Japanese Bilingual Customer Support Job Description [Updated for 2025]

In the globalized era, the demand for Japanese Bilingual Customer Support professionals is at an all-time high.

As businesses extend their reach across borders, the need for proficient individuals who can navigate, enhance, and secure our cross-cultural interactions is growing.

But what really makes a Japanese Bilingual Customer Support professional?

Whether you are:

• A job seeker trying to grasp the core of this role,
• A hiring manager outlining the perfect candidate,
• Or just curious about the ins and outs of bilingual customer support,

You’ve come to the right place.

Today, we present a customizable Japanese Bilingual Customer Support job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Japanese Bilingual Customer Support Duties and Responsibilities

Japanese Bilingual Customer Support Representatives utilize their language skills and customer service abilities to provide assistance to customers who speak either English or Japanese.

They serve as a link between the company and its Japanese-speaking customers, ensuring that the needs and concerns of these customers are addressed effectively.

Their duties and responsibilities include:

• Respond to customer inquiries, concerns, and complaints in a timely and professional manner, in both Japanese and English
• Assist customers in navigating the company’s products or services
• Translate documents and correspondence from Japanese to English and vice versa as needed
• Understand and address customer needs and expectations
• Train in the company’s products or services to provide accurate information to customers
• Maintain records of customer interactions and transactions
• Work closely with other departments to resolve customer issues effectively
• Provide feedback to the company regarding customer concerns, preferences, and suggestions
• Keep up-to-date with changes in the company’s products or services to provide accurate information to customers
• Assist in the development of customer service policies and procedures

 

Japanese Bilingual Customer Support Job Description Template

Job Brief

We are seeking a skilled and dedicated Japanese Bilingual Customer Support specialist to join our team.

In this role, you will be responsible for interacting with our Japanese-speaking customers to provide and process information in response to inquiries, concerns, and requests about our products and services.

Our ideal candidate is a fluent speaker of both Japanese and English with strong interpersonal and problem-solving skills.

Ultimately, the role of the Japanese Bilingual Customer Support specialist is to ensure excellent service standards and maintain high customer satisfaction.

 

Responsibilities

• Interact with customers in Japanese and English via phone, email, online chat or social media to provide support and information
• Identify and assess customers’ needs to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Work with the customer service manager to ensure proper customer service is being delivered

 

Qualifications

• Proven customer support experience or experience as a client service representative
• Fluency in Japanese and English
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Language learning support

 

Additional Information

• Job Title: Japanese Bilingual Customer Support
• Work Environment: Office setting with options for remote work. May require shifting schedules to cater to customers in different time zones.
• Reporting Structure: Reports to the Customer Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Japanese Bilingual Customer Support Do?

Japanese Bilingual Customer Support representatives are essential in businesses that deal with Japanese speaking customers or clients.

They are responsible for responding to customer inquiries via phone, email, and other communication channels.

The ability to communicate effectively in both Japanese and English is key in this role, as they will be dealing with customers who may have varying levels of language proficiency.

Their main duties include solving customer issues, providing product information, handling returns or complaints, and sometimes even making sales calls.

They are also often responsible for translating documents or communications between the company and its Japanese customers or partners.

Japanese Bilingual Customer Support may also work closely with other departments, such as sales or product development, to provide insights on customer needs or feedback.

 

Japanese Bilingual Customer Support Qualifications and Skills

Bilingual Customer Support professionals specializing in Japanese should possess a variety of linguistic and communication skills, as well as customer service expertise, such as:

• Fluency in both Japanese and English languages, including speaking, reading, and writing skills to efficiently communicate with customers.
• Strong interpersonal skills to build relationships with customers, making them feel understood and valued.
• Excellent listening skills to understand customer queries and complaints, and to provide effective solutions.
• Problem-solving skills to analyze customer issues and find the best possible solutions in a timely manner.
• Multi-tasking abilities to manage multiple customer interactions and queries simultaneously.
• Strong understanding and familiarity with cultural nuances to provide culturally sensitive and appropriate customer service.
• Technical proficiency to use customer service software, databases, and tools effectively.
• Customer service skills to enhance customer satisfaction, respond to feedback, and improve overall customer experience.

 

Japanese Bilingual Customer Support Experience Requirements

For entry-level Japanese Bilingual Customer Support roles, candidates are generally required to have 1 to 2 years of experience in a customer service environment, often through part-time roles or internships.

Candidates would also need to prove their proficiency in both English and Japanese, which could be accomplished through a degree program, language courses, or time spent living in a Japanese-speaking environment.

Mid-level roles typically require 2 to 5 years of experience in customer support or a related field.

Proficiency in both Japanese and English is still crucial, and experience with specific customer service software or systems may be required.

Candidates applying for senior-level roles would ideally have more than 5 years of experience in customer support, with a proven track record of handling difficult or escalated customer service situations.

They may have some leadership experience, and could potentially be ready for a managerial position.

Regardless of the level, all roles would require excellent communication skills, strong problem-solving abilities, and a customer-first mentality.

Cultural sensitivity and understanding of Japanese customs and etiquette would also be advantageous in this role.

 

Japanese Bilingual Customer Support Education and Training Requirements

Individuals seeking to work in Japanese Bilingual Customer Support typically need to have a high school diploma or equivalent education.

However, many employers prefer candidates with a bachelor’s degree, particularly in fields like business, communications, or foreign languages.

The most critical requirement for this role is fluency in both Japanese and English.

This includes understanding, speaking, reading, and writing in both languages.

Native or near-native proficiency in Japanese is often required, especially in understanding cultural nuances and formalities in business communication.

Customer service experience is also highly valued in this field.

This could be gained through previous roles in customer service, retail, or other relevant areas.

Formal training in customer service can also be advantageous.

Additional training in conflict resolution, customer relationship management (CRM) software, and basic computer skills can prove useful.

Some employers may also prefer candidates with knowledge of specific industries, such as tech, finance, or travel, depending on the nature of the business.

While not always required, certifications like the Japanese Language Proficiency Test (JLPT) or any customer service-related certification can make a candidate stand out.

Continuing education is also important in this field, as it allows professionals to stay updated with the latest customer service trends, technological advancements, and changes in the Japanese language or business culture.

 

Japanese Bilingual Customer Support Salary Expectations

The average salary for a Japanese Bilingual Customer Support representative is $45,000 (USD) per year.

The actual earnings may vary depending on the level of experience, the complexity of duties, the employer’s scale, and the region of employment.

 

Japanese Bilingual Customer Support Job Description FAQs

What skills does a Japanese Bilingual Customer Support need?

Japanese Bilingual Customer Support should have excellent communication skills in both Japanese and English to ensure effective interaction with customers.

They should also have strong problem-solving skills to resolve customer issues efficiently.

Good computer skills, the ability to multitask and manage time effectively are also important.

Knowledge of customer service principles and practices is also essential.

 

Do Japanese Bilingual Customer Support need a degree?

While a degree is not strictly necessary, having a bachelor’s degree in a relevant field such as communication, business or foreign languages can be beneficial.

However, most employers prioritize fluency in both Japanese and English along with excellent customer service skills over formal education.

 

What should you look for in a Japanese Bilingual Customer Support resume?

Look for clear evidence of fluency in both Japanese and English.

This could be in the form of language certifications, study abroad experiences, or work history in a Japanese-speaking environment.

Experience in a customer service role is also crucial.

Any additional skills such as problem-solving, time management, and familiarity with customer relationship management (CRM) software should also be noted.

 

What qualities make a good Japanese Bilingual Customer Support?

A good Japanese Bilingual Customer Support representative should have strong communication and interpersonal skills to build relationships with customers.

They should be patient and empathetic, being able to handle customer complaints and issues calmly and effectively.

Cultural sensitivity and understanding are also important, as is a strong commitment to providing excellent customer service.

 

Is it difficult to hire Japanese Bilingual Customer Support?

It can be challenging to find qualified Japanese Bilingual Customer Support representatives due to the specific language skills required.

However, with a competitive salary and benefits package, along with opportunities for growth and development, employers can attract and retain the right candidates.

 

Conclusion

There you have it.

Today, we’ve demystified what it really means to be in Japanese Bilingual Customer Support.

Surprised?

It’s not just about speaking the language.

It’s about bridging cultural gaps, one customer interaction at a time.

With our handy Japanese Bilingual Customer Support job description template and real-world examples, you’re ready to take the leap.

But why not go further?

Delve deeper with our job description generator. It’s your ultimate tool for perfecting job listings or tailoring your resume to perfection.

Remember:

Every customer interaction contributes to the bigger picture.

Let’s bridge those gaps. Together.

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