Flight Service Station Manager Job Description [Updated for 2024]

In the era of global aviation, the role of the Flight Service Station Manager has never been more crucial.

As aviation continues to evolve, the demand for skilled professionals who can efficiently manage, streamline, and secure our flight services grows stronger.

But let’s dig deeper: What’s truly expected from a Flight Service Station Manager?

Whether you are:

• A job seeker trying to understand the depth of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the behind-the-scenes of flight service management,

You’ve landed at the right spot.

Today, we present a customizable Flight Service Station Manager job description template, designed for easy posting on job boards or career sites.

Let’s embark on this journey.

Flight Service Station Manager Duties and Responsibilities

Flight Service Station Managers are responsible for ensuring the safety and efficiency of air traffic by managing the operations of flight service stations.

They must also coordinate with other aviation professionals and adhere to all aviation regulations and procedures.

Their duties and responsibilities include:

• Overseeing daily operations of the flight service station
• Ensuring compliance with Federal Aviation Administration (FAA) regulations and procedures
• Coordinating with air traffic controllers, pilots, and other aviation professionals
• Providing pre-flight and in-flight assistance to pilots including weather updates and flight plan changes
• Managing and training flight service station staff
• Maintaining records of flight activities and incidents
• Implementing and enforcing safety and security protocols
• Collaborating with maintenance teams to ensure equipment is functioning properly
• Resolving any operational issues or conflicts
• Participating in emergency response planning and coordination
• Communicating with airlines, government agencies, and private aircraft operators

 

Flight Service Station Manager Job Description Template

Job Brief

We are looking for an experienced and capable Flight Service Station Manager to supervise and coordinate operations at our flight service station.

You will be responsible for ensuring the smooth and safe functioning of all flights, managing staff, and maintaining high standards of customer service.

The ideal candidate will have a strong background in aviation management, excellent problem-solving skills, and the ability to handle high-stress situations.

Familiarity with aviation regulations and safety procedures is critical.

 

Responsibilities

• Oversee and manage all operations at the flight service station
• Coordinate with flight crews, air traffic control, and ground services
• Implement and enforce aviation regulations and safety procedures
• Recruit, train, and supervise station staff
• Handle customer complaints and queries in a professional and timely manner
• Monitor and maintain station equipment and facilities
• Ensure efficient operation of flight schedules
• Manage station budgets and financial planning
• Coordinate emergency response and crisis management procedures
• Maintain high standards of customer service at all times

 

Qualifications

• Proven work experience in aviation management or a similar role
• Degree in Aviation Management, Business Administration or relevant field
• Thorough understanding of aviation regulations and safety procedures
• Excellent communication and leadership skills
• Strong problem-solving abilities and ability to handle high-stress situations
• Proficient in using aviation software and systems

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Flight Service Station Manager
• Work Environment: This job involves working in a fast-paced airport environment. Some travel may be required for meetings and consultations.
• Reporting Structure: Reports to the Airport Operations Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Flight Service Station Manager Do?

Flight Service Station Managers are crucial members of the aviation industry and typically work for airlines or airports.

They ensure the smooth and efficient operation of flight services, including both ground and in-flight operations.

They are responsible for overseeing flight schedules, coordinating with air traffic control, and managing all the personnel under their jurisdiction, such as flight dispatchers and ground crew members.

Their job also includes ensuring safety standards are met in all aspects of flight services and maintaining compliance with local, national, and international aviation regulations.

They are often required to conduct regular safety briefings and training sessions for their staff.

Flight Service Station Managers also handle administrative duties, such as budgeting, planning, and personnel management.

They may also be involved in the recruitment and training of new staff members.

Customer service is another critical aspect of their role.

They may need to address passenger complaints, coordinate with other departments for smooth passenger transfers, and implement improvements to enhance the passenger experience.

In case of emergencies or flight delays, they are responsible for devising and implementing contingency plans, making necessary accommodations for passengers, and communicating effectively with all relevant parties.

Overall, a Flight Service Station Manager plays a vital role in ensuring the safety, efficiency, and customer satisfaction in airline operations.

 

Flight Service Station Manager Qualifications and Skills

A proficient Flight Service Station Manager should have the skills and qualifications that are in line with the job requirements, such as:

• Strong understanding of aviation industry standards, principles, and safety regulations to ensure the smooth running of flight operations.
• Excellent leadership and management skills to effectively lead, mentor and motivate the team to perform at their best.
• Good communication and interpersonal skills to liaise with staff, air traffic controllers, maintenance crews, and other relevant personnel, and to manage customer complaints and queries efficiently.
• Strong problem-solving skills to identify, analyze and resolve operational issues and conflicts.
• Strategic planning and organizational skills to coordinate flight schedules, manage resources and handle crises efficiently.
• Ability to work under pressure, make quick decisions, and manage emergencies and unexpected situations calmly and effectively.
• Knowledge of air traffic control systems, flight planning software, and other related technology tools.
• Proficiency in financial management to manage budgets, reduce operational costs, and improve profitability.

 

Flight Service Station Manager Experience Requirements

A Flight Service Station Manager generally needs to have a background in aviation management or a related field, with a minimum of 3 to 5 years of experience in airline operations or air traffic control.

Many professionals start their careers in entry-level roles such as Air Traffic Controller, Operations Coordinator, or Flight Dispatcher, where they gain practical experience in flight planning, monitoring weather conditions, and communicating with pilots.

Candidates with 5 to 7 years of experience often expand their skills and knowledge by assuming roles that involve decision-making and operational management responsibilities.

These roles may include Airline Operations Supervisor or Air Traffic Control Manager.

Those who have more than 7 years of experience often exhibit a solid understanding of aviation operations, excellent communication and leadership skills, and the ability to manage complex systems.

They might also have experience in managing teams, developing operational procedures, and ensuring compliance with aviation regulations.

In addition to this, a Flight Service Station Manager must also be licensed by the Federal Aviation Administration (FAA) and may need to maintain other certifications relevant to aviation management.

 

Flight Service Station Manager Education and Training Requirements

To become a Flight Service Station Manager, it is typically required to have a bachelor’s degree in aviation, business management, or another relevant field.

These programs offer in-depth knowledge about flight operations, aviation safety, and air traffic management which are critical to this role.

Graduates of such programs are well-equipped with the theoretical and practical knowledge needed to effectively manage a flight service station.

Several years of experience in the aviation industry, particularly in roles related to air traffic control or flight dispatching, is usually a prerequisite for this management position.

In addition to educational qualifications and experience, a Flight Service Station Manager should possess certifications relevant to aviation management.

This includes certifications such as the Certified Member (CM) or Accredited Airport Executive (AAE) from the American Association of Airport Executives.

It is also beneficial if the candidate has undergone training programs in areas such as aviation law and regulations, airport security, and emergency management.

Furthermore, to maintain and enhance their skills and knowledge, many Flight Service Station Managers pursue ongoing professional development through advanced courses, workshops, and seminars.

 

Flight Service Station Manager Salary Expectations

A Flight Service Station Manager can expect to earn an average salary of $89,378 (USD) per year.

This salary can vary significantly based on factors such as years of experience, the size and location of the airport, and the specific responsibilities of the role within the company.

 

Flight Service Station Manager Job Description FAQs

What skills does a Flight Service Station Manager need?

Flight Service Station Managers should have excellent leadership and decision-making skills to effectively manage their team and make critical decisions related to flight services.

They should also have strong communication skills to ensure clear and effective communication with their team, pilots, and other stakeholders.

Sound knowledge of aviation operations, strong analytical abilities, and good problem-solving skills are also crucial for this role.

 

Do Flight Service Station Managers need a degree?

Yes, typically a Flight Service Station Manager would need a bachelor’s degree in aviation management, aerospace, or a related field.

In addition to this, they may also require a certain number of years of experience in aviation services.

Some companies may prefer candidates with an MBA or a master’s degree in a related field.

 

What should you look for in a Flight Service Station Manager resume?

Look for a solid educational background in aviation or related fields, as well as extensive experience in flight services or aviation operations.

Leadership experience is a must, as they will be managing a team.

Certifications in aviation management can also be a plus.

The resume should also demonstrate the candidate’s ability to handle high-stress situations, make quick decisions, and manage resources efficiently.

 

What qualities make a good Flight Service Station Manager?

A good Flight Service Station Manager is a strong leader with excellent decision-making abilities.

They need to be able to handle high-stress situations calmly and efficiently.

They should be excellent communicators, able to liaise effectively with various stakeholders.

They should also be detail-oriented, ensuring all flight services are carried out smoothly and safely.

 

What is the main responsibility of a Flight Service Station Manager?

The main responsibility of a Flight Service Station Manager is to oversee the operations of the flight service station.

This includes managing the station’s personnel, coordinating with pilots and air traffic control, ensuring compliance with safety regulations, and overseeing the maintenance and repair of equipment and facilities.

They may also be responsible for budgeting and resource management.

 

Conclusion

And there you have it.

Today, we’ve given you a sneak peek into what it truly entails to be a Flight Service Station Manager.

Surprise, surprise?

It’s not just about managing operations.

It’s about orchestrating the ballet of air travel, one flight at a time.

Armed with our comprehensive Flight Service Station Manager job description template and real-world examples, you’re ready to take flight.

But why fasten your seatbelts just yet?

Embark on a journey of discovery with our job description generator. It’s your flight path to meticulously-crafted job listings or fine-tuning your resume to first-class standards.

Always remember:

Every flight operation is a part of the bigger aerial symphony.

Let’s conquer the skies. Together.

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