Local Tourist Information Center Staff Job Description [Updated for 2025]

In the bustling world of tourism, the need for Local Tourist Information Center Staff has never been more essential.

As travel and tourism continue to boom, the demand for knowledgeable, friendly and capable individuals who can assist, guide, and ensure an exceptional local experience for tourists grows significantly.

But let’s delve deeper: What’s truly expected from a Local Tourist Information Center Staff member?

Whether you are:

• A job seeker aiming to understand the core of this role,
• A recruitment officer envisioning the perfect candidate,
• Or merely interested in the behind-the-scenes of local tourism,

You’ve come to the right place.

Today, we present a customizable Local Tourist Information Center Staff job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Local Tourist Information Center Staff Duties and Responsibilities

Local Tourist Information Center Staff are responsible for providing quality information and services to tourists and visitors in order to enrich their travel experience.

They also work to promote local attractions, activities, and businesses.

Their main duties and responsibilities include:

• Greeting visitors and responding to inquiries in a friendly and professional manner
• Providing detailed information about local attractions, accommodations, dining, shopping, and transport options
• Making recommendations based on tourists’ interests and needs
• Assisting with booking tours, accommodation, or other services
• Maintaining up-to-date knowledge of local events, festivals, and attractions
• Preparing and distributing promotional materials such as brochures, maps, and guides
• Handling complaints or issues, and directing visitors to the appropriate resources if necessary
• Maintaining a clean and organized work environment, and ensuring all display materials and information are accurate and current
• Working closely with local businesses, attractions, and services to promote tourism in the area
• Processing payments for bookings, tickets, or merchandise
• Collecting and reporting visitor statistics and feedback

 

Local Tourist Information Center Staff Job Description Template

Job Brief

We are seeking a friendly and organized Local Tourist Information Center Staff member to provide information about our local area to visitors.

The primary responsibilities include providing detailed information on local attractions, events, accommodation, and transport services to tourists.

Our ideal candidate is passionate about promoting local businesses and attractions and is comfortable interacting with people from diverse backgrounds.

Ultimately, the role of a Local Tourist Information Center Staff member is to ensure visitors have an enjoyable and memorable experience during their visit.

 

Responsibilities

• Provide information about local attractions, events, accommodation, and transportation services
• Plan and organize information materials such as maps, guidebooks, and brochures
• Handle inquiries via phone, email, and in-person
• Monitor and restock tourism literature on display
• Assist tourists in planning travel itineraries
• Maintain updated knowledge of local attractions, events, and services
• Record and maintain data of visitor information and inquiries
• Handle and resolve tourist complaints and issues

 

Qualifications

• Previous experience in customer service or tourism-related role
• Strong communication and interpersonal skills
• Ability to handle complaints and difficult situations
• Detail-oriented with excellent organizational skills
• Knowledge of local attractions and services
• Proficiency in foreign languages is a plus
• High school diploma or equivalent; Bachelor’s degree in tourism or relevant field is a plus

 

Benefits

• Flexible work schedule
• Employee discounts
• Paid time off
• Opportunity to meet people from around the world
• Continuous learning and development opportunities

 

Additional Information

• Job Title: Local Tourist Information Center Staff
• Work Environment: Information center, outdoor events. May require working on weekends and public holidays.
• Reporting Structure: Reports to the Tourist Information Center Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location)
• Employment Type: Full-time/Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Local Tourist Information Center Staff Do?

Local Tourist Information Center Staff primarily work for tourism agencies, travel companies, or local government entities.

They work closely with tourists, visitors, and locals to provide accurate and detailed information about attractions, events, activities, transportation, and accommodations in their area.

Their primary responsibility is to assist visitors in navigating the local area and making the most of their visit.

They do this by providing maps, guides, brochures, and personalized advice based on the visitor’s interests and needs.

In addition to providing information, they might sell tickets for local attractions, events, or public transportation.

They can also help with bookings for accommodation, tours, and local transportation.

They answer queries in person, over the phone, or via email, ensuring that each visitor receives a prompt and helpful response.

Local Tourist Information Center Staff are also responsible for keeping up-to-date with local events, new attractions, changes in travel routes, and any other relevant information that could impact visitors’ plans.

They may also gather feedback from visitors to improve services and report any problems or issues to management.

Their goal is to ensure that visitors have a positive and memorable experience in their area.

 

Local Tourist Information Center Staff Qualifications and Skills

A competent Local Tourist Information Center Staff should possess skills and qualifications that align with their role and responsibilities, such as:

• Excellent communication and interpersonal skills to interact with tourists, provide information and answer questions efficiently.
• In-depth knowledge about local attractions, history, culture, and events, providing accurate and engaging information to tourists.
• Exceptional customer service skills to handle complaints, queries, and provide assistance promptly and professionally.
• Problem-solving skills to address issues and conflicts that may arise and offer suitable solutions.
• Multilingual abilities, to communicate effectively with tourists from different countries and cultures.
• Strong organizational skills to manage multiple inquiries, keep updated records, and maintain a tidy and welcoming information center.
• Basic computer skills for managing bookings, providing online information, and maintaining an updated database.
• Ability to work well in a team and collaborate with other staff members, local businesses, and tour operators.

 

Local Tourist Information Center Staff Experience Requirements

Entry-level candidates for a Local Tourist Information Center Staff role may have 1 to 2 years of experience, preferably in customer service or hospitality-related roles.

This could be from part-time jobs, internships, or volunteer work in a similar field.

These professionals may have gained hands-on experience in roles such as Receptionist, Hotel Front Desk Staff, or Tour Guide.

Having experience in dealing with people and providing information would be beneficial in this role.

Candidates with over 2 to 3 years of experience are likely to have developed their customer service skills and knowledge about the local area’s tourist attractions, travel routes, accommodations, and other related information.

Those with more than 5 years of experience may have some managerial experience, overseeing the operations of a tourist information center or a similar establishment.

They may be ready for a supervisory or managerial position within the tourist information center.

Furthermore, fluency in one or more foreign languages and familiarity with the local culture and tourist spots are also desirable skills that add to the experience requirement.

They may have gained this knowledge through personal travels, living abroad, or formal education.

 

Local Tourist Information Center Staff Education and Training Requirements

Local Tourist Information Center Staff typically requires a high school diploma or equivalent education.

However, a bachelor’s degree in tourism, hospitality, or a related field can be beneficial.

Practical experience in customer service is also highly valued, as the role involves a lot of interaction with the public, often providing information and answering queries.

Knowledge of the local area, history, and culture is crucial, along with proficiency in multiple languages to communicate effectively with international tourists.

Some roles may require specific certifications, such as a Certified Tourism Ambassador (CTA) or a similar qualification.

These courses provide training in customer service, communication skills, local knowledge, and other relevant areas.

Continuous learning and staying updated about the latest events and changes in the local area is also essential for this role.

In some cases, the local government or tourism board may provide training programs to keep the staff informed and prepared.

Volunteering or internship experience in tourism or a related field can also be an added advantage, offering practical experience and a deeper understanding of the job role.

 

Local Tourist Information Center Staff Salary Expectations

The average wage for a Local Tourist Information Center Staff is $14.65 (USD) per hour.

The actual earnings can fluctuate depending on a variety of factors such as the level of experience, qualifications, and the specific location of the center.

 

Local Tourist Information Center Staff Job Description FAQs

What skills does a Local Tourist Information Center Staff need?

Staff at a Local Tourist Information Center should have excellent communication and interpersonal skills, as they are often the first point of contact for visitors to the area.

A broad knowledge of the local area, including attractions, activities, and transportation, is also essential.

Additionally, they should have good organizational skills, be able to multitask, and have a friendly and helpful demeanor.

 

Do Local Tourist Information Center Staff need any specific qualifications?

Qualifications can vary, but typically, a high school diploma or equivalent is required.

Experience in customer service can be beneficial, as can a background in travel or tourism.

Some roles may require proficiency in a second language, depending on the location and the demographic of the tourists.

 

What should you look for in a Local Tourist Information Center Staff resume?

On a resume, look for previous experience in customer service or tourism-related roles.

Knowledge or familiarity with the local area is a major plus.

Proficiency in multiple languages can be beneficial, particularly if the center receives many international visitors.

Also, look for evidence of strong communication and organizational skills.

 

What qualities make a good Local Tourist Information Center Staff?

Good staff members are friendly, patient, and helpful.

They should have a passion for their local area and a desire to share it with visitors.

The ability to handle stressful situations calmly and effectively is also important, as is the ability to communicate clearly and effectively with people from diverse backgrounds.

 

Is it difficult to hire Local Tourist Information Center Staff?

The difficulty in hiring can vary depending on the area and the specific needs of the center.

In a location with a thriving tourism industry, there may be many qualified candidates.

However, in less visited areas or for roles requiring specific skills or languages, finding the right candidate may be more challenging.

 

Conclusion

And there you have it.

Today, we’ve unraveled the details of what it truly means to be a local tourist information center staff member.

And guess what?

It’s not just about handing out brochures.

It’s about forging the path of memorable travel experiences, one tourist at a time.

With our handy local tourist information center staff job description template and real-life examples, you’re prepared to take the next step.

But why stop there?

Immerse yourself further with our job description generator. It’s your next step to create precise job listings or honing your resume to perfection.

Remember:

Every interaction with a tourist contributes to their overall experience.

Let’s shape unforgettable journeys. Together.

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