Fixed Operations Manager Job Description [Updated for 2025]

In the automotive industry, the role of the Fixed Operations Manager is critical and attention-grabbing.
As the industry evolves, so does the demand for skilled professionals who can effectively supervise, develop, and safeguard our dealership operations.
But let’s delve deeper: What’s actually expected from a Fixed Operations Manager?
Whether you are:
- A job seeker trying to understand the core of this role,
- A hiring manager outlining the perfect candidate,
- Or simply fascinated by the intricacies of automotive operations management,
You’re in the right place.
Today, we present a customizable Fixed Operations Manager job description template, designed for easy posting on job boards or career sites.
Let’s dive right into it.
Fixed Operations Manager Duties and Responsibilities
Fixed Operations Managers are primarily responsible for overseeing the operation of the parts and service departments in automotive dealerships.
They are responsible for managing staff, maintaining inventory, and ensuring customer satisfaction.
The duties and responsibilities of a Fixed Operations Manager include:
- Manage and supervise the daily operations of the service and parts departments
- Develop and implement strategies to increase productivity and profits
- Work closely with the dealership management team to ensure smooth operation
- Establish and maintain relationships with suppliers and vendors
- Oversee the ordering and management of parts inventory
- Ensure customer satisfaction by handling complaints and providing solutions
- Train and mentor staff to ensure high levels of competency
- Monitor and manage the department’s budget and financial performance
- Ensure compliance with safety and environmental regulations
- Coordinate with the sales department to maximize profit and efficiency
Fixed Operations Manager Job Description Template
Job Brief
We are seeking an experienced and dynamic Fixed Operations Manager to oversee our automotive service department.
The Fixed Operations Manager is responsible for supervising the day-to-day operations of our service, parts, and body shop departments, ensuring efficiency and quality service to our customers.
The ideal candidate will have a strong background in automotive repair, a knack for leadership, and the ability to strategize and implement process improvements.
Responsibilities
- Oversee the daily operations of the service, parts, and body shop departments.
- Implement strategies to improve productivity and customer satisfaction.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Identify and resolve customer complaints and service issues.
- Collaborate with sales and marketing teams to drive service promotions and offerings.
- Ensure compliance with laws and regulations pertaining to automotive repair.
- Manage department budget and monitor expenditure.
- Stay updated on the latest automotive technology and best practices.
Qualifications
- Proven experience as a Fixed Operations Manager or similar role in the automotive industry.
- Strong knowledge of automotive repair and maintenance.
- Excellent leadership and team management skills.
- Strong understanding of customer satisfaction metrics and strategies.
- Proficiency in relevant software applications.
- Ability to handle and resolve conflicts effectively.
- Exceptional communication and customer service skills.
- Bachelor’s degree in Business Administration, Automotive Management, or related field is preferred.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Additional Information
- Job Title: Fixed Operations Manager
- Work Environment: This position is primarily in an office setting within an automotive dealership. May involve some local travel for meetings or training sessions.
- Reporting Structure: Reports to the General Manager or Dealer Principal.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $70,000 minimum to $120,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Fixed Operations Manager Do?
Fixed Operations Managers typically work for automobile dealerships and service centers, overseeing the daily operations of the service, parts, and body shop departments.
They are responsible for setting business strategies, establishing standard operating procedures, and improving revenue for the fixed operations division, which includes parts, service, and body shops.
Fixed Operations Managers work closely with other managers and staff to ensure high customer satisfaction.
They review repair orders to ensure that work is completed efficiently and meets both the dealership’s and customer’s standards.
They manage the hiring, training, and performance of the service department staff.
They also oversee inventory control, ordering parts as needed and maintaining an efficient parts department.
Their role also involves developing and implementing marketing strategies to promote the dealership’s services, and maintaining a good working relationship with manufacturers and vendors.
Fixed Operations Managers regularly review and analyze departmental performance data to identify areas for improvement, and implement changes as necessary to increase profitability and customer satisfaction.
They are also responsible for ensuring the dealership complies with all safety regulations and industry standards.
Fixed Operations Manager Qualifications and Skills
A competent Fixed Operations Manager should possess the following qualifications and skills:
- Strong knowledge of the fixed operations industry and its standard practices.
- Exceptional leadership and management skills for overseeing staff, coordinating operations and making key business decisions.
- Excellent financial acumen for managing budgets, forecasting sales, and performing cost analyses.
- Effective communication skills to liaise with stakeholders, team members, and clients.
- Ability to develop and implement strategic plans to improve operational efficiency and drive revenue growth.
- Experience with inventory management and understanding of supply chain processes.
- Strong customer service skills to ensure customer satisfaction and manage customer complaints.
- Excellent problem-solving abilities to address issues that may arise in operations.
- Proficient in using various software and technology tools related to fixed operations.
- Strong attention to detail to ensure the highest level of quality in the work environment and in the products or services provided.
Fixed Operations Manager Experience Requirements
Fixed Operations Managers typically have a minimum of 3 to 5 years of experience in a dealership or automotive service environment.
This experience often involves roles such as Service Advisor, Parts Manager, or Service Manager.
In these roles, they gain valuable experience in overseeing the daily operations of the service and parts departments, ensuring customer satisfaction, and managing team performance.
They also learn about inventory control, budget management, and warranty administration.
Candidates with more than 5 years of experience often have a solid understanding of the service and parts operations in a dealership, as well as a proven track record of achieving departmental goals and objectives.
They may have also gained experience in strategic planning, staff development, and profitability improvement.
Those with more than 7 years of experience may have some leadership experience in their background and may be ready for a more senior managerial role within a dealership.
This could include roles such as General Manager or Dealer Principal.
They may also have gained experience in areas such as business development, process improvement, and the implementation of new service and parts strategies.
In addition to these experience requirements, a Fixed Operations Manager often holds a degree in Business Administration, Automotive Service Management, or a related field.
However, significant industry experience may sometimes be considered in lieu of formal education.
Fixed Operations Manager Education and Training Requirements
Fixed Operations Managers typically have a minimum of a high school diploma or equivalent education.
However, a bachelor’s degree in business administration, management, or a related field is often preferred by employers.
Extensive experience in the automotive service sector or in service department management is usually required.
This role demands a deep understanding of automotive systems and processes.
Fixed Operations Managers should possess strong leadership, customer service, and communication skills.
They also need a solid background in business management, finance, and strategic planning.
Some positions may require Fixed Operations Managers to hold specific certifications such as Automotive Service Excellence (ASE) or similar.
These certifications validate the professional’s expertise in automotive service and repair.
To enhance their skills and knowledge, many Fixed Operations Managers attend ongoing training programs and workshops related to automotive service management, customer relations, and business operations.
Moreover, experience with specific automotive software, inventory management systems, and knowledge of industry standards and regulations can also be beneficial.
Fixed Operations Manager Salary Expectations
The average salary for a Fixed Operations Manager is $72,666 (USD) per year.
However, the actual earnings can greatly vary depending on factors such as the individual’s level of experience, the size and type of the company, and the geographical location.
Fixed Operations Manager Job Description FAQs
What are the key responsibilities of a Fixed Operations Manager?
A Fixed Operations Manager oversees the daily operations of all fixed operations departments such as parts and service.
They are responsible for managing staff, ensuring quality customer service, monitoring inventory, maintaining operational standards, and implementing strategies to increase productivity and sales.
What skills are required for a Fixed Operations Manager?
A Fixed Operations Manager should have strong leadership skills, excellent communication and organizational skills, and the ability to multitask.
They should be proficient in inventory management, have a sound knowledge of automotive parts and services, and be adept at budgeting and financial planning.
Familiarity with industry standards and customer service practices is also important.
Do Fixed Operations Managers need specific qualifications?
While a bachelor’s degree in business management or a related field is often preferred, some companies may accept equivalent work experience in lieu of a degree.
Certification in automotive service management can also be beneficial.
Prior experience in a supervisory role in an automotive service department is typically required.
What qualities make a good Fixed Operations Manager?
A good Fixed Operations Manager should have the ability to lead and motivate a team, ensuring optimal performance and productivity.
They should be detail-oriented and have excellent problem-solving skills.
Customer service skills are crucial, as they often interact with customers to handle complaints or queries.
They should also be adaptable, able to handle unexpected challenges, and stay updated with industry trends and developments.
What should you look for in a Fixed Operations Manager resume?
A strong resume for a Fixed Operations Manager should demonstrate a track record of successful management and leadership in a relevant setting, ideally in an automotive service department.
Look for experience in inventory management, budgeting, and staff supervision.
Certifications in automotive service or related fields, as well as any additional training in customer service or management, can also be valuable.
Conclusion
And there you have it.
Today, we’ve revealed the ins and outs of being a Fixed Operations Manager.
Surprise!
It’s not just about managing operations.
It’s about shaping the future of businesses, one decision at a time.
With our handy Fixed Operations Manager job description template and real-world examples, you’re ready to make your mark.
But why limit yourself?
Explore further with our job description generator. It’s your one-stop solution for crafting detailed job listings or refining your resume to perfection.
Remember:
Every operational decision forms a part of the larger business strategy.
Let’s create that future. Together.
How to Become a Fixed Operations Manager (Complete Guide)
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