Franchise Training and Support Manager Job Description [Updated for 2025]

In the dynamic world of franchising, the role of the Franchise Training and Support Manager has never been more critical.

As franchises grow and evolve, the demand for skillful individuals who can train, support, and guide franchisees to success increases.

But what does a Franchise Training and Support Manager truly entail?

Whether you are:

• A job seeker exploring the intricacies of this role,
• A hiring manager constructing the perfect candidate profile,
• Or simply interested in understanding the dynamics of franchise management,

You’ve come to the right place.

Today, we present a customizable Franchise Training and Support Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive into it.

Franchise Training and Support Manager Duties and Responsibilities

Franchise Training and Support Managers are responsible for overseeing the entire training process for new franchisees and providing continuous support to maintain the brand’s standards, policies, and procedures.

They also ensure that franchisees are equipped with the necessary knowledge and tools to operate their franchise successfully.

The duties and responsibilities of a Franchise Training and Support Manager include:

• Developing and implementing training programs for new and existing franchisees
• Providing ongoing guidance and support to franchisees, addressing their queries and concerns
• Ensuring that franchisees understand and comply with company standards and policies
• Evaluating the performance of each franchise and providing constructive feedback to enhance business operations
• Creating and maintaining training manuals, guides, and other training materials
• Providing on-site support to franchisees during the launch of a new franchise
• Conducting regular franchise visits to assess the need for additional training or support
• Coordinating with other departments to ensure franchisees receive the necessary resources
• Keeping abreast of changes in the franchise industry to update training programs accordingly
• Assisting in the recruitment and selection of potential franchisees

 

Franchise Training and Support Manager Job Description Template

Job Brief

We are looking for a dynamic Franchise Training and Support Manager to join our team.

This role involves developing and implementing training programs for our franchisees, as well as providing ongoing support to ensure their success.

The successful candidate will be responsible for creating comprehensive training materials, conducting training sessions, and providing support to franchisees to resolve operational issues.

They will also monitor franchisee performance, provide feedback, and help franchisees implement corporate strategies and initiatives effectively.

 

Responsibilities

• Develop and implement comprehensive training programs for new and existing franchisees
• Provide ongoing operational support to franchisees
• Create and update training materials, including manuals, guides, and online resources
• Conduct regular franchise visits to provide support and assess training needs
• Monitor franchisee performance and provide constructive feedback
• Assist franchisees in implementing corporate strategies and initiatives
• Resolve franchisee inquiries and concerns in a timely manner
• Coordinate with various departments to ensure franchisee needs are met

 

Qualifications

• Proven experience in a similar role, preferably in a franchising environment
• Excellent communication and presentation skills
• Strong organizational and project management skills
• Ability to handle multiple projects simultaneously
• Strong problem-solving and conflict resolution skills
• Experience in developing and implementing training programs
• Understanding of franchise operations and business practices
• Bachelor’s degree in Business, Education, or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunity to work with a diverse team
• Professional development opportunities

 

Additional Information

• Job Title: Franchise Training and Support Manager
• Work Environment: Office setting with occasional travel for franchise visits
• Reporting Structure: Reports to the Franchise Operations Director
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Franchise Training and Support Manager Do?

A Franchise Training and Support Manager typically works for companies that operate on a franchise model.

Their primary role is to assist franchisees in understanding and implementing the company’s business model, processes, and standards.

They are responsible for designing and conducting training programs for franchise owners and their staff.

These programs can cover a wide array of topics, such as operations, customer service, sales, financial management, and the use of proprietary software or technology.

The Franchise Training and Support Manager is the primary point of contact for franchisees when they have queries or issues related to the franchise operations.

They provide ongoing support, troubleshooting problems, offering advice, and ensuring that the franchisees are in compliance with brand standards and protocols.

Moreover, they might also play a role in the selection process of new franchisees, providing input on their suitability based on their performance during training or their potential to successfully run the franchise.

They are involved in continuous improvement, regularly reviewing, and updating training materials and resources to ensure they are current, relevant, and effective.

They may also gather and analyze feedback from franchisees to improve the support services provided by the company.

 

Franchise Training and Support Manager Qualifications and Skills

A competent Franchise Training and Support Manager should have the skills and qualifications that match the job description, including:

• Excellent communication skills to effectively train franchisees and their staff, and to maintain clear lines of communication with all stakeholders involved.
• Strong leadership and management skills to supervise and guide franchisees towards success and to manage the franchise training and support team.
• Good interpersonal skills to build relationships with franchisees, staff, and clients, fostering a supportive environment.
• In-depth knowledge of franchise operations and standards to train franchisees effectively and ensure conformity with the franchise’s policies and procedures.
• Problem-solving abilities to identify and address challenges that franchisees may encounter in their operations.
• Organizational skills to manage training schedules, support requests, and the timely provision of necessary resources and tools to franchisees.
• Experience with training methods and techniques, including the use of virtual training platforms and e-learning tools.
• Customer service skills to ensure that franchisees feel supported and valued, thereby promoting franchisee satisfaction and loyalty.

 

Franchise Training and Support Manager Experience Requirements

Franchise Training and Support Managers typically require a minimum of 3 to 5 years of experience in a similar role, preferably within the franchising industry.

This role often requires substantial knowledge of training development and delivery, performance measurement, and franchise operations.

Those with less experience may have worked in roles such as Franchise Coordinator or Training Coordinator, where they gained experience in training and supporting franchisees, implementing operational changes, and understanding franchise agreements.

Candidates with more than 5 years of experience often have a proven track record of managing and supporting a large network of franchisees.

They are also likely to have developed skills in strategic planning, project management, and leadership.

Those with more than 7 years of experience might have held senior managerial roles in the franchising industry, where they developed and implemented franchise training programs, provided ongoing support and guidance to franchisees, and ensured compliance with brand standards and operational procedures.

In addition, a Franchise Training and Support Manager should ideally possess a bachelor’s degree in business administration or a similar field.

A master’s degree or relevant certifications could provide an added advantage.

 

Franchise Training and Support Manager Education and Training Requirements

Franchise Training and Support Managers typically have a bachelor’s degree in business administration, management, marketing, or a related field.

They need a strong background in franchise operations and should be familiar with the principles of business and franchise management.

Most companies prefer candidates with prior experience in a franchise environment, which provides a deeper understanding of the challenges and opportunities associated with franchising.

A master’s degree in business administration or a related field may be preferred for some roles, indicating advanced knowledge and leadership potential.

Additionally, certification programs like the Certified Franchise Executive (CFE) offered by the International Franchise Association can enhance a candidate’s expertise and credibility in the field of franchise management.

Experience with training modules and programs, excellent communication skills, and proficiency in customer relationship management (CRM) software are also important for this role.

Ongoing professional development through seminars, workshops, and courses is crucial to stay updated with the changing dynamics of the franchise industry.

 

Franchise Training and Support Manager Salary Expectations

The average salary for a Franchise Training and Support Manager is $64,263 (USD) per year.

The actual income can depend on factors such as years of experience in the field, the size of the franchising company, and the geographical location.

 

Franchise Training and Support Manager Job Description FAQs

What skills does a Franchise Training and Support Manager need?

A Franchise Training and Support Manager needs strong communication and leadership skills to effectively train and guide franchisees.

They should also be skilled in problem-solving, strategic planning, and customer service.

Familiarity with franchise business operations and legal requirements is crucial.

Additionally, they should have excellent organizational and project management skills to handle multiple tasks and meet deadlines.

 

Does a Franchise Training and Support Manager need a degree?

Yes, a Franchise Training and Support Manager typically requires a bachelor’s degree in business, management or a related field.

Some positions may require a master’s degree in business administration (MBA).

Experience in franchise management, training, and support is often highly valued and can sometimes substitute for formal education.

 

What should you look for in a Franchise Training and Support Manager resume?

In a Franchise Training and Support Manager’s resume, look for a strong background in franchise operations and management.

Prior experience in providing training and support, exceptional interpersonal skills, and proven leadership abilities are key.

A track record in improving franchise performance and fostering positive relationships with franchisees is also beneficial.

 

What qualities make a good Franchise Training and Support Manager?

A good Franchise Training and Support Manager is a strategic thinker with strong leadership skills.

They should be excellent communicators, able to relate to a variety of individuals and deliver clear, effective training.

Patience and empathy are also vital as they often deal with franchisees facing challenges.

An understanding of business operations and the ability to analyze performance data to offer improvement strategies are also crucial qualities.

 

What is the role of a Franchise Training and Support Manager in a company’s growth?

A Franchise Training and Support Manager plays a crucial role in a company’s growth by ensuring all franchisees are well-trained and supported.

This role involves developing and implementing training programs, providing ongoing support, and ensuring compliance with brand standards.

Their work ensures the success of individual franchises, which collectively contributes to the overall growth and success of the company.

 

Conclusion

And there you have it.

Today, we’ve uncovered the real essence of being a Franchise Training and Support Manager.

Surprise, surprise!

It’s not just about managing franchise operations.

It’s about shaping the pathway to franchise success, one training module at a time.

Armed with our comprehensive Franchise Training and Support Manager job description template and real-world examples, you’re all set to steer your career forward.

But why hit the brakes now?

Delve further with our job description generator. It’s your ultimate tool for creating precise job listings or refining your resume to perfection.

Remember:

Every training module is a step closer to franchise excellence.

Let’s chart that pathway. Together.

How to Become a Franchise Training and Support Manager (Complete Guide)

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