Internal Communications Coordinator Job Description [Updated for 2025]

In the modern corporate landscape, the role of an Internal Communications Coordinator has never been more crucial.

As the business world becomes increasingly interconnected, the need for skilled professionals who can effectively manage, enhance, and protect our internal communications continues to grow.

But let’s delve deeper: What is really expected from an Internal Communications Coordinator?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager crafting the profile of the perfect candidate,
• Or simply curious about the intricacies of internal communications,

You’re in the right place.

Today, we present a tailor-made Internal Communications Coordinator job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Internal Communications Coordinator Duties and Responsibilities

Internal Communications Coordinators are responsible for planning, executing, and maintaining communication strategies within an organization.

They manage the flow of information among employees, departments, and management to ensure everyone stays informed and engaged.

Their duties and responsibilities include:

• Developing and implementing internal communication plans and strategies
• Creating and distributing internal newsletters, emails, and announcements
• Collaborating with different departments to generate new ideas and strategies for effective communication
• Organizing and coordinating internal corporate events or meetings
• Managing the company’s internal communication channels, such as intranet, emails, newsletters, and bulletins
• Creating reports on internal communication strategy effectiveness
• Assisting in the creation and delivery of employee training and development programs
• Handling the internal communication response to crisis situations which affect organizational perception and reputation
• Maintaining a calendar of events and manage the event planning process
• Ensuring internal communications messages are consistent across all mediums and for different departments of the organization
• Responding to feedback from staff and adjusting communications content accordingly

 

Internal Communications Coordinator Job Description Template

Job Brief

We are seeking a skilled Internal Communications Coordinator to streamline our organizational communications.

You will be responsible for managing internal communications and ensuring that all staff are informed about company operations and goals.

You will be required to develop effective communication strategies, create newsletters and bulletins, schedule necessary meetings, and maintain clear lines of communication throughout the company.

 

Responsibilities

• Develop an internal communications strategy and execution plan
• Create, write, and manage the distribution of internal communications and materials, including newsletters, emails and presentations
• Ensure all staff are aware of changes and projects within the company
• Schedule and coordinate meetings and internal events
• Work closely with various departments to ensure consistency in company messages
• Measure and analyze the effectiveness of internal communication messages and channels
• Respond to feedback from staff and adjust communications content accordingly
• Handle the internal communication response to crisis situations
• Ensure internal communication messages are consistent with external communication messages

 

Qualifications

• Proven experience as an internal communications coordinator or similar role
• Excellent verbal and written communication skills
• Experience with Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of digital media and intranet systems
• Ability to deliver creative content (text, image and video)
• Strong organizational and planning skills
• BSc degree in Communications, Journalism, Public Relations or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Internal Communications Coordinator
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings.
• Reporting Structure: Reports to the Communications Manager or Director of Communications.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $55,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Internal Communications Coordinator Do?

Internal Communications Coordinators primarily work in the corporate sector, where they facilitate effective communication within the organization.

Their primary responsibility is to ensure that all employees are well-informed about company developments, policies, and goals.

They do this by developing and distributing relevant content such as emails, newsletters, presentations, and intranet updates.

They work closely with various departments to gather information and understand the needs of the employees in terms of information.

This helps in ensuring that the right message is communicated effectively and efficiently.

Internal Communications Coordinators also organize internal events such as town hall meetings, training sessions, and social events to foster a positive company culture and boost employee engagement.

They are responsible for monitoring and measuring the effectiveness of internal communications strategies and tools, and use this data to make necessary improvements.

Additionally, they may also be involved in crisis management communication, providing clear and timely information to employees during critical situations.

Their role is pivotal in maintaining transparency, morale, and a sense of unity within the organization.

 

Internal Communications Coordinator Qualifications and Skills

An Internal Communications Coordinator should have the skills and qualifications that align with your job description, including:

• Exceptional written and verbal communication skills to effectively manage internal communications and convey messages clearly to employees at all levels of the organization.
• Strategic thinking and planning abilities to develop and implement internal communication strategies and campaigns.
• Understanding of various communication channels such as intranet, email newsletters, webinars, and social media to distribute information effectively within the organization.
• Excellent organizational skills to coordinate multiple tasks and projects concurrently, ensuring all communications are timely and accurate.
• Interpersonal skills to build and maintain strong relationships with various stakeholders within the organization.
• Problem-solving skills to troubleshoot any issues related to internal communications and come up with effective solutions.
• Understanding of internal communication metrics and analytics to measure the effectiveness of communication strategies and make necessary adjustments.
• Proficiency in using content management systems (CMS), email marketing software and other related technology.
• Ability to work well under pressure and meet tight deadlines.

 

Internal Communications Coordinator Experience Requirements

Entry-level Internal Communications Coordinators are often required to have at least 1 to 2 years of experience in communications, public relations, or a related field.

This experience may be gained through internships, part-time roles, or even as part of their academic studies.

These professionals may also benefit from on-the-job experience in roles such as Public Relations Assistant, Marketing Associate, or other roles that involve corporate communications.

Candidates with more than 3 years of experience typically have developed their skills in crafting and implementing communication strategies, coordinating company-wide meetings, and managing internal communication channels.

They may have also gained proficiency in using tools such as intranet systems, email newsletters, and social media platforms for internal communication.

Those with more than 5 years of experience may have leadership experience, where they have supervised or managed a team.

They are often tasked with more strategic responsibilities, such as developing internal communication plans, managing crisis communications, or leading initiatives to improve company culture.

They might be ready for a managerial role within the corporate communications or human resources department.

 

Internal Communications Coordinator Education and Training Requirements

The role of an Internal Communications Coordinator typically requires a bachelor’s degree in communications, public relations, journalism, or a related field.

This role entails understanding and effectively managing internal communication systems and processes, hence courses in business management or organizational communication would be beneficial.

In addition to theoretical learning, practical experience in corporate communication or public relations is often required, which can be attained through internships, co-op programs, or entry-level positions.

Some roles might require a master’s degree in communications or a related field, especially for positions in larger corporations or those with a more strategic focus.

To stay updated with the latest communication tools and technologies, pursuing certifications in digital communication platforms, social media management, or content management systems could be advantageous.

Candidates with strong writing, editing, and presentation skills are often preferred, and these skills can be developed and demonstrated through various academic and professional experiences.

Apart from the academic requirements, an Internal Communications Coordinator must have excellent interpersonal and leadership skills, and a strong understanding of the organization’s goals and culture.

Finally, as with any role, continuous learning and staying abreast of the latest trends and best practices in internal communication are essential for success and progression in this field.

 

Internal Communications Coordinator Salary Expectations

An Internal Communications Coordinator typically earns an average salary of $52,726 (USD) per year.

However, the compensation can range based on factors such as experience, the size and sector of the company, and the geographical location of the job.

 

Internal Communications Coordinator Job Description FAQs

What skills does an Internal Communications Coordinator need?

An Internal Communications Coordinator needs excellent written and verbal communication skills to effectively convey messages within the organization.

They should have strong planning and organizational skills to manage multiple projects concurrently and meet deadlines.

Familiarity with digital communication platforms and advanced proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, is also often required.

 

Do Internal Communications Coordinators need a degree?

Most Internal Communications Coordinators hold a bachelor’s degree in communications, journalism, public relations, or a related field.

Some organizations may also prefer candidates with a master’s degree in a relevant area.

Experience in internal or corporate communications may be required or preferred.

 

What should you look for in an Internal Communications Coordinator resume?

An Internal Communications Coordinator resume should demonstrate experience in planning, developing, and implementing communication strategies and campaigns.

Look for evidence of strong writing and editing skills, project management, and the ability to work cross-functionally with different teams.

Knowledge in using communication software and digital platforms is also a plus.

 

What qualities make a good Internal Communications Coordinator?

A good Internal Communications Coordinator is detail-oriented, creative, and adaptable.

They should be able to think strategically, understanding the company’s goals and how to communicate them effectively to employees.

They must also be excellent problem-solvers, able to address communication challenges and devise effective solutions.

 

How does an Internal Communications Coordinator support the business?

An Internal Communications Coordinator supports the business by ensuring clear and effective communication across all levels of the organization.

They help to foster a culture of openness and transparency, which can improve employee engagement and morale.

They may also contribute to shaping the company’s internal brand and fostering a sense of unity and shared purpose among employees.

 

Conclusion

So there you have it.

Today, we’ve given you a sneak peek into the dynamic role of an internal communications coordinator.

And guess what?

It’s not just about sending emails.

It’s about shaping the narrative of your organization, one message at a time.

With our comprehensive internal communications coordinator job description template and real-world examples, you’re primed and ready to make your move.

But why stop there?

Go further with our job description generator. It’s your tool for creating razor-sharp listings or refining your resume to the highest standard.

Remember:

Every message you craft forms part of a greater narrative.

Let’s shape that narrative. Together.

How to Become an Internal Communications Coordinator (Complete Guide)

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