products are shipped and delivered on schedule.
• Strong problem-solving skills to identify and resolve any issues that may impact online sales or customer satisfaction.
• Understanding of digital marketing strategies such as SEO, email marketing, and social media advertising to promote products and boost sales.
• High attention to detail to ensure that product listings are accurate and up-to-date, as well as closely monitoring inventory levels to prevent stockouts and overstocks.
• Customer service oriented, with a focus on enhancing the online shopping experience for customers and handling customer complaints and inquiries swiftly and professionally.

 

E-Commerce Sales Coordinator Experience Requirements

For the role of an E-Commerce Sales Coordinator, entry-level candidates are often required to have at least 1 to 2 years of experience in sales, digital marketing, or a related field.

This experience can be gained through internships or part-time roles in an e-commerce company, sales department, or digital marketing agency.

Candidates are expected to have a strong understanding of e-commerce platforms and tools, and experience with managing online sales channels such as Amazon, eBay, or a company’s own online store.

They should also have experience with customer service, as they often serve as a point of contact for customer inquiries and complaints.

Candidates with more than 3 years of experience may have worked in specialized roles such as E-Commerce Specialist, Online Sales Representative, or Digital Marketing Coordinator.

They should possess advanced skills in online sales strategies, digital marketing techniques, and data analysis.

Those with more than 5 years of experience in the e-commerce industry are typically expected to have some managerial or leadership experience.

They might have overseen a team, developed and implemented e-commerce strategies, or coordinated with various departments to increase online sales.

This level of experience prepares them for the challenges of coordinating an e-commerce sales strategy, making them a valuable asset to any company with an online sales presence.

 

E-Commerce Sales Coordinator Education and Training Requirements

An E-Commerce Sales Coordinator generally holds a bachelor’s degree in business, marketing, sales, or a related field.

Understanding of the online marketplace, digital marketing, and sales principles is essential.

Hence, courses that cover these areas, including digital marketing, online retailing, and e-commerce operations, would be advantageous.

In addition to a degree, experience in an e-commerce environment is highly desirable.

This experience can be gained through internships, part-time, or full-time employment.

Some positions may require E-Commerce Sales Coordinators to have advanced knowledge of e-commerce platforms such as Shopify, Magento, or WooCommerce.

Therefore, certification in these platforms may be beneficial.

Familiarity with Customer Relationship Management (CRM) systems, SEO strategies, and social media platforms can also give a candidate an edge over others.

Knowledge of data analysis and the ability to interpret sales metrics is also necessary.

Hence, courses or certifications in data analysis and business analytics can be beneficial.

As the field of e-commerce is constantly evolving, E-Commerce Sales Coordinators need to engage in continuous learning to stay up-to-date with the latest digital marketing trends and e-commerce technologies.

 

E-Commerce Sales Coordinator Salary Expectations

The average salary for an E-Commerce Sales Coordinator is $48,623 (USD) per year.

This pay may differ depending on factors such as level of experience, the location of the job, and the specific company offering the role.

 

E-Commerce Sales Coordinator Job Description FAQs

What skills does an E-Commerce Sales Coordinator need?

An E-Commerce Sales Coordinator should have strong analytical skills to understand sales metrics and interpret data.

They should possess excellent organizational and planning skills to manage multiple campaigns simultaneously.

Proficiency in relevant software platforms, like CRM and E-Commerce platforms, is also necessary.

Good communication and negotiation skills are essential in dealing with clients and suppliers.

 

Do E-Commerce Sales Coordinators need a degree?

While not always mandatory, having a degree in Business, Marketing, or a related field can be beneficial for an E-Commerce Sales Coordinator role.

Relevant work experience and proven knowledge in E-Commerce platforms, digital marketing, and sales strategies can sometimes outweigh the need for a formal degree.

 

What should you look for in an E-Commerce Sales Coordinator resume?

When reviewing resumes, look for a strong background in sales and E-Commerce.

Experience in using E-Commerce platforms, CRM software, and digital marketing tools is a big plus.

Also, check for their ability to analyze sales data and implement effective sales strategies.

Good communication and negotiation skills, along with their ability to handle multiple tasks and projects, are also desirable traits.

 

What qualities make a good E-Commerce Sales Coordinator?

A good E-Commerce Sales Coordinator is detail-oriented and highly organized, capable of managing multiple campaigns and tasks simultaneously.

They are proficient in analyzing data and using this information to optimize sales strategies.

They are also communicative and good at building relationships with clients and suppliers.

Furthermore, they are adaptable and stay updated on the latest E-Commerce trends and technologies.

 

What are the daily duties of an E-Commerce Sales Coordinator?

An E-Commerce Sales Coordinator typically starts their day reviewing sales data and campaign results.

They plan and execute sales strategies, coordinate with marketing teams for promotional campaigns, and liaise with suppliers.

They also handle customer inquiries, troubleshoot any issues on the E-Commerce platform, and update product listings.

Additionally, they may have meetings with the sales and marketing teams to discuss strategies and targets.

 

Conclusion

Here we are.

Today, we’ve unpacked the intricacies of the E-Commerce Sales Coordinator role.

Surprise?

It’s not just about selling products.

It’s about shaping the landscape of online commerce, one transaction at a time.

With our practical E-Commerce Sales Coordinator job description template and authentic examples, you’re ready to leap forward.

But why halt your journey here?

Delve further with our job description generator. It’s your next step towards meticulously crafted job listings or polishing your resume to shine.

Bear in mind:

Every transaction is a piece of the broader e-commerce ecosystem.

Let’s shape that future. Together.

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