How to Become a Building Operations Manager (Brick by Brick Growth)

If you’ve ever dreamed of overseeing the operations of commercial buildings or wondered what it takes to become a building operations manager, you’ve arrived at the right place.

In this guide, we’ll explore the EXACT steps you need to take to kickstart your career as a building operations manager. We’ll discuss:

The skills you need.
The education and certifications that can boost your prospects.
How to secure a job in building operations management.

So, whether you’re a newcomer to the field or a seasoned professional seeking to upgrade, stay with us.

We’re about to unfold the roadmap to becoming a building operations manager.

Let’s get started!

Contents show

Steps to Become a Building Operations Manager

Step 1: Understand the Role and Responsibilities

Before pursuing a career as a Building Operations Manager, it’s critical to have a comprehensive understanding of the role and its responsibilities.

A Building Operations Manager oversees all aspects of a building’s operations and maintenance.

This includes managing the building’s heating, ventilation, and air conditioning (HVAC) systems, plumbing, electrical systems, and other mechanical systems.

They are also responsible for coordinating and planning for preventive maintenance, repairs, and upgrades, ensuring the building complies with all safety and building codes, and managing staff or contractor relationships.

Therefore, a solid understanding of building systems and strong project and team management skills are crucial.

It’s advised to research the role thoroughly, talk to professionals already in the field, and even consider job shadowing to grasp the daily duties and challenges of the role.

With a clear understanding of the job, you can then identify the skills, qualifications, and experience required and start preparing for the role effectively.

Step 2: Obtain Relevant Education

In order to become a Building Operations Manager, obtaining a relevant education is vital.

While some individuals may find success with only a high school diploma combined with extensive experience, most employers prefer candidates who have pursued higher education.

The most common degree for this role is a bachelor’s degree in facilities management, business administration, or a related field.

These programs typically cover essential topics such as project management, building codes and standards, health and safety regulations, and building systems.

You may also learn about commercial real estate, sustainability practices, and property law, which can prove beneficial in this role.

In your coursework, you’ll gain a strong understanding of the roles and responsibilities of a building operations manager.

You’ll learn to manage complex facilities and infrastructures, maintain building systems, ensure compliance with safety and environmental regulations, and effectively manage teams.

For individuals interested in advancing their careers or working in larger or more complex buildings, a master’s degree in facilities management or a related field may be beneficial.

This advanced degree can provide more in-depth knowledge on subjects such as strategic planning, advanced project management, and innovative facility technologies.

Remember, education doesn’t stop once you’ve obtained your degree.

The industry is constantly evolving and it’s important to stay updated with changes in regulations, new technologies, and best practices in building operations management.

Consider joining professional organizations and attending workshops and seminars to keep your knowledge current.

Step 3: Gain Experience in Facilities Management

To pursue a role as a Building Operations Manager, it is critical to gain hands-on experience in facilities management.

This entails understanding the day-to-day operations of maintaining and managing buildings and other properties.

This can range from managing cleaning services, security, parking, to overseeing small repairs and renovations.

You can gain this experience by starting in entry-level roles such as a maintenance assistant or facilities coordinator.

These roles offer an opportunity to learn about HVAC systems, safety regulations, property maintenance, vendor management, and other key aspects of building operations.

During this time, make an effort to learn about project management, budgeting, and strategic planning as these are key skills for a Building Operations Manager.

In addition, hone your problem-solving skills as you will frequently encounter unexpected issues in building operations management.

Remember, the more experience you gain in this field, the better equipped you will be to oversee the smooth functioning of a building’s operations.

This experience will also make you a stronger candidate when you apply for a Building Operations Manager role.

Step 4: Acquire Necessary Certifications

As a prospective Building Operations Manager, it’s crucial to obtain the necessary certifications that not only enhance your credibility but also your competence in the field.

Certifications like the Certified Facility Manager (CFM), Facility Management Professional (FMP), or Certified Manager of Building Operations (CMBO) are highly regarded in the field.

The CFM certification is globally recognized and it validates your competence in the fundamentals of facility management.

In order to qualify for this certification, you must meet certain education and work experience criteria, and pass a comprehensive exam.

The FMP certification is an entry-level credential designed to increase knowledge and skills in the core topics of facility management.

It’s beneficial for those who are just starting their careers or transitioning into the field from related industries.

The CMBO certification is a more specialized certification that focuses on the management of building operations.

It typically covers topics such as building systems management, energy management, and safety procedures.

Each of these certifications requires a certain level of education and experience, and they may require you to pass an exam.

By earning these certifications, you can demonstrate your commitment to professional development and your expertise in managing building operations.

Step 5: Develop Strong Technical and Maintenance Skills

As a building operations manager, you’ll need a solid background in building systems and maintenance.

This can include knowledge of electrical systems, plumbing, HVAC, and other essential building systems.

You’ll also need to be proficient in maintenance techniques and procedures, as you’ll be responsible for ensuring that the building and its systems are in good working order.

If you’re still in school, consider taking courses in these areas.

Vocational or technical schools often offer relevant programs, and you can also find online courses or workshops.

If you’re already working, look for opportunities to gain experience in these areas.

You may want to volunteer for extra projects or seek out mentorship from experienced colleagues.

In addition to technical skills, you’ll also need to develop strong problem-solving skills.

Building operations managers often have to deal with unexpected issues, from power outages to equipment failures.

Being able to quickly identify the problem and come up with a solution is crucial.

Remember, the ultimate goal is to ensure the smooth running of all building operations.

You’ll need to be able to respond to emergencies promptly, coordinate repairs and maintenance, and ensure that all systems meet regulatory standards.

Building up your technical and maintenance skills will help you achieve this goal.

Step 6: Enhance Your Leadership and Communication Skills

As a Building Operations Manager, you will be responsible for leading a team and communicating effectively with various departments, contractors, and sometimes even clients.

Therefore, enhancing your leadership and communication skills is critical.

You can improve these skills through practical experience, online courses, workshops, and seminars.

For leadership skills, consider courses that cover project management, team management, decision-making, and strategic planning.

These courses can help you become more effective in guiding your team and making important operations decisions.

For communication skills, look for courses or training programs that focus on negotiation, conflict resolution, and effective communication in a business setting.

Remember that communication isn’t just about speaking; it’s also about listening and understanding.

You also need to be comfortable with various forms of communication, including emails, reports, and presentations.

Lastly, try to seek out opportunities where you can practice these skills, such as leading a project or a team.

Real-world experience is invaluable in honing your leadership and communication abilities.

These skills are essential for managing your team, liaising between different departments, and ensuring the smooth operation of the building or facility.

Remember, as a Building Operations Manager, your leadership and communication skills are just as important as your technical knowledge.

Step 7: Learn About Building Systems and Operations

As a Building Operations Manager, you need to have a comprehensive understanding of building systems and operations.

This includes knowledge about HVAC systems, plumbing, electrical systems, and other building maintenance aspects.

Consider taking courses or gaining certifications related to these areas to increase your knowledge and credibility.

You also need to understand how to manage the operations of a building effectively.

This includes everything from coordinating repairs and routine maintenance to managing vendor relationships and budgeting for building expenses.

It’s beneficial to work under an experienced Building Operations Manager or mentor who can guide you through the daily operations and tasks.

Furthermore, to stay on top of the latest trends and technological advancements in building operations, consider joining industry associations and regularly reading relevant professional journals.

Just as the building operations manager role is multifaceted, so is the learning process.

Stay curious, and always be open to learning new things, be it a new regulatory code, a better way of managing energy consumption, or a more effective communication strategy.

This will not only make you better at your job, but it’ll also make you a valued member of any team.

Step 8: Stay Informed on Health, Safety, and Environmental Regulations

As a Building Operations Manager, it is crucial to keep abreast of the latest health, safety, and environmental regulations to ensure that your building complies with all necessary laws and standards.

This may involve regularly reviewing regulatory updates, attending industry-specific workshops and seminars, and participating in professional development courses.

You may also need to ensure that your team is well-informed about these regulations and that they receive regular training to understand their responsibilities in adhering to these standards.

This not only includes the safety of the building occupants but also the overall environmental sustainability of the building’s operations.

Being knowledgeable in this area will also help you identify any areas of non-compliance within the building, allowing you to take corrective actions promptly.

Remember, being proactive and staying updated can save your organization from potential legal issues and unnecessary fines, not to mention, it can greatly enhance the reputation of your establishment in terms of safety and sustainability.

You may want to consider joining relevant professional organizations to gain access to resources and networks that can help you stay updated with these regulations.

Step 9: Get Familiar with Industry Software and Technology

In the field of building operations management, familiarity with industry-specific software and technology can set you apart from your competitors.

It can help you perform your duties more efficiently and accurately, provide valuable insights and data, and streamline communication with other team members.

As a building operations manager, you will need to use software for facilities management, project management, and building automation systems.

Facilities management software can help you manage maintenance schedules, track work orders, and monitor utility usage.

Project management software allows you to oversee project progress, assign tasks, and manage resources effectively.

Building automation systems can help you control and monitor systems such as HVAC, lighting, security and other systems in real-time.

Additionally, you might also need to use drafting software like AutoCAD, particularly if you’re involved in any renovation or remodeling projects.

Constant technological advancements mean there will always be new software and tools to learn.

Therefore, it’s crucial to stay updated on the latest technology trends in the industry, attend relevant training, and continuously enhance your technical skill set.

This will not only increase your efficiency but also your value to current or prospective employers.

Step 10: Network with Professionals in the Field

Networking is a vital step in any career path, and it’s no different for a Building Operations Manager.

Start by joining professional associations related to facilities management, such as the International Facility Management Association (IFMA) or the Institute of Workplace and Facilities Management (IWFM).

These organizations often host seminars, conferences, and networking events that will allow you to meet and connect with professionals in your field.

Make a point to attend industry events and trade shows where you can meet with vendors, contractors, and other building operations managers.

These networking events are also ideal for learning about the latest trends and technologies in the industry.

Additionally, you may want to consider finding a mentor in the field.

A mentor can provide invaluable guidance, advice, and insight from their own experiences.

They can also introduce you to other professionals in the industry, helping you to expand your network further.

Don’t forget about online networking.

Use professional networking sites like LinkedIn to connect with industry leaders, join relevant groups, participate in discussions, and share your own insights.

This can raise your profile in the industry and help to establish you as a knowledgeable professional.

Remember, networking isn’t just about what others can do for you.

It’s about building relationships and mutual benefit.

Be proactive in offering your help and expertise to others in your network, and they will be more likely to support you in return.

Step 11: Apply for Building Operations Manager Positions

After you have gained sufficient experience and qualifications, the next step is to start applying for Building Operations Manager positions.

Job boards, professional networks, and the career pages of companies are a good starting point for your job search.

In your application, tailor your resume and cover letter to highlight your experience in building operations, project management, and leadership skills.

Showcase any specific projects where you led a team, implemented cost-saving measures, or improved the efficiency of operations.

Ensure you are familiar with the job description, and demonstrate how your skills and experience align with the requirements of the role.

For example, if the role involves managing a large team or complex facilities, provide examples of your experience in these areas.

Building relationships through networking can also be beneficial in your job search.

Consider attending industry events, joining professional organizations, or reaching out to contacts within the field.

These connections could potentially lead to job opportunities or provide valuable insight into the hiring process and expectations of the role.

Remember, the application process may take time and you may face rejections.

Stay persistent and keep refining your approach based on feedback and experiences.

This will eventually help you land the Building Operations Manager role you aspire for.

Step 12: Continuously Seek Professional Development Opportunities

In the ever-evolving field of building operations management, it’s crucial to remain updated with the latest trends, technologies, and methodologies.

Therefore, you should always be on the lookout for professional development opportunities.

This could mean attending industry conferences or workshops, completing additional training courses, or even pursuing advanced certifications.

For instance, becoming a Certified Facility Manager (CFM) or obtaining a certification in Energy Management can significantly boost your career and provide you with advanced knowledge.

Additionally, it demonstrates your commitment to the industry and can make you a more competitive candidate for higher-level positions.

Staying current with industry publications and joining professional organizations such as the International Facility Management Association (IFMA) or the Building Owners and Managers Association (BOMA) can also provide networking opportunities and access to valuable resources.

In addition, it’s beneficial to regularly assess and reflect on your performance and identify areas where you could improve.

This could involve seeking feedback from your team or superiors, setting personal career goals, and creating a plan to achieve them.

Remember, continuous learning and development are key to succeeding in the role of a Building Operations Manager.

You should be proactive and dedicated to your personal growth and the evolution of your career.

Building Operations Manager Roles and Responsibilities

Building Operations Managers oversee the operational aspects of buildings and properties.

This includes ensuring the safety, functionality, and comfort of the property and its occupants.

They have the following roles and responsibilities:

Operations Management

Oversee the day-to-day operations of the building.
Ensure building systems (HVAC, electricity, plumbing) are operating efficiently.
Coordinate building maintenance and repair work.

Health and Safety

Ensure compliance with health and safety regulations.
Implement and oversee safety procedures and emergency response plans.
Coordinate fire drills and other safety training.

Vendor Management

Negotiate contracts with suppliers, vendors, and contractors.
Oversee the work of contractors and maintenance staff.
Ensure all services and work are performed as per contract terms.

Financial Management

Develop and manage building operations budget.
Ensure cost-effective operations and maintenance.
Review and approve invoices for work done and services provided.

Building Maintenance

Schedule regular inspections and maintenance of the building.
Coordinate repairs and renovations.
Manage waste disposal and recycling.

Tenant Relations

Handle tenant complaints and issues.
Coordinate with tenants for maintenance, repairs, and inspections.
Ensure tenant satisfaction.

Reporting

Prepare and present reports on building operations and maintenance.
Report on incidents and emergencies.

Regulatory Compliance

Ensure compliance with local, state, and federal building regulations.
Stay up-to-date with changes in laws and regulations.

Energy Management

Implement energy-saving measures and sustainability practices.
Monitor energy usage and seek ways to reduce energy consumption.

Staff Management

Oversee the work of building staff.
Provide training and support to staff.

Communication

Communicate effectively with tenants, staff, contractors, and stakeholders.

Continuous Learning

Stay updated with the latest trends and technologies in building operations.
Attend relevant workshops, seminars, and trainings.

What Does a Building Operations Manager Do?

Building Operations Managers typically work for real estate companies, property management firms, and corporate organizations.

They can also work as freelance consultants.

They oversee the day-to-day operations of commercial or residential properties, ensuring that all systems and services are functioning properly.

This may include HVAC systems, plumbing, electrical systems, security systems, and other essential building services.

Their job is to manage maintenance staff and contractors, schedule routine inspections and repairs, and ensure the building complies with all health and safety regulations.

Building Operations Managers are also responsible for coordinating with tenants or other property users to address concerns, provide information, and resolve any issues that arise.

They may also be involved in budgeting and financial planning for the building, tracking expenses, and negotiating contracts with vendors and service providers.

Overall, a Building Operations Manager ensures the smooth operation of a building or property and the satisfaction of its occupants.

Essential Building Operations Manager Skills

Communication: A Building Operations Manager must coordinate with various stakeholders, including vendors, contractors, staff, and tenants. Excellent verbal and written communication skills are key to maintaining harmonious relationships and ensuring operations run smoothly.
Problem-solving: This role involves addressing a variety of issues, from maintenance problems to tenant concerns. The ability to think critically and find effective solutions is a must.
Technical Knowledge: Understanding the technical aspects of building operations, such as HVAC systems, electrical systems, plumbing, and safety systems, is essential. This knowledge enables the manager to oversee maintenance and repairs effectively.
Project Management: Managing renovations, upgrades, and routine maintenance requires strong project management skills. This includes scheduling, budgeting, resource allocation, and risk management.
Leadership: As a manager, the ability to lead a team is crucial. This includes motivating staff, ensuring they’re trained, and addressing any conflicts or issues that arise.
Regulation Compliance: Awareness of applicable local, state, and federal regulations is vital. This includes building codes, environmental regulations, safety standards, and more.
Vendor Management: Negotiating and managing contracts with vendors and service providers is a key responsibility. This requires strong negotiation skills and attention to detail.
Budgeting: Financial acumen is needed to manage budgets, control operational costs, and ensure the financial viability of the building’s operations.
Facility Management: Knowledge of facility management principles helps in maintaining the building’s physical environment, managing space allocation, and ensuring the facility meets the needs of its occupants.
Sustainability: Knowledge of sustainable practices can help reduce the environmental impact of the building’s operations. This could include energy efficiency, waste management, and green building standards.
Customer Service: Excellent customer service skills are required to address tenant complaints and concerns promptly and professionally.
Technology Savvy: Familiarity with building management systems, facility management software, and other relevant technology can aid in efficient building operations.
Time Management: The ability to prioritize tasks and manage time effectively is crucial to ensure all tasks and projects are completed on schedule.
Emergency Preparedness: Preparedness for emergencies like fires, floods, or power failures is vital. This includes knowledge of emergency protocols and safety procedures.
Teamwork: Collaborating effectively with a team, including maintenance staff, contractors, and administration, contributes to the successful operation of a building.

Building Operations Manager Career Path Progression

The Foundation: Junior Building Operations Manager

The career journey often starts as a Junior Building Operations Manager.

In this position, you’re in a learning phase, absorbing relevant information and getting hands-on experience.

You may be responsible for assisting the senior manager in daily operations, conducting regular building inspections, and ensuring safety procedures are followed.

Here’s how to succeed:

Continuous Learning: Familiarize yourself with the latest building management systems and regulations.
Seek Guidance: Don’t hesitate to ask questions or seek advice from more experienced colleagues.
Active Contribution: Show enthusiasm in your role, and be proactive in identifying and solving potential issues.

The Ascent: Building Operations Manager

With time and experience, you can progress to the role of a Building Operations Manager.

In this position, you would be in charge of overseeing the entire operation of the building, including maintenance, safety, and staff management.

Here’s how to thrive:

Problem Solving: Enhance your problem-solving skills to tackle complex issues that may arise in building operations.
Communication: Develop strong communication skills to coordinate with different stakeholders effectively.
Leadership: Cultivate leadership skills to manage your team and ensure smooth operations.

Reaching New Heights: Senior Building Operations Manager

The next step in the career ladder is the Senior Building Operations Manager.

In this role, you’ll be expected to lead larger teams, make strategic decisions, and may even manage multiple properties.

To excel in this position:

Leadership: Share your experience and knowledge with your team to help them grow.
Strategic Planning: Understand the bigger picture, plan strategically, and ensure all operations are aligned with the organization’s goals.
Project Management: Efficiently manage multiple projects and ensure they are completed on time and within budget.

Beyond the Horizon: Director of Building Operations

As your career advances, you may aspire to become the Director of Building Operations.

This role involves overseeing the operations of multiple buildings or properties, making significant decisions, and setting departmental goals.

Here’s what to focus on:

Strategic Leadership: Drive initiatives and shape the operations strategy of your organization.
Management Skills: Develop strong leadership and communication skills to manage large teams effectively.
Innovation: Stay abreast of industry advancements and incorporate new technologies or strategies into your operations.

Pinnacle of Success: Vice President of Building Operations

At the pinnacle of your career, you could become the Vice President of Building Operations.

This role involves shaping the overall operations strategy of the organization, making critical decisions, and managing a large portfolio of properties.

Your influence will be instrumental in driving the company’s success.

Building Operations Manager Salary

Entry-Level Building Operations Manager

Median Salary: $40,000 – $60,000 per year
Entry-level building operations managers typically have 0-2 years of experience and may hold a bachelor’s degree in facilities management or a related field. They usually assist in managing building maintenance and services.

Mid-Level Building Operations Manager

Median Salary: $60,000 – $80,000 per year
Mid-level managers have 2-5 years of experience and often take on more complex responsibilities in managing building operations, including budgeting, staff supervision, and preventive maintenance.

Senior Building Operations Manager

Median Salary: $80,000 – $100,000 per year
Senior building operations managers possess 5+ years of experience and are responsible for leading and coordinating operations across multiple facilities, working with top management, and overseeing large-scale projects.

Director of Building Operations / Facilities Manager

Median Salary: $100,000 – $130,000+ per year
These roles come with significant experience and often involve strategic planning, capital project oversight, and coordination with other senior leaders.

VP of Building Operations / Facilities

Median Salary: $130,000 – $200,000+ per year
These high-level positions require extensive experience, and deep operational expertise, and often involve setting strategies for a company’s building operations and facilities management.

Building Operations Manager Work Environment

Building Operations Managers typically work in commercial or residential buildings, such as office buildings, apartment complexes, universities, or malls.

They can also work in government facilities or healthcare institutions like hospitals or nursing homes.

Their role often requires them to be on-site to oversee and coordinate maintenance, safety, and other operational duties.

However, they may have an office within the building where they perform administrative tasks.

The work schedule for a Building Operations Manager can vary, but it is typically a full-time role.

They may be required to be on call for emergencies or issues that arise outside of regular business hours.

Over time, a Building Operations Manager may advance to oversee operations of multiple properties, or to a more senior role within a larger property management company.

They may also choose to open their own property management company.

FAQs About Becoming a Building Operations Manager

What qualifications do I need to become a Building Operations Manager?

Typically, a Building Operations Manager requires a bachelor’s degree in business management, facilities management, or a related field.

However, significant work experience in facility management or operations management can sometimes be sufficient.

Key skills include proficiency in project management, understanding of building systems and operations, budgeting, and problem-solving abilities.

Soft skills like effective communication, leadership, and customer service are also important in this role.

How long does it take to become a Building Operations Manager?

The time it takes to become a Building Operations Manager varies depending on your educational path and work experience.

If you are pursuing a bachelor’s degree in a relevant field, that typically takes four years.

After graduation, you would need some years of practical experience in facilities or operations management to be considered for a managerial role.

The exact duration can vary, but 5-10 years of experience is common.

Is it possible to be a Building Operations Manager without a degree?

Yes, it is possible to become a Building Operations Manager without a traditional degree.

Employers often value practical experience in facilities or operations management over formal education.

You can acquire the necessary experience through entry-level positions in the field and working your way up.

However, having a degree in a relevant field can provide a competitive edge and open up more opportunities.

Is Building Operations Manager a stressful job?

The role of a Building Operations Manager can be stressful at times, as it requires overseeing all aspects of building operations, managing staff, ensuring safety regulations are followed, and dealing with emergency situations.

However, the level of stress can vary depending on the size of the facility, the specific role, and the individual’s stress management strategies.

Many Building Operations Managers find the work rewarding as they are directly responsible for maintaining a safe, efficient, and comfortable environment.

What are the prospects for Building Operations Managers in the next decade?

The prospects for Building Operations Managers are expected to remain steady in the next decade.

As businesses continue to grow and expand, there will be an ongoing need for professionals who can efficiently manage building operations.

Additionally, there is increasing emphasis on sustainability and energy efficiency in building operations, which could present new opportunities in this role.

Conclusion

And there you have it.

Embarking on a journey to become a Building Operations Manager is no small task, but it’s certainly worthwhile.

Equipped with the right skills, education, and tenacity, you’re on the right track to making a substantial contribution in the field of building management.

Remember, the journey may be demanding, but the possibilities are boundless. Your management skills could lead to the next groundbreaking building project that revolutionizes how we live, work, and interact.

So, take that first leap. Immerse yourself in learning. Connect with professionals. And most importantly, never stop honing your management skills.

Because the world is waiting for what you can build.

And if you’re seeking personalized guidance on starting or advancing your career in building operations management, look no further than our AI Career Path Advisor.

This complimentary tool is designed to offer tailored advice and resources to help you navigate your career path effectively.

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