Maid Supervisor Job Description [Updated for 2025]

In the fast-paced world of hospitality, the role of a maid supervisor is crucial.

As the standards for cleanliness and guest satisfaction continue to rise, the need for skilled, diligent individuals who can oversee, guide, and ensure the quality of our housekeeping services is more critical than ever.

But let’s delve deeper: What’s truly expected from a maid supervisor?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply curious about the intricacies of a maid supervisor’s job,

You’ve come to the right place.

Today, we present a customizable maid supervisor job description template, designed for effortless posting on job boards or career sites.

Let’s get straight into it.

Maid Supervisor Duties and Responsibilities

Maid Supervisors oversee the daily operations of housekeeping and cleaning staff, ensuring all tasks are performed to the highest standard.

They play a crucial role in maintaining the cleanliness and orderliness of properties.

Their duties and responsibilities include:

• Overseeing the daily operations of the cleaning staff and ensuring tasks are completed accurately and on time
• Conducting regular inspections of premises to ensure cleanliness standards are maintained
• Developing and implementing cleaning schedules and routines
• Training new staff members in cleaning procedures and company standards
• Ordering cleaning supplies and managing inventory
• Addressing any customer complaints or issues relating to cleanliness or housekeeping services
• Providing feedback and performance evaluations to the cleaning staff
• Ensuring all health and safety regulations are adhered to by the cleaning staff
• Communicating with property owners or managers about any maintenance issues noticed during cleaning
• Assisting in cleaning tasks as needed

 

Maid Supervisor Job Description Template

Job Brief

We are seeking a highly organized and dedicated Maid Supervisor to oversee the work of our housekeeping staff.

The Maid Supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness or negligence, and monitoring cleaning supplies.

Our ideal candidate is someone with excellent leadership and communication skills, and experience in housekeeping and team management.

Ultimately, the role of the Maid Supervisor is to ensure all assigned areas are clean, neat, and tidy.

 

Responsibilities

• Assign tasks and duties to housekeeping staff.
• Inspect the cleaning of guest rooms and public areas to ensure adherence to cleanliness and hygiene standards.
• Monitor and replenish cleaning products stock as needed.
• Report any technical issues and maintenance needs.
• Update housekeeping management on the status of assignments and any related issues.
• Ensure compliance with safety and sanitation policies in all areas.
• Train housekeepers on cleaning and maintenance tasks.
• Oversee staff performance and provide feedback for improvements.
• Address customer complaints and issues promptly and professionally.

 

Qualifications

• Proven work experience as a housekeeper or maid supervisor.
• Knowledge of housekeeping procedures and practices.
• Ability to use industrial cleaning equipment and products.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Familiarity with cleaning detergents and housekeeping equipment.
• Ability to work under pressure and manage multiple tasks.
• High school diploma is preferred.

 

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Maid Supervisor
• Work Environment: This position will primarily be on-site, often involving physical labor and the use of cleaning equipment.
• Reporting Structure: Reports to the Housekeeping Manager or Hotel Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Maid Supervisor Do?

Maid Supervisors, also known as Housekeeping Supervisors, typically work for hotels, resorts, cleaning services, and private households.

They coordinate and oversee the work of cleaning and housekeeping staff to ensure that all rooms and areas are clean, sanitized, and well-maintained.

This includes assigning tasks, scheduling shifts, and ensuring that all staff comply with health and safety regulations.

Maid Supervisors often handle hiring, training, and sometimes terminating cleaning staff.

They guide new hires in their duties, provide ongoing training to existing staff, and carry out performance evaluations.

A critical part of their job is to inspect the cleaning staff’s work to guarantee high standards are met, and rooms are ready for guests or household members.

If any issues arise, such as damage or insufficient cleaning, they are responsible for addressing and resolving them.

Maid Supervisors may also manage inventory and order cleaning supplies as needed.

They may also interact directly with clients, responding to special requests and addressing complaints or concerns.

In some settings, Maid Supervisors may perform cleaning duties themselves, particularly in smaller establishments or private residences where they might be the only cleaning staff.

 

Maid Supervisor Qualifications and Skills

A competent Maid Supervisor should possess a set of specific skills and qualifications to effectively oversee housekeeping staff and maintain cleanliness standards, including:

• Excellent leadership abilities to direct, supervise, and motivate a team of housekeeping staff.
• Strong organizational skills to efficiently coordinate cleaning schedules, delegate tasks, and manage supplies inventory.
• Good understanding of cleaning methods, equipment, and products to ensure the highest standards of cleanliness and hygiene.
• Detail-oriented to guarantee the quality of work and to check for any missed areas or tasks.
• Excellent interpersonal and communication skills to interact with staff, resolve conflicts, provide feedback, and liaise with clients or hotel management.
• Strong problem-solving abilities to address any issues that arise in the course of work, such as equipment failure or staff absences.
• Physical stamina and agility to perform and demonstrate cleaning tasks, and to inspect the premises thoroughly.
• Customer service skills to address complaints, requests, or needs expressed by clients or guests.

 

Maid Supervisor Experience Requirements

Maid Supervisors are typically required to have substantial experience in the housekeeping or hospitality industry, often starting their careers in entry-level roles such as a housemaid or housekeeper.

For entry-level Maid Supervisor positions, candidates may be expected to have around 2-3 years of relevant experience.

This can be gained through full-time, part-time, or internship roles in housekeeping or a related field, such as hospitality or facilities management.

Candidates with more than 3 years of experience are often considered for higher-level positions, as they have had the chance to develop and demonstrate their skills in staff supervision, scheduling, inventory management, and other key aspects of the role.

Those with over 5 years of experience are often highly experienced in the field and may have held leadership roles, such as a Lead Housekeeper or Assistant Supervisor.

This level of experience demonstrates a strong understanding of the operational aspects of the role, the ability to train and manage teams, and a proven track record in maintaining high standards of cleanliness and customer service.

In addition to on-the-job experience, some employers may require Maid Supervisors to have completed relevant vocational training or certification programs.

This could include courses in hospitality management, housekeeping operations, or related fields.

 

Maid Supervisor Education and Training Requirements

A Maid Supervisor generally requires a high school diploma or equivalent education.

They should have prior experience in housekeeping or cleaning services and it is preferable if they have a few years of experience in a supervisory or leadership role.

While not mandatory, some Maid Supervisors may choose to complete a short-term training or certification program in housekeeping or facilities management.

These programs offer training on housekeeping best practices, use of cleaning products and equipment, and the management and scheduling of cleaning staff.

Maid Supervisors must also have strong communication and organizational skills, and the ability to manage and motivate a team.

On-the-job training is also important for Maid Supervisors, as they need to understand the specific processes and standards of the company they work for.

Continuing education in the form of workshops or seminars focused on management skills, team leadership or customer service can also be beneficial for those in this role.

 

Maid Supervisor Salary Expectations

A Maid Supervisor can expect to earn an average salary of $29,000 (USD) per year.

This salary can fluctuate based on factors such as experience, location, and the size and reputation of the employing company.

 

Maid Supervisor Job Description FAQs

What skills does a Maid Supervisor need?

Maid Supervisors should have excellent organizational and management skills to lead their team effectively.

They should also have strong communication skills to interact with staff, clients, and management.

An understanding of cleaning techniques and standards, along with a working knowledge of the different cleaning supplies and equipment, is essential.

They also need to have problem-solving skills to handle any issues that may arise during operations.

 

Do Maid Supervisors need a specific education?

Maid Supervisors do not necessarily need a degree, but a high school diploma or equivalent is often required.

Some employers may prefer candidates with a degree in hospitality management or a related field.

However, prior experience in housekeeping or a similar role is generally more important.

Any training in team management or supervision could be advantageous.

 

What should you look for in a Maid Supervisor resume?

When reviewing a Maid Supervisor’s resume, look for prior experience in a supervisory role within a cleaning or housekeeping environment.

Evidence of managing a team, maintaining quality standards, implementing cleaning procedures, and handling inventory will be beneficial.

Certifications in cleaning or management can also be a plus.

 

What qualities make a good Maid Supervisor?

A good Maid Supervisor should be detail-oriented to ensure that all cleaning standards are met.

They should have excellent leadership skills to motivate and manage their team effectively.

They should be able to multitask, managing several tasks and teams at once.

They should also have good problem-solving skills to handle any issues that arise during cleaning operations.

 

Is it challenging to hire a Maid Supervisor?

The challenge in hiring a Maid Supervisor often depends on your specific needs and standards.

The hiring process can be challenging if you require a high level of experience or specific certifications.

However, many people with experience in the cleaning industry are capable of moving into a supervisory role with the right training and support.

It’s essential to focus on their leadership, organizational, and communication skills during the hiring process.

 

Conclusion

And there you have it.

Today, we’ve given you an intimate look into the world of a maid supervisor.

And guess what?

It’s not just about cleaning rooms.

It’s about creating a clean, safe, and welcoming environment for all guests, one room at a time.

With our comprehensive maid supervisor job description template and real-world examples, you’re well prepared for your next step.

But why stop there?

Go further with our job description generator. It’s your go-to tool for creating detailed job listings or honing your resume to perfection.

Remember:

Every room cleaned is a part of the bigger picture.

Let’s create that clean, welcoming environment. Together.

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