Hotel Lobby Greeter Job Description [Updated for 2025]

hotel lobby greeter job description

In today’s fast-paced hospitality industry, the role of a hotel lobby greeter has never been more crucial.

As the industry evolves, the demand for professional and personable individuals capable of creating memorable first impressions for our guests escalates.

So, what exactly does a hotel lobby greeter do?

Whether you are:

  • A job seeker trying to understand the core of this role,
  • A hiring manager seeking the perfect candidate,
  • Or simply curious about the intricacies of hotel lobby greeting,

You’ve come to the right place.

Today, we present a customizable hotel lobby greeter job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

Hotel Lobby Greeter Duties and Responsibilities

Hotel Lobby Greeters are the first point of contact for guests and they play a crucial role in establishing a warm and welcoming atmosphere.

They must be courteous, professional, and maintain a high level of knowledge about the hotel and its services.

Their main responsibilities include:

  • Greeting guests upon their arrival and departure
  • Providing guests with information about the hotel’s amenities, services, and hours of operation
  • Assisting guests with directions or any other inquiries they may have
  • Coordinating with the front desk and bell staff to facilitate smooth guest check-ins and check-outs
  • Maintaining the appearance and cleanliness of the hotel lobby and entrance
  • Assisting guests with their luggage, if necessary
  • Ensuring that all guest needs are met promptly and efficiently
  • Providing general information about the local area and attractions
  • Handling any complaints or issues, escalating them to the relevant personnel if necessary

 

Hotel Lobby Greeter Job Description Template

Job Brief

We are looking for a friendly and welcoming Hotel Lobby Greeter to be the first point of contact for our guests.

The Hotel Lobby Greeter’s responsibilities include warmly greeting guests, assisting with their needs, providing information about our hotel and local area, and ensuring guests’ satisfaction.

The ideal candidate will have excellent communication skills, a passion for customer service, and an outgoing personality.

They should create a pleasant and welcoming atmosphere for all our guests.

 

Responsibilities

  • Warmly greet guests upon their arrival
  • Assist guests with their luggage if necessary
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests’ questions about the local area and provide recommendations
  • Coordinate with the front desk to smoothly guide guests through the check-in process
  • Ensure the lobby area is tidy and presentable
  • Assist guests with any special requests they might have
  • Help resolve any guest complaints or issues promptly and professionally

 

Qualifications

  • Previous work experience as a Hotel Lobby Greeter, Host/Hostess or similar role
  • Hands-on experience with hotel management software is a plus
  • Excellent communication skills, both verbal and written
  • Strong customer service skills and a friendly, outgoing personality
  • Ability to remain calm and professional in stressful situations
  • Flexibility to work in shifts
  • High school diploma; hospitality certification is a plus

 

Benefits

  • Health insurance
  • Retirement plan
  • Paid time off
  • Employee discounts
  • Opportunity for career advancement within the hotel

 

Additional Information

  • Job Title: Hotel Lobby Greeter
  • Work Environment: Hotel lobby. The position will require standing for extended periods and may involve lifting heavy luggage.
  • Reporting Structure: Reports to the Front Desk Manager or Hotel Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $18,000 minimum to $28,000 maximum
  • Location: [City, State] (specify the location)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our hotel. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hotel Lobby Greeter Do?

Hotel Lobby Greeters play a crucial role in the hospitality industry.

They are often the first point of contact for guests arriving at a hotel.

Their primary responsibility is to welcome guests as they enter the hotel.

They provide a warm and inviting atmosphere, setting the tone for a pleasant guest experience.

They may assist with opening doors, handling luggage, or directing guests to the check-in desk.

In some cases, they might also provide guests with basic information about the hotel’s amenities, services, and hours of operation.

Hotel Lobby Greeters are also expected to have a good knowledge of the surrounding area.

They often provide information about local attractions, restaurants, shopping centers, and public transportation options to guests.

They may also assist with calling taxis or arranging other transportation services for guests.

Their role involves a great deal of customer service, as they are often called upon to respond to guest inquiries, concerns, or complaints.

In all of their tasks, the goal of a Hotel Lobby Greeter is to provide an exceptional level of service and enhance the overall guest experience.

 

Hotel Lobby Greeter Qualifications and Skills

A proficient Hotel Lobby Greeter should possess skills and qualifications that fulfill the requirements of the position, such as:

  • Excellent interpersonal skills to build a rapport with guests, provide a friendly and welcoming environment, and handle any guest complaints or issues.
  • Strong communication skills to interact effectively with guests, understand their needs, and relay information clearly and concisely.
  • Professional appearance and demeanor to represent the hotel in a positive light.
  • Knowledge of the hotel’s services and facilities to provide accurate information to guests.
  • Ability to multitask and handle high-pressure situations, managing various tasks simultaneously without compromising service quality.
  • Detail-oriented to remember regular guests, their preferences, and maintain records of any special requests or needs.
  • Good physical stamina to stand for extended periods and assist guests with luggage or other needs when required.
  • Basic computer skills to check guests in or out, process payments, and manage booking systems.
  • Superior customer service skills to ensure guest satisfaction and maintain a positive guest experience.

 

Hotel Lobby Greeter Experience Requirements

Entry-level Hotel Lobby Greeters may have 1 to 2 years of experience, often obtained through part-time jobs or internships in the hospitality or customer service industry.

This is an opportunity for them to gain exposure to the public relations and customer service aspects of the job.

Candidates with more than 2 years of experience are expected to have developed their interpersonal and communication skills through roles such as Receptionist, Host or Hostess, or Customer Service Representative.

This experience could also be obtained in other customer-facing roles in restaurants, retail, or other service industries.

Those with more than 5 years of experience are typically skilled at managing a variety of customer situations and are adept at providing exemplary customer service.

They may have experience training new staff members and could be ready for a supervisory role.

In addition to experience, it is preferred that Hotel Lobby Greeters have a friendly demeanor, excellent communication skills, and a professional appearance.

They should also have a good knowledge of the hotel’s services and facilities, as well as the local area.

 

Hotel Lobby Greeter Education and Training Requirements

A Hotel Lobby Greeter generally requires a high school diploma or equivalent.

This role involves extensive interaction with guests, therefore, excellent communication skills, both verbal and written, are essential.

Fluency in multiple languages can be an added advantage in this role.

No specific college degree is needed, but some employers might prefer candidates with a degree or diploma in hospitality management or a related field.

Training for this position is often provided on-the-job, where new greeters learn about the hotel’s standards, services, and guest interaction protocols.

There are also customer service certification programs available that can help greeters improve their skills and provide better service to guests.

Possessing a positive and friendly demeanor, having knowledge about the local area and attractions, and understanding the needs of different types of guests are all important aspects of the job.

Prior experience in customer service roles can be beneficial.

Continued education in the form of seminars or courses in hospitality, customer service, or communication can also be beneficial for career advancement.

 

Hotel Lobby Greeter Salary Expectations

A Hotel Lobby Greeter typically earns an average wage of $12.00 (USD) per hour.

However, actual earnings can fluctuate based on experience, the location of the hotel, and the policies of the employing company.

 

Hotel Lobby Greeter Job Description FAQs

What skills does a Hotel Lobby Greeter need?

Hotel Lobby Greeters need excellent communication and interpersonal skills to interact with guests.

They should have a friendly and welcoming demeanor to make guests feel comfortable.

Multilingual skills can be advantageous in interacting with international guests.

They should also be detail-oriented and have the ability to remember faces and names, fostering a personal connection with guests.

 

Do Hotel Lobby Greeters need any specific qualifications?

A high school diploma or equivalent is generally required for the role of a Hotel Lobby Greeter.

However, experience in customer service, hospitality, or a similar field can be beneficial.

Any additional training in hospitality management would also be an advantage, although it’s not mandatory.

 

What should you look for in a Hotel Lobby Greeter resume?

The resume of a Hotel Lobby Greeter should reflect their ability to provide excellent customer service.

This can be through previous work experience in hotels or related fields.

Look for skills such as communication, attention to detail, and problem-solving.

The ability to speak multiple languages can also be a plus.

 

What qualities make a good Hotel Lobby Greeter?

A good Hotel Lobby Greeter is friendly, approachable, and has a genuine passion for service.

They should have a positive attitude, patience, and the ability to handle stressful situations calmly.

A good greeter must also be punctual, reliable, and presentable.

 

Is it difficult to hire a Hotel Lobby Greeter?

Hiring a Hotel Lobby Greeter can be a challenge as it requires finding someone with the right combination of customer service skills, personality, and professionalism.

However, with a clear job description, thorough interview process, and possibly some on-job training, you can find a suitable candidate for the role.

 

Conclusion

And there you have it.

Today, we’ve shed light on the true essence of being a hotel lobby greeter.

Surprise!

It’s not just about saying hello.

It’s about forging the foundation of a guest’s experience, one interaction at a time.

With our comprehensive hotel lobby greeter job description template and real-world examples, you’re all set to step into this role.

But why stop there?

Immerse further with our job description generator. It’s your stepping stone to precision-crafted job postings or tailoring your resume to excellence.

Remember:

Every interaction is a part of the bigger guest experience.

Let’s create that unforgettable experience. Together.

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