Managed Services Engineer Job Description [Updated for 2025]

In today’s digital landscape, the role of Managed Services Engineers is increasingly significant.

As technology advances, the demand for skilled professionals capable of managing, optimizing, and securing our digital infrastructure grows louder.

But let’s delve deeper: What does being a Managed Services Engineer truly entail?

Whether you are:

• A job applicant aiming to grasp the core responsibilities of this position,
• A hiring manager attempting to outline the perfect candidate,
• Or simply curious about the complexities of managed services engineering,

You’ve landed in the correct spot.

Today, we present a customizable Managed Services Engineer job description template, crafted for convenient posting on job boards or career sites.

Let’s dive right into it.

Managed Services Engineer Duties and Responsibilities

Managed Services Engineers work to develop and maintain computer systems, hardware, and software for clients.

They use their expertise in IT infrastructure, cloud computing, and networking to offer effective solutions and ensure the smooth operation of systems.

Their duties and responsibilities include:

• Evaluating the IT needs of a business and developing a tailored service plan
• Installing, configuring, and maintaining hardware and software systems
• Monitoring system performance to ensure optimal operation
• Conducting regular system checks and troubleshooting to identify and resolve issues
• Performing system upgrades and improvements for enhanced functionality and security
• Providing technical support and guidance to users
• Implementing and managing data backup and recovery procedures
• Documenting all actions, setups, and procedures for reference and training
• Collaborating with vendors and other IT personnel to ensure smooth operation of the infrastructure
• Keeping up to date with advancements and best practices in IT management

 

Managed Services Engineer Job Description Template

Job Brief

We are seeking a dedicated Managed Services Engineer to oversee the operation, maintenance, and optimization of our IT managed services.

The Managed Services Engineer will be responsible for developing and implementing service strategies, overseeing client support services, and managing service delivery to ensure client satisfaction.

Our ideal candidate is familiar with a wide range of technologies and IT management concepts, with a particular focus on service delivery and customer service.

 

Responsibilities

• Develop and implement strategic plans to manage and improve the delivery of managed services
• Monitor service delivery metrics and develop improvement plans when necessary
• Provide technical support and guidance to clients and other team members
• Ensure service delivery is in accordance with customer SLAs and KPIs
• Work closely with clients to understand their needs and provide appropriate solutions
• Manage and resolve any escalated client issues
• Maintain up-to-date knowledge of new technologies and IT trends
• Ensure compliance with IT standards, policies, and procedures
• Train and mentor other team members

 

Qualifications

• Proven work experience as a Managed Services Engineer or similar role
• Experience with cloud platforms, server administration, and network management
• Knowledge of ITIL service management framework
• Strong problem-solving and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Excellent communication and presentation skills
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Certifications in relevant technologies (e.g., Microsoft, Cisco, AWS) are a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Managed Services Engineer
• Work Environment: Office setting with options for remote work. Some travel may be required for client meetings or site visits.
• Reporting Structure: Reports to the Managed Services Manager or Director of Managed Services.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Managed Services Engineer Do?

Managed Services Engineers primarily work for IT service providers, although they can also be found in industries that have large IT departments.

Their core responsibility is to monitor, manage, and address issues related to a client’s IT infrastructure.

This can encompass anything from servers and networks to applications and devices.

They work closely with the client and their IT teams to ensure all systems are running smoothly and effectively.

They may also be in charge of identifying potential issues and resolving them before they impact the client’s operations.

Managed Services Engineers often utilize specialized software tools for monitoring and managing systems.

They also regularly report on the status of the managed systems, including any potential risks, performance issues, or areas for improvement.

In addition, they may also be responsible for implementing changes or upgrades to the client’s systems, ensuring a seamless transition with minimal disruption to the client’s operations.

Finally, they often serve as a point of contact for the client, answering technical questions, providing advice, and offering solutions for any IT-related problems they may be experiencing.

 

Managed Services Engineer Qualifications and Skills

Managed Services Engineers require a blend of technical know-how, problem-solving skills, and interpersonal abilities to effectively oversee and maintain an organization’s IT infrastructure.

Essential qualifications and skills include:

• Understanding of various operating systems (Windows, Linux, etc.) and server platforms to efficiently manage and maintain them.
• Strong diagnostic and troubleshooting skills to identify, analyze and resolve technical issues swiftly and accurately.
• Exceptional customer service and communication skills to interact with clients, understand their needs, and convey technical information in an easy-to-understand manner.
• Experience with cloud platforms such as AWS, Google Cloud, or Azure to manage and optimize cloud-based services.
• Knowledge of network architectures, including LAN and WAN, to ensure smooth and uninterrupted network operations.
• Ability to work in a team environment, collaborating with other IT professionals and departments to achieve common goals.
• Experience with security protocols and data backup strategies to protect the integrity and confidentiality of client data.
• Time management skills to prioritize and handle multiple tasks concurrently and meet deadlines.

 

Managed Services Engineer Experience Requirements

Managed Services Engineers are generally expected to have a minimum of 3-5 years of experience working in an IT environment, typically in roles such as Network Administrator, Systems Administrator, IT Support Specialist, or IT Consultant.

This experience must include hands-on exposure to networking, operating systems, and hardware.

Candidates may gain such experience through full-time roles, internships, or relevant part-time positions.

Candidates aspiring for senior roles should ideally have more than 5 years of experience and may have held roles like Senior IT Engineer or IT Manager.

This experience often includes overseeing IT infrastructures, managing projects, and leading teams.

Additionally, experience with specific hardware, software, and platforms such as Windows Server, Linux, VMware, or cloud services like AWS or Azure may be required.

Those with more than 7 years of experience, or with specific expertise in managed services, can often take on strategic roles where they help design and implement IT strategies, oversee major IT transformations, and guide teams in maintaining service levels.

Continuing professional development is crucial in this rapidly evolving field, and relevant certifications, such as the Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Professional (CCNP), or ITIL® Foundation, can be beneficial and often preferred.

 

Managed Services Engineer Education and Training Requirements

Managed Services Engineers typically hold a bachelor’s degree in Information Technology, Computer Science, or a related field.

They are expected to have a strong understanding of network management, server maintenance, and IT support services.

Knowledge of operating systems such as Linux and Windows, as well as familiarity with cloud computing, is often required.

Many positions may require Managed Services Engineers to have a master’s degree or post-graduate qualification in a specific IT discipline or management, especially for senior roles.

Managed Services Engineers are often required to have certifications in areas such as Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or CompTIA A+ to demonstrate their expertise in managing different systems and technologies.

In addition to formal education, Managed Services Engineers should have excellent problem-solving skills, the ability to handle high-pressure situations, and strong communication skills.

Continued professional development is crucial in this role, due to the rapidly evolving nature of technology.

Therefore, pursuing further certifications, trainings, and staying updated with the latest industry trends is highly recommended.

 

Managed Services Engineer Salary Expectations

A Managed Services Engineer can expect to earn an average salary of $79,607 (USD) per year.

This salary can fluctuate based on factors such as level of experience, specialized certifications, geographical location, and the specific organization that they are employed by.

 

Managed Services Engineer Job Description FAQs

What skills does a Managed Services Engineer need?

Managed Services Engineers should possess strong technical skills in areas such as network architecture, system administration, and IT support.

They should also have strong problem-solving skills to troubleshoot and resolve issues effectively.

Excellent communication skills are needed for explaining complex technical information to clients or colleagues without technical expertise.

Attention to detail, organization, and project management skills are also crucial.

 

Do Managed Services Engineers need a degree?

Most Managed Services Engineers have a bachelor’s degree in a relevant field such as computer science, information technology or engineering.

Some roles may also require a master’s degree or specific certifications in IT service management, network administration, or system integration.

 

What should you look for in a Managed Services Engineer’s resume?

Look for a strong technical background in areas relevant to your company’s needs, such as network architecture, cloud services, or cybersecurity.

Certifications from recognized IT institutions can also be a strong indicator of a candidate’s technical proficiency.

Evidence of problem-solving skills, excellent customer service, and the ability to manage multiple tasks or projects simultaneously would also be beneficial.

 

What qualities make a good Managed Services Engineer?

A good Managed Services Engineer is analytical, with a strong ability to troubleshoot and problem-solve under pressure.

They have excellent communication skills, with the ability to explain complex technical information in a way that clients and non-technical team members can understand.

Dependability and strong customer service skills are also key, as Managed Services Engineers often work directly with clients to resolve issues.

 

Is it difficult to hire Managed Services Engineers?

Hiring Managed Services Engineers can be challenging due to the high demand for these professionals and the specific technical skills required for the role.

Offering competitive salaries, opportunities for professional development, and a positive work environment can help attract top talent in this field.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true nature of a Managed Services Engineer role.

And you know what?

It’s not just about managing services.

It’s about creating a seamless technological experience, one managed service at a time.

Armed with our reliable Managed Services Engineer job description template and practical examples, you’re ready to take the next step.

But why limit yourself?

Explore further with our job description generator. It’s your key to crafting meticulous job listings or refining your resume to brilliance.

Remember:

Every managed service is a piece of a larger technological framework.

Let’s construct that future. Together.

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