Field Service Coordinator Job Description [Updated for 2025]

In our increasingly connected world, the role of field service coordinators is becoming more crucial than ever.

As industries evolve and technology advances, the need for skilled coordinators who can efficiently manage field services, streamline operations, and ensure customer satisfaction grows more pressing.

So, what exactly does a field service coordinator do?

Whether you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager trying to define the ideal candidate,
• Or simply curious about the intricacies of field service coordination,

You’ve come to the right place.

Today, we present a customizable field service coordinator job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Field Service Coordinator Duties and Responsibilities

Field Service Coordinators are responsible for organizing and overseeing the operations of a team of field service technicians.

They schedule appointments, ensure effective communication between the field service team and clients, and manage the logistics involved with field service tasks.

Their duties and responsibilities include:

• Scheduling and dispatching field service technicians to client locations
• Coordinating with clients to understand their service needs and ensure their satisfaction
• Maintaining accurate records of all service activities and transactions
• Assessing the performance of the field service team and providing feedback for improvement
• Managing the inventory of equipment and supplies to ensure field service technicians have the necessary tools for their jobs
• Communicating with the field service team to keep them informed about changes in schedules or client requirements
• Developing and implementing strategies to improve the efficiency and effectiveness of field service operations
• Ensuring compliance with safety regulations and quality standards in all field service operations
• Resolving any issues or conflicts that arise during field service operations

 

Field Service Coordinator Job Description Template

Job Brief

We are looking for a competent Field Service Coordinator to manage the deployment and productivity of our field service personnel.

The Field Service Coordinator will be responsible for assigning jobs and tasks, coordinating with field service technicians, and ensuring that customer needs are met efficiently and effectively.

Our ideal candidate is an excellent communicator, able to manage resources and personnel effectively, possesses deep knowledge of field operations, and has a solution-oriented mindset.

 

Responsibilities

• Coordinate, schedule and assign service orders to field technicians
• Monitor and track the progress of field operations and keep all stakeholders updated
• Ensure field personnel have the necessary tools, equipment, and resources to complete their tasks
• Manage logistics, such as transportation and on-site coordination
• Handle customer queries and resolve issues promptly
• Prepare and present reports on field operations and efficiency
• Manage the training and development of field personnel
• Maintain an updated record of field service technicians’ skills and availability
• Ensure compliance with safety and quality standards

 

Qualifications

• Proven work experience as a Field Service Coordinator or similar role
• Knowledge of service delivery and customer satisfaction concepts
• Proficient in using field service software and office applications
• Strong organizational and multitasking abilities
• Excellent communication and leadership skills
• Ability to work under pressure and resolve conflicts
• High school diploma; degree in a technical, engineering or relevant field is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Field Service Coordinator
• Work Environment: Office setting with frequent field visits. Some travel may be required.
• Reporting Structure: Reports to the Field Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Field Service Coordinator Do?

Field Service Coordinators typically work for businesses that provide products or services requiring installation, maintenance, or repair.

These can range from tech companies, manufacturing firms to utility providers.

They are primarily responsible for coordinating field service teams and ensuring that they can effectively fulfill their roles.

This involves scheduling service appointments, dispatching service technicians to specific locations, and providing them with the necessary resources.

A significant part of their job is to liaise between the field service technicians and the customers.

They are responsible for communicating the job requirements to the technicians and ensuring that the customer’s needs are met within the specified time frame.

They also handle customers’ complaints and concerns, providing solutions or escalating the issues when necessary.

Field Service Coordinators may also track and manage inventory, ensuring that service technicians have the necessary parts and equipment to complete their jobs.

In addition, they often use various software to manage work orders, track performance, and improve efficiency.

Their role is crucial in maintaining customer satisfaction and the efficient running of field operations.

 

Field Service Coordinator Qualifications and Skills

A proficient Field Service Coordinator should possess the necessary skills and qualifications that align with your job description, such as:

• Organizational skills for coordinating, scheduling, and managing field service operations efficiently and on time
• Technical expertise to understand the nature of services provided and to troubleshoot any field challenges
• Interpersonal skills to effectively communicate with field service technicians and build strong relationships with clients
• Problem-solving skills to swiftly address and resolve any service delivery issues or delays
• Customer service skills to ensure client satisfaction, respond to client inquiries, and handle complaints professionally
• Ability to multitask and maintain composure under pressure as this role often requires handling multiple tasks simultaneously
• Knowledge of field service management software to track and monitor field operations
• Administrative skills for accurate record keeping, reporting, and documentation of field service operations

 

Field Service Coordinator Experience Requirements

Field Service Coordinators typically have an associate’s or bachelor’s degree in business administration, supply chain management, or a related field.

For entry-level positions, candidates may need 1 to 2 years of experience in customer service, logistics, or administration roles.

This experience could be gained through internships, part-time jobs, or full-time roles.

Candidates who have 3 to 5 years of experience often have developed their skills in roles such as Field Service Technician, Logistics Coordinator, or Service Dispatcher.

Those with more than 5 years of experience are usually expected to possess some leadership experience and might have worked in roles where they were responsible for coordinating teams, managing schedules, or overseeing projects.

Some companies may require Field Service Coordinators to have specific knowledge of their industry or product.

In such cases, previous experience within the same industry can be highly beneficial.

Moreover, experience with certain software tools, such as customer relationship management (CRM) systems or service dispatch software, may also be required.

Therefore, hands-on experience with these tools could significantly improve a candidate’s prospects.

For senior or managerial positions, an additional 3 to 5 years of experience is often required, with a focus on team leadership and strategic decision-making skills.

Overall, the ability to demonstrate progressive responsibility in field service roles over time is a key experience requirement for a Field Service Coordinator.

 

Field Service Coordinator Education and Training Requirements

Field Service Coordinators typically require a bachelor’s degree in business, operations management, or a related field.

This is to provide a foundation in the principles of organizing, planning, and executing services and managing resources.

In addition to a degree, work experience in a field service role is beneficial, as it provides a practical understanding of various aspects of the job.

This could include skills in areas such as customer service, technical support, or logistics.

Knowledge of field service management software is often essential, as many tasks in this role involve scheduling, tracking, and reporting using these tools.

Some roles may require specific certifications, such as Project Management Professional (PMP) or Certified Field Service Manager (CFSM), depending on the industry and the responsibilities of the position.

Field Service Coordinators often need excellent communication skills and the ability to solve problems quickly.

Therefore, training in customer service, team management, and problem-solving techniques can be valuable.

Ongoing professional development is also important in this role, as coordinators need to stay up-to-date with the latest trends and technologies in field service management.

Therefore, many successful Field Service Coordinators pursue additional courses and certifications throughout their careers.

 

Field Service Coordinator Salary Expectations

The average salary for a Field Service Coordinator is $50,942 (USD) per year.

However, the actual compensation can vary significantly based on factors such as experience, level of responsibility, location, and the industry in which they work.

 

Field Service Coordinator Job Description FAQs

What skills does a Field Service Coordinator need?

A Field Service Coordinator should possess strong organizational and planning skills, as they will be managing field operations, schedules, and resources.

They should also have good communication and interpersonal skills to liaise effectively with field technicians, clients, and other stakeholders.

Problem-solving and decision-making abilities are important too, as they’ll often be required to find solutions to issues that arise in the field.

 

Do Field Service Coordinators need a degree?

While a degree is not always required, many employers prefer Field Service Coordinators to have a degree in a relevant field such as business management, operations management, or engineering.

Some companies may accept substantial relevant work experience in lieu of formal education.

Additionally, knowledge of industry-specific regulations and standards can be beneficial.

 

What should you look for in a Field Service Coordinator resume?

On a Field Service Coordinator’s resume, look for experience in managing and coordinating field operations and personnel.

They should demonstrate proficiency in scheduling, dispatching, and overseeing field service tasks.

Knowledge of field operations in the specific industry, along with experience in customer service and handling client relationships, is a plus.

Skills such as problem-solving, communication, and time management should also be evident.

 

What qualities make a good Field Service Coordinator?

A good Field Service Coordinator is highly organized and able to manage multiple tasks simultaneously.

They are excellent problem-solvers and can make decisions quickly and efficiently.

Good Field Service Coordinators are also strong communicators, able to liaise effectively with different stakeholders.

They are customer-focused, ensuring that all field services meet the client’s needs and expectations.

 

Is it difficult to hire a Field Service Coordinator?

Hiring a Field Service Coordinator can be challenging because the role requires a unique blend of skills, including field operations management, customer service, and effective communication.

However, with a well-written job description that clearly outlines the responsibilities and requirements of the role, you can attract the right candidates.

Offering competitive salary and benefits can also help in attracting and retaining skilled Field Service Coordinators.

 

Conclusion

There you go.

Today, we’ve shed some light on what it means to be a Field Service Coordinator.

Surprise, surprise?

It’s not just about scheduling and dispatching.

It’s about ensuring smooth operations, one service call at a time.

With our comprehensive field service coordinator job description template and real-world examples, you’re prepared to take action.

But don’t stop just yet.

Go beyond with our job description generator. It’s your stepping-stone to creating precise job listings or polishing your resume to perfection.

Keep in mind:

Every service task is a piece of the operational puzzle.

Let’s ensure smooth operations. Together.

How to Become a Field Service Coordinator (Complete Guide)

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