Housekeeping Manager Job Description [Updated for 2025]

In the bustling world of the hospitality industry, the role of a Housekeeping Manager has never been more critical.

As standards of cleanliness and organization rise, so does the demand for skilled individuals who can maintain, direct, and elevate our housekeeping operations.

But what is truly expected from a Housekeeping Manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager drafting the profile of the perfect candidate,
• Or simply curious about the intricacies of housekeeping management,

You’ve come to the right place.

Today, we present a customizable Housekeeping Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Housekeeping Manager Duties and Responsibilities

Housekeeping Managers are responsible for ensuring that the housekeeping staff performs their duties to a high standard, creating a clean, sanitary, comfortable, orderly and satisfying surroundings for the guests, employees and public.

Their duties and responsibilities include:

• Developing and implementing housekeeping systems and procedures
• Preparing and managing the housekeeping budget, ensuring efficient use of resources
• Recruiting, training, and supervising housekeeping staff
• Monitoring and maintaining inventory of supplies, linens, and equipment
• Inspecting rooms, public areas, and grounds for cleanliness and appearance
• Ensuring adherence to safety and sanitary regulations
• Planning work schedules for individuals and teams
• Dealing with any customer issues related to housekeeping
• Coordinating with other departments, such as maintenance or front office, to ensure that all rooms are kept clean and ready for guests
• Organizing and directing periodic deep cleaning tasks
• Evaluating performance of housekeeping staff and provide necessary feedback

 

Housekeeping Manager Job Description Template

Job Brief

We are seeking a detail-oriented, responsible, and professional Housekeeping Manager to join our organization.

In this position, you will manage a team of housekeepers, ensuring that they all adhere to strict safety and cleanliness standards, while providing guests with a clean and orderly environment.

The Housekeeping Manager’s responsibilities include maintaining employee records, preparing reports for management, and ensuring hotel staff are trained in all aspects of cleanliness, safety, and customer service.

 

Responsibilities

• Oversee housekeeping operations to deliver an excellent guest experience.
• Coordinate daily housekeeping services and inspection schedules.
• Ensure all housekeeping staff follow operational standards and guidelines.
• Conduct regular physical inventory of linen, supplies and equipment.
• Manage staff performance, providing feedback and conducting appraisals.
• Recruit, manage and train housekeeping staff.
• Ensure high standards of cleanliness are maintained throughout the hotel.
• Resolve customer complaints, special requests and any other issues.
• Prepare reports for management information.
• Ensure adherence to safety and hygiene guidelines and regulations.

 

Qualifications

• Proven work experience as a housekeeping manager or similar role.
• Excellent organizational and leadership skills.
• Strong customer service skills.
• Ability to work under pressure and handle multiple tasks.
• Knowledge of housekeeping activities and cleaning chemicals, materials, and equipment.
• Excellent communication and interpersonal skills.
• High school degree; additional hospitality certification is a plus.

 

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Training and development opportunities

 

Additional Information

• Job Title: Housekeeping Manager
• Work Environment: Hotel setting. The role may require working in shifts and on weekends and holidays.
• Reporting Structure: Reports to the General Manager or Hotel Operations Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Housekeeping Manager Do?

Housekeeping Managers are typically employed by hotels, resorts, and cleaning service companies, among other industries.

They are primarily responsible for planning, organizing, and developing the overall operations of the housekeeping department.

This includes ensuring cleanliness, hygiene, and aesthetic appeal of the establishments they are tasked to maintain.

Housekeeping Managers supervise all housekeeping employees, hire new employees as needed, evaluate performance and handle any disciplinary actions.

They also manage daily activities, respond to guest requests and ensure rooms are maintained according to established standards.

They conduct regular inspections of rooms, public areas, storage areas, laundry areas, and equipment to ensure they meet health and safety standards.

They also manage inventory and purchasing of supplies, and control costs.

Apart from this, they may also train new employees on the use of equipment, cleaning procedures, and safety protocols.

They work closely with the management team to continually improve the quality of service provided to guests.

In some cases, they also interact directly with guests to address their housekeeping needs and ensure their satisfaction.

 

Housekeeping Manager Qualifications and Skills

A successful Housekeeping Manager should have the skills and qualifications that meet the demands of this role, which include:

• Excellent organizational skills to coordinate housekeeping tasks, manage the team, and ensure efficient operations.
• Leadership abilities to lead a team, assign tasks, and maintain high morale and productivity among staff members.
• Problem-solving skills to address challenges that arise, from equipment failures to staff shortages, and to implement effective solutions.
• Strong communication skills to provide clear instructions to staff, resolve conflicts, and communicate with other departments and guests.
• Attention to detail to ensure that cleanliness standards are met and exceeded in all areas of the establishment.
• Customer service skills to interact with guests, address their concerns, and ensure a positive guest experience.
• Knowledge of safety and sanitation standards, procedures, and regulations to ensure a clean and safe environment.
• Ability to manage time effectively to ensure timely completion of tasks.
• Physical endurance as the role may require long hours of standing, walking, and physical tasks.
• Administrative skills to manage staff schedules, maintain inventory of cleaning supplies, and manage budget for housekeeping department.

 

Housekeeping Manager Experience Requirements

Entry-level Housekeeping Managers may have 1 to 2 years of experience, often gained through roles such as housekeeper, cleaner or custodial services.

This allows them to understand the tasks that they will be managing, and how to do them effectively and efficiently.

They may also gain relevant experience through an internship or trainee role in the hospitality industry.

Some employers offer in-house training programs which provide candidates with the necessary skills and knowledge to manage a team of housekeepers.

Candidates with 3 to 5 years of experience are typically expected to have developed their management skills, and may have held roles such as Housekeeping Supervisor or Team Lead.

They should have strong knowledge of housekeeping procedures, as well as experience in scheduling, inventory control, and staff management.

Those with more than 5 years of experience may be considered for senior managerial roles, and may be expected to manage larger teams or multiple properties.

They may also be required to have experience in budgeting, operations management, and staff training and development.

In addition to these specific housekeeping roles, experience in the wider hospitality or facilities management industry can also be beneficial for a Housekeeping Manager role.

 

Housekeeping Manager Education and Training Requirements

A Housekeeping Manager typically requires a high school diploma or equivalent, though some employers may prefer candidates with an associate’s or bachelor’s degree in hospitality management or a related field.

Formal training programs, often provided by the employer, are common in this field.

These programs usually cover areas such as personnel management, cleaning procedures, sanitation standards, inventory control, and maintenance requests.

Work experience in housekeeping or hospitality is highly valued, and many Housekeeping Managers have worked their way up from entry-level housekeeping positions.

While not always required, certification from a hospitality or housekeeping association can be advantageous.

These certifications demonstrate a commitment to the profession and a mastery of industry standards.

Continuing education is important in this field as it allows Housekeeping Managers to keep abreast of the latest cleaning technologies, best practices in staff management and updates in health and safety regulations.

 

Housekeeping Manager Salary Expectations

A Housekeeping Manager can expect to earn an average salary of $51,520 (USD) per year.

The actual salary can vary widely based on a variety of factors including experience, location, and the size and prestige of the hotel or facility where they are employed.

 

Housekeeping Manager Job Description FAQs

What skills does a Housekeeping Manager need?

Housekeeping Managers should possess excellent organizational and managerial skills, as they are responsible for managing a team and ensuring that all housekeeping tasks are performed efficiently.

They need to have good communication skills to effectively coordinate with their team, other departments, and guests.

They should also have a keen eye for detail to maintain high standards of cleanliness and sanitation.

 

Do Housekeeping Managers need a degree?

While it’s not mandatory, many employers prefer Housekeeping Managers to hold a degree in hospitality management or a related field.

However, substantial experience in housekeeping, especially in a supervisory role, can often substitute for formal education.

They must also have a good understanding of safety and sanitation regulations and practices.

 

What should you look for in a Housekeeping Manager’s resume?

A Housekeeping Manager’s resume should highlight their experience in housekeeping or a related field, particularly in a supervisory or managerial role.

Look for their familiarity with safety and sanitation standards, and ability to manage and coordinate a team.

Any certifications related to housekeeping or hospitality management would be a plus.

 

What qualities make a good Housekeeping Manager?

A good Housekeeping Manager is a strong leader who can effectively manage and motivate their team.

They should have a keen eye for detail to ensure high standards of cleanliness are maintained.

They should also be organized and able to multitask, as they often have to manage multiple tasks and teams simultaneously.

Good communication skills are crucial for coordinating with their team, other departments, and guests.

 

What are the typical responsibilities of a Housekeeping Manager?

A Housekeeping Manager’s responsibilities often include managing the housekeeping staff, setting and maintaining cleanliness standards, ensuring adherence to safety and sanitation regulations, coordinating with other departments for efficient operations, and handling guest complaints related to cleanliness and room services.

They are also typically responsible for inventory management of cleaning supplies and equipment, and training and development of the housekeeping staff.

 

Conclusion

And there you have it.

Today, we’ve revealed the ins and outs of what it really takes to be a housekeeping manager.

Surprise!

It’s not just about cleaning and organizing.

It’s about shaping a comfortable and welcoming environment, one room at a time.

With our comprehensive housekeeping manager job description template and real-world examples, you’re ready to take the next step.

But why limit yourself?

Dig deeper with our job description generator. It’s your ultimate tool for creating precise job postings or polishing your resume to perfection.

Always remember:

Every room managed contributes to the bigger picture.

Let’s create that environment. Together.

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