Greek-speaking Customer Service Representative Job Description [Updated for 2025]

In the era of global communication, the demand for Greek-speaking Customer Service Representatives is continuously growing.
As businesses strive to create meaningful connections and provide excellent support to their Greek-speaking customers, the need for skilled communicators and problem solvers who can navigate through various customer interactions increases.
So, what exactly is expected from a Greek-speaking Customer Service Representative?
Whether you are:
- A job seeker trying to understand the responsibilities of this role,
- A hiring manager looking to define the perfect candidate,
- Or simply curious about the world of multilingual customer service,
You’re in the right place.
Today, we present a customizable Greek-speaking Customer Service Representative job description template, crafted for easy posting on job boards or career sites.
Let’s delve right into it.
Greek-speaking Customer Service Representative Duties and Responsibilities
Greek-speaking Customer Service Representatives are responsible for delivering high-quality customer service to Greek-speaking customers, addressing their inquiries and concerns, and ensuring a positive customer experience.
Their duties and responsibilities include:
- Communicating with customers through various channels, including telephone, email, and online chat
- Understanding and resolving customer issues promptly and professionally
- Providing product information and guidance to customers
- Processing orders, forms, applications, and requests from customers
- Maintaining a deep understanding of company products or services to provide accurate information
- Identifying and escalating complex issues to the appropriate department or supervisor
- Maintaining a positive, empathetic and professional attitude towards customers at all times
- Keeping records of customer interactions, transactions, comments, and complaints
- Responding promptly to customer inquiries
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and providing professional customer support
Greek-speaking Customer Service Representative Job Description Template
Job Brief
We are seeking a fluent Greek-speaking Customer Service Representative who can effectively handle customer inquiries, complaints, and provide appropriate solutions in a timely manner.
The candidate should have a customer-focused approach and the ability to make quick and accurate decisions.
Your responsibilities will include maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Responsibilities
- Manage inbound customer calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Maintain a strong understanding of products, promotions, and company policies
- Provide world-class customer service at all times
- Record details of customer interactions and actions taken
- Follow up on customer issues and concerns, ensuring resolution
- Meet performance standards in line with company’s goals and objectives
- Work collaboratively with team members and supervisors
Qualifications
- Fluency in Greek and English, both spoken and written
- Proven customer support experience or experience in a customer service role
- Strong phone handling skills and active listening
- Familiarity with Customer Relationship Management (CRM) systems
- Ability to adapt to different types of characters and situations
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma; further education is a plus
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Training and development opportunities
Additional Information
- Job Title: Greek-speaking Customer Service Representative
- Work Environment: Office setting with options for remote work. May require working in different shifts.
- Reporting Structure: Reports to the Customer Service Manager.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $30,000 minimum to $45,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Greek-speaking Customer Service Representative Do?
A Greek-speaking Customer Service Representative typically works for companies that have a customer base in Greek-speaking regions or cater to Greek-speaking clients.
They can work across industries, such as banking, retail, telecom, or healthcare, among others.
They can be part of a customer service team in a corporation or work for a customer service outsourcing firm.
Their primary job is to interact with customers over phone calls, emails, chats, or social media platforms in Greek, addressing their concerns, providing information about products or services, and resolving any issues they may have.
They work closely with other members of the customer service team, liaising with other departments to expedite issue resolution and improve the overall customer experience.
They are responsible for maintaining high levels of customer satisfaction by ensuring their concerns and queries are answered promptly and accurately.
Greek-speaking Customer Service Representatives may also be involved in obtaining customer feedback, informing the company of common customer complaints or trends, and suggesting improvements in products, services, or processes.
They may also assist in translating and localizing the company’s promotional materials, website content, or customer communication to Greek.
In some cases, they may also perform administrative tasks such as data entry or record-keeping.
Their role is pivotal in maintaining a positive brand image and fostering customer loyalty.
Greek-speaking Customer Service Representative Qualifications and Skills
A proficient Greek-speaking Customer Service Representative should possess a unique blend of interpersonal, communication, and language skills.
These may include:
- Fluency in Greek language, both written and spoken, to understand and address customer inquiries effectively.
- Excellent communication skills to clearly and effectively relay information to customers and team members.
- Problem-solving abilities to promptly identify customer complaints and provide suitable solutions.
- Interpersonal skills to build a rapport with customers and foster long-term relationships.
- Knowledge of customer service principles and practices to ensure a high level of customer satisfaction.
- Ability to handle stressful situations calmly and professionally, maintaining composure under pressure.
- Computer proficiency, including familiarity with customer relationship management (CRM) software and data entry.
- Ability to work in a team environment, supporting colleagues and contributing to a positive work atmosphere.
- Patience and empathy to understand the customer’s perspective and ensure a positive customer service experience.
Greek-speaking Customer Service Representative Experience Requirements
For entry-level Greek-speaking Customer Service Representative roles, candidates may not need any specific experience but should have strong communication skills and a good understanding of the Greek language.
Fluency in Greek is often a requirement, and candidates may need to pass a language proficiency test.
Internships or part-time roles in customer service, sales, or similar fields can provide invaluable experience.
Candidates with 1-2 years of experience in a customer service role have typically honed their abilities to handle a variety of customer inquiries and complaints.
They have also often developed a set of best practices for managing difficult customers and escalating issues when necessary.
Experience in roles requiring use of the Greek language is a significant advantage.
Individuals with over 3 years of experience in Greek-speaking customer service roles are typically well-versed in industry-specific terminology and customer service standards.
They may have experience training new hires, managing a team, or leading customer service initiatives.
This level of experience is often required for more senior or managerial customer service positions.
Finally, those with more than 5 years of experience often have a broad understanding of customer service strategy and operations.
They may have experience leading a team, implementing new customer service protocols, or working with executives to improve overall customer satisfaction.
Their fluency in Greek, along with their extensive customer service experience, makes them highly valuable in companies targeting Greek-speaking markets.
Greek-speaking Customer Service Representative Education and Training Requirements
Greek-speaking Customer Service Representatives typically require a high school diploma or equivalent.
However, further education such as an associate’s or bachelor’s degree in business administration, communications or a related field can be beneficial.
Proficiency in the Greek language is a crucial requirement for this role.
This can be achieved through formal education in a Greek-speaking country, a degree in Greek language studies, or demonstrable fluency from personal or professional experiences.
Customer service representatives usually receive short-term on-the-job training, which may last 2 to 4 weeks.
During this training, they learn about the company’s customer service policies, procedures, and how to operate the job-related software and equipment.
In addition to language skills, employers often look for candidates who have excellent communication skills, problem-solving skills, and the ability to handle difficult situations with patience and tact.
Although not required, certifications in customer service, such as the Professional Customer Service Certification (PCSC) or Certified Customer Experience Professional (CCXP), can demonstrate a candidate’s commitment to the field and enhance their employment prospects.
Knowledge of industry-specific software such as CRM systems and proficiency in basic computer skills are also often required.
Continued professional development and learning is encouraged to keep up with changing customer service trends and practices.
Greek-speaking Customer Service Representative Salary Expectations
A Greek-speaking Customer Service Representative earns an average salary of $37,000 (USD) per year.
The salary may vary depending on the level of fluency in Greek, experience in customer service, and the location of the employing company.
Greek-speaking Customer Service Representative Job Description FAQs
What skills does a Greek-speaking Customer Service Representative need?
A Greek-speaking Customer Service Representative should possess excellent communication skills in both Greek and English.
They should have strong interpersonal skills to effectively deal with customers’ queries or complaints.
Problem-solving skills and patience are crucial in this role.
They should also be familiar with customer service software, databases, and tools.
Do Greek-speaking Customer Service Representatives need a degree?
A degree is not necessarily required to become a Greek-speaking Customer Service Representative.
However, a degree in a field like communication, marketing, or business administration might be preferred by some employers.
More important than a degree is the fluency in Greek and English, and prior experience in a customer service role.
What should you look for in a Greek-speaking Customer Service Representative resume?
A Greek-speaking Customer Service Representative resume should highlight language fluency, previous customer service experience, and any relevant degrees or certifications.
You should also look for strong interpersonal and communication skills, problem-solving abilities, and familiarity with customer service software and tools.
What qualities make a good Greek-speaking Customer Service Representative?
A good Greek-speaking Customer Service Representative should have excellent communication and active listening skills in both Greek and English.
They should be patient and have a positive attitude towards dealing with customers.
Good problem-solving skills, resilience, and the ability to handle pressure are also crucial in this role.
Is it challenging to hire a Greek-speaking Customer Service Representative?
Hiring a Greek-speaking Customer Service Representative could be challenging depending on your location and the availability of candidates who are fluent in Greek.
It might be necessary to look for candidates from a wider geographical pool, or consider remote workers.
Offering attractive remuneration and benefits can also help attract candidates.
Conclusion
There you have it.
Today, we’ve uncovered the true essence of being a Greek-speaking Customer Service Representative.
Surprise!
It’s not just about speaking Greek and handling customers’ queries.
It’s about creating exceptional customer experiences, one interaction at a time.
With our indispensable Greek-speaking Customer Service Representative job description template and practical examples, you’re fully equipped to take the next step.
But why limit yourself?
Explore further with our job description generator. It’s your ultimate tool for designing precise job listings or refining your resume to perfection.
Remember:
Every interaction with a customer paints a bigger picture.
Let’s create that exceptional customer experience. Together.
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