Membership Club Manager Job Description [Updated for 2025]

In this era of member-centric services, the role of the Membership Club Manager is increasingly significant.

As consumer preferences evolve, the demand for skilled professionals who can effectively manage, develop, and enhance our membership programs is growing.

But let’s delve deeper: What’s truly expected from a Membership Club Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricate dynamics of membership management,

You’re in the right place.

Today, we present a customizable Membership Club Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Membership Club Manager Duties and Responsibilities

Membership Club Managers oversee the operations of clubs or associations, ensuring that members receive quality services and have a positive experience.

They work to increase membership, improve club offerings, and maintain a high level of member satisfaction.

Membership Club Managers have the following duties and responsibilities:

• Oversee the day-to-day operations of the club or association
• Develop and implement strategies to attract new members
• Ensure that members are satisfied with the club’s services and respond to their feedback and complaints
• Coordinate and manage club staff, including hiring, training, and performance evaluations
• Plan and organize club events and activities
• Manage the club’s budget and financial activities
• Oversee the maintenance and improvement of club facilities and equipment
• Communicate effectively with members, staff, and the club’s board of directors
• Ensure compliance with all laws, regulations, and club bylaws
• Develop and implement marketing and promotional campaigns to increase club visibility and attract new members

 

Membership Club Manager Job Description Template

Job Brief

We are looking for a dedicated and customer-focused Membership Club Manager to supervise daily operations and ensure the highest level of satisfaction for our members.

The Membership Club Manager’s responsibilities include managing club resources, personnel and programs, planning and implementing strategies to attract and retain members, and overseeing all club activities.

Our ideal candidate is a skilled communicator with excellent organizational and leadership abilities, experienced in membership management, and has a deep understanding of customer relationship management.

 

Responsibilities

• Manage daily club operations and personnel.
• Create strategies to ensure the club’s financial growth.
• Develop and implement policies, standards and initiatives to improve member services.
• Address and resolve member concerns and complaints in a timely manner.
• Plan, coordinate and supervise club events and programs.
• Conduct regular audits to ensure compliance with health and safety regulations.
• Oversee membership recruitment and retention efforts.
• Prepare and present reports on club performance and activities.
• Coordinate with marketing teams to promote the club and its services.
• Maintain a positive image of the club in the community.

 

Qualifications

• Proven experience as a Club Manager or similar role.
• Excellent understanding of member service practices and procedures.
• Strong leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• Proficient in MS Office and club management software.
• Knowledge of budgeting, financial planning and business operations.
• Ability to handle complaints and crisis situations.
• BSc/BA degree in Business Administration, Hospitality Management or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Membership Club Manager
• Work Environment: Club setting with some weekend and evening shifts required.
• Reporting Structure: Reports to the Club Owner or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Depending on qualifications and experience.
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Membership Club Manager Do?

Membership Club Managers are responsible for overseeing the operations of clubs or organizations that have membership programs.

These clubs can range from fitness centers, country clubs, to professional societies.

They create and implement club policies, manage staff, and ensure the satisfaction of club members.

They are also tasked with designing membership packages, promoting these packages, and handling member enrollment procedures.

Membership Club Managers also oversee member services and plan events to keep members engaged and satisfied.

They may conduct surveys or feedback sessions to understand members’ needs and interests, and plan activities accordingly.

Financial management is also a significant part of their job.

They manage the club’s budget, control costs, and may also be responsible for generating revenue through membership fees, events, or sponsorships.

They are required to ensure that the club adheres to legal and safety regulations.

They may also handle conflict resolution, addressing complaints or concerns raised by staff or club members.

Ultimately, the role of a Membership Club Manager is to ensure the smooth operation of the club and the satisfaction of its members.

 

Membership Club Manager Qualifications and Skills

A proficient Membership Club Manager should possess the following skills and qualifications:

• Strong leadership skills to manage a team effectively and ensure smooth operations of the club.
• Excellent customer service skills to interact with members, respond to their concerns, and ensure their satisfaction with club services.
• Proficient communication skills for clear and effective interactions with team members, club members, and other stakeholders.
• Ability to use membership management software for tracking memberships, renewals, and member inquiries.
• Good financial management skills for budgeting, financial planning, and monitoring club revenues and expenditures.
• Experience in event planning and coordination for arranging club events, activities, and member gatherings.
• Conflict resolution skills to handle disagreements or disputes among club members or staff.
• Ability to implement and enforce club rules and regulations, ensuring all members adhere to the club’s policy.
• Strategic planning skills to develop and implement plans that improve the club’s services and increase membership.

 

Membership Club Manager Experience Requirements

Membership Club Managers usually have a bachelor’s degree in business management, hospitality, or a related field, providing them with a fundamental understanding of business operations, customer service, and management principles.

Entry-level candidates may have 1 to 2 years of experience, often acquired through an internship or part-time role in a hospitality or customer service setting.

They might have worked in roles such as Assistant Club Manager, Membership Coordinator, or Guest Relations Officer.

Candidates with 3 to 5 years of experience often have demonstrated their ability to manage staff, maintain excellent member relations, and oversee club operations in roles like Assistant Club Manager or Membership Director.

Those with over 5 years of experience in club management typically have a track record of successful leadership in membership growth, financial management, and facilities management.

They are often ready to handle the strategic planning, daily operations, and overall leadership responsibilities of a Membership Club Manager position.

In addition, many employers prefer candidates with a Certified Club Manager (CCM) credential, which requires continuing education and experience in the club management industry.

This certification further validates a candidate’s professionalism, competency, and commitment to the role.

 

Membership Club Manager Education and Training Requirements

Membership Club Managers typically have a bachelor’s degree in business management, hospitality management, or a related field.

Their education should ideally cover areas like business administration, marketing, event planning, and customer service.

An understanding of financial management and budgeting is also necessary.

Prior experience in the hospitality or recreation industry is often considered beneficial.

This experience can be gained through entry-level positions, internships, or part-time jobs.

In addition to a degree, many employers prefer candidates with a Certified Club Manager (CCM) designation, which is offered by the Club Management Association of America.

This certification requires coursework, an exam, and professional experience in the club management industry.

Continuing education and training are important in this role, as it’s necessary to stay updated with the latest trends in club management, customer service, and technology.

Leadership and communication skills are also crucial, as Membership Club Managers need to interact with a diverse range of people, from club members to staff and vendors.

 

Membership Club Manager Salary Expectations

A Membership Club Manager earns an average salary of $61,441 (USD) per year.

This can, however, vary based on factors such as the size of the club, location, and the manager’s level of experience and qualifications.

 

Membership Club Manager Job Description FAQs

What skills does a Membership Club Manager need?

A Membership Club Manager should have strong leadership and communication skills, as they will be managing a team and interacting with club members regularly.

They also need good organizational skills to manage the club’s operations and events.

Customer service skills are essential to ensure members’ satisfaction.

The manager should also have basic financial knowledge for budgeting and financial reporting.

 

Do Membership Club Managers need a degree?

While a degree is not always required, a Bachelor’s in Business Administration or Hospitality Management can be beneficial.

Experience in a leadership role or in club management is often more important.

However, some high-end or larger clubs may require a degree along with relevant experience.

 

What should you look for in a Membership Club Manager’s resume?

Look for a blend of educational qualifications, relevant work experience, and skills.

They should have experience in managing teams, coordinating events, budgeting, and customer service.

Any additional skills such as conflict resolution, marketing, and sales skills are also valuable.

The ability to use club management software and tools can be a plus.

 

What qualities make a good Membership Club Manager?

A good Membership Club Manager is approachable, customer-focused, and has a knack for problem-solving.

They should be good at building relationships with members and staff.

They also need to be organized, able to handle multiple tasks simultaneously, and be good at decision-making.

A good manager will also be proactive, ready to take initiatives, and always looking for ways to improve the club’s offerings.

 

What are the daily duties of a Membership Club Manager?

On a typical day, a Membership Club Manager oversees the club’s daily operations, schedules staff, and coordinates club events.

They also interact with club members, handle member complaints, and ensure member satisfaction.

The manager is also responsible for financial tasks such as budgeting and reporting.

They may also work on membership drives and marketing initiatives.

 

Conclusion

And there you have it.

Today, we delved into the world of what it truly means to be a Membership Club Manager.

And guess what?

It’s not just about managing memberships.

It’s about curating exceptional experiences, one member at a time.

With our comprehensive Membership Club Manager job description template and real-world examples, you’re all set to take the next step.

But why stop there?

Go the extra mile with our job description generator. It’s your secret weapon to creating precision-crafted job listings or fine-tuning your resume to stand out.

Remember:

Every member interaction shapes the club’s community.

Let’s create that exceptional experience. Together.

How to Become a Membership Club Manager (Complete Guide)

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