Lobby Ambassador at Senior Centers Job Description [Updated for 2025]

In the ever-changing landscape of senior care, the role of Lobby Ambassadors at Senior Centers is increasingly vital.

As our population ages, there is a growing demand for empathetic, dedicated individuals who can facilitate, guide, and secure our Senior Centers’ environments.

But what does it truly mean to be a Lobby Ambassador at a Senior Center?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager drafting the perfect candidate profile,
• Or simply intrigued by the challenges and rewards of working in senior care,

You’re in the right place.

Today, we present a customizable Lobby Ambassador at Senior Centers job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Lobby Ambassador at Senior Centers Duties and Responsibilities

Lobby Ambassadors at Senior Centers play a vital role in making the first impression on visitors and ensuring a friendly, welcoming environment.

They often act as the primary point of contact for visitors, offering assistance and information.

Their duties and responsibilities include:

• Greet and welcome visitors, answering their inquiries and directing them to the appropriate personnel or area
• Provide information regarding center’s services, events, and programs
• Assist with check-in procedures and ensure visitor’s compliance with the center’s policies and procedures
• Handle phone calls and direct them to the right party or take messages
• Assist seniors with mobility issues, providing wheelchair assistance if necessary
• Monitor the lobby area, ensuring a clean and safe environment for seniors and visitors
• Coordinate with other staff members to handle emergencies and unexpected situations
• Assist with the coordination of center’s events and activities
• Provide general administrative support, such as distributing mail and managing lost and found items

 

Lobby Ambassador at Senior Centers Job Description Template

Job Brief

We are seeking a friendly and engaging Lobby Ambassador to welcome and assist visitors at our Senior Center.

The Lobby Ambassador will be responsible for greeting guests, providing them with information, directing them to appropriate resources, and ensuring a positive experience during their visit.

The ideal candidate has excellent interpersonal skills, a warm and approachable demeanor, and a genuine passion for providing help and support to senior citizens and their families.

 

Responsibilities

• Greet and welcome guests as soon as they arrive at the center
• Direct visitors to the appropriate person or department
• Provide information about services, programs, and events
• Manage visitor log and issue visitor passes
• Assist with inquiries or concerns from guests
• Maintain a clean and orderly reception area
• Coordinate with staff members to streamline visitor flow
• Follow security regulations and maintain confidentiality
• Assist with special events or programs as needed

 

Qualifications

• Previous experience in a customer service role, preferably in a healthcare or senior living environment
• Excellent verbal communication skills and ability to interact with diverse populations
• Strong organizational skills and attention to detail
• Ability to handle emergency situations calmly and efficiently
• High school diploma or equivalent; additional certification in hospitality or relevant field is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Lobby Ambassador at Senior Centers
• Work Environment: Indoor setting, typically at the reception area of a senior center. May involve occasional evening or weekend hours for special events.
• Reporting Structure: Reports to the Senior Center Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $40,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Lobby Ambassador at Senior Centers Do?

Lobby Ambassadors at Senior Centers play an essential role in providing a welcoming and safe environment for the elderly.

They are typically the first point of contact for seniors, their families, and visitors, providing them with necessary information and direction within the center.

They greet everyone who comes through the center’s doors, check in visitors, answer inquiries, and assist with the sign-in process for seniors participating in different activities.

Aside from these, Lobby Ambassadors often manage incoming phone calls, schedule appointments, and relay messages to the appropriate personnel.

They may also assist in maintaining the cleanliness and organization of the lobby area.

In some instances, Lobby Ambassadors may be trained to recognize signs of distress or need in seniors and are responsible for alerting medical or social work staff if they notice any issues.

Their job is critical in establishing a warm, inviting, and secure atmosphere that makes seniors feel comfortable and well taken care of.

 

Lobby Ambassador at Senior Centers Qualifications and Skills

A Lobby Ambassador at Senior Centers should possess a unique blend of interpersonal, communication and service-oriented skills, which include:

• Excellent interpersonal skills to establish rapport and build relationships with seniors and their families.
• Active listening and communication skills to understand the needs and concerns of seniors and their families, and relay information accurately and clearly.
• Customer service skills to provide assistance, answer queries and resolve issues in a timely, respectful and efficient manner.
• Patience and understanding when dealing with the elderly, being attentive to their needs and providing support when necessary.
• Basic knowledge of health and safety regulations to ensure a safe and comfortable environment for the seniors.
• Ability to multitask and organize, as they may have to manage front desk activities, schedule appointments, and coordinate events or activities.
• Sensitivity and respect for diverse cultures, backgrounds, and experiences to make all seniors and their families feel welcomed and respected.
• Physical stamina as this role may involve being on feet for extended periods, escorting seniors, or assisting with luggage or mobility equipment.

 

Lobby Ambassador at Senior Centers Experience Requirements

Entry-level candidates for the role of Lobby Ambassador at Senior Centers may have 1 to 2 years of experience in customer service roles, often in a healthcare or elderly care setting.

This experience can be gained through part-time roles, volunteering, or internships at various senior centers, nursing homes, or similar establishments.

Candidates with more than 3 years of experience often have developed excellent interpersonal skills, patience, and a deep understanding of the needs and concerns of the elderly population.

This experience can be gained in roles such as Receptionist, Customer Service Representative, or Caregiver.

Those with more than 5 years of experience are usually well versed with the working of senior centers, and have often spent considerable time in roles that require direct interaction with the elderly.

Such candidates may have some managerial experience, indicating readiness for roles that involve team coordination or supervisory duties.

These individuals may have prior experience dealing with emergency situations, understanding of medical terminologies, and a background in first aid procedures.

Regardless of the level of experience, the position of a Lobby Ambassador at Senior Centers requires empathy, good communication skills, knowledge of senior care, and a genuine interest in the welfare of the elderly.

 

Lobby Ambassador at Senior Centers Education and Training Requirements

Lobby Ambassadors at Senior Centers generally require a high school diploma or equivalent, with some experience in customer service.

Candidates should ideally have knowledge of senior services and understand the issues faced by older adults.

This knowledge can be obtained through vocational training programs or internships within the social services sector.

In terms of hard skills, Lobby Ambassadors need to be proficient in administrative software and have the ability to manage multiple tasks simultaneously.

While not mandatory, obtaining a certificate in gerontology or a related field can improve job prospects.

These programs generally cover topics like aging psychology, elder care, social services, and community resources.

Professional development courses in communication, conflict resolution, and stress management are also beneficial, as the role involves interacting with seniors, their families, and other visitors.

Some centers may prefer candidates with experience or qualifications in nursing, social work, or healthcare administration, given the nature of the work environment.

Importantly, Lobby Ambassadors should possess a positive attitude, patience, excellent interpersonal skills and a genuine passion for helping senior citizens.

 

Lobby Ambassador at Senior Centers Salary Expectations

A Lobby Ambassador at Senior Centers earns an average salary of $30,000 (USD) per year.

The actual earnings may fluctuate based on years of experience, the location of the senior center, and the financial status of the employing organization.

 

Lobby Ambassador at Senior Centers Job Description FAQs

What skills does a Lobby Ambassador at Senior Centers need?

The Lobby Ambassador at Senior Centers should have excellent communication and interpersonal skills to interact effectively with senior citizens, their families, and staff members.

They need to be patient, compassionate, and understanding.

Organizational skills, ability to manage time, and multitasking are also essential as they may need to handle various tasks at once.

Basic computer skills can be beneficial for maintaining records and communication.

 

Is any specific degree required to be a Lobby Ambassador at Senior Centers?

No specific degree is required to be a Lobby Ambassador at Senior Centers.

However, a high school diploma or equivalent is typically required.

Some employers may prefer candidates with a degree in social work, gerontology, or a related field.

The most important is having experience in customer service or working with seniors.

 

What should you look for in a Lobby Ambassador resume?

A Lobby Ambassador resume should demonstrate experience in customer service or a similar role.

Experience working with seniors or in a healthcare setting can be a strong advantage.

The resume should highlight the candidate’s interpersonal and communication skills, patience, and ability to handle various tasks simultaneously.

Any additional skills such as knowledge of a second language or basic computer skills can also be beneficial.

 

What qualities make a good Lobby Ambassador at Senior Centers?

A good Lobby Ambassador at Senior Centers is compassionate, patient, and has a genuine interest in helping seniors.

They have excellent interpersonal and communication skills to interact effectively with a variety of individuals.

They have the ability to multitask, manage their time efficiently, and can handle stressful situations calmly and effectively.

They are also reliable and have a professional demeanor.

 

What are the daily duties of a Lobby Ambassador at Senior Centers?

On a typical day, a Lobby Ambassador at Senior Centers greets and assists visitors, answers phone calls, and provides information about the center’s services.

They may also help seniors with their queries, guide them to the correct department or person, and assist with any administrative tasks.

A Lobby Ambassador may also coordinate with staff members and participate in planning and organizing center activities or events.

The duties may vary depending on the size and specific needs of the center.

 

Conclusion

So there you have it.

Today, we’ve unraveled the true essence of being a Lobby Ambassador at Senior Centers.

And guess what?

It’s not just about greeting people.

It’s about shaping the social environment and enhancing the quality of life for seniors, one smile at a time.

With our comprehensive Lobby Ambassador job description template and real-world examples, you’re all set to make your move.

But why stop there?

Dig deeper with our job description generator. It’s your next step to precision-crafted listings or perfecting your resume to stand out.

Remember:

Every interaction with seniors is a part of a larger mission.

Let’s enhance their lives. Together.

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