Korean Language Customer Support Job Description [Updated for 2025]

In the global market, the demand for Korean Language Customer Support has never been more critical.

In our increasingly interconnected world, the need for adept professionals who can bridge the language gap and provide top-notch customer service is on the rise.

But what does a Korean Language Customer Support role truly entail?

Whether you are:

• A job seeker trying to understand the depth of this role,
• A hiring manager drafting the ideal candidate profile,
• Or simply curious about the world of customer support in foreign languages,

You’re in the right place.

Today, we present a customizable Korean Language Customer Support job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

Korean Language Customer Support Duties and Responsibilities

Korean Language Customer Support representatives provide assistance to customers who communicate primarily in Korean.

They answer queries, solve problems, and offer guidance to users through various service channels, in both English and Korean.

Their primary duties and responsibilities include:

• Responding to customer inquiries via phone, email, social media platforms, or face-to-face interactions
• Providing accurate, valid, and comprehensive information by using the right methods and tools
• Handling customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Keeping records of customer interactions, process customer accounts, and file documents
• Following communication procedures, guidelines, and scripts
• Coordinating with other team members and departments to ensure consistent and up-to-date customer service
• Translating customer service materials and correspondences into Korean
• Providing feedback on the efficiency of the customer service process and recommending improvements
• Staying up-to-date with new products and features
• Identifying and escalating issues to supervisors or other relevant departments as needed

 

Korean Language Customer Support Job Description Template

Job Brief

We are seeking a dedicated Korean Language Customer Support representative to provide exceptional customer service for our Korean-speaking customers.

Your responsibilities will include handling customer inquiries, solving problems, providing product information, and maintaining customer satisfaction.

Fluency in the Korean language, both spoken and written, is a must.

Our ideal candidates are excellent communicators, have outstanding problem-solving skills, and are passionate about providing a positive customer experience.

 

Responsibilities

• Address customer inquiries and complaints through email, phone, live chat and social media platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and comprehensive information using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

 

Qualifications

• Proven customer support experience or experience in a similar role.
• Fluency in Korean, both spoken and written.
• Strong phone handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multitask, prioritize, and manage time effectively.
• High school degree or equivalent; higher degree in a relevant field will be appreciated.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Language skill enhancement

 

Additional Information

• Job Title: Korean Language Customer Support
• Work Environment: Office setting with options for remote work. Flexibility in working hours might be required to cater to different time zones.
• Reporting Structure: Reports to the Customer Support Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Korean Language Customer Support Do?

Korean Language Customer Support representatives primarily assist customers who speak Korean.

They work in a variety of industries and can be found in companies ranging from tech firms to retail businesses.

These representatives respond to customer inquiries via phone, email, social media, or live chat.

They provide information about products or services, handle complaints, process orders, and troubleshoot any product or service related problems.

Their primary responsibility is to ensure that Korean-speaking customers have a positive experience with the company.

This can involve interpreting and translating customer queries from Korean to English for the broader team, and vice versa, ensuring clear and effective communication.

In addition to solving customer problems, they also provide feedback to the management team regarding customer concerns or issues that are commonly faced, which can help improve the company’s products or services.

They also often work closely with other teams within the company, such as the sales or product teams, to stay updated about any changes in the products or services offered by the company.

Korean Language Customer Support representatives are vital for companies that have a large Korean customer base, as they ensure that language barriers do not affect the quality of customer service provided.

 

Korean Language Customer Support Qualifications and Skills

A proficient Korean Language Customer Support staff should have the skills and qualifications that align with your job description, such as:

• Proficiency in the Korean language, with excellent reading, writing, and speaking abilities. This includes understanding various dialects and cultural nuances.
• Strong communication skills in English to liaise with other departments and convey information accurately.
• Customer service skills to handle and resolve customer inquiries and complaints, ensuring client satisfaction.
• Interpersonal skills to connect with clients, building long term relationships and client loyalty.
• Problem-solving and analytical skills to identify issues and resolve them promptly and efficiently.
• Technical knowledge and skills to understand product-related queries and provide appropriate solutions.
• Ability to handle stressful situations and maintain patience and composure in dealing with demanding customers.
• Organizational skills to manage multiple tasks and maintain records of customer interactions.
• Knowledge of customer service software, databases, and tools for tracking customer inquiries and providing prompt responses.

 

Korean Language Customer Support Experience Requirements

Entry-level candidates for Korean Language Customer Support may have 1 to 2 years of experience in customer service roles, preferably with Korean language proficiency.

This experience may be gained through internships, part-time roles, or even volunteer work in customer service sectors.

They should also have demonstrable ability to handle customer queries and complaints efficiently, maintain customer relationship and promote customer satisfaction.

Candidates with more than 3 years of experience in customer support roles may have acquired advanced skills in problem-solving, communication, and customer relationship management.

Ideally, they should have served in roles where Korean language proficiency was required, and have experience in using customer relationship management software.

Those with more than 5 years of experience in customer support roles, with proficiency in Korean language, may be ready for supervisory or managerial roles.

These roles require experience in leading teams, training new staff, and handling escalated customer issues.

This experience may be demonstrated through roles such as Team Lead or Supervisor in a customer support setting.

In addition to experience, a high level of proficiency in Korean language – both written and spoken – is a must, as well as a strong understanding of Korean culture and etiquette.

This ensures effective communication and better service to Korean-speaking customers.

 

Korean Language Customer Support Education and Training Requirements

Individuals interested in the role of Korean Language Customer Support typically need a bachelor’s degree in a related field such as international relations, communication, or business.

However, the most critical requirement is proficiency in the Korean language, which can be obtained through a degree program in Korean Studies or by passing a recognized language proficiency test like the Test of Proficiency in Korean (TOPIK).

In addition to language skills, customer support roles often require excellent communication and problem-solving abilities.

Thus, courses in customer service management or experience in a customer-facing role can be advantageous.

Knowledge of basic computer applications and customer relationship management (CRM) software is also essential.

Some companies may offer on-the-job training for this software, but prior experience or certification can be beneficial.

Cultural understanding and sensitivity towards Korean customs and traditions can also be useful in building rapport and providing effective customer service.

This can be gained through immersion programs, cultural studies, or living experience in Korea.

Some roles might require a higher degree or experience in specific industries.

For instance, if the role is in a tech company, knowledge about the particular technology or product would be advantageous.

Continuous education and improvement of language skills are also often encouraged as language fluency and cultural understanding play a crucial role in this job.

 

Korean Language Customer Support Salary Expectations

The average salary for a Korean Language Customer Support representative is around $43,000 (USD) per year.

The actual compensation may vary based on the individual’s experience, the company’s scale and location, as well as the complexity of the issues handled in the support role.

 

Korean Language Customer Support Job Description FAQs

What skills does a Korean Language Customer Support representative need?

A Korean Language Customer Support representative should have excellent verbal and written communication skills in both Korean and English.

They should be able to provide customer support, handle complaints, and answer inquiries effectively.

They should also have active listening skills, empathy, patience, and knowledge of customer service principles and practices.

Technical knowledge of the product or service they are supporting is also important.

 

Do Korean Language Customer Support representatives need a degree?

While a degree is not always required, many employers prefer Korean Language Customer Support representatives to have a bachelor’s degree.

A degree in Communications, Business Administration, or a related field can be beneficial.

However, most important is the fluency in Korean and English, and previous experience in a customer service role.

 

What should you look for in a Korean Language Customer Support representative resume?

Look for candidates who are fluent in both Korean and English, and have experience in customer service roles.

Also, check for technical skills relevant to your industry.

The resume should also mention any customer service training or certifications.

Experience with CRM systems and practices, as well as proficiency in MS Office, can also be advantageous.

 

What qualities make a good Korean Language Customer Support representative?

A good Korean Language Customer Support representative is patient, empathetic, and has excellent communication skills.

They should be able to handle stressful situations calmly, and maintain a professional demeanor at all times.

They should also have a customer-oriented mindset, be detail-oriented, and have the ability to multi-task effectively.

 

What are the daily duties of a Korean Language Customer Support representative?

A Korean Language Customer Support representative’s duties include handling customer inquiries or complaints via email, phone, or social media, providing product information and assistance, tracking customer interactions and transactions, and escalating issues to the appropriate team or department.

They may also be responsible for maintaining a high level of customer satisfaction, and contributing to team efforts to improve customer support processes.

 

Conclusion

So there you have it.

Today, we’ve delved into the true essence of being a Korean Language Customer Support representative.

And guess what?

It’s not just about speaking Korean.

It’s about bridging the gap between businesses and their Korean-speaking customers, one conversation at a time.

With our handy Korean Language Customer Support job description template and real-world examples, you’re ready to step up your game.

But why stop there?

Immerse yourself further with our job description generator. It’s your go-to tool for perfecting your listings or sharpening your resume to perfection.

Remember:

Every conversation is a piece of the larger communication puzzle.

Let’s build that connection. Together.

How to Become a Korean Language Customer Support (Complete Guide)

Redefining Riches: Surprising High-Paying Jobs That Could Be Yours!

Thriving in Thorns: The Harsh Realities of High-Risk Jobs

Uncommonly Cool: Unusual Jobs That Redefine ‘Cool’

The Pressure Cooker: A Look Inside the Most Stressful Work Environments!