Hotel Housekeeping Staff Job Description [Updated for 2025]

In the world of hospitality, the role of hotel housekeeping staff shines brightly.

As the industry evolves, the demand for skilled individuals who can maintain, enhance, and ensure the cleanliness of our hotel properties grows stronger.

But let’s delve deeper: What’s truly expected from hotel housekeeping staff?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply curious about the daily operations of hotel housekeeping,

You’re in the right place.

Today, we present a customizable hotel housekeeping staff job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Hotel Housekeeping Staff Duties and Responsibilities

Hotel Housekeeping Staff play a crucial role in ensuring guest satisfaction by maintaining cleanliness and hygiene standards in hotel rooms and public spaces.

They focus on creating a welcoming environment for guests through their meticulous attention to detail.

The primary duties and responsibilities of Hotel Housekeeping Staff include:

• Cleaning hotel rooms, including bedrooms, bathrooms, kitchens and public areas
• Changing bed linen and making beds
• Replenishing room amenities such as toiletries, drinking glasses, and writing materials
• Inspecting rooms for any damages or maintenance issues and reporting them to management
• Vacuuming carpets, dusting furniture, and cleaning windows
• Restocking cleaning supplies and linen closets
• Removing trash and dirty linen from rooms
• Following health and safety regulations to prevent accidents
• Providing additional cleaning services as required, such as deep cleaning carpets and upholstery
• Responding to guest queries or complaints in a timely and professional manner

 

Hotel Housekeeping Staff Job Description Template

Job Brief

We are looking for a diligent and responsible Hotel Housekeeping Staff to join our team.

The ideal candidate will be responsible for maintaining high standards of cleanliness and hygiene within the hotel, ensuring guest rooms and communal areas are cleaned to the company standard.

Hotel Housekeeping Staff responsibilities include cleaning rooms, making beds, replenishing linens, cleaning bathrooms, room fixtures, and vacuuming.

The candidate should possess strong attention to detail, ability to follow instructions, and maintain a professional, courteous demeanor when interacting with guests and team members.

 

Responsibilities

• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

 

Qualifications

• Proven experience as a cleaner or housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Knowledge of English language
• High school degree

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Free meals and uniform

 

Additional Information

• Job Title: Hotel Housekeeping Staff
• Work Environment: Hotel setting. The role requires physical activity including lifting, carrying, walking and standing for extended periods.
• Reporting Structure: Reports to the Housekeeping Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $23,000 minimum to $34,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hotel Housekeeping Staff Do?

Hotel Housekeeping Staff work in the hospitality industry, primarily in hotels and resorts.

Their main responsibility is maintaining the cleanliness and orderliness of hotel rooms and other areas within the hotel premises.

They change bed linens, clean bathrooms, vacuum carpets, and dust furniture.

They may also be responsible for restocking items such as towels, soaps, and other toiletries.

Hotel Housekeeping Staff also often handle laundry services, such as washing, drying, and ironing guests’ clothes.

They conduct regular inspections of rooms to ensure they meet the hotel’s standards of cleanliness and hygiene.

Additionally, they may be tasked to sanitize rooms and areas to ensure a safe environment for guests and staff alike.

Hotel Housekeeping Staff may also report maintenance issues to their supervisors or the hotel’s maintenance team to ensure they are promptly addressed.

At times, they may be requested to handle specific tasks or services by guests, such as providing extra pillows or removing stains from clothing items.

Their ultimate goal is to ensure that every guest has a comfortable, clean, and pleasant stay in the hotel.

 

Hotel Housekeeping Staff Qualifications and Skills

Hotel Housekeeping Staff require a variety of technical skills, personal qualities and knowledge about cleanliness and sanitation standards, including:

• Attention to detail to ensure rooms and areas are clean, tidy and free from trash and dust.
• Understanding and knowledge of cleaning chemicals and supplies, their correct usage and safety procedures.
• Physical stamina and agility to perform tasks such as standing, bending, lifting and moving heavy furniture or supplies.
• Interpersonal skills to interact professionally and respectfully with guests, respond to their requests or complaints, and work effectively with other hotel staff.
• Time management skills to complete cleaning tasks promptly and within the scheduled time.
• Ability to maintain consistency and high-quality service even when dealing with high volume or back-to-back cleaning tasks.
• Knowledge of hotel safety protocols and procedures, including reporting any potential security risks or maintenance needs.
• Ability to work independently or as part of a team, taking initiative and supporting colleagues when necessary.

 

Hotel Housekeeping Staff Experience Requirements

Entry-level hotel housekeeping staff typically require no prior experience, as most hotels provide on-the-job training for new hires.

This training often covers tasks such as cleaning rooms, changing bed linens, and restocking guest supplies.

However, having prior experience in a similar role, such as janitorial or cleaning services, can be beneficial.

These professionals can demonstrate their knowledge of cleanliness standards, equipment usage, and time management skills.

Candidates with 1 to 2 years of experience as a hotel housekeeper may have advanced knowledge about specific hotel standards and procedures.

They can handle more complex tasks such as deep cleaning, laundry services, or room inspection.

Those with more than 3 years of experience often demonstrate excellent organizational and customer service skills, as they interact with hotel guests frequently.

They might also have experience training new staff members or supervising a housekeeping team.

Housekeepers with more than 5 years of experience may be suitable for managerial roles such as Housekeeping Supervisor or Housekeeping Manager, where they oversee the entire housekeeping department, ensuring cleanliness standards are met and managing the housekeeping staff.

 

Hotel Housekeeping Staff Education and Training Requirements

Hotel Housekeeping Staff typically require a high school diploma or equivalent for entry-level positions.

In-house training is often provided to new hires by the hotel, covering areas such as safety procedures, the use and maintenance of equipment, and the hotel’s standards for cleanliness and hygiene.

There are vocational schools and community colleges that offer certificate programs in housekeeping which provide a more in-depth knowledge of the job, although these are not typically required.

A good understanding of English may be necessary, particularly in hotels with many international guests.

Additional languages can also be an asset in this field.

For those looking to advance in their careers, some hotels may require housekeeping managers to hold a degree in hotel management, hospitality, or a related field.

Furthermore, there are certifications such as Certified Executive Housekeeper (CEH) and Registered Executive Housekeeper (REH) offered by the International Executive Housekeepers Association, which can prove beneficial for those looking for advancement opportunities.

While not mandatory, these certifications demonstrate a commitment to the profession and can enhance a candidate’s chances of securing supervisory or managerial roles.

 

Hotel Housekeeping Staff Salary Expectations

The average wage for Hotel Housekeeping Staff is $11.84 (USD) per hour.

However, the actual earnings can vary depending on factors such as the years of experience, the geographical location, and the reputation and size of the hotel.

 

Hotel Housekeeping Staff Job Description FAQs

What skills does a hotel housekeeping staff need?

Hotel housekeeping staff should possess strong attention to detail to ensure cleanliness and sanitary conditions in all areas of a hotel.

They should be physically fit to handle tasks like making beds, vacuuming floors, and moving light furniture.

Good communication and interpersonal skills are also essential as they often interact with hotel guests and other staff.

 

Do hotel housekeeping staff need any specific qualifications?

While a formal education is not always required, a high school diploma or equivalent is usually preferred.

Training is typically provided on the job, but previous experience in a similar role can be beneficial.

Some hotels might require their staff to obtain a certification in housekeeping.

 

What should you look for in a hotel housekeeping staff resume?

Look for previous experience in a similar role or a setting that required cleaning and organization skills.

Any certifications in housekeeping or hospitality can be an added advantage.

Also, pay attention to soft skills like communication, team working, and problem-solving, which are crucial for this role.

 

What qualities make good hotel housekeeping staff?

Good hotel housekeeping staff are reliable, able to work independently, and possess excellent time management skills.

They should have a keen eye for detail and a high standard for cleanliness and hygiene.

Good communication and interpersonal skills are also crucial as they often interact with guests and need to understand and follow instructions accurately.

 

What are the daily duties of a hotel housekeeping staff?

On a typical day, hotel housekeeping staff are responsible for cleaning and sanitizing rooms and public areas, making beds, replacing used towels and toiletries, and restocking minibars.

They also report any maintenance issues they notice, like a broken lamp or a leaky faucet.

Additionally, they may have to interact with guests, answering any queries or assisting with their needs.

 

Is it difficult to hire hotel housekeeping staff?

The difficulty in hiring hotel housekeeping staff can depend on several factors, such as the location of the hotel and the competitiveness of the salary and benefits offered.

In some regions, there may be a high demand for these roles, making it challenging to find experienced and reliable staff.

You need to offer competitive wages and a healthy working environment to attract the best candidates.

 

Conclusion

And there we have it.

Today, we’ve unearthed the realities and intricacies of working as a hotel housekeeping staff member.

And guess what?

It’s not just about cleaning rooms.

It’s about creating a welcoming, comfortable, and clean environment for guests from all walks of life.

With our all-encompassing hotel housekeeping staff job description template and real-world examples, you’re equipped and ready to take the next step.

But why stop there?

Venture further with our job description generator. It’s your invaluable tool to crafting precise job listings or polishing your resume to perfection.

Remember:

Every task you complete contributes to the bigger picture.

Let’s create that picture of perfection. Together.

How to Become a Hotel Housekeeping Staff (Complete Guide)

AI’s Employment Erosion: Jobs Being Carved Out by Tech

Escape the Rat Race: Remote Jobs That Pay More Than You Expect!

Escape the Mundane: Fun Jobs That Also Fill Your Bank Account

The Pressure Pot: Jobs That Cook Up Stress Daily!