Fire Dispatcher Job Description [Updated for 2025]

In an era of heightened safety and emergency response, the role of fire dispatchers is increasingly critical.

As emergency situations arise, the demand for competent individuals who can promptly dispatch, coordinate, and manage our emergency response resources becomes crucial.

But let’s delve deeper: What’s really expected from a fire dispatcher?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the inner workings of fire dispatching,

You’re in the right place.

Today, we reveal a customizable fire dispatcher job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

Fire Dispatcher Duties and Responsibilities

Fire Dispatchers play a critical role in emergency services by serving as the communication link between the public and fire rescue teams.

They respond to emergency calls, dispatch appropriate resources, and provide vital information to those in the field.

Their duties and responsibilities include:

• Answer emergency and non-emergency calls from the public requesting fire service
• Determine the nature and location of the emergency, and decide on the best response using system status management
• Dispatch and coordinate the responses of public safety agencies such as fire departments and medical services
• Maintain communication with the responding fire service units and update them with any additional information
• Monitor and operate radio and computer systems, including Computer Aided Dispatch (CAD) systems
• Document all call information according to standard operating procedures
• Provide pre-arrival instructions to callers to ensure their safety until responders arrive
• Keep track of fire department personnel and equipment status and availability
• Participate in regular training and drills to maintain a high level of readiness
• Ensure proper functioning of communication equipment, and report any malfunctions for prompt repair

 

Fire Dispatcher Job Description Template

Job Brief

We are seeking a reliable and detail-oriented Fire Dispatcher to efficiently handle emergency calls and dispatch the appropriate emergency services.

The Fire Dispatcher’s responsibilities include receiving and prioritizing emergency calls, dispatching appropriate fire and emergency medical personnel, and maintaining communication with assigned units.

The ideal candidate should be able to stay calm under pressure, accurately assess each situation, and develop an appropriate response plan.

 

Responsibilities

• Answer emergency and non-emergency calls and document important information
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units
• Operate and manage a multi-line telephone console system
• Utilize a computer-aided dispatch system for tracking, information gathering, and dispatching
• Prioritize calls according to urgency and importance
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Stay in constant communication with emergency response teams to keep them updated
• Coordinate with other emergency services to provide a unified response
• Monitor and track the status of fire and emergency personnel
• Attend training and continuing education sessions as required

 

Qualifications

• Proven experience as a dispatcher or relevant position
• Must be proficient in relevant computer applications or systems
• Fast typing with experience in data entry
• Knowledge of procedures and guidelines for emergency situations
• Superb hearing and communication skills
• Ability to remain calm and composed, especially in emergency situations
• Excellent problem-solving and multitasking skills
• Understanding of medical and fire terminology is a plus
• High school diploma or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Fire Dispatcher
• Work Environment: Office setting with shift work, including weekends and public holidays. The ability to work under stressful conditions is essential.
• Reporting Structure: Reports to the Dispatch Supervisor or Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $37,000 minimum to $57,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Fire Dispatcher Do?

Fire Dispatchers play a critical role in emergency services, operating as the vital link between those in need and the appropriate emergency response team.

Typically working in fire stations, emergency call centers, or similar environments, they are responsible for receiving emergency calls, determining the nature and location of the incident, and dispatching the relevant fire rescue services.

During an emergency, they provide vital information to the responding fire personnel, including details about the incident, possible risks, and best access routes to the location.

They maintain contact with the firefighters throughout the incident, providing them with any additional information or support as needed.

In addition to handling emergency calls, Fire Dispatchers are also responsible for maintaining detailed records of the calls received, the dispatched fire units, and the outcome of the incidents.

They are often trained to provide essential first-aid instructions to callers over the phone while waiting for the emergency responders to arrive.

Overall, their job requires a high level of multitasking, excellent communication skills, and the ability to remain calm under pressure.

 

Fire Dispatcher Qualifications and Skills

Fire Dispatchers require a unique blend of technical skills, interpersonal skills, and industry-specific knowledge, including:

• Excellent communication skills to effectively receive and relay critical information to and from emergency responders.
• Ability to work under pressure and make quick decisions during emergency situations.
• Detail-oriented with the ability to multitask, managing multiple lines of communication and tracking numerous emergency units simultaneously.
• Technical proficiency to work with complex dispatching systems and radio communication equipment.
• Geographical knowledge of the service area to provide accurate and efficient routing information to emergency responders.
• Problem-solving skills to troubleshoot potential communication issues and make swift decisions during emergencies.
• Excellent listening skills to accurately understand and record information from callers, often in stressful situations.
• Physical stamina and emotional resilience to deal with the demands and pressures of a job that operates around the clock, often in high-stress scenarios.

 

Fire Dispatcher Experience Requirements

Fire dispatchers are required to have a high school diploma or GED.

In terms of experience, entry-level fire dispatchers may not require any specific experience as they will be trained on the job.

However, having a background in customer service or a similar field can be beneficial.

For those with 1-2 years of experience, they may have worked in a dispatch center, law enforcement agency, or fire department.

This experience will have provided them with important skills like multi-tasking, critical thinking, and dealing with high-pressure situations.

Candidates with more than 3 years of experience may have developed specialized skills such as knowledge of fire behavior and firefighting tactics, emergency medical dispatching, and proficiency in using Computer-Aided Dispatch (CAD) systems.

They are expected to have a strong understanding of local geography, emergency response protocol, and communication equipment.

Fire dispatchers with over 5 years of experience may have held supervisory roles, overseeing the work of other dispatchers, coordinating training, and ensuring compliance with departmental policies and regulations.

Such individuals are ideal candidates for managerial roles in the fire dispatching department.

 

Fire Dispatcher Education and Training Requirements

Fire Dispatchers typically need to have a high school diploma or equivalent education.

They usually undergo on-the-job training that includes classroom instruction on local street geography, department procedures, and job-related computer applications.

Some cities and states may require Fire Dispatchers to have a certification as an Emergency Medical Dispatcher (EMD) or a similar certification.

This certification requires knowledge of emergency medical procedures and protocols to prioritize calls and provide appropriate instructions to callers before emergency services arrive.

Some positions may also require candidates to have completed certain courses in fire science or emergency management.

Fire Dispatchers must also possess excellent communication skills, the ability to remain calm under pressure, and quick decision-making skills.

Continuous training and workshops are often encouraged to keep up-to-date with changes in technology and procedures.

A candidate’s dedication to ongoing learning and improvement may increase their potential for advancement within the field.

 

Fire Dispatcher Salary Expectations

A Fire Dispatcher earns an average salary of $41,500 (USD) per year.

The actual earnings can differ based on factors such as experience, the area of employment, and the size of the employing fire department.

 

Fire Dispatcher Job Description FAQs

What skills does a Fire Dispatcher need?

Fire Dispatchers require excellent communication and multitasking skills as they coordinate fire services and support to emergencies.

They should be able to work under pressure and make quick decisions.

Being detail-oriented and having a good memory are also crucial, as is the ability to accurately input and retrieve data from various systems.

 

Do Fire Dispatchers need any specific qualifications?

Many Fire Dispatchers have a high school diploma or equivalent, but specific qualifications can depend on the department.

It’s common for Fire Dispatchers to undergo specific training courses provided by the fire department, where they learn dispatch codes, emergency response protocols, and how to use dispatch equipment.

 

What should you look for in a Fire Dispatcher resume?

A Fire Dispatcher resume should showcase their ability to work under pressure, make quick decisions, and communicate clearly.

Prior experience in a similar role or in the fire service can be beneficial.

Knowledge of the local area, including roads and landmarks, can also be useful.

Evidence of formal training or certifications in dispatch can be a plus.

 

What qualities make a good Fire Dispatcher?

A good Fire Dispatcher should be calm under pressure and able to make critical decisions quickly.

They need excellent communication skills to effectively gather information and relay instructions.

Attention to detail, good problem-solving skills, and a high level of professionalism are also important qualities.

 

Is it difficult to hire Fire Dispatchers?

Hiring Fire Dispatchers can be challenging due to the specific skills and mindset required for the role.

The job involves high-stress situations, and not everyone is suited for it.

Therefore, a thorough selection process, including practical tests and psychological evaluation, is often necessary to find the right candidate.

 

Conclusion

And that wraps it up.

Today, we’ve illuminated the crucial role of a fire dispatcher.

Surprise, surprise!

It’s not just about answering calls.

It’s about orchestrating life-saving missions, one emergency at a time.

With our comprehensive fire dispatcher job description template and real-life scenarios, you’re fully equipped to take the leap.

But why put the brakes on now?

Delve further with our job description generator. It’s your next ladder rung to meticulously designed listings or refining your resume to excellence.

Remember:

Each emergency call contributes to a safer community.

Let’s create that security. Together.

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