Head of Operations Job Description [Updated for 2024]

head of operations job description

In today’s globalized world, the significance of the Head of Operations is more crucial than ever.

As businesses continually evolve and expand, there is a growing demand for strategic leaders who can streamline, manage, and optimize our operational processes.

But let’s delve deeper: What exactly does a Head of Operations do?

Whether you are:

  • A job seeker attempting to understand the core of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply intrigued by the intricacies of operational management,

You’re in the right place.

Today, we present a customizable Head of Operations job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Head of Operations Duties and Responsibilities

The Head of Operations, also known as Operations Director, has a crucial role in overseeing and ensuring the efficient and smooth execution of an organization’s operations.

They are responsible for devising strategies and formulating policies to ensure that organizational goals are met.

Their duties and responsibilities include:

  • Developing and implementing operational policies, standards, and procedures for the organization
  • Coordinating and managing multiple departments towards achieving operational objectives
  • Ensuring all operations are carried on in an appropriate, cost-effective way
  • Improving operational management systems, processes and best practices
  • Formulating strategic and operational objectives and tracking progress towards achieving those objectives
  • Examining financial data and use them to improve profitability
  • Performing quality controls and monitor production KPIs
  • Managing procurement processes and coordinate material and resources allocation
  • Ensuring operational activities remain on time and within a defined budget
  • Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Working with the HR department to create job descriptions, hire competent personnel, and oversee employee training programs
  • Addressing operational issues and working to solve them in an effective and timely manner
  • Reporting to senior management and evaluating the efficiency of the business and its operations.


Head of Operations Job Description Template

Job Brief

We are seeking a highly capable Head of Operations to lead, direct, and coordinate our company’s operational activities.

Your key responsibilities will be to oversee the development of operational strategies, design, and implement process improvements, and ensure the effectiveness of the various business operations.

A successful Head of Operations will have a strong understanding of business management, financial management, data analysis, and strategic planning.

Your leadership skills, coupled with your ability to drive operational excellence, will be crucial to your role.



  • Develop and implement operational strategies and objectives to ensure the organization meets its goals
  • Supervise, manage, and lead operational teams to meet company goals
  • Develop a strategic plan to increase efficiency and performance within the company
  • Assess and manage risks to the company’s operational efficiency
  • Collaborate with executive leadership to make high-impact operational decisions
  • Monitor operational performance and make necessary adjustments to ensure production efficiency
  • Improve existing operations systems, processes, and best practices
  • Track and report on operational performance
  • Manage budget and forecast to ensure operational efficiency



  • Proven experience as a Head of Operations, Operations Director, or similar leadership role
  • Strong understanding of business management, financial management, and strategic planning
  • Experience with data analysis and operational efficiency
  • Strong leadership and team management abilities
  • Excellent organizational and communication skills
  • Proficient in Microsoft Office Suite and other business software
  • BSc/MSc in Business Administration or relevant field



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Head of Operations
  • Work Environment: Office setting with occasional travel required.
  • Reporting Structure: Reports to the CEO or other top executive.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $150,000 minimum to $250,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does a Head of Operations Do?

The Head of Operations, also known as an Operations Director or Chief Operating Officer in some organizations, typically oversees the day-to-day operational activities within a company.

They play a strategic role in ensuring that the business operations are efficient and effective, aligning with the company’s business goals and objectives.

They are responsible for managing and coordinating the activities of various departments within the organization such as production, logistics, human resources, and sales to ensure smooth operations.

The Head of Operations often works closely with the CEO and other senior executives to set strategic goals and to implement operational policies and procedures.

They also monitor and manage operational costs to ensure profitability, and they may be responsible for implementing quality control processes and measures.

The Head of Operations is also tasked with identifying operational risks and implementing strategies to mitigate these risks, as well as driving initiatives to enhance productivity and efficiency.

In addition, they play a pivotal role in employee management, often being responsible for hiring, training, and mentoring operational staff.

Overall, the role of a Head of Operations is critical in steering the company towards its strategic goals through effective and efficient management of its operations.


Head of Operations Qualifications and Skills

A Head of Operations should possess a broad range of skills and qualifications to oversee the day-to-day activities of a company and ensure its smooth functioning, including:

  • Leadership skills to guide teams towards achievement of organizational goals, and to motivate and inspire employees to perform at their best.
  • Strong understanding of business operations, including financial management, customer service, and workflow management.
  • Strategic thinking and problem-solving skills to identify potential issues, create solutions, and make important decisions.
  • Ability to design and implement operational procedures and processes to improve efficiency and productivity.
  • Excellent communication skills to liaise effectively with different departments and present reports to stakeholders.
  • Attention to detail to monitor operational performance and detect areas for improvement or innovation.
  • Project management skills to oversee multiple projects and ensure they are completed in a timely and efficient manner.
  • Knowledge of industry-specific regulations and legal guidelines, ensuring the business operates within these constraints.
  • Customer service skills to understand and meet customer needs, ensuring customer satisfaction and loyalty.
  • Interpersonal skills to foster a positive work environment and resolve any conflicts that may arise.


Head of Operations Experience Requirements

Candidates for the role of Head of Operations are generally required to have a minimum of 10 years of experience in operations or related field.

This experience should be in progressively responsible positions, demonstrating growth over time.

They should have a proven track record of effectively managing and scaling operations in a fast-paced environment.

This includes experience in strategic planning and execution, formulating policy, and managing daily operational activities.

Candidates should also have experience in personnel management, including hiring and training staff, performance management, and workforce planning.

Experience with financial management, including budget planning and oversight, financial reporting, and contract negotiation, is also highly valued.

Those with more than 15 years of experience may be considered for senior leadership roles, particularly if they have previous experience as a Head of Operations, COO, or in other executive positions.

In addition to the practical experience, a bachelor’s degree in Business Administration or a related field is usually required, with a Master’s degree in Business Administration (MBA) or similar qualifications being highly desirable.

Candidates with experience in the specific industry of the company are often given preference, as this provides them with a deeper understanding of the operational challenges and opportunities in that industry.


Head of Operations Education and Training Requirements

The role of Head of Operations typically requires a bachelor’s degree in Business Administration, Operations Management, or a related field.

Candidates may have a strong advantage if they possess a Master’s degree in Business Administration (MBA), as many companies prefer individuals with this qualification for top management roles.

In addition to the educational requirements, extensive experience in managing teams and overseeing operations is essential.

Usually, a minimum of 10 years of experience in operations or related field is expected.

Heads of Operations should also be familiar with industry-specific software and technologies, and an understanding of data analysis is also desirable.

Some organizations may prefer candidates with professional certifications such as Certified Operations Manager (COM), Certified Production and Inventory Management (CPIM), or a Project Management Professional (PMP) designation.

Continuing education and keeping up with advancements in the field are important for this role, as the Head of Operations must be able to adapt to changes in industry standards and practices.


Head of Operations Salary Expectations

The Head of Operations can expect to earn an average salary of $102,414 (USD) per year.

However, this figure can vary greatly depending on the size and industry of the company, the individual’s level of experience and expertise, and the geographical location.


Head of Operations Job Description FAQs

What skills does a Head of Operations need?

A Head of Operations should possess strong leadership and decision-making skills, as they are responsible for overseeing all operational aspects of a business.

They should be highly organized, with the ability to manage multiple teams and projects simultaneously.

Excellent communication skills are crucial for liaising with different departments and stakeholders.

Analytical skills and a good understanding of business and financial principles are also important.


Do Heads of Operations need a degree?

Yes, a Head of Operations generally requires a bachelor’s degree in business administration, management, or a related field.

Some companies may prefer candidates with a master’s degree in business administration (MBA).

Besides, they should have several years of experience in operations management or a related area.


What should you look for in a Head of Operations resume?

A Head of Operations resume should highlight relevant work experience in operations management or a related field.

Look for a solid track record of success in improving operational efficiency, reducing costs, and increasing customer satisfaction.

Leadership experience, strategic planning, and project management skills should also be evident.

Furthermore, any industry-specific experience or certifications can be a bonus.


What qualities make a good Head of Operations?

A good Head of Operations is a strategic thinker who can identify opportunities for improvement and implement changes that drive business growth.

They should have excellent problem-solving abilities and be able to make decisions under pressure.

Strong leadership qualities, including the ability to motivate and manage teams, are also important.

They should also be adaptable, with the ability to navigate change and uncertainty.


What are the daily duties of a Head of Operations?

The daily duties of a Head of Operations can vary greatly depending on the company and industry.

However, typical responsibilities include planning and managing operational processes, overseeing the work of different departments, and ensuring all operations comply with industry standards and regulations.

They may also be involved in budgeting, setting strategic goals, and liaising with other top executives.



And there you have it.

Today, we’ve explored the ins and outs of what it really means to be a Head of Operations.


It’s not just about managing daily tasks.

It’s about orchestrating seamless processes, one strategic decision at a time.

With our comprehensive Head of Operations job description template and real-world examples, you’re ready to make that leap.

But why stop there?

Dig deeper with our job description generator. It’s your ultimate resource for crafting precision-targeted listings or optimizing your resume to the hilt.


Every strategic decision contributes to the bigger picture.

Let’s pave the way for operational excellence. Together.

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