Laundry Customer Service Representative Job Description [Updated for 2025]

In today’s fast-paced world, the importance of laundry customer service representatives in maintaining the smooth operation of laundry services cannot be overstated.

As the demand for efficient, effective, and customer-oriented laundry services continues to grow, so does the need for skilled professionals who can meet these requirements and uphold the standards of our laundry operations.

But let’s delve deeper: What’s really expected from a laundry customer service representative?

Whether you are:

• A job seeker trying to understand the intricacies of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the dynamics of laundry customer service,

You’re in the right place.

Today, we present a customizable laundry customer service representative job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Laundry Customer Service Representative Duties and Responsibilities

Laundry Customer Service Representatives cater to the needs of customers requiring laundry services.

They ensure that the services are delivered efficiently and effectively, and that customers are satisfied.

They often handle administrative tasks and customer inquiries.

The duties and responsibilities of a Laundry Customer Service Representative include:

• Responding to customer queries regarding laundry services and pricing
• Receiving and processing laundry orders from customers
• Ensuring that each customer’s laundry is washed, dried, and folded according to their specifications
• Informing customers about the status of their laundry and estimated delivery times
• Coordinating with laundry personnel to ensure timely and quality service
• Handling customer complaints and resolving them in a timely and satisfactory manner
• Processing payments from customers for the laundry services
• Maintaining a clean and organized front desk and customer service area
• Assisting in inventory control and ordering of laundry supplies
• Adhering to health and safety standards in the handling of laundry

 

Laundry Customer Service Representative Job Description Template

Job Brief

We are searching for a Laundry Customer Service Representative to provide excellent customer service to our valued clients.

The successful candidate will be responsible for receiving, processing, and delivering laundry orders in a timely and professional manner.

This role requires strong communication skills, attention to detail, and the ability to handle customer queries and complaints effectively and efficiently.

 

Responsibilities

• Receive and process laundry orders from customers
• Perform quality checks on all items before and after cleaning
• Operate laundry machines according to standard procedures
• Ensure all customer orders are completed on time
• Handle customer complaints and provide suitable solutions
• Maintain clean and tidy work area
• Adhere to health and safety regulations
• Record transactions accurately in the business system
• Communicate effectively with team members and supervisors

 

Qualifications

• Previous experience in a similar role or customer service environment
• Basic knowledge of laundry operations
• Strong communication and interpersonal skills
• Ability to handle customer complaints and queries professionally
• High attention to detail
• Ability to work independently and as part of a team
• High School diploma or equivalent

 

Benefits

• Health insurance
• Paid time off
• Employee discount
• On-the-job training
• Flexible work hours

 

Additional Information

• Job Title: Laundry Customer Service Representative
• Work Environment: This role is based in our laundromat, and involves physical activities including lifting and moving items.
• Reporting Structure: Reports to the Customer Service Manager or Laundry Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time/Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Laundry Customer Service Representative Do?

Laundry Customer Service Representatives typically work in laundry facilities, dry cleaning stores or commercial laundries providing services to individuals, businesses, and organizations.

Their job is primarily to interact with customers, explaining the range of services provided, the costs involved, and the time required to complete the laundry or dry cleaning.

They receive items from customers, inspecting them for damage and stains, and ensuring that the correct cleaning processes are applied based on the type of fabric and the customer’s requirements.

They are also responsible for recording the customer’s details and their specific requests, handling payments, and issuing receipts.

When the laundry or dry cleaning is completed, they ensure that items are correctly packed, and they manage the return of items to customers, either in-store or via delivery.

Laundry Customer Service Representatives often handle complaints or queries from customers, working to resolve any issues with the quality of cleaning or levels of service.

They also liaise with the cleaning staff to ensure that customers’ requirements are met and that the workload is managed efficiently.

 

Laundry Customer Service Representative Qualifications and Skills

A Laundry Customer Service Representative should possess a variety of skills and qualifications to serve customer needs and manage day-to-day tasks effectively, such as:

• Customer service skills to interact with customers, understand their laundry-related needs, and provide prompt and satisfactory services.
• Communication skills to clearly and politely address customer inquiries, listen effectively, and convey necessary information about the services offered.
• Knowledge about different types of fabrics and cleaning processes to guide customers in making appropriate decisions about their laundry.
• Problem-solving skills to address complaints and find viable solutions to customer issues.
• Time management skills to effectively handle multiple tasks and customers at the same time, ensuring efficient service delivery.
• Attention to detail to accurately record customer orders, take note of any special instructions, and ensure that the laundry is cleaned and returned as per customer specifications.
• Basic math skills for handling transactions, issuing invoices, and making necessary financial calculations.
• Physical stamina to stand for long periods and carry out tasks such as folding, packaging, and arranging laundry items.

 

Laundry Customer Service Representative Experience Requirements

Entry-level Laundry Customer Service Representatives may possess less than a year of experience, often acquired through part-time roles or internships in customer service roles within the laundry, hospitality, or retail industry.

These professionals can also gain essential on-the-job experience through roles such as Laundry Attendant, Front Desk Associate, or other customer-related positions, where they develop skills in handling customer inquiries and complaints, managing laundry orders, and understanding various laundry procedures.

Candidates with 1-2 years of experience often have a deeper understanding of laundry services, customer management systems, and have honed their communication and problem-solving skills.

They are typically proficient in handling more complex customer concerns and can efficiently coordinate with laundry staff for smooth operations.

Those with over 3 years of experience may have significant exposure to various aspects of laundry operations including handling delicate garments, use of different cleaning agents, and understanding fabric care.

They may also have experience in training and mentoring new hires and may be ready for supervisory or managerial positions within the laundry service sector.

 

Laundry Customer Service Representative Education and Training Requirements

Laundry Customer Service Representatives typically require a high school diploma or equivalent.

Training for this position is often provided on-the-job, where representatives learn about different laundry services, machinery, and customer management.

Basic knowledge of computers and relevant software applications is also beneficial for managing customer records and processing payments.

Some laundry service companies may require their representatives to complete a short-term course or certification program in customer service, which can help improve their skills in communication, problem-solving, and customer satisfaction.

Customer Service Representatives may also benefit from gaining knowledge about fabrics and laundry chemicals to better answer customer queries and provide recommendations.

While not mandatory, taking advanced courses on customer service management and obtaining relevant certifications can demonstrate a candidate’s commitment to their role and improve their career prospects.

 

Laundry Customer Service Representative Salary Expectations

The average wage for a Laundry Customer Service Representative is $12.02 (USD) per hour.

The actual earnings may fluctuate based on factors such as experience, geographic location, and the specific laundry service company.

 

Laundry Customer Service Representative Job Description FAQs

What skills does a Laundry Customer Service Representative need?

Laundry Customer Service Representatives require strong communication and interpersonal skills to understand and cater to customer requests.

They should also have basic knowledge of laundry procedures, fabric types, and care instructions.

Organizational skills and attention to detail are critical in this role to ensure all customer orders are handled accurately and efficiently.

 

Do Laundry Customer Service Representatives need any specific qualifications?

There are no specific academic qualifications required to be a Laundry Customer Service Representative.

However, having a high school diploma or equivalent can be beneficial.

Training is often provided on the job, and some previous customer service or laundry experience can be advantageous.

 

What should you look for in a Laundry Customer Service Representative resume?

A good resume for a Laundry Customer Service Representative should highlight prior experience in customer service roles.

Experience in a laundry service or dry cleaning is a plus.

The resume should also showcase strong organizational skills, attention to detail, and a track record of dealing effectively with customers.

 

What qualities make a good Laundry Customer Service Representative?

A good Laundry Customer Service Representative is customer-focused and committed to providing excellent service.

They have strong problem-solving skills to handle any customer issues effectively.

They are detail-oriented to ensure accurate processing of laundry orders.

Furthermore, they should be capable of working under pressure during peak times and have good teamwork skills to collaborate with other staff.

 

Is a Laundry Customer Service Representative a physically demanding job?

While a Laundry Customer Service Representative is primarily a customer-facing role, it can involve some physical tasks such as lifting and transporting laundry bags, standing for extended periods, and occasionally assisting with laundry tasks.

Therefore, the role can be somewhat physically demanding.

 

Conclusion

So there you have it.

Today, we’ve given you a peek behind the scenes of what it truly means to be a Laundry Customer Service Representative.

Surprised?

It’s not just about sorting and folding clothes.

It’s about maintaining an essential service, one load of laundry at a time.

With our go-to laundry customer service representative job description template and practical examples, you’re ready to make your next career move.

But why stop there?

Go further with our job description generator. It’s your next step to creating precise job listings or refining your resume to perfection.

Remember:

Every load of laundry is a part of the bigger picture.

Let’s build that future. Together.

How to Become a Laundry Customer Service Representative (Complete Guide)

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