Insurance Account Manager Job Description [Updated for 2025]

In the ever-evolving world of finance, the role of an Insurance Account Manager has become increasingly pivotal.

As the economy progresses, so too does the demand for skilled professionals who can manage, develop, and protect our insurance portfolios.

But let’s delve deeper: What’s truly expected from an Insurance Account Manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager crafting the profile of the ideal candidate,
• Or simply fascinated by the intricacies of insurance account management,

You’re in the right place.

Today, we present a versatile Insurance Account Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Insurance Account Manager Duties and Responsibilities

Insurance Account Managers are responsible for managing specific accounts within an insurance brokerage or company.

They are tasked with developing and maintaining relationships with clients, assessing client needs, recommending insurance products, and managing the entire insurance process on behalf of clients.

They have the following duties and responsibilities:

• Building and maintaining positive relationships with clients
• Understanding the client’s insurance needs and risk profile
• Recommending and explaining various insurance policies to clients
• Negotiating policy terms and costs with insurance providers on behalf of the client
• Processing policy renewals and updates to ensure continuous coverage
• Assisting clients with insurance claims and acting as a liaison between the client and the insurance company
• Conducting regular reviews of client accounts to determine if changes in insurance coverage are needed
• Keeping accurate records of policies, renewals, and payments
• Staying updated on insurance regulations, trends, and products to provide accurate advice to clients

 

Insurance Account Manager Job Description Template

Job Brief

We are seeking a dedicated Insurance Account Manager to join our team.

The successful candidate will be responsible for maintaining and servicing a client base, ensuring client satisfaction, and promoting and selling insurance products and services.

Insurance Account Manager responsibilities include managing and nurturing client relationships, maintaining an in-depth understanding of our insurance products, and meeting sales targets.

Our ideal candidate has a proven track record in sales, excellent communication skills, and a deep understanding of insurance products and services.

 

Responsibilities

• Manage a portfolio of client accounts and ensure client satisfaction
• Maintain a strong understanding of our insurance products and services
• Proactively identify and pursue new sales opportunities
• Retain existing clients and renew insurance policies
• Assess client needs and recommend suitable coverage options
• Resolve any issues or inquiries clients may have
• Coordinate with insurance carriers to process policy changes, renewals, and quotes
• Meet and exceed sales targets

 

Qualifications

• Proven work experience as an insurance account manager or sales representative
• Strong understanding of insurance products and services
• Excellent communication and interpersonal skills
• Ability to build and maintain client relationships
• Strong sales skills with a proven track record of exceeding targets
• Professional insurance designation (e.g., CIC, CISR) preferred
• Bachelor’s degree in Business, Marketing, or related field preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Insurance Account Manager
• Work Environment: Office setting with some travel required for client meetings.
• Reporting Structure: Reports to the Agency Manager or Sales Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Insurance Account Manager Do?

Insurance Account Managers work for insurance companies, brokerages or agencies.

They may also work independently as insurance consultants.

Their primary role is to manage and maintain relationships with clients and to provide them with continuous support.

This includes promptly responding to any queries, requests or concerns clients may have about their insurance policies.

Insurance Account Managers are typically responsible for the renewal of policies and ensuring that all documentation is updated and in order.

They may also be tasked with identifying cross-selling or upselling opportunities to enhance the value of existing clients’ insurance portfolios.

They also work closely with insurance brokers and underwriters to negotiate policy terms, premiums, and coverage.

They review client’s current policies and make recommendations for changes or additions based on the client’s needs and circumstances.

In the case of a claim, the Insurance Account Manager will coordinate with the claims department to ensure that the claim is processed smoothly and quickly, providing the necessary support to the client throughout the process.

They are also responsible for staying up-to-date on new insurance products and trends in the market, to provide the best possible advice and service to their clients.

While some clients may know exactly what type of insurance they need, others may rely heavily on the advice and expertise of their Insurance Account Manager.

Therefore, the ability to clearly communicate complex insurance concepts and policy details is crucial for this role.

 

Insurance Account Manager Qualifications and Skills

Insurance Account Managers need a blend of industry-specific knowledge, technical skills, and interpersonal abilities, such as:

• Deep understanding of insurance products, services, and procedures to effectively manage and grow client accounts.
• Exceptional communication and interpersonal skills to build and maintain strong relationships with clients, ensuring client satisfaction and loyalty.
• Strong sales and negotiation skills to identify new business opportunities and expand client base.
• Ability to analyze and interpret complex insurance data to provide clients with the best insurance solutions based on their needs.
• Organizational and multitasking skills to manage multiple accounts, ensuring timely and accurate updates on policy changes and renewals.
• Problem-solving skills to address client concerns and queries promptly and efficiently.
• Proficient in using insurance management software to maintain client records, process claims, and produce reports.
• Financial acumen to advise clients on insurance matters and risk management strategies.

 

Insurance Account Manager Experience Requirements

Insurance Account Managers are typically required to have a few years of experience in the insurance industry, often in a sales or client service role.

The ideal candidate may have 2 to 3 years of experience in account management, insurance sales, or a related field.

In the initial stages of their careers, they might work as insurance sales agents or client service representatives to gain knowledge about different insurance policies and build customer service skills.

Those with more than 3 years of experience often have a comprehensive understanding of insurance products, regulations, and account management.

They may have worked in roles such as Insurance Underwriter, Claims Adjuster, or Insurance Sales Agent.

Insurance Account Managers with more than 5 years of experience often have a track record of managing large client portfolios and maintaining client relationships.

They may also have experience in team leadership and strategic planning, making them suitable for supervisory or managerial roles.

It’s also beneficial for Insurance Account Managers to have relevant certifications like the Certified Insurance Counselor (CIC) or Certified Professional Insurance Agent (CPIA) designations.

Such credentials demonstrate advanced knowledge in insurance and can enhance career prospects.

 

Insurance Account Manager Education and Training Requirements

Insurance Account Managers often have a bachelor’s degree in business, finance, insurance, or a related field.

The coursework in these programs includes business principles, financial management, insurance law, and risk management, which provide the necessary background for managing insurance accounts.

In addition to the degree, obtaining a professional certification such as the Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), or Certified Professional Insurance Agent (CPIA) can be beneficial.

These certifications demonstrate a high level of understanding of the insurance industry and are recognized by most employers.

Insurance Account Managers should also be familiar with relevant computer software and database management, as these are often used in their daily tasks.

Many states require insurance professionals to be licensed.

Licensing criteria generally require the individual to be at least 18 years old, pass an examination, and complete a certain amount of continuing education each year.

Although not mandatory, many Insurance Account Managers pursue advanced degrees or certifications to improve their skills and knowledge and to increase their advancement opportunities.

 

Insurance Account Manager Salary Expectations

An Insurance Account Manager can expect to earn an average salary of $60,000 (USD) per year.

However, this figure may differ based on factors such as the individual’s experience level, educational background, and the location of the job.

The employing company’s size and profitability also play a significant role in determining the salary.

 

Insurance Account Manager Job Description FAQs

What skills does an Insurance Account Manager need?

Insurance Account Managers need strong communication and interpersonal skills to effectively interact with clients and colleagues.

They should have a good understanding of insurance products and services, along with solid financial acumen.

Problem-solving, negotiation, and conflict resolution skills are essential, as well as being detail-oriented and being able to manage multiple accounts.

 

Do Insurance Account Managers need a degree?

Most employers require Insurance Account Managers to hold a bachelor’s degree in business, finance, or a related field.

However, practical experience in insurance sales or account management can sometimes compensate for a lack of formal education.

Additionally, many employers value professional certifications such as Chartered Property Casualty Underwriter (CPCU) or Certified Insurance Counselor (CIC).

 

What should you look for in an Insurance Account Manager resume?

An Insurance Account Manager’s resume should highlight relevant education, certifications, and experience in insurance sales or account management.

Look for skills such as client relationship management, sales proficiency, knowledge of insurance products and services, and strong negotiation abilities.

Also, track records of meeting or exceeding sales goals can indicate a potential candidate’s effectiveness.

 

What qualities make a good Insurance Account Manager?

Good Insurance Account Managers are customer-focused and understand the importance of building and maintaining client relationships.

They have a deep understanding of insurance products and services and can clearly explain these to clients.

They are also goal-oriented and motivated to achieve sales targets.

A good Insurance Account Manager is also ethical, respectful, and trustworthy as they often deal with sensitive client information.

 

What are the daily duties of an Insurance Account Manager?

On a typical day, an Insurance Account Manager reviews their client portfolio, follows up with clients on pending policies, and resolves any issues or queries.

They may also meet with potential clients to discuss their insurance needs, present suitable insurance options, and close sales.

Additionally, they may work with insurance underwriters to customize insurance policies for clients.

Regularly, they are expected to update client records and ensure that all information is accurate and up-to-date.

 

Conclusion

There you have it.

Today, we’ve unveiled the true essence of being an Insurance Account Manager.

Surprise, surprise?

It’s not all about number crunching.

It’s about shaping the financial protection and peace of mind of individuals and businesses, one policy at a time.

With our go-to Insurance Account Manager job description template and real-life examples, you’re fully equipped to step up your game.

But why halt your momentum?

Delve further with our job description generator. It’s your next phase in crafting meticulous job listings or refining your resume to sheer excellence.

Remember:

Every policy managed is part of a larger safeguard.

Let’s secure that future. Together.

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