Junior IT Support Technician Job Description [Updated for 2025]

In the era of digital transformation, the role of Junior IT Support Technicians is more crucial than ever before.

As technology continues to evolve, the demand for skilled technicians who can troubleshoot, maintain and secure our digital infrastructure is growing rapidly.

So, what exactly is expected from a Junior IT Support Technician?

Whether you are:

• An aspiring IT professional seeking clarity about this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in understanding the nuts and bolts of IT support,

You’ve come to the right place.

Today, we present to you a tailor-made Junior IT Support Technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Junior IT Support Technician Duties and Responsibilities

Junior IT Support Technicians play an essential role in maintaining the technological systems of a company.

They are responsible for assisting in the day-to-day operations, troubleshooting issues, and supporting the wider IT team.

Their duties and responsibilities include:

• Providing technical support to users via phone, email, or in person
• Assisting in the maintenance and repair of computer systems and hardware
• Installing and configuring software applications and updates
• Setting up new user accounts and profiles and dealing with password issues
• Diagnosing and solving hardware or software faults
• Testing and evaluating new technology
• Responding to IT issues; hardware maintenance, software, networking, etc.
• Supporting the roll-out of new applications
• Managing multiple cases at one time
• Documenting IT support procedures and maintaining records of issues and solutions
• Performing routine audits of systems and software

 

Junior IT Support Technician Job Description Template

Job Brief

We are currently in search of a dedicated and knowledgeable Junior IT Support Technician to join our dynamic team.

The ideal candidate will have a basic understanding of computer systems, networks, and hardware devices, along with an eagerness to learn and grow.

The Junior IT Support Technician will be tasked with resolving technical issues, setting up systems, and providing on-site and remote support to our staff.

You will be the first point of contact for our employees for any IT-related issues.

 

Responsibilities

• Responding to IT support requests from staff in a timely manner
• Assisting with the setup of new user accounts and hardware
• Installing and updating software applications
• Documenting IT issues and resolutions for future reference
• Supporting the implementation of new IT projects and initiatives
• Providing basic training to staff to promote efficient use of hardware and software
• Assisting with routine IT tasks and system checks
• Troubleshooting hardware and software issues

 

Qualifications

• Relevant IT certification or diploma
• Basic understanding of computer systems, networks and software applications
• Knowledge of system security and data backup/recovery
• Good problem-solving and communication skills
• Ability to work independently and as part of a team
• Strong troubleshooting abilities
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of Internet security and data privacy principles

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Junior IT Support Technician
• Work Environment: Office setting with occasional remote work. Some travel may be required for on-site support.
• Reporting Structure: Reports to the IT Support Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Junior IT Support Technician Do?

Junior IT Support Technicians work within the IT department of organizations across industries or within IT service firms.

Their primary role involves providing technical assistance and support related to computer systems, hardware, or software.

They handle issues raised by users either through direct interaction or via support tickets.

Their tasks include troubleshooting network issues, diagnosing system problems, and solving hardware or software faults.

They may also set up new users’ accounts and profiles and deal with password resets.

Junior IT Support Technicians also play an instrumental role in the maintenance and repair of IT equipment such as printers, scanners, and workstations.

This includes the installation and configuration of software and hardware.

Their role may extend to educating non-technical staff on how to use various computer systems and applications.

They may also assist in training staff to respond to basic user requests or issues.

Their tasks often involve maintaining records of software licenses, managing stocks of equipment, and liaising with third-party suppliers.

It’s crucial for Junior IT Support Technicians to stay updated on the latest technologies and software to provide accurate and efficient support.

They may also escalate complex issues to senior IT staff or specialized IT professionals.

 

Junior IT Support Technician Qualifications and Skills

A Junior IT Support Technician should have the skills and qualifications necessary to maintain, troubleshoot, and assist users with their technology needs, including:

• Technical skills to understand, troubleshoot and repair various hardware and software issues, such as operating systems, networking problems, and application errors.
• Problem-solving skills to quickly diagnose and resolve problems, minimizing the disruption of IT services.
• Communication skills to effectively interact with users, understand their issues, and explain complex technical concepts in simple terms.
• Patient and customer service-oriented approach to handle potentially frustrated users and provide them with a positive experience.
• Organizational skills to effectively prioritize and handle multiple tickets or tasks, as well as document actions taken and solutions provided.
• Continuous learning abilities to stay updated with the latest developments in technology and the IT industry.
• Teamwork skills to collaborate with other IT staff and departments, ensuring smooth and efficient IT operations.
• Basic knowledge of IT protocols and standards, including ITIL or similar frameworks.

 

Junior IT Support Technician Experience Requirements

For a Junior IT Support Technician role, the candidate is generally expected to have at least 1 to 2 years of experience in a technical support role, which can be gained through internships, part-time jobs, or entry-level positions in IT or related fields.

This should include experience with troubleshooting, system configuration, and software installation.

In their initial roles, these professionals may gain experience in customer service, as well as in dealing with various types of hardware and software issues.

They should have good knowledge of computer systems, mobile devices, and other tech products.

Candidates are also typically expected to have experience with different operating systems such as Windows, MacOS, and Linux.

Further, they should be familiar with network configuration and security protocols.

Those with more than 3 years of experience may have had exposure to more complex IT infrastructure and may have begun to specialize in specific systems or platforms.

They might also have some leadership experience, demonstrating the ability to train or mentor other support staff.

Experience with certain industry-specific software or certifications, such as CompTIA A+, can also be beneficial for Junior IT Support Technician roles.

 

Junior IT Support Technician Education and Training Requirements

A Junior IT Support Technician typically requires a minimum of a high school diploma or equivalent.

However, many employers prefer candidates with an associate’s degree or bachelor’s degree in computer science, information technology, or a related field.

These educational programs often cover areas such as computer programming, network administration, and information security, providing the foundational knowledge necessary for this role.

In addition to formal education, a Junior IT Support Technician should have a solid understanding of various hardware, software, and networking systems.

Familiarity with operating systems such as Windows, Mac OS and Linux, along with knowledge of programming languages, may be required depending on the job role.

Certifications can also be beneficial for those in this position.

This includes but is not limited to, CompTIA A+ certification for hardware and software, CompTIA Network+ for networking, and Microsoft Certified: Windows 10 for operating system expertise.

Though not always required, these certifications demonstrate a technician’s competence and commitment to the role, potentially leading to advancements in their career.

Finally, many employers provide on-the-job training to ensure that Junior IT Support Technicians are familiar with the specific systems and networks that the company uses.

 

Junior IT Support Technician Salary Expectations

A Junior IT Support Technician earns an average salary of $45,500 (USD) per year.

The actual earnings may vary based on the level of experience, relevant qualifications, geographical location, and the size of the employing company.

 

Junior IT Support Technician Job Description FAQs

What skills does a Junior IT Support Technician need?

Junior IT Support Technicians should have a strong understanding of computer systems, mobile devices, and other tech products.

They need to be able to troubleshoot and diagnose problems, offer timely technical support, and communicate effectively with team members and users who may not be technically proficient.

Good problem-solving skills, patience, and a customer-oriented approach are also essential for this role.

 

Do Junior IT Support Technicians need a degree?

While a degree is not always necessary, having a Bachelor’s or Associate’s degree in a related field such as Information Technology, Computer Science, or Engineering can be beneficial.

However, relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or an ITIL Certification can also be highly valuable in this role.

 

What should you look for in a Junior IT Support Technician resume?

In a Junior IT Support Technician resume, look for a strong foundation in hardware, software, and networking systems.

They should have experience in diagnosing and resolving technical issues, providing customer support, and maintaining documentation.

Certifications and any experience with specific systems your organization uses are a plus.

 

What qualities make a good Junior IT Support Technician?

A good Junior IT Support Technician is analytical, able to troubleshoot and diagnose problems quickly and effectively.

They have strong communication skills to convey technical concepts to non-technical users.

They’re patient and customer-oriented, always ready to help users overcome technical challenges.

They also have a deep interest in technology and are always willing to learn and adapt to new technological changes and updates.

 

What is the career path for a Junior IT Support Technician?

Junior IT Support Technicians can advance into more specialized roles, such as Network Administrator, Systems Administrator, or IT Manager, with further experience and education.

They can also move into areas like IT Project Management or Information Security.

Continuous learning and certification in new technologies and systems are key to growth in this field.

 

Conclusion

There you have it.

Today, we’ve unraveled the intricacies of becoming a Junior IT Support Technician.

But guess what?

It’s not just about troubleshooting and fixing IT issues.

It’s about ensuring the seamless operation of digital systems, one support ticket at a time.

With our tailor-made Junior IT Support Technician job description template and real-world examples, you’re ready to take the next step.

But why not go further?

Dive deeper with our job description generator. It’s your secret weapon to creating laser-focused job listings or optimizing your resume to perfection.

Remember:

Every IT solution is a step towards a smoother digital world.

Let’s create that world. Together.

How to Become a Junior IT Support Technician (Complete Guide)

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