Hotel Valet and Shuttle Driver Job Description [Updated for 2025]

In the world of hospitality, the role of hotel valet and shuttle driver is becoming increasingly vital.

As the industry evolves, so does the demand for individuals who can seamlessly connect guests to their destinations, while ensuring their vehicles are treated with the utmost care and respect.

But let’s delve deeper: What’s truly expected from a hotel valet and shuttle driver?

Whether you are:

• A job seeker trying to understand the core of this position,
• A hiring manager drafting the profile of the perfect candidate,
• Or simply curious about the day-to-day tasks of a valet and shuttle driver,

You’ve landed on the right page.

Today, we present a customizable hotel valet and shuttle driver job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Hotel Valet and Shuttle Driver Duties and Responsibilities

Hotel Valet and Shuttle Drivers are primarily responsible for the safe transportation of guests and their belongings.

They also play a significant role in providing excellent customer service as they are often the first and the last employees guests interact with during their stay.

The duties and responsibilities of a Hotel Valet and Shuttle Driver include:

• Receiving the guest’s vehicle and providing them with a ticket for identification
• Parking vehicles in designated areas and retrieving them when requested by guests
• Driving the hotel shuttle to transport guests to and from the airport or nearby locations
• Loading and unloading guest’s luggage and ensuring it is properly secured during transit
• Helping guests with their luggage, opening vehicle doors, and wishing guests a good stay or safe journey
• Performing basic maintenance checks on the hotel’s vehicles to ensure they are in good working condition
• Ensuring the shuttle vehicle is clean and presentable at all times
• Maintaining a detailed log of vehicle movements and any passenger issues
• Adhering to local driving laws and regulations
• Handling any guest complaints or issues professionally and efficiently

 

Hotel Valet and Shuttle Driver Job Description Template

Job Brief

We are seeking a reliable, courteous Hotel Valet and Shuttle Driver to ensure our guests’ transportation needs are met.

Responsibilities include driving and parking guests’ vehicles, providing shuttle service to and from local destinations, and ensuring the safety and cleanliness of the hotel’s vehicles.

The ideal candidate possesses excellent customer service skills, a clean driving record, and a strong attention to detail.

They should be able to efficiently coordinate and handle multiple tasks, ensuring guests are provided with prompt and professional service.

 

Responsibilities

• Welcoming guests and opening their car doors upon arrival
• Driving and parking guests’ vehicles carefully and efficiently
• Providing shuttle service to and from local destinations as per the hotel’s schedule
• Maintaining the cleanliness and safety of all hotel vehicles
• Assisting guests with their luggage
• Reporting any incidents or accidents to the hotel management
• Adhering to all traffic and safety regulations
• Providing excellent customer service and responding to guests’ inquiries
• Keeping track of all vehicle keys

 

Qualifications

• Proven work experience as a valet driver or a similar role in hospitality
• A valid driver’s license with a clean driving record
• Excellent customer service and communication skills
• Strong attention to detail and ability to handle multiple tasks
• Ability to drive automatic and manual transmission vehicles
• Physical fitness and ability to lift heavy luggage
• High school diploma or equivalent

 

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Hotel Valet and Shuttle Driver
• Work Environment: This role requires working in a fast-paced hotel environment, including both indoor and outdoor settings, and may involve exposure to various weather conditions.
• Reporting Structure: Reports to the Hotel Manager or Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hotel Valet and Shuttle Driver Do?

Hotel Valet and Shuttle Drivers work in the hospitality industry, typically for hotels and resorts.

They are responsible for the safe and courteous transportation of guests and their vehicles.

As a Hotel Valet, they park and retrieve guests’ vehicles in a timely and safe manner.

They are also responsible for assisting guests with their luggage, providing directions, and answering any questions about the hotel or surrounding area.

In the role of a Shuttle Driver, they transport guests between the hotel and nearby locations such as airports, train stations, or local attractions.

They must adhere to a schedule, ensure the shuttle vehicle is clean and well-maintained, and provide excellent customer service.

Hotel Valet and Shuttle Drivers often interact with hotel guests more than any other staff member, so they play a crucial role in shaping the overall guest experience.

They must be friendly, professional, and have a good knowledge of the local area.

In some cases, they may also be responsible for handling small errands for guests, such as picking up dry cleaning or groceries.

They must handle all tasks with discretion and maintain the privacy of the hotel’s guests.

 

Hotel Valet and Shuttle Driver Qualifications and Skills

A proficient Hotel Valet and Shuttle Driver should possess the qualifications and skills that meet your job requirements, including:

• Excellent driving skills to safely transport guests and their belongings between various locations.
• Customer service skills to provide a positive experience for guests, assist with their luggage, and respond to any requests or complaints.
• Knowledge of local streets and routes to efficiently navigate through traffic and find the fastest routes.
• Ability to maintain composure and professionalism during periods of high volume or stressful conditions.
• Strong communication skills to interact with guests, hotel staff, and others, as well as to understand and respond appropriately to guest requests and issues.
• Physical stamina to stand for extended periods, assist with luggage, and perform other physical tasks as required.
• Attention to detail for tasks such as keeping track of guests’ vehicle keys, maintaining the cleanliness and order of the shuttle vehicle, and inspecting vehicles for any damage.
• Problem-solving skills to handle unexpected situations like vehicle breakdowns or traffic jams, and find quick, effective solutions.

 

Hotel Valet and Shuttle Driver Experience Requirements

For the role of a Hotel Valet and Shuttle Driver, entry-level candidates are typically expected to have at least 1 to 2 years of driving experience, preferably in a similar role such as a taxi driver, delivery driver or chauffeur.

They should be familiar with local areas and have excellent navigation skills.

The candidates must hold a valid driver’s license with a clean driving record.

In some cases, a commercial driver’s license (CDL) may be required, particularly for shuttle drivers.

Experience in customer service is also a crucial aspect for this role, as they will be interacting with hotel guests daily.

Candidates with more than 3 years of experience in driving roles, particularly in hospitality settings, are often sought after.

They should have demonstrated a consistent track record of punctuality, reliability, and excellent customer service.

Those with more than 5 years of experience may have some supervisory experience in their background.

They are likely to have gained exceptional skills in vehicle maintenance, route planning, and client interaction.

These candidates may be suitable for roles that include managing a team of drivers or coordinating transportation services for the hotel.

In all cases, it’s expected that Hotel Valet and Shuttle Drivers have a good understanding of vehicle safety and maintain a professional demeanor when interacting with guests.

 

Hotel Valet and Shuttle Driver Education and Training Requirements

Hotel Valet and Shuttle Drivers typically require a high school diploma or equivalent education.

Specific training for this role is usually provided on the job, where the drivers learn the layout of the area, customer service skills, and the specifics of the establishment’s vehicles and procedures.

In many states, these drivers require a valid driver’s license with a clean driving record.

Some establishments may require the driver to be at least 18, or sometimes 21 years of age, due to insurance requirements.

For a shuttle driver, particularly those driving larger vehicles, a Commercial Driver’s License (CDL) may be required, along with the completion of a professional driving course.

Although not mandatory, some drivers may opt to take additional customer service courses to enhance their people skills, as the role involves significant interaction with guests.

Knowledge of basic vehicle maintenance and safety procedures is also beneficial for this role, along with the ability to work flexible hours, including nights, weekends, and holidays.

Certifications such as CPR and First Aid are not typically required but could be advantageous, showcasing the candidate’s preparedness to handle emergencies.

 

Hotel Valet and Shuttle Driver Salary Expectations

The average wage for a Hotel Valet and Shuttle Driver is $12.00 (USD) per hour.

However, the actual earnings may vary based on the geographical location, the size and prestige of the hotel, and the individual’s level of experience and skills.

Additional income can also be earned through tips, which can significantly increase the overall compensation.

 

Hotel Valet and Shuttle Driver Job Description FAQs

What skills does a Hotel Valet and Shuttle Driver need?

A Hotel Valet and Shuttle Driver should have excellent driving skills with a clean driving record.

They should be able to navigate through heavy traffic and be familiar with local areas and routes.

In addition to driving, they should have excellent customer service skills, as they will be interacting with guests on a regular basis.

Physical fitness is also important as they may need to assist with luggage and stand for long periods.

 

Do Hotel Valet and Shuttle Drivers need a special license?

Yes, Hotel Valet and Shuttle Drivers will typically need to hold a valid driver’s license.

Depending on the state and the size of the vehicle they will be driving, a commercial driver’s license may also be required.

Some hotels may also require drivers to complete a defensive driving course.

 

What should you look for in a Hotel Valet and Shuttle Driver resume?

Firstly, check for a valid driver’s license and a clean driving record.

Look for previous experience in a similar role or in the hospitality industry.

Skills such as customer service, time management, and ability to handle luggage are also important.

Any additional certifications, like a defensive driving course completion, can be a plus.

 

What qualities make a good Hotel Valet and Shuttle Driver?

A good Hotel Valet and Shuttle Driver should be professional and courteous, as they are often the first point of contact for hotel guests.

They should be reliable and punctual, ensuring guests are transported safely and on time.

Good physical fitness is important as they may need to carry heavy luggage.

They should also be calm under pressure and able to handle stressful driving situations.

 

What are the daily duties of a Hotel Valet and Shuttle Driver?

A Hotel Valet and Shuttle Driver typically starts their day by checking the condition of the shuttle vehicle.

They may transport guests to and from the airport or other local destinations throughout the day.

When not driving, they may work as a valet, parking and retrieving guests’ vehicles.

They also assist guests with their luggage and provide information about local attractions or services.

 

Conclusion

And there you have it.

Today, we’ve given you a front-row seat to the dynamic world of a hotel valet and shuttle driver.

And guess what?

It’s not just about parking cars.

It’s about creating unforgettable first and last impressions, one customer interaction at a time.

With our easy-to-use hotel valet and shuttle driver job description template and real-world examples, you’re well on your way to making your next career move.

But why stop there?

Venture further with our job description generator. It’s your next step to crafting impeccable job listings or polishing your resume to perfection.

Remember:

Every customer interaction is a part of the bigger picture.

Let’s create those memorable experiences. Together.

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