Emergency Department Administrative Coordinator Job Description [Updated for 2025]

In the fast-paced world of healthcare, the importance of an Emergency Department Administrative Coordinator cannot be overstated.

As healthcare needs evolve, so does the demand for organized, responsive individuals who can effectively manage the dynamic environment of an emergency department.

But let’s delve deeper: What’s truly expected from an Emergency Department Administrative Coordinator?

Whether you are:

• A job seeker trying to understand the intricacies of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the critical operations of an emergency department,

You’re in the right place.

Today, we’re presenting a customizable Emergency Department Administrative Coordinator job description template, designed for seamless posting on job boards or career sites.

Let’s dive in.

Emergency Department Administrative Coordinator Duties and Responsibilities

Emergency Department Administrative Coordinators play a crucial role in healthcare settings, ensuring smooth operation and effective patient care within the emergency department.

They handle a variety of administrative tasks while also acting as a liaison between staff, patients, and other departments or facilities.

The duties and responsibilities of an Emergency Department Administrative Coordinator may include:

• Managing patient admissions and discharges, including maintaining accurate and up-to-date records
• Coordinating communication between doctors, nurses, and other healthcare professionals
• Facilitating the resolution of any administrative issues or concerns
• Ensuring compliance with hospital and emergency department policies and procedures
• Organizing staff schedules and coordinating shift changes
• Monitoring department resources and supplies, and ordering new supplies as necessary
• Assisting with the recruitment, training, and onboarding of new staff
• Handling confidential information and maintaining patient privacy in accordance with regulations
• Participating in emergency planning and preparation activities
• Providing information and support to patients and their families
• Processing and tracking patient billing and insurance claims

 

Emergency Department Administrative Coordinator Job Description Template

Job Brief

We are looking for a highly organized and efficient Emergency Department Administrative Coordinator to help manage our fast-paced emergency department.

This role involves managing administrative tasks, ensuring patient data is accurately recorded, and coordinating with medical staff to ensure optimal patient care.

Our ideal candidate is detail-oriented, has excellent interpersonal and communication skills, and a strong understanding of healthcare administration.

A background in emergency medicine administration is highly desirable.

Ultimately, the Emergency Department Administrative Coordinator will ensure our emergency department operations run smoothly and efficiently while maintaining the highest standards of patient care.

 

Responsibilities

• Coordinate administrative tasks in the emergency department
• Maintain accurate and complete patient records
• Liaise with medical staff to ensure optimal patient care
• Assist in the development and implementation of department policies and procedures
• Coordinate patient admissions and discharges
• Oversee department scheduling and staffing
• Handle patient inquiries and complaints
• Assist with budgeting and billing processes
• Ensure compliance with healthcare laws and regulations
• Participate in emergency department meetings and trainings

 

Qualifications

• Proven work experience as an Administrative Coordinator, Healthcare Administrator or similar role
• Experience in an emergency department or acute care setting is highly desirable
• Strong knowledge of healthcare administration and policies
• Excellent organizational and multitasking abilities
• Outstanding communication and interpersonal skills
• Proficiency in medical software systems
• Ability to work in a high-stress, fast-paced environment
• Bachelor’s degree in Healthcare Administration or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Emergency Department Administrative Coordinator
• Work Environment: Fast-paced, high-stress emergency department setting. 24/7 availability may be required depending on the schedule.
• Reporting Structure: Reports to the Emergency Department Manager or Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $60,000 minimum to $90,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Emergency Department Administrative Coordinator Do?

An Emergency Department Administrative Coordinator is an integral part of the hospital’s emergency unit, ensuring that operations run smoothly and efficiently.

Their primary role is to manage the administrative tasks in the emergency department, including scheduling staff shifts, managing patient records, and coordinating with other hospital departments.

Emergency Department Administrative Coordinators ensure the timely and accurate documentation of patient information.

They are responsible for gathering patient data, entering it into the hospital’s database, and updating it as necessary.

They also assist in the development and implementation of policies and procedures for the emergency department to improve the quality of patient care.

In addition, they are responsible for maintaining the department’s budget, overseeing billing and insurance claims, and ordering necessary medical supplies and equipment.

They also act as a point of contact for the emergency department, liaising with medical staff, patients, and their families, and addressing any concerns or issues that may arise.

In times of crisis, Emergency Department Administrative Coordinators play a critical role in disaster management and planning, ensuring that the department is prepared to handle an influx of patients.

Overall, their goal is to ensure that the emergency department functions effectively and efficiently, providing the best possible care for patients in emergency situations.

 

Emergency Department Administrative Coordinator Qualifications and Skills

An Emergency Department Administrative Coordinator should possess a combination of administrative, medical and soft skills to ensure smooth operations in a high-pressure environment.

These include:

• Organizational skills to manage patient records, schedule staff shifts, and oversee the smooth functioning of the emergency department.
• Knowledge of medical terminology and hospital procedures to communicate effectively with medical staff and understand patient needs.
• Strong communication skills to coordinate between different departments, relay important information to medical staff, and interact with patients and their families.
• Crisis management skills to handle high-stress situations and make critical administrative decisions quickly and effectively.
• Customer service skills to handle patient inquiries, concerns, and complaints, ensuring a positive experience for patients and their families.
• Proficiency in healthcare management software for maintaining patient records, staff scheduling, and other administrative tasks.
• Attention to detail for maintaining accurate records, tracking patient progress, and ensuring compliance with hospital policies and regulations.
• Problem-solving skills to address any administrative issues that may arise in the emergency department.

 

Emergency Department Administrative Coordinator Experience Requirements

Emergency Department Administrative Coordinators typically start their careers with an educational background in healthcare management or a related field, where they gain foundational knowledge and experience in healthcare operations.

Entry-level candidates usually have 1 to 2 years of administrative experience, often in a healthcare setting.

This can be gained through internships, part-time roles or full-time roles in a variety of healthcare departments, such as admissions, patient services, or medical records.

Candidates with 3 to 5 years of experience in healthcare administration often have a deeper understanding of emergency department operations, and they may have had the opportunity to manage projects or lead teams.

This experience often comes from roles such as Emergency Department Administrative Assistant or Healthcare Administrator.

Those with more than 5 years of experience likely have substantial experience in managing emergency department operations, may have been involved in policy development, and have a strong understanding of healthcare regulations and laws.

They may also have leadership experience, and could be ready for roles that involve managing larger teams or overseeing multiple departments.

 

Emergency Department Administrative Coordinator Education and Training Requirements

The Emergency Department Administrative Coordinator requires a minimum of a bachelor’s degree in healthcare administration, health services administration, or a related field.

Experience in a healthcare setting, especially an emergency department, can be beneficial.

For some positions, a master’s degree in healthcare administration or a related field can be preferred.

These academic programs prepare candidates with an understanding of healthcare systems, healthcare laws and ethics, management techniques, and resource allocation.

In these programs, students also learn about healthcare policy, health information systems, and organizational behavior.

Most Emergency Department Administrative Coordinators must have several years of experience in healthcare administration before they can assume this role.

This experience can be gained through internships, entry-level positions, or administrative residencies.

Certification is not always required but can be beneficial.

The Certified Medical Manager (CMM) or Certified Healthcare Administrative Professional (cHAP) credentials can demonstrate a commitment to the profession and can be preferred by some employers.

Continuing education is important in this role to stay updated with changes in healthcare laws, technology, and best practices.

This can be achieved through workshops, seminars, conferences, or further studies.

 

Emergency Department Administrative Coordinator Salary Expectations

An Emergency Department Administrative Coordinator earns an average salary of $57,000 (USD) per year.

The actual earnings can significantly vary depending on factors such as years of experience in administrative roles, specific skills, additional certifications, as well as the size and location of the healthcare facility.

 

Emergency Department Administrative Coordinator Job Description FAQs

What skills does an Emergency Department Administrative Coordinator need?

An Emergency Department Administrative Coordinator needs to have excellent organizational and multitasking skills due to the fast-paced environment of the Emergency Department.

They need to possess strong communication skills to liaise between different healthcare professionals, patients, and their families.

Knowledge of medical terminology, proficiency in using healthcare software systems and an understanding of the healthcare regulatory environment are also important.

 

Do Emergency Department Administrative Coordinators need a degree?

Typically, Emergency Department Administrative Coordinators do require a degree, often in healthcare administration or a related field.

However, some hospitals may consider candidates with substantial experience in healthcare administration or emergency services in lieu of a degree.

Many roles also require familiarity with medical terminology and hospital administration processes.

 

What should you look for in an Emergency Department Administrative Coordinator resume?

Look for demonstrated experience in hospital administration, especially within an Emergency Department setting.

The candidate should have experience in coordinating patient care, managing staff schedules, and handling administrative tasks like record keeping and compliance.

Certifications in healthcare management or administration can be a plus.

Knowledge of emergency medical procedures, patient privacy laws, and medical billing can be beneficial.

 

What qualities make a good Emergency Department Administrative Coordinator?

An effective Emergency Department Administrative Coordinator is one who can remain calm under pressure, as they will often need to make important decisions quickly in a high-stress environment.

They should have excellent problem-solving skills, as well as a strong attention to detail to ensure all administrative tasks are completed accurately and efficiently.

Strong interpersonal skills are also crucial for this role as they will be working closely with medical staff, patients, and their families.

 

What are the daily duties of an Emergency Department Administrative Coordinator?

On a typical day, an Emergency Department Administrative Coordinator may oversee the scheduling of staff, manage patient admissions and discharges, ensure compliance with health and safety regulations, and coordinate with other departments for patient care.

They may also handle patient complaints, maintain patient records, and assist in the preparation of department budgets.

 

Conclusion

And there you have it.

Today, we’ve unveiled the intricate workings of an Emergency Department Administrative Coordinator role.

Surprising, isn’t it?

It’s not just about managing daily operations.

It’s about orchestrating a seamless flow in the most critical department of a healthcare facility, one task at a time.

With our definitive Emergency Department Administrative Coordinator job description template and real-life examples, you’re fully equipped to make your move.

But why limit yourself?

Explore further with our job description generator. It’s your go-to tool for meticulously crafted listings or polishing your resume to perfection.

Remember:

Every task you oversee forms part of a larger, lifesaving operation.

Let’s shape the future of healthcare. Together.

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