Hiking Tour Company Manager Job Description [Updated for 2025]

In the ever-evolving world of outdoor adventures, the role of a Hiking Tour Company Manager has become increasingly significant.

The demand for experienced professionals who can design, manage, and enhance our hiking tours grows as the popularity of outdoor activities soars.

But let’s delve deeper: What’s truly expected from a Hiking Tour Company Manager?

Whether you are:

• A job seeker trying to comprehend the essence of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricacies of hiking tour management,

You’ve come to the right place.

Today, we reveal a customizable Hiking Tour Company Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Hiking Tour Company Manager Duties and Responsibilities

A Hiking Tour Company Manager oversees the operation and coordination of hiking tours, ensuring all activities are safe, enjoyable, and meet the expectations of customers.

This role also involves administrative duties, staff management, and customer service tasks.

The Hiking Tour Company Manager has the following duties and responsibilities:

• Plan, design and organize hiking tours and routes according to safety standards and environmental regulations
• Coordinate with staff and tour guides to ensure smooth running of operations
• Train and supervise tour guides, ensuring they are knowledgeable about safety procedures and the natural environment
• Monitor weather conditions to ensure the safety of all tours
• Manage bookings and scheduling of hiking tours
• Handle customer inquiries, complaints, and provide solutions to ensure customer satisfaction
• Ensure the implementation of emergency plans, and conduct risk assessments
• Maintain and manage hiking equipment inventory
• Oversee marketing and promotion of hiking tours, including social media management and partnership collaboration
• Ensure compliance with local laws and regulations related to outdoor activities
• Manage financial operations including budgeting, expense tracking, and revenue generation
• Implement and maintain environmental sustainability practices within the company

 

Hiking Tour Company Manager Job Description Template

Job Brief

We are searching for a dedicated and enthusiastic Hiking Tour Company Manager to oversee all operational aspects of our hiking tour business.

The Hiking Tour Company Manager’s responsibilities include managing staff, ensuring customer satisfaction, promoting safety standards, and handling administrative duties such as budgeting, scheduling, and marketing.

Our ideal candidate is passionate about outdoor activities, has strong leadership skills, and possesses a deep understanding of customer service.

The goal is to manage and grow the company’s reputation while enhancing the overall customer experience.

 

Responsibilities

• Manage daily operations of the company including scheduling tours, organizing transportation, and overseeing tour guides
• Develop and implement company policies and safety regulations
• Ensure exceptional customer service and resolve any customer complaints
• Recruit, train, and supervise tour guides and other staff
• Coordinate marketing efforts to increase tour bookings
• Monitor income, expenses, and budget to maintain profitability
• Establish relationships with local businesses and tourism agencies
• Plan and implement strategies for company growth
• Keep abreast of new trends in the outdoor adventure industry
• Maintain inventory of necessary equipment and supplies

 

Qualifications

• Proven experience in a managerial role in the tourism industry, ideally in outdoor adventure tours
• Understanding of business operations including budgeting and marketing
• Exceptional leadership and customer service skills
• Knowledge of safety regulations pertaining to outdoor activities
• Strong networking and negotiation skills
• Passionate about outdoor activities, specifically hiking
• Excellent organizational and problem-solving skills
• Bachelor’s degree in Business Administration, Hospitality Management, or relevant field preferred

 

Benefits

• Health insurance
• Retirement plan
• Discounts on company tours and gear
• Paid vacation
• Professional development opportunities

 

Additional Information

• Job Title: Hiking Tour Company Manager
• Work Environment: Office setting with frequent outdoor work. Travel may be required.
• Reporting Structure: Reports to the Company Owner or Board of Directors.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hiking Tour Company Manager Do?

A Hiking Tour Company Manager typically runs an outdoor recreational business that offers hiking tours to clients.

They may operate in various scenic locations or specialize in certain types of hiking tours such as wilderness, mountain, or nature walks.

Their main responsibility is to plan and organize these hiking tours, which includes determining the routes, securing necessary permits, arranging transportation, and ensuring the safety measures are in place.

They also hire, train, and supervise tour guides and other staff, making sure they are knowledgeable about the area’s geography, climate, wildlife, and hiking safety protocols.

A significant part of their job is client interaction.

They work with clients to understand their hiking preferences, fitness levels, and expectations to customize the tour accordingly.

They are also responsible for addressing any concerns or issues that clients may have during the tour.

In addition, they manage the marketing and promotion of the hiking tours to attract more clients.

This could involve website management, social media promotion, or partnering with travel agencies.

Lastly, as managers, they are responsible for the overall business operations, including budgeting, purchasing equipment, maintaining records, and ensuring compliance with local regulations and environmental standards.

 

Hiking Tour Company Manager Qualifications and Skills

A competent Hiking Tour Company Manager should possess a variety of skills and qualifications that align with this unique role, including:

• Knowledge of hiking and outdoor activities, including the ability to navigate different terrains, understanding of weather conditions, and awareness of safety precautions.
• Excellent leadership skills to guide and manage teams, ensuring that all tour guides provide the best possible experience to customers.
• Strong planning and organizational skills for designing hiking tours, scheduling trips, and managing resources efficiently.
• Exceptional communication skills for interacting with clients, explaining tour details, addressing concerns, and providing clear instructions to team members.
• Customer service skills to ensure a high level of customer satisfaction, handle complaints effectively, and build long-term customer relationships.
• Problem-solving skills to handle unexpected situations like bad weather, accidents, or equipment failures promptly and effectively.
• Physical fitness to participate in hiking tours, demonstrating stamina and endurance.
• Basic First Aid and CPR certification to handle any medical emergencies that may occur during tours.
• Business skills, including budget management, marketing, and sales, to ensure the company’s profitability and growth.

 

Hiking Tour Company Manager Experience Requirements

Hiking Tour Company Managers generally have several years of professional experience in the outdoor adventure or travel industry, often starting their careers in entry-level positions such as a hiking guide or travel agent.

In these roles, they gain hands-on experience with creating and facilitating outdoor tours, understanding safety protocols, and providing excellent customer service.

They may also learn valuable skills like map reading, emergency response, or local ecology.

Candidates with more than 3 years of experience often have developed their planning and logistical skills, as well as their understanding of the legal and insurance requirements for outdoor adventure companies.

Those with over 5 years of experience usually have some leadership or managerial experience, often supervising teams of guides or other staff, and handling more complex organizational tasks like budget management, marketing, and strategic planning.

Many Hiking Tour Company Managers also possess relevant certifications or qualifications, such as Wilderness First Responder certification or a degree in Tourism Management.

These types of credentials not only demonstrate a commitment to the profession, but also provide a theoretical knowledge to accompany practical experience.

 

Hiking Tour Company Manager Education and Training Requirements

A Hiking Tour Company Manager typically has a bachelor’s degree in Business Management, Tourism, or another related field.

They require a deep understanding of outdoor recreation, geography, and wilderness survival skills, which can be gained through formal education or personal experience.

A background in customer service is vital, as they will interact with customers frequently, often addressing inquiries and complaints.

To manage a hiking tour company, a manager should also have a proficiency in business areas like marketing, finance, and operations, which they can learn from a business management course or related degree.

Having a certification in Wilderness First Aid and CPR is highly recommended.

In certain regions, a professional guiding license may also be required, which includes demonstrating knowledge in local flora, fauna, and history.

Further, many managers pursue additional training in outdoor leadership or eco-tourism, enhancing their understanding of the job role and environmental conservation efforts.

A master’s degree in Business Administration or Tourism Management can indicate a candidate’s potential for leadership and commitment to professional development.

 

Hiking Tour Company Manager Salary Expectations

A Hiking Tour Company Manager can expect to earn an average salary of $60,000 (USD) per year.

However, the salary can vary greatly based on experience, the size of the company, the location of the tours, and the level of responsibility within the role.

 

Hiking Tour Company Manager Job Description FAQs

What skills does a Hiking Tour Company Manager need?

A Hiking Tour Company Manager should have excellent leadership and organizational skills, as they are responsible for managing a team and ensuring smooth operations.

They should also have good communication and interpersonal skills to liaise with clients, tour guides and local authorities.

Knowledge of hiking trails, safety procedures, and emergency response is essential.

They should also have basic business skills, including marketing, finance and customer service.

 

Do Hiking Tour Company Managers need a degree?

While not always necessary, a degree in tourism management, business administration or a related field can be beneficial.

However, experience in the tourism industry, particularly in hiking or outdoor adventure, is typically more important.

Some managers may also have certifications in outdoor leadership or wilderness first aid.

 

What should you look for in a Hiking Tour Company Manager’s resume?

Look for a combination of managerial experience and knowledge of the hiking and outdoor adventure industry.

Experience in customer service, marketing, and finance can be beneficial, as well as a demonstrated ability to lead a team.

Certifications in outdoor leadership, wilderness first aid, or a related field can also be a plus.

 

What qualities make a good Hiking Tour Company Manager?

A good Hiking Tour Company Manager should be passionate about the outdoors and hiking, with a good knowledge of local hiking trails and outdoor safety.

They should have strong leadership skills to manage a team and excellent organizational skills to coordinate tours.

Good communication skills are essential to interact with clients, staff, and local authorities.

They should also have a keen business sense, with abilities in marketing, finance, and customer service.

 

What are the typical challenges a Hiking Tour Company Manager faces?

A Hiking Tour Company Manager may face challenges such as unpredictable weather conditions that can disrupt tours, ensuring the safety of all tour participants, handling customer complaints or issues, managing staff and coordinating schedules, maintaining business profitability, and staying up-to-date with regulatory changes related to outdoor activities.

They may also need to constantly innovate to stay competitive in the market.

 

Conclusion

And there we have it.

Today, we’ve taken you through the scenic trails of what it truly means to be a hiking tour company manager.

Surprising, isn’t it?

It’s not just about leading hikes.

It’s about orchestrating unforgettable adventures, one step at a time.

Armed with our comprehensive hiking tour company manager job description template and real-world examples, you’re ready to hit the trail.

But why not venture further?

Explore more with our job description generator. It’s your next destination for creating precise job listings or refining your resume to perfection.

Always remember:

Every step of the journey contributes to the grand adventure.

Let’s blaze that trail. Together.

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