Emergency Services Coordinator Job Description [Updated for 2025]

In an era of constant crises, the importance of Emergency Services Coordinators has never been more critical.

As unpredictable emergencies continue to unfold, the demand for skilled professionals who can effectively manage, coordinate, and respond to these incidents grows exponentially.

But let’s get to the heart of the matter: What’s really expected from an Emergency Services Coordinator?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the inner workings of emergency services coordination,

You’re in the right place.

Today, we reveal a customizable Emergency Services Coordinator job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Emergency Services Coordinator Duties and Responsibilities

Emergency Services Coordinators handle the planning and execution of strategies for responding to emergencies.

They work with local, state, and federal authorities as well as public health and safety officials to coordinate disaster response or crisis management activities.

The daily duties and responsibilities of an Emergency Services Coordinator include:

• Developing and implementing emergency response protocols and procedures
• Coordinating with relevant authorities and services during emergencies
• Training staff and volunteers in emergency preparedness
• Managing the distribution of resources and supplies during a crisis
• Organizing drills and simulations to test the effectiveness of emergency plans
• Evaluating the effectiveness of emergency response and making necessary adjustments
• Preparing reports summarizing emergency incidents and responses
• Keeping up-to-date with best practices and emerging trends in emergency response
• Communicating with the public and providing updates during emergencies
• Maintaining emergency response equipment and ensuring it is ready for use at all times

 

Emergency Services Coordinator Job Description Template

Job Brief

We are searching for a dedicated Emergency Services Coordinator to handle emergency situations and ensure that emergency protocols are effectively implemented.

The responsibilities include planning and coordinating emergency procedures, training staff, working with local emergency units, and ensuring compliance with local, state, and federal regulations.

Our ideal candidate is highly-organized, has the ability to work under pressure, and possesses excellent knowledge of emergency management procedures and protocols.

 

Responsibilities

• Develop and implement emergency response plans and procedures
• Collaborate with local emergency services to ensure prompt and appropriate response
• Organize regular emergency drills and training for staff
• Assess the severity of emergencies and coordinate appropriate responses
• Ensure compliance with local, state, and federal emergency regulations
• Prepare reports detailing emergency incidents and responses
• Monitor and maintain emergency communication equipment
• Provide emergency management training to staff and volunteers
• Coordinate disaster response or crisis management activities
• Apply for federal funding for emergency management related needs

 

Qualifications

• Proven experience as an Emergency Services Coordinator or similar role
• Knowledge of emergency management procedures and protocols
• Ability to handle high-stress situations with composure
• Excellent communication and leadership skills
• Proficiency in emergency management software
• Ability to train and guide staff
• BSc degree in Emergency Management or related field
• Certification as an Emergency Manager is a plus

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Employee assistance program
• Professional development opportunities

 

Additional Information

• Job Title: Emergency Services Coordinator
• Work Environment: Office setting with occasional fieldwork. This position may require work during non-traditional hours including nights, weekends, and holidays during emergencies.
• Reporting Structure: Reports to the Emergency Services Director.
• Salary: Salary is commensurate with experience and qualifications.
• Pay Range: $45,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Emergency Services Coordinator Do?

Emergency Services Coordinators typically work for government agencies, healthcare facilities, or non-profit organizations that are involved in crisis response.

They can also work in private companies, especially those with high-risk environments.

They are responsible for planning, organizing, and implementing emergency response programs and procedures to respond efficiently to emergencies and disasters.

This could range from natural disasters like hurricanes and floods to man-made crises such as fires, chemical spills, or even terrorist attacks.

Emergency Services Coordinators often work closely with other emergency response professionals, including firefighters, police officers, paramedics, and emergency medical technicians.

They coordinate the overall emergency response efforts, ensuring that all parties are informed of the situation and understand their roles.

In addition to managing immediate responses to emergency situations, these professionals are also tasked with ongoing tasks such as disaster planning and prevention.

This could involve creating emergency response plans, providing training to staff, and conducting drills to test the effectiveness of the plans.

Furthermore, they also play a crucial role in the aftermath of an emergency.

They help coordinate recovery efforts, provide resources and aid to those affected, and participate in the evaluation of the response to improve future emergency handling.

Lastly, the Emergency Services Coordinator may also be involved in public relations, providing information to the public and the media about emergency situations and response efforts, and educating the community about emergency preparedness.

 

Emergency Services Coordinator Qualifications and Skills

An Emergency Services Coordinator should possess a unique blend of skills and qualifications to effectively manage crisis situations, including:

• Excellent communication skills to effectively relay information between emergency responders, the public, and other stakeholders during high-stress situations.
• Strong leadership and decision-making abilities to manage and coordinate emergency response teams effectively.
• Understanding and familiarity with emergency management procedures, policies, and protocols to ensure optimal response and recovery operations.
• Outstanding problem-solving skills to quickly assess emergencies and determine the most effective course of action.
• Ability to work under pressure and maintain composure during stressful situations to provide clear, concise instructions.
• Knowledge of relevant local, state, and federal laws and regulations related to emergency services to ensure compliance during operations.
• Experience in training and educating staff and community members about emergency preparedness, safety, and response.
• Strong organization skills to manage resources and personnel effectively during emergencies.
• Ability to work flexible hours, as emergencies can occur at any time.

 

Emergency Services Coordinator Experience Requirements

Emergency Services Coordinators are typically required to have at least 2 to 3 years of experience in emergency management, public safety, or a related field.

This experience could be gained through positions such as Emergency Response Officer, Safety Coordinator, or Firefighter.

Candidates often gain practical experience in emergency planning and coordination during this time.

It is common for Emergency Services Coordinators to have additional experience in areas like crisis management, disaster recovery, or public health.

For those wishing to advance to senior-level or managerial positions, 5 to 7 years of experience in emergency services coordination is generally expected.

In these roles, candidates would ideally have leadership experience and a proven track record in managing large-scale emergencies or disasters.

Some organizations may require Emergency Services Coordinators to have specific experience in their industry or sector, such as healthcare, education, or government.

Likewise, specialized training or certifications related to emergency management are often seen as valuable additions to experience.

 

Emergency Services Coordinator Education and Training Requirements

Emergency Services Coordinators typically have a bachelor’s degree in emergency management, public safety, or a related field.

Their education is usually supplemented with courses in disaster management, risk assessment, and emergency preparedness.

These programs provide a comprehensive understanding of the coordination, planning, and response required for various emergency situations.

In addition to their degree, Emergency Services Coordinators need to have a solid background in emergency response procedures and protocols.

This can be acquired through work experience in emergency services such as firefighting, police work, or ambulance services.

Many roles require Emergency Services Coordinators to have certification from a recognized body, such as the International Association of Emergency Managers (IAEM) or the National Emergency Management Agency (NEMA).

These certifications validate the individual’s skills and knowledge in emergency management.

Some positions may require a master’s degree in emergency management or a related field, especially for roles involving strategic planning and decision-making.

Continuing education and training are key in this profession, as Emergency Services Coordinators must stay abreast of the latest techniques and technologies in emergency management.

As such, they may frequently participate in professional development programs, workshops, and seminars.

Additionally, Emergency Services Coordinators should possess strong leadership, decision-making, and communication skills, as they often coordinate multiple teams and agencies in high-stress situations.

 

Emergency Services Coordinator Salary Expectations

The average salary for an Emergency Services Coordinator is $53,962 (USD) per year.

However, the actual compensation can fluctuate based on factors such as professional experience, qualifications, location, and the size and sector of the hiring organization.

 

Emergency Services Coordinator Job Description FAQs

What skills does an Emergency Services Coordinator need?

Emergency Services Coordinators need to have excellent communication and leadership skills to efficiently manage emergency response teams.

They should also possess strong problem-solving abilities and decision-making skills to handle crisis situations.

Knowledge of emergency management systems and the ability to work under high-stress conditions are crucial for this role.

 

Do Emergency Services Coordinators need a degree?

While not always required, having a degree in emergency management, public safety, or a related field can be beneficial for an Emergency Services Coordinator.

However, most positions require significant experience in emergency response or disaster management.

Additional certifications related to emergency response may also be beneficial.

 

What should you look for in an Emergency Services Coordinator resume?

An effective Emergency Services Coordinator should have relevant experience in managing emergency situations or disaster responses.

Look for a history of successful coordination of emergency service personnel and volunteers.

Certifications in areas such as Incident Command System (ICS), or Emergency Management, are also beneficial.

Demonstrated abilities in strategic planning, resource allocation, and crisis communication are key.

 

What qualities make a good Emergency Services Coordinator?

A good Emergency Services Coordinator should have strong leadership skills and the ability to make critical decisions under pressure.

They should be calm, composed, and efficient during emergencies.

Excellent communication skills are essential as they will need to coordinate between various teams and agencies.

They should also be well-organized and capable of managing resources effectively.

 

Is it challenging to hire Emergency Services Coordinators?

Finding qualified Emergency Services Coordinators can be challenging as the role requires specific skills, substantial experience, and often additional certifications.

Additionally, it is a high-pressure job that not everyone is cut out for.

Thus, offering competitive salaries, comprehensive training programs, and a supportive work environment can help attract and retain these professionals.

 

Conclusion

So there you have it.

Today, we’ve delved into the real demands and expectations of an emergency services coordinator.

And guess what?

It’s not just about responding to emergencies.

It’s about orchestrating a safe environment, one crisis at a time.

With our comprehensive emergency services coordinator job description template and real-world examples, you’re all primed to take the next step.

But why stop there?

Explore further with our job description generator. It’s your ultimate tool for creating detailed job listings or refining your resume to perfection.

Remember:

Every crisis managed is a step towards a safer community.

Let’s create that safe space. Together.

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