Jira Systems Administrator Job Description [Updated for 2025]

In the evolving world of technology, the demand for Jira Systems Administrators is rapidly increasing.

As technology continues to advance, the need for skilled professionals who can manage, optimize, and secure our Jira systems is more critical than ever.

But let’s delve deeper: What is exactly expected from a Jira Systems Administrator?

Whether you are:

A job seeker eager to understand the core responsibilities of this role,
A hiring manager outlining the perfect candidate,
Or simply fascinated by the complexities of Jira systems administration,

You’ve come to the right place.

Today, we present a flexible Jira Systems Administrator job description template, designed for effortless posting on job boards or career sites.

Let’s dive in without further ado.

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Jira Systems Administrator Duties and Responsibilities

Jira Systems Administrators are responsible for managing, customizing, and overseeing the Jira software system.

They work closely with project managers, developers, and other stakeholders to ensure that the software is functioning optimally and meets the needs of the team.

The key duties and responsibilities of a Jira Systems Administrator include:

Installing, upgrading, and maintaining Jira software and plugins
Designing and managing workflows, fields, screens, reports, and dashboards within Jira
Customizing Jira projects with various schemas to match the needs of the business
Providing user management and support for Jira, including managing permissions and access
Creating, managing, and supporting all Jira dashboards, filters, and custom fields
Maintaining the stability and usability of the Jira system, resolving any issues that arise
Training and mentoring team members on the effective use of Jira
Documenting Jira system configurations and processes
Collaborating with other team members to understand and implement new requirements
Addressing user concerns and queries, troubleshooting any technical issues
Monitoring system performance and implementing improvements where necessary

Jira Systems Administrator Job Description Template

Job Brief

We are seeking a proficient Jira Systems Administrator to manage, customize, and enhance our Jira environment.

The Jira Systems Administrator responsibilities include managing user permissions, creating and managing custom workflows, fields, screens, and notifications, and providing Jira training to end-users.

Our ideal candidate has a solid understanding of Jira’s administration and a strong background in systems administration.

Ultimately, the role of the Jira Systems Administrator is to ensure smooth and efficient operation of our Jira environment and make it an effective tool for our organization.

Responsibilities

Perform Jira system administration tasks including user management, permissions, workflows, screens, fields, and notifications.
Develop and implement Jira dashboards and reports for management review.
Provide Jira training to end-users to enhance their productivity and knowledge of the tool.
Troubleshoot and resolve any Jira related issues and collaborate with Atlassian support as required.
Monitor system performance and implement improvements as necessary.
Collaborate with teams to identify and understand their needs and translate them into Jira workflows.
Keep Jira environment updated with the latest features and plugins.
Document Jira system configurations and procedures.

Qualifications

Proven experience as a Jira Systems Administrator or similar role
Strong understanding of Jira workflows, permissions, notification schemes, screens schemes, etc.
Experience in managing Atlassian add-ons and integrations
Excellent problem-solving skills and attention to detail
Experience with database management and project management tools
Ability to work with cross-functional teams and staff of all levels
Bachelor’s degree in Computer Science, Information Systems, or a related field

Benefits

401(k)
Health insurance
Dental insurance
Retirement plan
Paid time off
Professional development opportunities

Additional Information

Job Title: Jira Systems Administrator
Work Environment: Office setting with options for remote work. Minimal travel may be required.
Reporting Structure: Reports to the IT Manager or Systems Administration Lead.
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $80,000 minimum to $130,000 maximum
Location: [City, State] (specify the location or indicate if remote)
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Jira Systems Administrator Do?

Jira Systems Administrators are IT professionals who are primarily responsible for managing, maintaining, and improving the Jira system within an organization.

Their duties typically involve installing and upgrading the Jira software, ensuring that all system requirements are met and that the software is functioning correctly.

This may also include managing user permissions according to the organization’s policies and requirements.

They work closely with different teams to understand their needs and configure the Jira system accordingly.

This could mean customizing workflows, creating dashboards, and generating reports to help teams manage their projects more effectively.

Jira Systems Administrators are also responsible for troubleshooting any technical issues that arise with the Jira system.

This often requires them to have an in-depth understanding of the software and its integrations with other systems.

Furthermore, they may also be involved in training new users and providing ongoing support to existing users.

This involves teaching them how to use the software and answering any questions they might have.

Lastly, Jira Systems Administrators keep up with new developments and features of the Jira software to ensure that their organization is making the best use of the tool.

This might also include coordinating with Atlassian (the company that develops Jira) or other third-party vendors for any support or services required.

Jira Systems Administrator Qualifications and Skills

A competent Jira Systems Administrator should possess a range of technical and soft skills that align with your job description, such as:

Extensive experience with Jira administration, including understanding of custom fields, screens, workflows, permissions schemes, and notification schemes.
Strong problem-solving skills to efficiently troubleshoot and resolve system and user issues.
Excellent project management skills to oversee system upgrades, manage workflows and ensure smooth operation of the Jira platform.
Good knowledge of Agile methodologies and principles to assist in the creation and management of Agile projects in Jira.
Strong collaboration skills to work effectively with other team members, stakeholders, and users to gather requirements and implement solutions.
Excellent communication skills to provide clear instructions, updates, and feedback to various stakeholders.
Experience with other Atlassian tools, such as Confluence and Bitbucket, is a plus.
Ability to create and manage complex reports, filters, and dashboards within Jira.
Attention to detail and organizational skills to manage multiple tasks and projects simultaneously.

Jira Systems Administrator Experience Requirements

For an entry-level Jira Systems Administrator role, candidates are generally expected to have at least 1-2 years of experience working with Jira Software.

This experience could be gained through internships, co-op programs, or part-time roles in IT or software development where Jira was used as a project management tool.

Candidates should have a solid understanding of the Jira architecture, including how to create, manage, and customize Jira projects, issues, workflows, and security schemes.

Knowledge of Jira query language (JQL) and experience with Jira’s REST APIs are also desirable.

For those seeking more advanced roles, employers may require 3-5 years of experience as a Jira Systems Administrator or in a similar role.

This would ideally include experience implementing and managing Jira in an enterprise environment, integrating Jira with other tools, migrating data to and from Jira, and providing user training and support.

Candidates with more than 5 years of experience may also be expected to have some leadership experience, such as supervising a team of administrators or coordinating a major Jira implementation project.

A certification like the Atlassian Certified Jira Administrator can also be a valuable asset in these roles.

Regardless of the level, a successful Jira Systems Administrator should have strong problem-solving skills, excellent communication skills, and a deep understanding of how to leverage Jira to improve project management and collaboration within an organization.

Jira Systems Administrator Education and Training Requirements

A Jira Systems Administrator typically requires a bachelor’s degree in Information Technology, Computer Science, or a related field.

They also need a robust understanding of Atlassian’s Jira software, with experience in managing, configuring, and maintaining Jira systems.

In addition to the degree, many roles require certification as an Atlassian Certified Administrator for Jira.

This certification validates the candidate’s knowledge in managing, customizing, and implementing Jira projects and systems.

Knowledge in database management systems, Java-based technologies, and other Atlassian products like Confluence can be a significant advantage.

For some specific roles or industries, a master’s degree in an IT discipline or related field could be required.

Continuous professional development is critical in this role, as technology and software capabilities are ever-evolving.

Therefore, many Jira Systems Administrators continue to pursue additional training and certifications.

Having a master’s degree and/or multiple certifications may also indicate a candidate’s leadership potential and commitment to ongoing learning.

Jira Systems Administrator Salary Expectations

A Jira Systems Administrator earns an average salary of $82,590 (USD) per year.

However, the actual earnings can be influenced by factors such as the individual’s level of expertise, geographical location, and the specific organization they work for.

Jira Systems Administrator Job Description FAQs

What skills does a Jira Systems Administrator need?

A Jira Systems Administrator should have a strong knowledge of Jira workflows, permission schemes, notification schemes, screens schemes, etc.

They should also have experience with SQL and APIs, ability to write custom scripts, and a good understanding of IT project management.

Additionally, problem-solving, analytical thinking, and good communication skills are essential for this role.

Do Jira Systems Administrators need a degree?

While not always a requirement, most employers prefer a Jira Systems Administrator to have a bachelor’s degree in computer science, information technology, or a related field.

Relevant work experience and certifications can also prove helpful, such as the Atlassian Certified Jira Administrator.

What should you look for in a Jira Systems Administrator resume?

A strong Jira Systems Administrator resume should showcase experience with Jira and other Atlassian tools, database management, and systems integration.

Look for demonstrated proficiency in managing Jira projects, creating dashboards, and customizing workflows.

Also, certifications like Atlassian Certified Jira Administrator or experience in Agile methodologies can be an advantage.

What qualities make a good Jira Systems Administrator?

A good Jira Systems Administrator is highly analytical and detail-oriented, capable of identifying and resolving system-related issues efficiently.

They should be adaptable and quick learners, as they need to stay updated with the latest advancements in Jira systems.

They should also have strong communication skills, as they are often required to collaborate with various teams and explain complex information in an understandable manner.

Is it difficult to hire Jira Systems Administrators?

The difficulty in hiring a Jira Systems Administrator often depends on the specific requirements of your company.

Jira Systems Administrators are in high demand, and finding one with the appropriate level of experience and skills may prove challenging.

To attract top talent, companies may need to offer competitive salaries and benefits, continuous learning opportunities, and a flexible work environment.

Conclusion

And there we have it.

Today, we’ve opened the doors to the world of a Jira Systems Administrator.

Surprised?

It’s not just about managing tasks.

It’s about orchestrating project workflows and facilitating collaboration for future digital endeavors.

With our go-to Jira Systems Administrator job description template and real-life examples, you’re ready to take the plunge.

But why halt your progress here?

Embark further into the realm of job descriptions with our job description generator. It’s your stepping stone to meticulously crafted listings or honing your resume to the highest standard.

Keep in mind:

Every task managed, every project facilitated, is a piece of a larger framework.

Let’s shape that future. Together.

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Jira Systems Administrator Job Description [Updated for 2025]

Jira Systems Administrator Duties and Responsibilities