Franchise Operations Manager Job Description [Updated for 2025]

In the evolving world of business, the focus on Franchise Operations Managers has never been more critical.

As franchising models continue to transform, the demand for competent individuals who can oversee, optimize, and protect our franchise operations grows.

But let’s delve deeper: What’s really expected from a Franchise Operations Manager?

Whether you are:

• A job seeker wanting to understand the true nature of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of franchise management,

You’ve come to the right place.

Today, we present a customizable Franchise Operations Manager job description template, created for effortless posting on job boards or career sites.

Let’s dive right into it.

Franchise Operations Manager Duties and Responsibilities

Franchise Operations Managers oversee the performance and operation of franchises within a business.

They manage the franchise’s compliance with brand standards and work closely with franchise owners to improve and grow their businesses.

The duties and responsibilities of a Franchise Operations Manager are as follows:

• Coordinate with franchise owners and assist them in implementing operational guidelines and strategies
• Ensure franchises are adhering to the company’s brand standards, quality, and consistency
• Manage and resolve operational issues within the franchise locations
• Assist in the franchise approval process, including the review and analysis of applications
• Provide training and guidance to franchisees about the business model, operations, and systems
• Monitor the performance of franchisees to meet the company’s financial goals
• Implement franchise marketing plans and promotional activities
• Conduct regular franchise audits to ensure compliance with the company’s policies and procedures
• Manage franchise contracts and renewals
• Facilitate communication between the company and franchisees

 

Franchise Operations Manager Job Description Template

Job Brief

We are looking for a skilled Franchise Operations Manager to ensure our franchise stores adhere to brand standards and operate efficiently.

Franchise Operations Manager responsibilities include implementing policies and procedures, maintaining operational standards, ensuring compliance with franchise agreements, and building strong relationships with franchisees.

Our ideal candidate is familiar with franchise operations and has excellent leadership skills.

The goal is to enhance the overall performance of our franchise stores and ensure their success.

 

Responsibilities

• Implement operational policies and procedures across the franchise network
• Ensure compliance with franchise agreements
• Monitor and report on franchise operational performance
• Train franchisees in operational best practices
• Assist franchisees in solving operational problems
• Conduct regular audits to ensure brand standards are maintained
• Build strong relationships with franchisees
• Manage communication between corporate and franchise stores
• Identify growth opportunities and drive franchise store expansion

 

Qualifications

• Proven experience as a Franchise Operations Manager or similar role
• Familiarity with operational practices and procedures in a franchise business
• Excellent leadership and organizational skills
• Strong communication and people skills
• Understanding of business management principles
• Problem-solving ability
• BSc degree in Business Administration, Management or a relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Franchise Operations Manager
• Work Environment: Office setting with regular travel to franchise locations.
• Reporting Structure: Reports to the Franchise Director or Operations Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Franchise Operations Manager Do?

A Franchise Operations Manager is typically employed by companies that operate on a franchise business model.

They often have a critical role in ensuring that all franchise units operate smoothly, efficiently, and uniformly.

Franchise Operations Managers work closely with franchise owners to help them follow the franchise protocols and standards.

This includes providing guidance on brand standards, operational procedures, marketing strategies, and sales goals.

Their job involves regular auditing of franchisees to ensure compliance with the parent company’s standards.

They also assist in identifying areas of improvement and providing training programs to franchise owners and their staff.

Franchise Operations Managers often act as the bridge between the franchisor and franchisees, managing communication and resolving any issues that may arise.

In addition, they may also play a significant role in the process of onboarding new franchisees, including assisting with site selection, business setup, and initial training.

Ultimately, the goal of a Franchise Operations Manager is to ensure a consistent customer experience across all franchise locations, improve franchisee satisfaction, and drive profitability for both the franchisee and the franchisor.

 

Franchise Operations Manager Qualifications and Skills

A proficient Franchise Operations Manager should have the skills and qualifications that align with the duties and responsibilities of the role, such as:

• Strong leadership abilities to guide, motivate, and support franchise owners and employees, ensuring they adhere to the brand’s standards and procedures.
• Excellent communication skills to establish and maintain productive relationships with franchisees, corporate staff, and vendors, along with the ability to relay information clearly and effectively.
• Financial acumen to understand and analyze franchise performance data, identify trends, and make informed business decisions.
• Problem-solving skills to identify operational issues and develop practical solutions that align with company policy and business objectives.
• Organizational skills to manage multiple tasks, prioritize responsibilities, and ensure the smooth running of all franchise operations.
• Knowledge of franchise laws and regulations, along with experience in contract negotiation and compliance management.
• Customer service skills to ensure customer satisfaction is maintained across all franchise locations, promoting brand loyalty and growth.
• Interpersonal skills to resolve disputes, handle complaints, and foster a positive working environment across all franchises.

 

Franchise Operations Manager Experience Requirements

A Franchise Operations Manager generally should have a minimum of 3 to 5 years experience in operations management, preferably in a franchised business model.

This experience allows them to gain deep understanding of business operations, management and the unique challenges of running a franchise.

Entry-level candidates for this role may gain relevant experience through roles such as Operations Coordinator, Business Analyst, or Franchise Coordinator.

Candidates with 5 to 7 years of experience often have developed strong leadership skills and a deep understanding of franchise operations, marketing strategies, compliance and budget management.

They may have worked as an Operations Manager or similar roles in a franchised business or in related industries.

Those with more than 7 years of experience usually have substantial experience in managing multiple locations, developing and implementing operational strategies, and training franchisees.

They are typically ready for a senior-level position or a role with more strategic responsibilities.

It’s also beneficial if the Franchise Operations Manager has experience in the specific industry the franchise is part of, such as food and beverage, retail, or hospitality.

This allows them to fully understand the market dynamics and unique challenges of the industry.

 

Franchise Operations Manager Education and Training Requirements

Franchise Operations Managers typically have a bachelor’s degree in business administration, business management or related field.

They should have a comprehensive understanding of franchising, business development, and operational management.

This can be gained through coursework in business law, finance, economics, and franchise management.

Some companies may prefer a candidate with a master’s degree in business administration (MBA), particularly with a concentration in franchise management.

This advanced degree can provide a deeper understanding of strategic decision-making, business growth strategies, and financial management.

Additionally, several years of experience in franchise operations, ideally in a leadership role, is commonly expected.

This practical experience is crucial as it exposes the candidate to real-world scenarios that test their problem-solving abilities, strategic planning, and team management skills.

Franchise Operations Managers may also benefit from certifications offered by the Institute of Certified Franchise Executives (ICFE), such as the Certified Franchise Executive (CFE) credential.

This certification provides a comprehensive overview of franchising and signifies the manager’s commitment to professional growth within the franchise industry.

Lastly, strong communication skills, leadership abilities, and a keen understanding of customer service principles are necessary to thrive in this role.

 

Franchise Operations Manager Salary Expectations

A Franchise Operations Manager earns an average salary of $63,537 (USD) per year.

However, this can significantly vary based on the size of the franchise, the industry, the manager’s experience, education, and the geographical location.

 

Franchise Operations Manager Job Description FAQs

What is the role of a Franchise Operations Manager?

A Franchise Operations Manager oversees the operations of franchise locations to ensure they align with the brand’s standards and goals.

They are responsible for training and supporting franchisees, developing operational procedures, ensuring compliance with regulations, and maintaining quality control.

 

What skills does a Franchise Operations Manager need?

Franchise Operations Managers need excellent leadership and interpersonal skills to build relationships with franchisees.

They should have strong organizational abilities to manage multiple tasks and franchises simultaneously.

Problem-solving skills are also essential as they will need to identify and resolve operational issues.

A deep understanding of business management and franchise operations is necessary as well.

 

Do Franchise Operations Managers need a degree?

Franchise Operations Managers typically need a bachelor’s degree in business or a related field.

Some employers may prefer candidates with a master’s degree in business administration (MBA).

Experience in franchise operations or management is also usually required.

 

What should you look for in a Franchise Operations Manager resume?

When reviewing a resume for a Franchise Operations Manager position, look for relevant degrees and significant experience in franchise management.

Leadership roles or responsibilities are a plus, as are skills in strategic planning, performance management, and process improvement.

Experience in your specific industry can also be beneficial.

 

What qualities make a good Franchise Operations Manager?

A good Franchise Operations Manager is an effective communicator, capable of clearly conveying the brand’s standards and expectations to franchisees.

They should be flexible, able to adapt to changing circumstances, and skilled at problem-solving.

Strong leadership skills are essential, as they will need to guide and support franchisees.

A deep understanding of the brand and its operations is also crucial for this role.

 

Is it difficult to hire a Franchise Operations Manager?

Finding a qualified Franchise Operations Manager can be challenging as the role requires a unique blend of business acumen, leadership skills, and knowledge of franchise operations.

However, with a well-crafted job description and thorough interview process, it’s possible to find the right candidate for your organization.

 

Conclusion

And there you have it.

Today, we’ve given you an insider’s look at what it truly means to be a Franchise Operations Manager.

And guess what?

It’s not just about overseeing operations.

It’s about orchestrating a symphony of businesses, one franchise at a time.

With our comprehensive franchise operations manager job description template and real-world examples, you’re all set to make your next career move.

But why not delve further?

Explore more with our job description generator. It’s your go-to tool for crafting precision-targeted job listings or fine-tuning your resume to perfection.

Remember:

Every franchise operation is a cog in a larger business machine.

Let’s orchestrate that symphony. Together.

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