Hospitality Services Manager Job Description [Updated for 2025]

In the thriving world of hospitality, the role of the Hospitality Services Manager is more crucial than ever.

As the industry evolves, the demand for skilled professionals who can manage, enhance, and protect our hospitality services continues to grow.

But what exactly does a Hospitality Services Manager do?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager creating the profile of the ideal candidate,
• Or simply intrigued by the intricacies of hospitality management,

You’ve come to the right place.

Today, we present a customizable Hospitality Services Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

Hospitality Services Manager Duties and Responsibilities

Hospitality Services Managers oversee the smooth running of hotels, restaurants, or other establishments that offer hospitality services.

They are responsible for creating an environment that ensures the maximum satisfaction of clients and guests.

Their duties and responsibilities include:

• Overseeing the day-to-day operations of the hospitality establishment
• Managing and coordinating staff schedules to ensure full coverage
• Ensuring high levels of customer satisfaction by providing excellent customer service
• Managing budgets and financial plans and controlling expenditure
• Maintaining statistical and financial records
• Planning maintenance work, events, and room bookings
• Handling customer complaints and queries
• Ensuring compliance with health and safety regulations
• Checking on supplies and equipment and ordering new stock as needed
• Recruiting, training, and supervising staff members
• Planning and implementing marketing strategies to increase brand awareness and attract more clients

 

Hospitality Services Manager Job Description Template

Job Brief

We are seeking a dedicated and customer-focused Hospitality Services Manager to oversee operations at our establishment.

Your duties will include managing personnel, coordinating business operations, ensuring customer satisfaction, and improving service standards.

The successful candidate will have a hands-on approach, excellent interpersonal skills, and a keen understanding of customer service in the hospitality industry.

 

Responsibilities

• Oversee the operations of various departments within the hospitality establishment.
• Recruit, train, and supervise staff to ensure they meet expected service standards.
• Coordinate communication between various departments to ensure seamless service delivery.
• Develop and implement operational policies and procedures to improve efficiency.
• Address customer inquiries and resolve issues promptly to maintain high customer satisfaction.
• Monitor financial performance and devise strategies to increase revenue.
• Assess and review customer satisfaction and service recovery processes.
• Ensure all legal and safety requirements are adhered to within the establishment.
• Manage and maintain inventory and budgeting processes.

 

Qualifications

• Proven work experience as a hospitality manager or similar role in the hospitality industry.
• Knowledge of the hospitality industry’s latest trends and best practices.
• Outstanding communication, leadership, and organizational skills.
• Ability to manage and lead a diverse team.
• Excellent customer service and problem-solving skills.
• BSc degree in Hospitality, Business Administration or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunities for professional development

 

Additional Information

• Job Title: Hospitality Services Manager
• Work Environment: The role involves a mix of office work and on-site supervision. It may require working during evenings, weekends, and holidays.
• Reporting Structure: Reports to the General Manager or Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $55,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hospitality Services Manager Do?

A Hospitality Services Manager works in settings such as hotels, resorts, restaurants, and other travel and tourism-related establishments.

Their primary role is to ensure excellent customer service and enhance the overall guest experience.

They are responsible for overseeing and coordinating the day-to-day operations of the hospitality department, which may include the reception, reservations, housekeeping, and food and beverage areas.

The Hospitality Services Manager usually trains, supervises, and evaluates staff, setting high standards for customer service and staff performance.

They oversee the maintenance and cleanliness of the facilities and ensure health and safety regulations are met.

They also deal with customer complaints and queries, aiming to resolve issues promptly and efficiently to maintain customer satisfaction.

Hospitality Services Managers often work closely with other department managers such as event planners, chefs, and maintenance staff to ensure the smooth running of the establishment.

They might also be involved in financial management, budgeting, and forecasting, as well as strategic planning and marketing to boost the establishment’s reputation and profitability.

In some establishments, they may also oversee guest services such as concierge desks, recreational activities, and other amenities.

 

Hospitality Services Manager Qualifications and Skills

A proficient Hospitality Services Manager should have the qualifications and skills that align with your job description, including:

• Excellent leadership abilities to manage and motivate a team, ensuring smooth operations and high levels of guest satisfaction.
• Strong organizational skills for planning, coordinating, and overseeing various hospitality services, such as catering, accommodations, and events.
• Exceptional customer service skills to interact with guests, understand their needs, and ensure their stay or event is memorable and satisfactory.
• Interpersonal skills to build strong relationships with guests, staff, suppliers, and other stakeholders.
• Financial management skills to oversee budgets, control costs, and ensure efficient use of resources.
• Excellent problem-solving abilities to handle any issues or complaints promptly and professionally, ensuring guest satisfaction.
• Knowledge of health and safety regulations as well as food and beverage regulations to ensure compliance and maintain high standards.
• Ability to multitask and handle stress, as the hospitality industry often involves managing multiple tasks at once and dealing with unpredictable situations.
• Excellent communication skills for effective communication with guests, staff, and other stakeholders.

 

Hospitality Services Manager Experience Requirements

Entry-level candidates for Hospitality Services Manager generally require a minimum of 1 to 3 years of experience in a hospitality-related role, often through full-time or part-time work in hotels, restaurants, or event planning businesses.

This prior experience is typically in roles such as Front Desk Associate, Guest Service Agent, or Event Coordinator, where they gain practical knowledge about the industry.

Candidates with more than 3 years of experience usually have developed their customer service skills and have a good understanding of the hospitality industry.

They may have also gained experience in supervising and managing a team, handling customer complaints, and coordinating hospitality services in roles like Restaurant Supervisor or Hotel Front Office Manager.

Those with more than 5 years of experience typically have strong leadership and managerial skills, and a comprehensive understanding of the hospitality sector.

They may have held roles such as Hotel Manager or Restaurant General Manager, which require them to oversee all aspects of operations, from budgeting and staffing to customer service and compliance with health and safety regulations.

These candidates are often ready to take on the more strategic and comprehensive responsibilities of a Hospitality Services Manager.

 

Hospitality Services Manager Education and Training Requirements

Hospitality Services Managers typically hold a bachelor’s degree in hospitality, business administration, or a related field.

In addition to academic qualifications, they need strong customer service skills, excellent interpersonal and communication abilities, leadership qualities, and a solid understanding of business operations.

Many hospitality programs offer courses in hotel and restaurant management, marketing, and tourism.

These courses provide students with a broad knowledge of the industry and the necessary skills to manage a hospitality service effectively.

Certain positions may require Hospitality Services Managers to have a master’s degree in hospitality or business administration, especially for higher-level management roles or those within large corporate entities.

Although not mandatory, professional certification from recognized hospitality organizations can be advantageous.

These programs offer specialized courses in various areas of hospitality management, such as lodging management, food and beverage management, and event planning, among others.

Also, the ability to speak multiple languages can be beneficial in this role due to the global nature of the hospitality industry.

On-the-job training is often necessary, allowing Hospitality Services Managers to fully understand the workings of their specific establishment.

Such training enables them to deliver high-quality service and lead their teams effectively.

Continuous education and training in new hospitality trends, customer service techniques, and management practices are also recommended to maintain competitiveness in this dynamic industry.

 

Hospitality Services Manager Salary Expectations

A Hospitality Services Manager can expect to earn an average salary of $54,430 (USD) per year.

The actual income can vary significantly depending on the size and location of the establishment, the manager’s level of experience and education, and the specific responsibilities of the role.

 

Hospitality Services Manager Job Description FAQs

What skills does a Hospitality Services Manager need?

A Hospitality Services Manager needs a combination of soft and hard skills.

Excellent communication and interpersonal skills are vital as they often interact with both employees and guests.

They should also have strong leadership skills, problem-solving capabilities, and good time management skills.

Knowledge of hospitality management software, financial planning, and customer service are also important.

 

Do Hospitality Services Managers need a degree?

Most employers prefer Hospitality Services Managers to have a degree in hospitality management or a related field, although this is not always a requirement.

Experience in the industry, particularly in a supervisory or managerial role, can be just as valuable.

Many Hospitality Services Managers have also completed specialized courses or certifications in hospitality management.

 

What should you look for in a Hospitality Services Manager resume?

When reviewing a Hospitality Services Manager’s resume, look for a combination of education and experience.

Check if they have a degree in a relevant field and any additional certifications.

Also, review their work history to see if they have experience in the hospitality industry, particularly in leadership roles.

Skills in customer service, staff management, and budgeting are also important.

 

What qualities make a good Hospitality Services Manager?

A good Hospitality Services Manager should have excellent leadership skills, as they will be overseeing staff and coordinating operations.

They should also be good problem-solvers, able to quickly deal with any issues that may arise.

Strong customer service skills are also crucial, as they will often interact with guests and need to ensure their satisfaction.

Good organizational and multitasking abilities are also key to manage various tasks and responsibilities effectively.

 

Is it difficult to hire a Hospitality Services Manager?

Finding the right candidate for the role of a Hospitality Services Manager can be a challenging process.

It requires someone with a unique blend of skills, including leadership, customer service, and business management.

Additionally, they should have a strong understanding of the hospitality industry and preferably have experience in a similar role.

However, with a thorough hiring process and clear job description, it’s possible to find the right fit for your organization.

 

Conclusion

So, there you have it.

Today, we’ve given you an inside look at the real responsibilities of a hospitality services manager.

Surprised?

It’s not just about booking accommodations.

It’s about building unforgettable guest experiences, one reservation at a time.

With our comprehensive hospitality services manager job description template and real-world examples, you’re ready to take the next step.

But why stop there?

Go further with our job description generator. It’s your essential tool for creating precise job listings or refining your resume to perfection.

Remember:

Every booking is a part of a larger guest experience.

Let’s build those unforgettable experiences. Together.

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