Employment Services Case Manager Job Description [Updated for 2025]

In the modern workforce, the role of employment services case managers has never been more critical.

As the job market evolves, the demand for skilled professionals who can guide, assist, and protect the interests of both employers and employees continues to grow.

But let’s delve deeper: What’s really expected from an employment services case manager?

Whether you are:

• A job seeker trying to understand the scope of this role,
• A hiring manager drafting the ideal candidate profile,
• Or simply interested in the behind-the-scenes of employment services management,

You’re in the right place.

Today, we introduce a customizable employment services case manager job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Employment Services Case Manager Duties and Responsibilities

Employment Services Case Managers work with clients who are seeking employment, assessing their skills, interests, and needs, and helping them develop career goals and plans.

They also liaise with potential employers and provide ongoing support to clients as they pursue their career objectives.

Their duties and responsibilities include:

• Assessing clients’ educational background, work history, skills, and career goals
• Developing individualized employment plans that align with clients’ abilities and aspirations
• Providing career counseling and job search advice
• Identifying potential employers and employment opportunities that match clients’ skills and interests
• Arranging for clients to take part in job training or educational programs to enhance their employability
• Helping clients to prepare for job interviews, including offering guidance on resume writing and interview techniques
• Monitoring clients’ progress towards their employment goals and updating their employment plans as needed
• Coordinating with other support services, such as mental health or addiction services, to provide holistic support to clients
• Maintaining detailed case notes and records, and preparing reports on clients’ progress
• Advocating on behalf of clients with potential employers and other service providers

 

Employment Services Case Manager Job Description Template

Job Brief

We are looking for a dedicated Employment Services Case Manager to provide career counseling, job coaching, and comprehensive case management services to individuals seeking employment.

The ideal candidate will be responsible for assessing client needs, developing individual employment plans, conducting job readiness training, and providing ongoing support to ensure successful job placement and retention.

 

Responsibilities

• Assess client needs and develop individual employment plans
• Conduct job readiness training, resume development, and interview preparation
• Coordinate with local employers to identify job opportunities
• Monitor clients’ progress towards employment goals
• Provide ongoing support to ensure successful job placement and retention
• Document and maintain case records
• Advocate for clients and coordinate with other service providers as needed
• Stay current on labor market trends and employment resources

 

Qualifications

• Proven work experience as a Case Manager or similar role
• Knowledge of career counseling and job coaching strategies
• Familiarity with local labor market and employment resources
• Excellent interpersonal and communication skills
• Ability to manage multiple cases and maintain detailed records
• Bachelor’s degree in Social Work, Psychology, or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Employment Services Case Manager
• Work Environment: Office setting with occasional local travel for client meetings and employer visits.
• Reporting Structure: Reports to the Employment Services Program Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Employment Services Case Manager Do?

Employment Services Case Managers play a critical role in assisting individuals seeking employment.

They work in a variety of settings, including government agencies, non-profit organizations, and employment service firms.

Their primary responsibility is to guide job seekers through the process of finding suitable employment.

This involves assessing the individual’s skills, experiences, and career goals to match them with appropriate job opportunities.

Employment Services Case Managers are also tasked with providing resources and support to their clients.

This could include resume writing assistance, interview coaching, job market trend information, and vocational training opportunities.

They often liaise with employers to understand their recruitment needs and recommend suitable candidates from their client pool.

They may also assist in negotiating job offers, ensuring the terms are beneficial and fair for their clients.

Their role also involves monitoring the progress of their clients in their new jobs and offering additional support as needed.

This could include conflict resolution, career development advice, or assisting with any workplace adjustments.

In addition to their client-facing responsibilities, Employment Services Case Managers are also responsible for maintaining accurate and detailed case notes, ensuring all interactions and interventions are well-documented for future reference.

 

Employment Services Case Manager Qualifications and Skills

An Employment Services Case Manager is required to have a unique set of skills and qualifications to effectively perform their role, which include:

• Strong communication skills to coordinate with job seekers, employers and other stakeholders, and to clearly convey employment plans and opportunities.
• Good interpersonal skills to build relationships with various parties and to understand their specific needs and aspirations.
• Effective case management skills to manage multiple cases simultaneously, ensuring that each client receives the necessary support and guidance.
• Problem-solving skills to address employment barriers and challenges faced by clients, and develop suitable solutions.
• Knowledge of employment laws, practices, and the job market to provide accurate and relevant advice to job seekers.
• Experience in career counseling or guidance to help clients explore career options, set realistic goals, and develop a career plan.
• Ability to work independently and as part of a team to coordinate services, share information, and achieve desired outcomes.
• Experience with computer software including word processing, spreadsheets, and databases to maintain records, generate reports, and track client progress.

 

Employment Services Case Manager Experience Requirements

Entry-level candidates for Employment Services Case Manager typically have at least 1-2 years of experience in related fields such as social work, human resources, or counseling.

This experience can be gained through internships, part-time roles, or relevant volunteer work.

In addition to this, a significant amount of experience may be gained through direct client interaction or case handling roles within social work or counseling organizations.

These entry-level roles help candidates develop their understanding of case management and their ability to deal with a variety of client situations.

Candidates with more than 3 years of experience often have more in-depth knowledge and practical experience in case management, client assessment, and employment services.

This experience is usually gained through hands-on roles such as Social Worker, Human Resources Specialist, or Counselor.

Those with over 5 years of experience in the field are likely to possess some leadership experience, having been responsible for managing a caseload or leading a team.

They may have also taken on more complex tasks such as policy development, program coordination, or strategic planning within employment services.

Thus, they are likely to be well equipped to handle the responsibilities of an Employment Services Case Manager, which can include strategic planning, team management, policy development, and complex case management.

 

Employment Services Case Manager Education and Training Requirements

Employment Services Case Managers typically hold a bachelor’s degree in social work, human services, psychology or a related field.

They are required to have a fundamental understanding of labor laws, job market trends, resume building, and interview techniques.

In some cases, employers may require a master’s degree or professional certification, especially for roles involving specialized populations, such as veterans or individuals with disabilities.

The Certified Case Manager (CCM) or Certified Employment Support Professional (CESP) certifications are widely recognized in the field.

Achieving these certifications demonstrates a high level of commitment and expertise in the field.

Many states also require licensing for those practicing as social workers or counselors, and while this may not be a strict requirement for all Employment Services Case Managers, it can provide an advantage.

Continuing education is essential in this role to stay updated with the changing job market dynamics and employment laws.

Advanced courses in counseling, labor relations, or human resource management can also prove beneficial.

 

Employment Services Case Manager Salary Expectations

An Employment Services Case Manager earns an average salary of $42,000 (USD) per year.

The actual salary may depend on factors such as the individual’s level of experience, the region in which they work, and the organization for which they provide services.

 

Employment Services Case Manager Job Description FAQs

What skills does an Employment Services Case Manager need?

Employment Services Case Managers need excellent communication and interpersonal skills to understand and meet the needs of their clients.

They should possess problem-solving skills to help their clients overcome employment barriers.

They also need organizational skills to manage multiple cases simultaneously.

Familiarity with labor market trends and employment laws is also beneficial.

 

Do Employment Services Case Managers need a degree?

Yes, most Employment Services Case Managers need a bachelor’s degree in a related field such as human services, psychology, or social work.

Some positions may require a master’s degree or specific certification.

Relevant work experience in areas like counseling, social work, or human resources can also be advantageous.

 

What should you look for in an Employment Services Case Manager resume?

Look for a degree in a relevant field, and several years of experience working in social services or human resources.

Experience with case management is also highly beneficial.

Certifications in counseling or case management can be a plus.

Also look for evidence of strong communication, problem-solving, and organizational skills.

 

What qualities make a good Employment Services Case Manager?

A good Employment Services Case Manager is empathetic and patient, understanding that clients may be dealing with stressful and challenging circumstances.

They are detail-oriented and organized, able to manage multiple cases and maintain thorough documentation.

They also have strong interpersonal and communication skills to build relationships with clients and collaborate with other service providers.

 

What are the daily duties of an Employment Services Case Manager?

An Employment Services Case Manager typically starts their day by reviewing and updating their caseload.

They may have meetings with clients to assess their needs and develop or update their employment plans.

They will also spend time each day liaising with employers, service providers, and other stakeholders.

They may also conduct job search workshops or provide other types of employment-related training.

 

Conclusion

So there you have it.

Today, we’ve pulled back the curtain on what it truly means to be an employment services case manager.

And guess what?

It’s not just about finding jobs.

It’s about shaping the employment landscape, one job placement at a time.

With our go-to employment services case manager job description template and real-world examples, you’re all set to make a move.

But why stop there?

Delve deeper with our job description generator. It’s your next step to precision-crafted listings or refining your resume to perfection.

Remember:

Every job placement contributes to the broader employment scenario.

Let’s shape that future. Together.

How to Become an Employment Services Case Manager (Complete Guide)

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