ERP Technical Writer Job Description [Updated for 2025]

In the era of digital transformation, the demand for ERP Technical Writers is reaching new heights.

As technology progresses, the need for skilled professionals who can document, articulate, and safeguard our ERP systems becomes crucial.

So, what exactly is expected from an ERP Technical Writer?

Whether you are:

• A job seeker trying to decipher the intricacies of this role,
• A hiring manager drafting the perfect candidate profile,
• Or simply interested in understanding the realm of ERP Technical Writing,

You’ve come to the right place.

Today, we are presenting a customizable ERP Technical Writer job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

ERP Technical Writer Duties and Responsibilities

ERP Technical Writers use their technical understanding and writing expertise to create clear and concise documentation for ERP (Enterprise Resource Planning) systems.

They work closely with various stakeholders including ERP developers, project managers, and end users to gather information and ensure the documents are user-friendly and accurate.

Their duties and responsibilities include:

• Collaborating with ERP developers and project managers to understand the functionality and workings of the ERP system
• Developing easy-to-understand user interface text, online help, user manuals, and developer guides
• Creating tutorials to help end-users use a variety of applications within the ERP system
• Editing, clarifying, and proofreading documents written by others, and coaching non-writers on ways to improve their writing skills
• Managing updates and revisions to technical literature
• Creating, adapting and following project schedules and deadlines
• Maintaining a comprehensive library of technical terminology and documentation
• Researching and building knowledge about products, services, technology, or concepts to be documented
• Ensuring the technical verbiage is easy to understand by the layperson
• Testing the ERP system when necessary to understand and document its functions

 

ERP Technical Writer Job Description Template

Job Brief

We are looking for a detail-oriented ERP Technical Writer to join our team.

The candidate will be responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and working with technical staff to ensure accuracy of product descriptions.

The ideal candidate should have a strong knowledge of ERP systems and is familiar with the software development life cycle (SDLC).

They should have the ability to translate technical jargon into easy-to-understand instructions for end users.

 

Responsibilities

• Study product samples and talk with product designers and developers
• Create user manuals, training materials, online help, and FAQs for ERP applications
• Work with technical staff to make products easier to use, and thus require fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Revise documents as new issues arise
• Standardize content across platforms and media

 

Qualifications

• Proven work experience as a Technical Writer or similar role
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Experience in using ERP systems
• Excellent written and verbal communication skills
• Strong attention to detail
• Skilled at prioritization and multi-tasking
• BSc in Computer Science, Engineering or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: ERP Technical Writer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the Lead Technical Writer or Documentation Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $115,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an ERP Technical Writer Do?

An ERP (Enterprise Resource Planning) Technical Writer specializes in creating, editing, and maintaining user manuals, online help, and other technical documents related to ERP software systems.

These systems are comprehensive business tools that help companies manage and integrate the essential parts of their businesses.

They work closely with software developers, project managers, and end-users to ensure the clarity and accuracy of the software’s functionality.

They might also conduct interviews with subject matter experts to gain a deep understanding of the software for accurate documentation.

Their primary responsibility is to create easy-to-understand user guides and process flows that help users navigate and utilize ERP systems effectively and efficiently.

These guides may include step-by-step instructions, screenshots, diagrams, and frequently asked questions.

Additionally, ERP Technical Writers are also responsible for updating existing documentation to reflect system upgrades or changes, and ensuring all the information presented is up-to-date and relevant.

They often use specialized tools and software for technical writing and might also be involved in conducting training sessions to help users understand the ERP system better.

Furthermore, they are expected to maintain a consistent writing style and terminology across all documents to ensure continuity and comprehensibility for users.

They also review and revise their work to ensure it is free of errors and meets the organization’s standards.

 

ERP Technical Writer Qualifications and Skills

An ERP Technical Writer should have a variety of technical, soft skills, and industry knowledge, such as:

• Strong understanding of ERP systems and their functionalities to write accurate and comprehensive technical documents.
• Excellent writing skills to create clear, concise, and grammatically correct content. This includes user manuals, system documentation, help files, and FAQs.
• Good communication skills to collaborate with ERP developers, system administrators, and end-users to gather information for documentation.
• Ability to translate complex technical information into easy-to-understand language for non-technical users.
• Detail-oriented and analytical thinking skills to understand and document the intricacies of ERP systems and software.
• Project management skills to oversee the creation, updating, and delivery of technical documents within the stipulated deadlines.
• Proficiency in technical writing tools and software like Microsoft Office, Adobe Acrobat, Snagit, and other document collaboration tools.
• Problem-solving skills to identify gaps in existing documentation and devise effective ways to fill these gaps.
• Ability to handle multiple projects simultaneously and work under tight deadlines.

 

ERP Technical Writer Experience Requirements

An ERP Technical Writer generally needs to have at least 2-3 years of experience in a technical writing position, ideally within the software or IT industry.

This experience provides them with the necessary understanding of how to convey complex information in a clear and concise manner.

During their early years of experience, candidates should also gain exposure to ERP systems.

This could be through a role in system administration, ERP consulting, or even a specific ERP user role.

Candidates with 4-5 years of experience are typically expected to have a strong understanding of ERP systems and their functionality.

This experience often includes creating user guides, manuals, help documents, or training materials for ERP systems.

Those with over 5 years of experience and a proven track record in ERP technical writing might be prepared for a senior or leadership role.

This could involve overseeing a team of technical writers, determining documentation standards, and setting the strategic direction for ERP documentation.

In addition to job experience, a solid understanding of ERP concepts and technologies such as SAP, Oracle, or Microsoft Dynamics is crucial.

The candidate should also be comfortable with various technical writing tools and software.

 

ERP Technical Writer Education and Training Requirements

An ERP Technical Writer typically holds a bachelor’s degree in English, Technical Communication, Computer Science, or a related field.

In addition to this, they should have excellent writing and communication skills, and a strong understanding of ERP systems, such as SAP, Oracle, or Microsoft Dynamics.

Candidates with a solid background in software documentation, information technology, or computer sciences are generally preferred.

Familiarity with specific ERP modules or functionalities, such as HR, Finance, Supply Chain, etc., might also be required depending upon the role.

Some positions may require an ERP Technical Writer to have a master’s degree in a specific IT or technical writing discipline, or a certification in a particular ERP system.

In addition to formal education, ERP Technical Writers often continue their learning through specialized training courses or self-study to keep up to date with the latest ERP technologies and documentation techniques.

Additionally, experience with different documentation tools and technologies such as XML, HTML, and Adobe FrameMaker, as well as project management skills, can be beneficial.

 

ERP Technical Writer Salary Expectations

The average salary for an ERP Technical Writer is $71,682 (USD) per year.

However, the actual salary can vary based on factors such as years of experience, level of technical expertise, geographical location, and the nature of the employing company.

 

ERP Technical Writer Job Description FAQs

What skills does an ERP Technical Writer need?

An ERP Technical Writer needs to have strong writing and editing skills to develop clear, concise, and comprehensive documentation.

They should have a deep understanding of ERP systems and their functionalities to create accurate guides and manuals.

This role also requires excellent research skills, attention to detail, and the ability to work independently or as part of a team.

Technical Writers should also possess good communication skills to interact with different stakeholders and understand their requirements.

 

Do ERP Technical Writers need a degree?

Most ERP Technical Writers have a bachelor’s degree in a related field such as English, Communications, or Information Technology.

However, it’s more important to have a good understanding of ERP systems, technical writing, and software documentation.

Some employers may prefer candidates with a degree in a technical field or professional certifications in technical writing or ERP systems.

 

What should you look for in an ERP Technical Writer resume?

A promising ERP Technical Writer resume should showcase a solid background in technical writing, particularly in documenting ERP systems.

Look for experience in creating user guides, manuals, process flows, and other technical documentation.

Proficiency in tools such as Microsoft Office, Adobe Acrobat, and HTML is also beneficial.

Strong communication skills, attention to detail, and a knack for explaining complex concepts in a user-friendly manner are also important qualities.

 

What qualities make a good ERP Technical Writer?

A good ERP Technical Writer should be able to communicate complex information in a clear, concise, and understandable manner.

They should be detail-oriented, organized, and capable of managing multiple tasks simultaneously.

Being self-motivated and able to work independently is also crucial, as is the ability to work collaboratively with a diverse team.

Staying updated with the latest trends and developments in ERP systems and technical writing is also important.

 

How does an ERP Technical Writer interact with other team members?

ERP Technical Writers often work closely with system developers, project managers, and other stakeholders.

They need to gather information about system updates, new functionalities, and user requirements.

They might also need to collaborate with other team members to ensure that the documentation aligns with the overall project goals and meets the users’ needs.

Excellent communication and interpersonal skills are necessary for these interactions.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intricate role of an ERP Technical Writer.

Surprised?

It’s not just about writing technical documents.

It’s about shaping the way businesses interact with their systems, one manual, guide or user document at a time.

With our handy ERP Technical Writer job description template and real-life instances, you’re ready to embark on this journey.

But don’t stop just yet.

Delve further with our job description generator. It’s your gateway to precision-crafted job listings or honing your resume to absolute brilliance.

Keep in mind:

Every piece of technical writing contributes to a broader understanding.

Let’s shape the future of business operations. Together.

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