Marine Service Advisor Job Description [Updated for 2025]

In the maritime industry, the focus on Marine Service Advisors has never been more pronounced.
As the industry advances, the demand for proficient individuals who can manage, improve, and protect our maritime services escalates.
But let’s delve deeper: What’s truly expected from a Marine Service Advisor?
Whether you are:
- A job seeker trying to understand the crux of this role,
- A hiring manager outlining the perfect candidate,
- Or simply intrigued by the intricacies of marine services,
You’re in the right place.
Today, we present a customizable Marine Service Advisor job description template, designed for effortless posting on job boards or career sites.
Let’s dive right in.
Marine Service Advisor Duties and Responsibilities
Marine Service Advisors are primarily responsible for coordinating the repair and maintenance of marine vehicles, such as boats and yachts.
They often act as a link between the customers and the service team to ensure customer satisfaction.
Marine Service Advisors have the following duties and responsibilities:
- Evaluate the repair needs of marine vehicles
- Consult with customers to understand their service requirements
- Prepare detailed work orders for the service team
- Estimate the cost of repair or maintenance services
- Explain the work to be done to the customer, including the cost, time required, and any potential issues
- Coordinate with the service team to ensure timely completion of repairs and maintenance
- Monitor the progress of the work and update the customer as necessary
- Perform final checks to ensure work is completed to the customer’s satisfaction
- Process payments and handle any after-service queries or complaints
- Stay updated with the latest trends in marine vehicle repair and maintenance
Marine Service Advisor Job Description Template
Job Brief
We are looking for an experienced Marine Service Advisor to join our team.
The ideal candidate will have a strong background in marine operations and customer service, and the ability to effectively communicate with customers and technicians.
As a Marine Service Advisor, you will be responsible for greeting customers, listening to their concerns, scheduling service appointments, and providing updates on repair progress.
A keen eye for detail, excellent problem-solving skills, and an outstanding commitment to customer satisfaction are essential for this role.
Responsibilities
- Greet and assist customers in a timely and courteous manner
- Listen to customers’ descriptions of their boat issues and concerns
- Schedule service and repair appointments
- Provide customers with updates on the status of their boats’ repairs or maintenance
- Work with technicians to accurately diagnose and repair boats
- Document all work performed and recommended on the repair order
- Ensure customer satisfaction at all times
- Promote additional services and repairs as necessary
Qualifications
- Proven work experience as a Marine Service Advisor or similar role in the marine industry
- Excellent customer service skills
- Strong knowledge of marine systems and operations
- Good communication and interpersonal skills
- High level of accuracy and attention to detail
- Ability to multitask and manage time effectively
- High school diploma or equivalent; bachelor’s degree in a related field is a plus
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Additional Information
- Job Title: Marine Service Advisor
- Work Environment: This role is based in a marine service center environment. Some physical labor and outdoor work may be required.
- Reporting Structure: Reports to the Service Manager or equivalent.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $35,000 minimum to $60,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Marine Service Advisor Do?
Marine Service Advisors work primarily in the boating industry, providing technical and customer service support to boat owners and operators.
They can be employed by marine service centers, boat dealerships or repair shops.
Their duties include consulting with customers to understand their marine equipment service needs and explaining the types of services available.
They evaluate the condition of the boat or other marine equipment and provide advice on necessary repairs and maintenance.
Marine Service Advisors also prepare service work orders, detailing the required work and estimated costs.
They work closely with marine technicians, ensuring that repair and maintenance work is carried out to the customer’s satisfaction and in accordance with industry standards.
In addition, they may also be responsible for selling additional services, parts, or accessories, and thus play a vital role in driving the business’s revenue.
Marine Service Advisors often have a strong background in boating and marine mechanics, which enables them to give expert advice and provide top-notch customer service.
They may also handle customer complaints and ensure that any issues are resolved promptly and professionally, thereby maintaining the company’s reputation and customer satisfaction.
Marine Service Advisor Qualifications and Skills
A proficient Marine Service Advisor should possess the following skills and qualifications that coincide with the roles and responsibilities of the job:
- Technical understanding of marine equipment and systems, able to provide advice on repairs, maintenance, and upgrades.
- Problem-solving skills to identify and rectify issues with various marine equipment.
- Strong communication skills to liaise with customers, explain complex marine equipment workings in a simple manner, and relay information from technicians to the customer.
- Excellent customer service skills to provide support and guidance to customers, schedule appointments, and resolve any issues or complaints.
- Ability to work under pressure and manage multiple tasks simultaneously, prioritizing as necessary.
- Attention to detail for accurate record-keeping, order placing, and inventory management.
- Knowledge of safety regulations and procedures in the marine industry.
- Ability to work collaboratively with other marine professionals such as technicians, mechanics, and parts suppliers.
Marine Service Advisor Experience Requirements
Entry-level Marine Service Advisors typically have 1 to 2 years of experience, often gained through an internship or part-time role at a marina or yacht club.
This initial experience might involve roles such as Dock Hand, Marine Technician, or similar positions that allow them to gain fundamental knowledge of the marine industry.
Candidates with 3 to 5 years of experience often have honed their skills in the marine service field, with roles like Marine Mechanic, Service Writer, or Parts Advisor.
This level of experience is desirable as it signifies a deeper understanding of the complexities of marine vessels and the ability to handle customer inquiries and demands more effectively.
Those with more than 5 years of experience in the industry may have experience in managing a team or supervising a service department.
They are often considered for managerial roles within the service department, as they have demonstrated the necessary expertise, problem-solving skills, and customer service ability.
This level of experience also implies a solid understanding of warranty procedures, parts ordering, and inventory management.
Marine Service Advisor Education and Training Requirements
To become a Marine Service Advisor, one typically needs a high school diploma or equivalent as a minimum education requirement.
Knowledge of marine mechanics is usually required, which can be gained through a vocational or technical school program in marine mechanics or a related field.
Some individuals may also earn an associate’s or bachelor’s degree in marine technology, marine engineering or a related field.
These programs will provide training in marine engines, electrical systems, boat hull repair, and other areas relevant to the role of a Marine Service Advisor.
On-the-job training is also an important part of becoming skilled in this role, as well as regular continuing education to keep up with advancements in marine technology.
Marine Service Advisors are required to have excellent communication and customer service skills.
Previous experience in a marine dealership or service environment can be beneficial.
While not always required, certification from a marine manufacturers association or similar organization can provide a competitive advantage.
Being a Marine Service Advisor requires a commitment to ongoing learning to stay updated with the latest marine technologies and service techniques.
Marine Service Advisor Salary Expectations
A Marine Service Advisor earns an average salary of $50,508 (USD) per year.
The actual earnings can differ based on factors such as experience, qualifications, and the location of the job.
The type and size of the marine organization can also influence the salary.
Marine Service Advisor Job Description FAQs
What skills does a Marine Service Advisor need?
Marine Service Advisors should have excellent customer service skills to handle client inquiries and complaints.
They should have strong technical knowledge about marine equipment and parts to effectively advise clients and technicians.
Good problem-solving skills are also essential for diagnosing and resolving issues with marine vessels.
Do Marine Service Advisors need any specific qualifications?
While a degree is not strictly necessary, a Marine Service Advisor should have a solid background in marine mechanics or a related field.
Some vocational or technical training in marine technology can be beneficial.
Certifications from recognized marine organizations can also enhance credibility.
What should you look for in a Marine Service Advisor’s resume?
Look for experience in marine services or a related field.
This could include hands-on experience with boat maintenance, repair or marine equipment sales.
Strong customer service background is also a key attribute.
Certifications in marine technology or mechanics can be an added advantage.
What qualities make a good Marine Service Advisor?
A good Marine Service Advisor is customer-focused and understands the importance of providing excellent service to clients.
They have good communication skills to effectively interact with clients and technicians.
They should also have strong problem-solving skills to diagnose and resolve issues with marine vessels.
Being organized and detail-oriented helps in managing multiple tasks and ensuring accurate documentation.
What are the daily duties of a Marine Service Advisor?
Typically, a Marine Service Advisor will start their day by reviewing any new service requests or ongoing work orders.
They liaise with technicians to understand the status of repairs or maintenance and communicate updates to the customers.
They also handle any customer inquiries or complaints, provide technical advice to clients, and manage inventory of marine parts.
They ensure all documentation and billing is accurate and updated.
Is it difficult to hire a Marine Service Advisor?
Hiring a Marine Service Advisor can be challenging due to the specific knowledge and skills required for the role.
It requires a balance of strong technical understanding of marine mechanics and excellent customer service skills.
It may be beneficial to seek candidates with hands-on marine experience or those with a strong background in customer-facing roles within the marine industry.
Conclusion
So, we’ve just set sail into the world of a Marine Service Advisor.
Surprising, right?
It’s not just about fixing boats.
It’s about ensuring smooth sailing and navigating the seas of customer satisfaction, one repair at a time.
With our streamlined Marine Service Advisor job description template and real-world examples, you’re fully equipped for your voyage ahead.
But why drop anchor there?
Explore further with our job description generator. It’s your compass for crafting pinpoint-accurate listings or fine-tuning your resume to shipshape perfection.
Remember:
Every repair is a part of the broader voyage.
Let’s navigate this journey. Together.
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