Hospitality and Tourist Services Manager Job Description [Updated for 2025]

In today’s globalized world, the focus on Hospitality and Tourist Services Managers has never been more significant.

Travel and tourism progress, and with each evolution, the demand for skilled professionals who can develop, manage, and enhance our hospitality and tourist services grows stronger.

But let’s delve deeper: What’s truly expected from a Hospitality and Tourist Services Manager?

Whether you are:

• A job seeker aiming to comprehend the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the behind-the-scenes of the hospitality and tourism industry,

You’re in the right place.

Today, we present a customizable Hospitality and Tourist Services Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Hospitality and Tourist Services Manager Duties and Responsibilities

Hospitality and Tourist Services Managers play an integral role in promoting travel locations and offering guests a pleasant experience.

They have the responsibility of ensuring smooth operations within a variety of settings including resorts, hotels, restaurants, tourist attractions, and more.

Their responsibilities and duties include:

• Managing and coordinating the activities of staff and setting customer service standards
• Supervising and overseeing reservation, reception, room service and housekeeping activities in a hotel
• Planning and organizing accommodation, catering and other hotel services
• Promoting and marketing the business, and devising promotional and marketing strategies
• Managing budgets and financial plans, and controlling expenditure
• Maintaining statistical and financial records
• Meeting and greeting customers, addressing their complaints and feedback
• Ensuring compliance with health and safety laws and regulations
• Organizing and directing tourist activities and events
• Developing relationships with clients and local businesses to promote tourism
• Keeping up-to-date with trends in the travel industry and predicting future trends

 

Hospitality and Tourist Services Manager Job Description Template

Job Brief

We are seeking a dedicated and experienced Hospitality and Tourist Services Manager to oversee the delivery of top-notch services in our organization.

The ideal candidate will be responsible for coordinating and supervising all aspects of hospitality and tourist services, ensuring the utmost satisfaction of our clients.

The successful candidate should have in-depth knowledge of the tourism industry, excellent communication skills, and a passion for delivering quality service.

 

Responsibilities

• Plan, organize, direct, control and evaluate the operations of hospitality or tourist establishments
• Manage staff and oversee training programs
• Respond to customer complaints and ensure high levels of customer satisfaction
• Develop and implement policies and procedures for daily operations
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• Coordinate front-office activities of hotels and resolve problems
• Develop marketing strategies and promotion plans
• Ensure compliance with health and safety regulations

 

Qualifications

• A degree in Hospitality Management, Business Administration, or a related field
• Proven experience as a hospitality and tourist services manager
• Strong leadership and people skills
• Good understanding of customer service practices
• Experience with hotel management software
• Proficient in MS Office and relevant software
• Ability to manage personnel and meet financial targets
• Exceptional organizational and multitasking skills
• Excellent communication and interpersonal skills

 

Benefits

• Health and Dental insurance
• Pension plan
• Paid vacation time
• Travel discounts and perks
• Continuous training and development opportunities

 

Additional Information

• Job Title: Hospitality and Tourist Services Manager
• Work Environment: This role involves a combination of office work and on-site management. Occasional travel may be required.
• Reporting Structure: Reports to the Director of Hospitality Services.
• Salary: Salary is commensurate with experience and qualifications, also considering market and business factors.
• Pay Range: $70,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hospitality and Tourist Services Manager Do?

Hospitality and Tourist Services Managers primarily work in the travel and tourism industry.

They can be found in hotels, resorts, travel agencies, tour companies, and other establishments related to hospitality and tourism.

Their main responsibility is to ensure that tourists and guests receive excellent service and have a memorable experience.

This may involve coordinating tours, organizing travel logistics, and arranging accommodation and transportation for guests.

They are also responsible for managing staff, developing marketing strategies to attract tourists, handling customer complaints and queries, and maintaining a high standard of customer service.

Hospitality and Tourist Services Managers often work closely with tour guides, hotel staff, and other stakeholders to ensure smooth operations.

They may also liaise with local businesses and attractions to create partnerships and packages for guests.

Additionally, they are in charge of monitoring the budget, identifying cost-saving opportunities, and ensuring that all operations adhere to safety and quality standards.

In some cases, these managers may also need to conduct market research and competitor analysis to stay competitive and meet the ever-changing demands of the tourism industry.

Their ultimate goal is to ensure guests’ satisfaction and create a positive image for their establishment, thereby encouraging repeat business and positive word-of-mouth promotion.

 

Hospitality and Tourist Services Manager Qualifications and Skills

A competent Hospitality and Tourist Services Manager should have skills and qualifications that meet your job requirements, such as:

• Strong leadership and management skills to oversee the operations and staff of the hospitality and tourist services efficiently.
• Excellent interpersonal skills to interact with guests, clients, and staff, creating a positive and welcoming atmosphere.
• Effective communication skills to clearly convey information, both verbally and in writing, to staff, guests, and potential clients.
• Problem-solving skills and the ability to think on their feet to manage any issues or complaints that may arise, ensuring customer satisfaction.
• Sound knowledge of tourism industry trends, practices, and legislation to ensure business compliance and competitiveness.
• Ability to multitask and handle pressure, often handling multiple tasks and responsibilities simultaneously in a fast-paced environment.
• Exceptional customer service skills, consistently aiming to provide excellent experiences for all guests.
• Understanding of budget management and financial planning to ensure the business operates within its means and achieves profitability.
• Proficiency in relevant software systems, including reservation systems, payment systems, and any related databases.

 

Hospitality and Tourist Services Manager Experience Requirements

Candidates for a role as a Hospitality and Tourist Services Manager typically must have several years of experience in the hospitality or tourism industry, often starting in entry-level positions such as Receptionist, Hotel Clerk, or Guest Services Agent.

A minimum of 3 to 5 years of experience in these roles, or similar ones, is often required for a managerial position.

During this time, candidates should have gained comprehensive knowledge about customer service, complaint handling, reservations systems, and the general operations of hotels, restaurants, or tourist attractions.

For those aspiring for senior managerial roles or positions at prestigious establishments, more than 5 to 7 years of experience may be needed.

During these years, candidates should have amassed considerable managerial experience, overseeing teams, handling complex operational issues, and possibly even managing budgets and revenues.

Further, candidates with a degree in hospitality management or a related field, plus relevant work experience, are often highly favored.

Professional certifications in hospitality or tourism management can also boost a candidate’s prospects.

Industry-specific experience, such as in luxury hotels, fine dining restaurants, or high-end tourist services, can be crucial for specific roles.

Finally, a comprehensive understanding of the local and international tourism landscape, good networking skills, and knowledge of multiple languages can significantly enhance a candidate’s attractiveness for this role.

 

Hospitality and Tourist Services Manager Education and Training Requirements

Hospitality and Tourist Services Managers typically require a bachelor’s degree in hospitality management, tourism, or a related field.

Coursework in these programs often includes subjects like business administration, accounting, marketing, human resource management, and the hospitality industry’s specific issues and trends.

In addition to formal education, practical experience in the hospitality industry, such as hotel, restaurant, or event planning, is highly valued.

Many managers start their careers in entry-level positions and work their way up, gaining hands-on experience and industry knowledge.

Some positions may require Hospitality and Tourist Services Managers to hold a master’s degree, particularly for those in executive roles or who wish to work for prestigious establishments.

Specialized courses in hotel management, event planning, or culinary services may also be beneficial.

Moreover, certification programs offered by various hospitality organizations can help managers demonstrate their professional expertise and commitment to the field.

These certifications often require a combination of education, experience, and passing an exam.

Finally, due to the customer service aspect of these roles, strong communication, leadership, and problem-solving skills are essential.

Continuous learning and staying up-to-date with trends in the tourism and hospitality industry are also necessary for success in this role.

 

Hospitality and Tourist Services Manager Salary Expectations

The average salary for a Hospitality and Tourist Services Manager is $54,430 (USD) per year.

However, this amount can fluctuate based on factors like years of experience in the field, level of education, the size and location of the employing organization, and the specific sector within the hospitality and tourism industry.

 

Hospitality and Tourist Services Manager Job Description FAQs

What skills does a Hospitality and Tourist Services Manager need?

Hospitality and Tourist Services Managers need excellent interpersonal skills, as they interact with guests, staff, and suppliers daily.

They should have strong problem-solving skills, allowing them to handle any issues that may arise swiftly and effectively.

A good understanding of financial and business management is also important, as they’ll need to manage budgets, set prices, and ensure their services are profitable.

 

Do Hospitality and Tourist Services Managers need a degree?

While it’s not always necessary, many employers prefer candidates with a degree in hospitality, travel, tourism, or a related field.

However, extensive work experience in the sector can also be a viable pathway into this role.

Depending on the region, specific certifications or licenses related to hospitality and tourism management may be required.

 

What should you look for in a Hospitality and Tourist Services Manager resume?

You should look for significant experience in the hospitality and tourism industry, including roles that involved managing others.

Also, look for an understanding of customer service principles, knowledge of travel booking systems, and experience with budget management.

Any additional languages spoken could also be a plus, given the international nature of the tourism industry.

 

What qualities make a good Hospitality and Tourist Services Manager?

A good Hospitality and Tourist Services Manager is customer-focused, ensuring guests have the best experience possible.

They should be decisive and able to make quick decisions in high-pressure situations.

Flexibility is also important, as hours can be irregular and may include evenings, weekends, and holidays.

They should also be excellent communicators, able to clearly articulate instructions to staff and engage with guests effectively.

 

What are the daily duties of a Hospitality and Tourist Services Manager?

On a typical day, a Hospitality and Tourist Services Manager might meet with department heads to discuss operations, handle guest complaints or requests, oversee reservation bookings, and monitor the facility’s budget.

They may also spend time training new staff, reviewing feedback from customers, and developing strategies to improve service and increase profitability.

 

Conclusion

So, there you have it.

Today, we’ve given you an exclusive tour behind the scenes of what it means to be a Hospitality and Tourist Services Manager.

And guess what?

It’s not just about booking reservations and greeting guests.

It’s about crafting memorable experiences, one guest interaction at a time.

With our comprehensive Hospitality and Tourist Services Manager job description template and real-world examples, you’re well-prepared to step into this exciting role.

But why stop there?

Explore further with our job description generator. It’s your essential tool to creating precise job listings or refining your resume to perfection.

Remember:

Every guest interaction contributes to the overall customer experience.

Let’s create those unforgettable moments. Together.

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