Japanese Bilingual Technical Support Job Description [Updated for 2025]

In the global business landscape, the demand for Japanese Bilingual Technical Support professionals is rapidly growing.

As technology advances, the need for individuals who can both navigate this technical environment and communicate effectively in Japanese and English becomes more pronounced.

But let’s delve deeper: What’s truly expected from a Japanese Bilingual Technical Support professional?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of Japanese Bilingual Technical Support,

You’re in the right place.

Today, we present a customizable Japanese Bilingual Technical Support job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Japanese Bilingual Technical Support Duties and Responsibilities

Japanese Bilingual Technical Support Specialists are responsible for providing technical assistance to clients, customers, or internal teams.

They use their IT skills and knowledge of the Japanese language to troubleshoot issues, provide solutions, and ensure smooth communication between the support team and Japanese-speaking clients.

Their duties and responsibilities include:

• Responding to customer queries in Japanese and English, via phone, email, or chat
• Diagnosing and troubleshooting software and hardware problems
• Resolving network issues and maintaining network performance
• Translating technical information and instructions from English to Japanese and vice versa
• Working closely with other team members and departments to provide seamless support to Japanese-speaking clients
• Creating and maintaining detailed documentation of all technical procedures and solutions
• Providing feedback to the product team about common trends in user problems, to help improve the product
• Training other team members in Japanese language skills and cultural nuances for better service provision
• Keeping up-to-date with new technology trends and IT techniques to provide efficient support

 

Japanese Bilingual Technical Support Job Description Template

Job Brief

We are searching for a skilled Japanese Bilingual Technical Support specialist to assist our customers with technical problems.

Your key duties will include responding to customer queries, guiding users to address system-related issues, advising on system improvements, and maintaining client relationships.

You should be knowledgeable in the Japanese language, have a problem-solving attitude, and the ability to explain solutions to non-technical users.

 

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, email, or chat
• Identify customer needs and assist them with technical issues
• Provide step-by-step technical help in Japanese and English language
• Track and follow up with customer issues, ensuring they are resolved
• Report product malfunctions and work with the development team to address them
• Gather customer feedback and share it with the product, sales, and marketing teams
• Stay updated with new products and features
• Maintain a positive, empathetic, and professional attitude towards customers at all times

 

Qualifications

• Proven work experience as a technical support specialist or similar role
• Fluency in Japanese and English language is mandatory
• Good understanding of computer systems and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent problem-solving and communication skills
• Customer-oriented and cool-tempered
• BSc degree in Information Technology, Computer Science, or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Language classes and professional development opportunities

 

Additional Information

• Job Title: Japanese Bilingual Technical Support
• Work Environment: This position can be performed remotely or in an office setting. Occasional in-person team meetings may be required.
• Reporting Structure: Reports to the Technical Support Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Japanese Bilingual Technical Support Do?

Japanese Bilingual Technical Support professionals often work for international corporations or IT firms that require support services for Japanese-speaking clients.

They are responsible for providing technical assistance to clients, handling inquiries related to software, hardware, and other products or services.

This may involve troubleshooting technical issues, setting up systems, guiding clients through step-by-step solutions, or even providing training sessions in Japanese.

A significant aspect of their role is translating and communicating complex technical information between English and Japanese.

This ensures that both the client’s issues are understood and the solutions provided by the technical team are conveyed effectively.

They also often collaborate with other technical support teams to handle escalated issues, contribute to the knowledge base, and improve processes and tools for better service delivery.

Beyond technical know-how, they are expected to have excellent customer service skills, as they are often the first point of contact for a client facing issues.

These professionals may also document interactions with clients, investigate and resolve service failures, recommend system improvements, and participate in product development.

 

Japanese Bilingual Technical Support Qualifications and Skills

A proficient Japanese Bilingual Technical Support Specialist should have the skills and qualifications that align with your job description, such as:

• Excellent Japanese and English language proficiency to communicate effectively with customers in both languages, interpret and translate technical information accurately.
• Strong knowledge of operating systems, software, and hardware to provide effective technical support to users.
• Problem-solving skills to troubleshoot and resolve technical issues for customers in a timely manner.
• Interpersonal skills to work effectively with customers, understanding their needs, and providing appropriate technical solutions.
• Communication skills to convey technical information to customers in a clear and understandable manner, both in Japanese and English.
• Customer service skills to handle customer inquiries, complaints, and provide efficient resolutions, leading to customer satisfaction.
• Ability to work in a fast-paced, multitasking environment and manage multiple customer requests simultaneously.
• Knowledge of diagnostic techniques to identify problems, evaluate possible solutions, and decide the best course of action.
• Patience and empathy when dealing with frustrated customers and complex technical issues.

 

Japanese Bilingual Technical Support Experience Requirements

Candidates for a Japanese Bilingual Technical Support role are often required to have a minimum of 1 to 2 years of experience in a technical support position or a related field.

The experience can be gained through an internship, part-time role, or full-time employment in IT Support, Helpdesk Technician, or other similar roles.

Candidates must be fluent in both Japanese and English, and this fluency is often gained and demonstrated through prior roles that required bilingual skills.

Roles such as Bilingual Customer Service Representative or Translator can provide useful and transferable experience.

Those with more than 3 years of experience in technical support often have developed their technical problem-solving skills, knowledge of support systems and tools, and have experience in handling more complex technical issues.

Candidates with more than 5 years of experience may have some leadership experience, having managed a team or led projects in their past roles.

They are often ready for a senior or managerial position in technical support.

Additionally, proficiency in specific software, hardware, or technical platforms related to the role is often required.

Experience in these specific areas is usually gained from previous roles, ongoing learning, or certifications.

Lastly, excellent communication skills, both in Japanese and English, are crucial for this role.

Past experience that demonstrates the ability to effectively communicate technical information to non-technical users is highly desirable.

 

Japanese Bilingual Technical Support Education and Training Requirements

Individuals interested in becoming a Japanese Bilingual Technical Support specialist typically require a bachelor’s degree in computer science, information technology, or a related field.

Having a strong background in various programming languages such as Java, Python, C++ is often essential.

In-depth knowledge in operating systems and databases, along with an understanding of network infrastructure, is also crucial for this role.

In addition to technical skills, fluency in both Japanese and English is a must.

This entails not only verbal and written communication skills, but also the ability to understand and translate technical terminology between the two languages.

Some roles may require a relevant certification such as CompTIA A+ for hardware and software support, Microsoft Certified: Azure Fundamentals for cloud services, or Cisco Certified Network Associate (CCNA) for networking issues.

These certifications demonstrate a candidate’s competency and dedication to their profession.

Moreover, since this role involves customer service, having experience in a customer-facing role or training in customer service skills can be advantageous.

Lastly, due to the constant evolution of technology, continuing education and training are necessary to stay abreast of the latest developments in the field.

This could be achieved through further studies, attending workshops, or obtaining additional certifications.

 

Japanese Bilingual Technical Support Salary Expectations

A Japanese Bilingual Technical Support Specialist earns an average salary of $52,000 (USD) per year.

The salary can differ depending on the individual’s level of technical expertise, years of experience in the field, language proficiency, and the location of the job.

 

Japanese Bilingual Technical Support Job Description FAQs

What skills does a Japanese Bilingual Technical Support need?

In addition to excellent Japanese and English language skills, a Japanese Bilingual Technical Support should possess strong problem-solving skills, technical knowledge, and the ability to explain complex issues in a simple and understandable way.

They should also be patient and have excellent customer service skills, as they will be dealing with customers who may be frustrated or not technically savvy.

 

Do Japanese Bilingual Technical Support professionals need a degree?

While a degree in Computer Science or a related field can be beneficial, it is not always necessary.

What’s more important is having a solid understanding of the technology they will be supporting, whether that’s through formal education or self-learning.

Fluency in both Japanese and English is crucial, and some employers may require certification in the supported technology.

 

What should you look for in a Japanese Bilingual Technical Support resume?

The resume should demonstrate technical skills, proficiency in Japanese and English, and a record of good customer service.

Look for evidence of problem-solving skills and the ability to work under pressure.

Certifications related to the technology being supported can also be a plus.

 

What qualities make a good Japanese Bilingual Technical Support?

A good Japanese Bilingual Technical Support is patient, has excellent communication skills, and is a strong problem-solver.

They should be able to stay calm under pressure and handle difficult customers with grace.

They also need to be able to explain technical issues in a way that non-technical people can understand.

 

Is it difficult to hire Japanese Bilingual Technical Support?

It can be challenging to hire Japanese Bilingual Technical Support due to the specific skill set required.

Not only do candidates need to have a solid understanding of the technology they will be supporting, but they also need to be fluent in both Japanese and English.

This combination of skills can be hard to find, so employers may need to be prepared to invest in training for the right candidate.

 

Conclusion

And there you have it.

Today, we’ve taken an in-depth look at what it really means to be a Japanese Bilingual Technical Support.

And guess what?

It’s not just about fixing technical issues.

It’s about facilitating seamless communication, one technical solution at a time.

With our definitive Japanese Bilingual Technical Support job description template and real-world examples, you’re all set to step up.

But why stop there?

Delve further with our job description generator. It’s your ultimate tool for crafting precision-targeted job listings or refining your resume to perfection.

Remember:

Every technical solution you provide contributes to a bigger picture.

Let’s bridge that communication gap. Together.

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