Entry-Level IT Support Job Description [Updated for 2025]

In the digital era, the need for entry-level IT support professionals is more critical than ever.

As technology advances, the demand for skillful individuals who can maintain, troubleshoot, and secure our digital infrastructure grows stronger.

But what does an entry-level IT support role really entail?

Whether you are:

• An aspirant trying to comprehend the core responsibilities of this role,
• A hiring manager outlining the profile of an ideal candidate,
• Or simply fascinated by the workings of IT support,

You’ve come to the right place.

Today, we present a customizable entry-level IT support job description template, designed for effortless posting on job boards or career portals.

Let’s delve into the details.

Entry-Level IT Support Duties and Responsibilities

Entry-Level IT Support professionals are responsible for assisting users with IT-related issues and ensuring that hardware and software systems are functioning optimally.

They work under the guidance of senior IT professionals to troubleshoot and resolve issues, and also assist in the implementation of new systems and software.

The main duties and responsibilities of Entry-Level IT Support include:

• Assisting with troubleshooting and resolving hardware and software issues
• Providing technical support to users either in person or remotely
• Installing and configuring computer systems and applications
• Assisting with the maintenance and monitoring of computer systems and networks
• Responding in a timely manner to service issues and requests
• Testing and evaluating new technology
• Conducting regular system checks for vulnerabilities and errors
• Providing support, including procedural documentation and relevant reports
• Setting up accounts for new users and assisting with password or login problems
• Following diagrams and written instructions to repair or set up a system

 

Entry-Level IT Support Job Description Template

Job Brief

We are seeking a dedicated Entry-Level IT Support Specialist to assist our team with IT-related tasks and ensure efficient operation of our computer systems.

The role entails providing technical assistance and support to the team, solving basic technical problems, and maintaining computer systems and networks.

Our ideal candidate should have a fundamental understanding of IT principles and an ability to communicate effectively to understand the problem and explain its solution.

 

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding in a timely manner to IT issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology and providing feedback
• Maintaining records of software licenses
• Monitoring and maintaining computer systems and networks

 

Qualifications

• Basic knowledge of computer systems, networks, and IT principles
• Good problem-solving skills
• Ability to communicate effectively to aid problem-solving
• Familiarity with common software and hardware
• A degree in Computer Science, IT, Systems Engineering or a related qualification
• Basic understanding of databases and SQL is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Entry-Level IT Support Specialist
• Work Environment: Office setting with occasional remote work. May require some travel for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Entry-Level IT Support Do?

Entry-Level IT Support professionals, also known as IT Support Technicians or Help Desk Technicians, are typically employed by various industries, corporations, and IT firms.

They may also be part of a dedicated IT team in an organization.

They are primarily responsible for providing technical assistance and support related to computer systems, hardware, and software.

This includes assisting end-users who are having problems with their computers or software, either through phone, email, or in-person.

Common tasks include troubleshooting technical issues, installing and updating software, maintaining and upgrading hardware, and assisting with network maintenance.

They might also be required to set up computer workstations, connect and set up hardware, install and update software, create and manage user accounts.

They need to communicate effectively with both technical and non-technical staff and maintain a customer service-oriented approach.

Additionally, they often need to document all actions taken when solving a specific problem, to create a knowledge base and to provide feedback to their team to improve the preventive measures.

While their role may not require them to design or modify system architecture, they will need to understand the setup and layout to effectively troubleshoot and resolve issues.

In some organizations, Entry-Level IT Support staff may also be involved in testing new technology and systems, as well as providing basic training for end-users.

Their role is crucial in ensuring smooth and efficient computer operations within an organization.

 

Entry-Level IT Support Qualifications and Skills

Entry-Level IT Support staff utilize a combination of technical skills, problem-solving capabilities, and communication skills to effectively resolve issues and ensure efficient system operation.

These include:

• Knowledge of various operating systems (Windows, MacOS, Linux) and how to troubleshoot issues within these systems.
• Familiarity with network configuration and management, including understanding of VPNs, routers, firewalls, and other networking devices.
• Ability to provide step-by-step technical help, both written and verbal, to help non-technical users fix their IT issues.
• Proficiency in using diagnostic tools to track, log, and solve various levels of technical issues and software glitches.
• Strong problem-solving skills to identify, diagnose and rectify hardware and software issues in a timely and efficient manner.
• Excellent communication and customer service skills to effectively assist end-users and colleagues, explaining complex IT problems in simple terms.
• Basic understanding of database management and programming languages to assist in various IT projects and tasks.
• Ability to learn quickly to keep up with the latest technology trends and tools.

 

Entry-Level IT Support Experience Requirements

Candidates for an Entry-Level IT Support role generally require up to 1 year of experience, often gained through internships, part-time roles or projects during their studies.

These roles may include positions such as Junior IT Technician, Helpdesk Operator, or other roles requiring troubleshooting and technical skills.

Gaining experience in areas such as troubleshooting software and hardware issues, providing technical support, and working with various operating systems is crucial for this role.

Hands-on experience with network and server management could also be beneficial, though not always a requirement for entry-level positions.

Candidates should ideally have a background in IT, either through a relevant degree or certification.

This education often provides a theoretical base to support the practical skills gained during their initial work experience.

As they progress in their careers, IT Support professionals with 2 to 3 years of experience may specialize in areas like network support, data management, or cybersecurity.

Those with more than 4 years of experience may be ready for a managerial or team-lead position in the IT support department.

 

Entry-Level IT Support Education and Training Requirements

An Entry-Level IT Support specialist typically holds a bachelor’s degree in computer science, information technology, or a related field.

These programs provide the essential knowledge in computer systems, hardware, and software, and often include courses on network security, data management, and customer service.

While a degree is a typical pathway, some employers may accept candidates with an associate degree or postsecondary classes.

In such cases, relevant work experience may be required.

Entry-level IT support roles usually don’t require work experience in a related occupation.

However, practical experience, which can be gained through internships, is a great advantage.

IT Support Specialists need to keep up with the latest technologies.

Therefore, many professionals choose to enhance their skills and knowledge by pursuing industry-specific certifications, such as CompTIA A+ or Microsoft Certified: Azure Fundamentals.

These certifications can provide a competitive edge in the job market and are a testament to a candidate’s dedication to continuous learning and professional growth.

 

Entry-Level IT Support Salary Expectations

The average salary for an Entry-Level IT Support role is approximately $40,982 (USD) per year.

However, this can fluctuate based on factors such as the individual’s prior experience, specific skills, the company they work for, and the cost of living in the job location.

 

Entry-Level IT Support Job Description FAQs

What skills does an entry-level IT support need?

Entry-level IT support should have a foundational understanding of computer hardware and software systems.

They should be able to troubleshoot and resolve common IT problems, whether they’re hardware, software, or network related.

Strong communication skills are also important, as they often have to explain technical issues to non-technical people.

Familiarity with operating systems like Windows and Linux, and troubleshooting tools is also beneficial.

 

Do entry-level IT support need a degree?

While not always required, a degree in Information Technology, Computer Science or a related field can be beneficial for entry-level IT support roles.

What’s more important is a solid understanding of IT concepts and strong problem-solving skills.

Some employers may also consider candidates with relevant certification programs in place of a degree.

 

What should you look for in an entry-level IT support resume?

Look for a strong foundational knowledge of IT concepts, including hardware, software, and network systems.

Any experience in troubleshooting and resolving IT issues, even in a non-professional capacity, should be highlighted.

Certifications in IT support or relevant areas can also be a plus.

Customer service experience is also valuable as IT support often involves helping others.

 

What qualities make a good entry-level IT support?

A good entry-level IT support has strong problem-solving skills and is able to think logically and systematically.

They also have good communication skills and are able to explain technical issues in layman’s terms.

Patience and customer service skills are also important as they often have to deal with frustrated users.

They should also be eager to learn and stay updated with the latest technological trends and advancements.

 

Is it difficult to hire entry-level IT support?

While there is a good pool of candidates for entry-level IT support roles, finding candidates with the right mix of technical and soft skills can be a challenge.

It’s important to look for individuals who not only have the necessary IT skills but can also provide excellent customer service.

Offering competitive salaries, opportunities for growth, and continuous learning can help attract quality candidates.

 

Conclusion

So here we are.

Today, we’ve demystified the realities of being an entry-level IT support specialist.

And you know what?

It’s not just about resolving tech issues.

It’s about being the backbone that keeps a company’s digital world turning, one ticket at a time.

Armed with our comprehensive entry-level IT support job description template and practical examples, you’re ready to venture forth.

But why stop here?

Delve further with our job description generator. It’s your indispensable tool for crafting laser-precise listings or honing your resume to perfection.

Keep this in mind:

Every tech solution is a piece of the overall digital puzzle.

Let’s shape the digital landscape. Together.

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