Escape Room Coordinator Job Description [Updated for 2025]

In the exciting world of immersive entertainment, the role of an Escape Room Coordinator is becoming increasingly crucial.

As the popularity of escape rooms continues to rise, the demand for talented individuals who can design, manage, and enhance these immersive experiences is skyrocketing.

But what is really expected from an Escape Room Coordinator?

Whether you are:

• A job seeker curious about the nuts and bolts of this unique role,
• A hiring manager aiming to define the perfect candidate,
• Or just fascinated by the intricate world of escape room coordination,

You’ve landed in the right place.

Today, we’re presenting a customizable Escape Room Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Escape Room Coordinator Duties and Responsibilities

Escape Room Coordinators are responsible for the overall customer experience in an escape room facility.

They have a wide range of responsibilities, from room setup to customer service.

Escape Room Coordinators perform the following duties and responsibilities:

• Oversee daily operations of the escape room facility
• Design and set up escape room scenarios, puzzles, and props
• Ensure the safety of all customers during their escape room experience
• Monitor escape room experiences and provide hints or extend help as needed
• Reset escape rooms after each group, ensuring all props and puzzles are in their correct positions for the next group
• Provide excellent customer service, addressing customer inquiries, concerns, and complaints effectively
• Manage bookings and reservations for the escape room
• Maintain cleanliness and sanitation of the escape rooms and the facility
• Train new staff members and create shift schedules
• Coordinate with the management for necessary repairs and updates for the escape rooms
• Organize and participate in promotional events and marketing strategies to attract new customers

 

Escape Room Coordinator Job Description Template

Job Brief

We are seeking a creative and organized Escape Room Coordinator to manage and oversee our Escape Room operations.

The Coordinator is responsible for managing bookings, designing and updating room scenarios, solving problems, and providing excellent customer service.

The ideal candidate should have a strong passion for puzzle and game design, excellent organizational and leadership skills, and a knack for problem-solving.

They should also have excellent interpersonal skills to provide a thrilling and unforgettable experience for our customers.

 

Responsibilities

• Manage and coordinate escape room bookings and schedules
• Design, implement, and update engaging escape room scenarios
• Ensure the escape rooms are safe, clean, and ready for customers
• Train staff on the operation of the escape rooms and scenario briefings
• Provide exceptional customer service, including scenario briefings and answering customer queries
• Handle any customer complaints and resolve any issues that arise
• Maintain inventory of props and equipment
• Ensure compliance with safety regulations and guidelines
• Coordinate with management to develop marketing strategies for the escape rooms
• Keep up-to-date with escape room industry trends and make recommendations for improvements

 

Qualifications

• Previous experience in an escape room or similar entertainment setting is preferred
• Experience with puzzle or game design
• Excellent organizational and leadership skills
• Strong customer service and communication skills
• Problem-solving aptitude
• Ability to manage multiple tasks and work under pressure
• Experience with scheduling software or booking systems is a plus
• High school diploma or equivalent; Bachelor’s degree in a related field is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Employee discount
• Professional development opportunities

 

Additional Information

• Job Title: Escape Room Coordinator
• Work Environment: Indoor setting with some physical demands such as lifting or moving props and equipment. Some weekend and evening hours may be required.
• Reporting Structure: Reports to the Operations Manager or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Varies by location and experience
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Escape Room Coordinator Do?

An Escape Room Coordinator is a professional who manages the operations of an escape room, a physical adventure game in which players solve a series of puzzles and riddles in a limited amount of time.

They design and create engaging and challenging escape room experiences, often based on a specific theme or storyline.

This involves designing puzzles, riddles, and clues, as well as ensuring the physical space is properly set up for the game.

They work with team members to brief players about the rules and storyline of the game, provide hints or tips when necessary, and ensure the safety of all participants.

Escape Room Coordinators also maintain the escape room facilities, ensuring that all props and clues are in their proper place and in working order before each game session.

They often interact with customers, taking bookings, handling payments, and providing excellent customer service to enhance the overall experience.

Moreover, they are responsible for collecting feedback from participants after the game, using this information to continuously improve the escape room experience.

 

Escape Room Coordinator Qualifications and Skills

An effective Escape Room Coordinator should have the skills and qualifications that align with the specific demands of this role, which include:

• Exceptional interpersonal skills to connect with customers and provide them with an enjoyable and memorable escape room experience.
• Strong problem-solving skills to create, modify, and manage escape room scenarios and puzzles that are both challenging and fun.
• Excellent organizational skills to manage bookings, respond to inquiries, and maintain a smooth operation of the escape room facility.
• Good physical stamina to prepare rooms for new sessions, reset puzzles, and maintain the facility.
• Effective communication skills to clearly explain escape room rules and scenarios to customers, answer any queries, and provide hints when required.
• Capability to work under pressure and manage multiple tasks simultaneously while maintaining a positive and professional attitude.
• Technical skills to operate, maintain, and troubleshoot escape room equipment and technology.
• Customer service skills to handle transactions, scheduling, and customer complaints or suggestions, ensuring an overall positive experience for the customers.

 

Escape Room Coordinator Experience Requirements

Escape Room Coordinators should ideally have prior experience in a customer service or entertainment role.

This experience helps in understanding the importance of customer satisfaction and how to create a memorable experience for clients.

Entry-level candidates should have at least 1-2 years of experience in a related role, often obtained through part-time work or internships in an entertainment, events, or customer service setting.

This helps them to understand the basics of managing and maintaining an exciting and engaging environment.

Candidates with 3-5 years of experience are often prepared to handle complex or demanding tasks, such as designing new escape room scenarios, managing a team, or handling conflict resolution.

Those with more than 5 years of experience are considered highly proficient in their roles, and may have managerial or leadership experience.

They might be ready for roles that require overseeing multiple escape rooms, training new coordinators, or even managing an entire facility.

Additional experience in project management, game design, or theatre can also be beneficial for this role, as these skills can help in creating engaging and immersive escape room experiences.

 

Escape Room Coordinator Education and Training Requirements

Escape Room Coordinators typically have at least a high school diploma or equivalent.

While a specific degree is not usually required, a degree in business management, theater arts, psychology, or another related field can be beneficial.

They need strong organizational and problem-solving skills and must have a good understanding of game design, storytelling and psychology to create immersive and challenging experiences for players.

As most Escape Rooms rely heavily on technology, coordinators should also have a basic understanding of technology, including computer systems and electronics.

On-the-job training is usually provided to ensure the coordinator is familiar with the specific setup and running of their escape room.

They are trained in emergency procedures, safety regulations, and the specific rules of their escape room.

While not necessary, a certification in project management or game design can be advantageous.

It can illustrate a coordinator’s dedication to their role and their willingness to continually improve their skills.

Additionally, customer service or hospitality experience can be beneficial as coordinators interact closely with customers, ensuring their safety and enjoyment during the game.

 

Escape Room Coordinator Salary Expectations

An Escape Room Coordinator can expect to earn an average salary of $31,900 (USD) per year.

The actual earnings may vary based on factors such as the number of rooms managed, overall experience in the industry, and the location of the escape room.

 

Escape Room Coordinator Job Description FAQs

What skills does an Escape Room Coordinator need?

An Escape Room Coordinator should have strong problem-solving skills and creativity to design and implement engaging escape room experiences.

They should also have excellent communication skills to clearly explain the rules and clues to customers, and to coordinate with their team.

A good understanding of safety regulations and comfort with using technology and special effects are also needed.

 

Do Escape Room Coordinators need a degree?

While a degree is not specifically required to become an Escape Room Coordinator, having a degree in theatre, design, or a related field can be beneficial.

Experience in event planning, customer service, or a related field is often more important.

 

What should you look for in an Escape Room Coordinator resume?

When reviewing an Escape Room Coordinator’s resume, look for experience in managing events or games, especially in an escape room or similar setting.

Strong problem-solving, communication, and customer service skills should be evident.

Technical skills related to the design and operation of escape rooms, such as knowledge of electronics or special effects, can also be beneficial.

 

What qualities make a good Escape Room Coordinator?

A good Escape Room Coordinator is imaginative and creative, with the ability to design engaging and challenging escape room experiences.

They should also be detail-oriented to ensure safety and functionality of the escape room.

Excellent interpersonal skills are important for dealing with customers and staff, and they should also have the ability to handle stressful situations calmly.

 

What are the daily duties of an Escape Room Coordinator?

An Escape Room Coordinator’s daily duties can include designing and setting up escape rooms, briefing customers on the rules and clues, managing bookings and schedules, maintaining and troubleshooting equipment, and ensuring all safety regulations are met.

They may also handle customer inquiries and feedback, and coordinate with staff to ensure smooth operation of the escape room.

 

Conclusion

And there you have it.

Today, we’ve unlocked the secrets of what it really means to be an escape room coordinator.

Surprised?

It’s not just about locking doors.

It’s about creating immersive experiences, one clue at a time.

With our go-to escape room coordinator job description template and real-world examples, you’re ready to make your mark.

But why limit yourself?

Dig further with our job description generator. It’s your ultimate guide to crafting precise listings or shaping your resume to perfection.

Always remember:

Every clue you set is a part of the grand adventure.

Let’s create thrilling experiences. Together.

How to Become an Escape Room Coordinator (Complete Guide)

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